Keystone RV Company: Structure › Emergency › Escape/Egress/Exit
Keystone RV Company reported this defect to federal regulators on May 10, 2018 and put the number of vehicles at risk at 156. The repair is free for as long as the recall stands.
The defect
Keystone RV Company (Keystone) is recalling certain 2016-2017 Crossroads Redwood travel trailers. The ladder on the back of the vehicle may be blocking the secondary emergency exit window.
The risk
If there is a ladder blocking a window that is labeled as being an emergency exit, there is an increased risk of injury.
The remedy
Keystone has notified owners instructing them to remove the emergency exit sticker from that window if it is blocked by a ladder, free of charge. The recall began on May 23, 2018. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 18-319.
2 model years covered
Newest first| Vehicle | Complaints | Recalls | Fires | Crashes |
|---|---|---|---|---|
| 2017 Crossroads Redwood | 2 | 2 | 0 | 0 |
| 2016 Crossroads Redwood | 0 | 2 | 0 | 0 |
What this page is, and what to do next
A recall is not an opinion. It is a Part 573 report a manufacturer is required by federal law to file once it decides a defect poses an unreasonable risk to safety, and it commits them to repairing the vehicle at no cost to the owner. The three passages above are the manufacturer’s own wording as published by NHTSA.
This page describes the campaign. It cannot tell you whether one particular car has already been through the shop — that is tracked by VIN, and only the manufacturer knows it. Check yours at nhtsa.gov/recalls or with a franchised dealer, quoting campaign number 18V303000.
Full record for the 2017 Crossroads Redwood → · Recalls carrying a do-not-drive advisory → · Where this data comes from →