Mercedes-Benz USA, LLC.: Communication
Mercedes-Benz USA, LLC. reported this defect to federal regulators on Feb 7, 2020 and put the number of vehicles at risk at 239. The repair is free for as long as the recall stands.
The defect
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2020 C300 Cabrio, C300 Cabrio 4MATIC, C300 Coupe, C43 AMG Cabrio 4MATIC, C43 AMG Coupe 4MATIC, C63S AMG Cabrio, CLS53 AMG 4MATIC, E350, E350 4MATIC, E450 Cabrio, E450 Cabrio 4MATIC, E450 Coupe, E450 Coupe 4MATIC, E450 4MATIC, E53 AMG Cabrio 4MATIC, GLC300 Coupe 4MATIC, GLC300, GLC300 4MATIC, GLC63 AMG Coupe 4MATIC, AMG GT63 4-Door 4MATIC, and AMG GT63S 4-Door 4MATIC vehicles. An electrical circuit inside the Emergency Call System (eCall) communication module may be damaged, potentially relaying an inaccurate vehicle location.
The risk
An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.
The remedy
MBUSA will notify owners, and dealers will replace the communication module, free of charge. The recall began April 14, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020030016.
11 model years covered
Newest first| Vehicle | Complaints | Recalls | Fires | Crashes |
|---|---|---|---|---|
| 2020 Mercedes-Benz AMG C43 | 12 | 9 | 0 | 0 |
| 2020 Mercedes-Benz AMG C63 S | 0 | 3 | 0 | 0 |
| 2020 Mercedes-Benz AMG CLS53 | 1 | 7 | 0 | 0 |
| 2020 Mercedes-Benz AMG E53 | 3 | 10 | 0 | 0 |
| 2020 Mercedes-Benz AMG GLC63 | 2 | 10 | 0 | 0 |
| 2020 Mercedes-Benz AMG GT63 | 0 | 6 | 0 | 0 |
| 2020 Mercedes-Benz AMG GT63S | 0 | 3 | 0 | 0 |
| 2020 Mercedes-Benz C300 | 33 | 9 | 0 | 5 |
| 2020 Mercedes-Benz E 450 | 9 | 7 | 1 | 0 |
| 2020 Mercedes-Benz E350 | 8 | 6 | 1 | 0 |
| 2020 Mercedes-Benz GLC 300 | 70 | 16 | 0 | 3 |
What this page is, and what to do next
A recall is not an opinion. It is a Part 573 report a manufacturer is required by federal law to file once it decides a defect poses an unreasonable risk to safety, and it commits them to repairing the vehicle at no cost to the owner. The three passages above are the manufacturer’s own wording as published by NHTSA.
This page describes the campaign. It cannot tell you whether one particular car has already been through the shop — that is tracked by VIN, and only the manufacturer knows it. Check yours at nhtsa.gov/recalls or with a franchised dealer, quoting campaign number 20V068000.
Full record for the 2020 Mercedes-Benz AMG C43 → · Recalls carrying a do-not-drive advisory → · Where this data comes from →