Isuzu Technical Center of America, Inc.: Electrical System › Instrument Cluster/Panel
Isuzu Technical Center of America, Inc. reported this defect to federal regulators on Feb 8, 2019 and put the number of vehicles at risk at 264. The repair is free for as long as the recall stands.
The defect
Isuzu Technical Center of America, Inc. (Isuzu) is recalling certain 2019 Isuzu NPR-HD, NPR-XD, NQR, NRR, Chevrolet 4500HD, 4500XD, 5500HD, and 5500XD. The odometer accurately measures the distance traveled in miles, but erroneously indicates that they are kilometers in the LCD display instead of miles.
The risk
An incorrect odometer reading could lead to an unintended delay in critical safety related maintenance, potentially impairing the safe operation of the vehicle and increasing the risk of a crash.
The remedy
Isuzu will notify customers and dealers to inspect the odometer LCD on their vehicle. If the distance traveled is listed as 'mi' (miles), the customer or dealer will be requested to inform Isuzu and the recall for that vehicle will be deemed complete. If the distance is listed as 'km' (kilometers), the customer will be requested to take the vehicle to the dealer, and the dealer will replace the meter cluster with one that indicates 'mi' (miles). The new odometer will be reprogrammed to reflect the number of miles traveled that was indicated on the original odometer. The recall began March 13, 2019. Isuzu owners may contact Isuzu customer service at 1-866-441-9638, GM owners may contact GM customer service at 1-800-862-4389.
6 model years covered
Newest first| Vehicle | Complaints | Recalls | Fires | Crashes |
|---|---|---|---|---|
| 2019 Chevrolet Low Cab Forward 4500 | 0 | 2 | 0 | 0 |
| 2019 Chevrolet Low Cab Forward 5500 | 0 | 1 | 0 | 0 |
| 2019 Isuzu NPR HD | 0 | 5 | 0 | 0 |
| 2019 Isuzu NPR XD | 0 | 4 | 0 | 0 |
| 2019 Isuzu NQR | 0 | 4 | 0 | 0 |
| 2019 Isuzu NRR | 0 | 4 | 0 | 0 |
What this page is, and what to do next
A recall is not an opinion. It is a Part 573 report a manufacturer is required by federal law to file once it decides a defect poses an unreasonable risk to safety, and it commits them to repairing the vehicle at no cost to the owner. The three passages above are the manufacturer’s own wording as published by NHTSA.
This page describes the campaign. It cannot tell you whether one particular car has already been through the shop — that is tracked by VIN, and only the manufacturer knows it. Check yours at nhtsa.gov/recalls or with a franchised dealer, quoting campaign number 19V064000.
Full record for the 2019 Chevrolet Low Cab Forward 4500 → · Recalls carrying a do-not-drive advisory → · Where this data comes from →