Mercedes-Benz USA, LLC.: Suspension › Rear › Shock Absorber
Mercedes-Benz USA, LLC. reported this defect to federal regulators on Jun 5, 2020 and put the number of vehicles at risk at 38. The repair is free for as long as the recall stands.
The defect
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2020 GLE450, GLS450, and GLS580 vehicles. The sealing of the piston assembly in the front struts and rear shock absorbers may leak and fail prematurely.
The risk
Premature wear of the front struts and rear shock absorbers can affect vehicle handling and control, increasing the risk of a crash.
The remedy
MBUSA will notify owners, and dealers will replace the front strut assemblies and rear shock absorbers, free of charge. The recall began October 20, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020090001.
3 model years covered
Newest first| Vehicle | Complaints | Recalls | Fires | Crashes |
|---|---|---|---|---|
| 2020 Mercedes-Benz GLE 450 | 26 | 32 | 0 | 0 |
| 2020 Mercedes-Benz GLS 580 4Matic | 2 | 19 | 0 | 0 |
| 2020 Mercedes-Benz GLS450 | 36 | 22 | 1 | 3 |
What this page is, and what to do next
A recall is not an opinion. It is a Part 573 report a manufacturer is required by federal law to file once it decides a defect poses an unreasonable risk to safety, and it commits them to repairing the vehicle at no cost to the owner. The three passages above are the manufacturer’s own wording as published by NHTSA.
This page describes the campaign. It cannot tell you whether one particular car has already been through the shop — that is tracked by VIN, and only the manufacturer knows it. Check yours at nhtsa.gov/recalls or with a franchised dealer, quoting campaign number 20V329000.
Full record for the 2020 Mercedes-Benz GLE 450 → · Recalls carrying a do-not-drive advisory → · Where this data comes from →