Proterra, Inc.: Electrical System › Software
Proterra, Inc. reported this defect to federal regulators on Apr 19, 2021 and put the number of vehicles at risk at 12. The repair is free for as long as the recall stands.
The defect
Proterra, Inc. (Proterra) is recalling certain 2019-2020 Catalyst 40 foot buses. A software defect in the body controller that operates the door motor may allow the rear door to open unexpectedly.
The risk
The rear door may open without the driver's awareness, increasing the risk of injury.
The remedy
Proterra will notify owners, and dealers will update the software, free of charge. Owner notification letters were mailed on June 11, 2021. Owners may contact Proterra customer service at 1-864-438-0000.
2 model years covered
Newest first| Vehicle | Complaints | Recalls | Fires | Crashes |
|---|---|---|---|---|
| 2020 Proterra Catalyst | 0 | 8 | 0 | 0 |
| 2019 Proterra Catalyst | 0 | 9 | 0 | 0 |
What this page is, and what to do next
A recall is not an opinion. It is a Part 573 report a manufacturer is required by federal law to file once it decides a defect poses an unreasonable risk to safety, and it commits them to repairing the vehicle at no cost to the owner. The three passages above are the manufacturer’s own wording as published by NHTSA.
This page describes the campaign. It cannot tell you whether one particular car has already been through the shop — that is tracked by VIN, and only the manufacturer knows it. Check yours at nhtsa.gov/recalls or with a franchised dealer, quoting campaign number 21V268000.
Full record for the 2020 Proterra Catalyst → · Recalls carrying a do-not-drive advisory → · Where this data comes from →