Volkswagen Group of America, Inc.: Seats
Volkswagen Group of America, Inc. reported this defect to federal regulators on Aug 26, 2020 and put the number of vehicles at risk at 5,376. The repair is free for as long as the recall stands.
The defect
Volkswagen Group of America, Inc. (Volkswagen ) is recalling certain 2020 Volkswagen Atlas Cross Sport, Jetta, Jetta GLI and Tiguan and Audi Q5 and SQ5 and 2021 Volkswagen Atlas vehicles. Parts of the front seat frame and backrest adjuster may not have been welded properly.
The risk
In the event of a rear-end crash, the backrest adjustment could break, possibly reducing the amount of occupant restraint, thus increasing risk of injury.
The remedy
Volkswagen will notify owners, and dealers will inspect the front seats, and, as necessary, replace the seatback frames, free of charge. The recall began September 11, 2020. Volkswagen owners may contact their customer service at 1-888-241-2289. Audi owners may contact their customer service at 1-800-893-5298. Volkswagen's numbers for this recall are 72L1, 72K8, and 72K9.
6 model years covered
Newest first| Vehicle | Complaints | Recalls | Fires | Crashes |
|---|---|---|---|---|
| 2021 Volkswagen Atlas | 482 | 17 | 1 | 9 |
| 2020 Audi Q5 | 25 | 6 | 1 | 3 |
| 2020 Audi SQ5 | 8 | 4 | 0 | 0 |
| 2020 Volkswagen Atlas Cross Sport | 108 | 11 | 1 | 3 |
| 2020 Volkswagen Jetta | 54 | 6 | 0 | 1 |
| 2020 Volkswagen Tiguan | 141 | 3 | 0 | 5 |
What this page is, and what to do next
A recall is not an opinion. It is a Part 573 report a manufacturer is required by federal law to file once it decides a defect poses an unreasonable risk to safety, and it commits them to repairing the vehicle at no cost to the owner. The three passages above are the manufacturer’s own wording as published by NHTSA.
This page describes the campaign. It cannot tell you whether one particular car has already been through the shop — that is tracked by VIN, and only the manufacturer knows it. Check yours at nhtsa.gov/recalls or with a franchised dealer, quoting campaign number 20V505000.
Full record for the 2021 Volkswagen Atlas → · Recalls carrying a do-not-drive advisory → · Where this data comes from →