Jayco, Inc.: Equipment › Other › Owners/Service/Other Manual
Jayco, Inc. reported this defect to federal regulators on Jun 5, 2020 and put the number of vehicles at risk at 666. The repair is free for as long as the recall stands.
The defect
Jayco, Inc. (Jayco) is recalling certain 2019-2020 Entegra Qwest and 2019-2021 Jayco Melbourne and Melbourne Prestige Class C motorhomes built on Mercedes-Benz Sprinter chassis. The Operator's Manual may not contain the correct information about how the automatic parking function ("Auto-P") operates.
The risk
If the driver relies on the Auto-P function as described in the Operator's Manual, vehicle rollaway or movement may occur, increasing the risk of a crash.
The remedy
Jayco will notify owners, and Mercedes-Benz or Freightliner Sprinter dealers will provide the correct description of the Auto-P function for the Operator's Manual, free of charge. This recall began May 19, 2020. Owners may contact Jayco customer service at 1-800-517-9137 or Sprinter service at 1-877-762-8267. The booklet with correct information is also available online, free of charge.
8 model years covered
Newest first| Vehicle | Complaints | Recalls | Fires | Crashes |
|---|---|---|---|---|
| 2021 Jayco Melbourne | 1 | 7 | 0 | 0 |
| 2021 Jayco Melbourne Prestige | 1 | 7 | 1 | 0 |
| 2020 Entegra Qwest | 2 | 7 | 0 | 0 |
| 2020 Jayco Melbourne | 1 | 7 | 0 | 0 |
| 2020 Jayco Melbourne Prestige | 0 | 7 | 0 | 0 |
| 2019 Entegra Qwest | 0 | 5 | 0 | 0 |
| 2019 Jayco Melbourne | 1 | 4 | 0 | 0 |
| 2019 Jayco Melbourne Prestige | 0 | 4 | 0 | 0 |
What this page is, and what to do next
A recall is not an opinion. It is a Part 573 report a manufacturer is required by federal law to file once it decides a defect poses an unreasonable risk to safety, and it commits them to repairing the vehicle at no cost to the owner. The three passages above are the manufacturer’s own wording as published by NHTSA.
This page describes the campaign. It cannot tell you whether one particular car has already been through the shop — that is tracked by VIN, and only the manufacturer knows it. Check yours at nhtsa.gov/recalls or with a franchised dealer, quoting campaign number 20V327000.
Full record for the 2021 Jayco Melbourne → · Recalls carrying a do-not-drive advisory → · Where this data comes from →