Volkswagen Group of America, Inc.: Suspension › Front › Shock Absorber
Volkswagen Group of America, Inc. reported this defect to federal regulators on Feb 20, 2019 and put the number of vehicles at risk at 34. The repair is free for as long as the recall stands.
The defect
Volkswagen Group of America, Inc. (Audi) is recalling certain 2019 Q7, Q8, S5 Cabriolet, and S5 Sportback vehicles. The front shock absorber forks may develop cracks allowing the shock absorbers to loosen.
The risk
Loose shock absorbers may impair vehicle steering, increasing the risk of crash.
The remedy
Audi has notified owners, and dealers will replace the shock absorber forks, free of charge. The recall began March 18, 2019. Owners may contact Audi customer service at 1-800-253-2834. Audi's number for this recall is 40O4.
4 model years covered
Newest first| Vehicle | Complaints | Recalls | Fires | Crashes |
|---|---|---|---|---|
| 2019 Audi Q7 | 63 | 4 | 0 | 5 |
| 2019 Audi Q8 | 110 | 5 | 0 | 1 |
| 2019 Audi S5 | 6 | 4 | 0 | 0 |
| 2019 Audi S5 Cabriolet | 0 | 1 | 0 | 0 |
What this page is, and what to do next
A recall is not an opinion. It is a Part 573 report a manufacturer is required by federal law to file once it decides a defect poses an unreasonable risk to safety, and it commits them to repairing the vehicle at no cost to the owner. The three passages above are the manufacturer’s own wording as published by NHTSA.
This page describes the campaign. It cannot tell you whether one particular car has already been through the shop — that is tracked by VIN, and only the manufacturer knows it. Check yours at nhtsa.gov/recalls or with a franchised dealer, quoting campaign number 19V114000.
Full record for the 2019 Audi Q7 → · Recalls carrying a do-not-drive advisory → · Where this data comes from →