Volkswagen Group of America, Inc.: Back Over Prevention › Sensing System › Camera
Volkswagen Group of America, Inc. reported this defect to federal regulators on Nov 18, 2020 and put the number of vehicles at risk at 32,048. The repair is free for as long as the recall stands.
The defect
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 Atlas Cross Sport, Tiguan LWB, Jetta NF, Jetta GLI, Golf GTI, Atlas FL and Arteon vehicles. The rear view camera could malfunction during an ignition cycle, leading to a black screen or infotainment system freeze. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
The risk
A black or frozen rear view image reduces the driver's visibility when reversing, increasing the risk of a crash.
The remedy
Volkswagen will notify owners, and dealers will update the infotainment system software, free of charge. The recall began December 11, 2020. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 91BB/91BC.
6 model years covered
Newest first| Vehicle | Complaints | Recalls | Fires | Crashes |
|---|---|---|---|---|
| 2021 Volkswagen Arteon | 14 | 4 | 1 | 1 |
| 2021 Volkswagen Atlas | 482 | 17 | 1 | 9 |
| 2021 Volkswagen Atlas Cross Sport | 165 | 14 | 1 | 9 |
| 2021 Volkswagen Golf | 7 | 1 | 0 | 0 |
| 2021 Volkswagen Jetta | 71 | 4 | 0 | 3 |
| 2021 Volkswagen Tiguan | 144 | 5 | 0 | 2 |
What this page is, and what to do next
A recall is not an opinion. It is a Part 573 report a manufacturer is required by federal law to file once it decides a defect poses an unreasonable risk to safety, and it commits them to repairing the vehicle at no cost to the owner. The three passages above are the manufacturer’s own wording as published by NHTSA.
This page describes the campaign. It cannot tell you whether one particular car has already been through the shop — that is tracked by VIN, and only the manufacturer knows it. Check yours at nhtsa.gov/recalls or with a franchised dealer, quoting campaign number 20V716000.
Full record for the 2021 Volkswagen Arteon → · Recalls carrying a do-not-drive advisory → · Where this data comes from →