Subaru of America, Inc.: Back Over Prevention › Display Function
Subaru of America, Inc. reported this defect to federal regulators on Dec 10, 2020 and put the number of vehicles at risk at 7,741. The repair is free for as long as the recall stands.
The defect
Subaru of America, Inc. (Subaru) is recalling certain 2020 Legacy and Outback vehicles equipped with "high" grade and "mid" grade multimedia navigation. The August 2020 over-the-air software update may have timed out without completing the installation, corrupting the data, and causing the rearview display to shutoff intermittently. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
The risk
The intermittent loss of the rearview image reduces the driver's visibility and increases the risk of crash.
The remedy
Subaru will notify owners, and dealers will reprogram the software and, if necessary, replace the Cockpit Control Module, free of charge. The recall began January 22, 2021. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WRH-20.
2 model years covered
Newest first| Vehicle | Complaints | Recalls | Fires | Crashes |
|---|---|---|---|---|
| 2020 Subaru Legacy | 121 | 6 | 1 | 1 |
| 2020 Subaru Outback | 904 | 6 | 7 | 19 |
What this page is, and what to do next
A recall is not an opinion. It is a Part 573 report a manufacturer is required by federal law to file once it decides a defect poses an unreasonable risk to safety, and it commits them to repairing the vehicle at no cost to the owner. The three passages above are the manufacturer’s own wording as published by NHTSA.
This page describes the campaign. It cannot tell you whether one particular car has already been through the shop — that is tracked by VIN, and only the manufacturer knows it. Check yours at nhtsa.gov/recalls or with a franchised dealer, quoting campaign number 20V766000.
Full record for the 2020 Subaru Legacy → · Recalls carrying a do-not-drive advisory → · Where this data comes from →