Daimler Vans USA, LLC: Electrical System › Software
Daimler Vans USA, LLC reported this defect to federal regulators on Apr 21, 2017 and put the number of vehicles at risk at 3. The repair is free for as long as the recall stands.
The defect
Daimler Vans USA, LLC (DVUSA) is recalling certain 2013-2014 Freightliner Sprinter and 2016 Mercedes-Benz Metris vehicles. During vehicle servicing, the affected vehicles received software updates that may conflict with some of the vehicle's computers.
The risk
The improper software may cause problems with the electronic stability control system, the air bag control unit or the engine management software. These problems can result in an increased risk of a crash or an increased risk of injury in the event of a crash.
The remedy
DVUSA will notify owners, and Mercedes-Benz and Freightliner dealers will update the affected control units on the vehicles, free of charge. An interim notice was sent to owners on July 12, 2017. The recall began on September 1, 2017. Owners may contact DVUSA customer service at 1-877-762-8267.
5 model years covered
Newest first| Vehicle | Complaints | Recalls | Fires | Crashes |
|---|---|---|---|---|
| 2016 Mercedes-Benz Metris | 127 | 13 | 2 | 0 |
| 2014 Freightliner Sprinter 2500 | 4 | 4 | 0 | 0 |
| 2014 Freightliner Sprinter 3500 | 0 | 5 | 0 | 0 |
| 2013 Freightliner Sprinter 2500 | 2 | 4 | 0 | 1 |
| 2013 Freightliner Sprinter 3500 | 0 | 5 | 0 | 0 |
What this page is, and what to do next
A recall is not an opinion. It is a Part 573 report a manufacturer is required by federal law to file once it decides a defect poses an unreasonable risk to safety, and it commits them to repairing the vehicle at no cost to the owner. The three passages above are the manufacturer’s own wording as published by NHTSA.
This page describes the campaign. It cannot tell you whether one particular car has already been through the shop — that is tracked by VIN, and only the manufacturer knows it. Check yours at nhtsa.gov/recalls or with a franchised dealer, quoting campaign number 17V272000.
Full record for the 2016 Mercedes-Benz Metris → · Recalls carrying a do-not-drive advisory → · Where this data comes from →