Volvo Bus Corporation: Equipment Adaptive/Mobility › Wheelchair Lift/Ramp
Volvo Bus Corporation reported this defect to federal regulators on Aug 2, 2021 and put the number of vehicles at risk at 266. The repair is free for as long as the recall stands.
The defect
Volvo Bus Corporation (Volvo Bus) is recalling certain 2009-2021 Volvo 9700 vehicles equipped with wheelchair lifts. When the lift's outer barrier is fully deployed, it may not withstand a sufficient amount of force, which could cause it to fail. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 403, "Platform Lift Systems" and 404, "Platform Lift Installations."
The risk
In the event that a mobility device pushes into the outer barrier, the barrier may fail, increasing the risk of injury for the lift occupant.
The remedy
Volvo Bus will reinforce the outer barrier with additional supports, free of charge. Interim owner notification letters were mailed on September 28, 2021. Owner notification letters were mailed on March 18, 2022. Owners may contact Volvo Bus customer service at 1-866-870-2046.
13 model years covered
Newest first| Vehicle | Complaints | Recalls | Fires | Crashes |
|---|---|---|---|---|
| 2021 Volvo Bus 9700 | 0 | 4 | 0 | 0 |
| 2020 Volvo Bus 9700 | 0 | 8 | 0 | 0 |
| 2019 Volvo Bus 9700 | 0 | 6 | 0 | 0 |
| 2018 Volvo Bus 9700 | 0 | 9 | 0 | 0 |
| 2017 Volvo Bus 9700 | 0 | 10 | 0 | 0 |
| 2016 Volvo Bus 9700 | 0 | 9 | 0 | 0 |
| 2015 Volvo Bus 9700 | 0 | 7 | 0 | 0 |
| 2014 Volvo Bus 9700 | 0 | 6 | 0 | 0 |
| 2013 Volvo Bus 9700 | 0 | 12 | 0 | 0 |
| 2012 Volvo Bus 9700 | 0 | 11 | 0 | 0 |
| 2011 Volvo Bus 9700 | 0 | 13 | 0 | 0 |
| 2010 Volvo Bus 9700 | 0 | 14 | 0 | 0 |
| 2009 Volvo Bus 9700 | 0 | 14 | 0 | 0 |
What this page is, and what to do next
A recall is not an opinion. It is a Part 573 report a manufacturer is required by federal law to file once it decides a defect poses an unreasonable risk to safety, and it commits them to repairing the vehicle at no cost to the owner. The three passages above are the manufacturer’s own wording as published by NHTSA.
This page describes the campaign. It cannot tell you whether one particular car has already been through the shop — that is tracked by VIN, and only the manufacturer knows it. Check yours at nhtsa.gov/recalls or with a franchised dealer, quoting campaign number 21V597000.
Full record for the 2021 Volvo Bus 9700 → · Recalls carrying a do-not-drive advisory → · Where this data comes from →