Mercedes-Benz USA, LLC - DBA Sprinter: Engine and Engine Cooling › Engine › Diesel
Mercedes-Benz USA, LLC - DBA Sprinter reported this defect to federal regulators on Dec 1, 2014 and put the number of vehicles at risk at 8,279. The repair is free for as long as the recall stands.
The defect
Mercedes-Benz USA, LLC - DBA Sprinter (Mercedes) is recalling certain model year 2014-2015 Sprinter 2500, and Sprinter 3500 vehicles manufactured February 28, 2014, to November 21, 2014. In the affected vehicles, oil may leak from around the chain tensioner gasket area.
The risk
Leaking oil may drip onto a hot engine surface, increasing the risk of a fire. Additionally, the leaking oil may be a road hazard for other vehicles, increasing the risk of a crash.
The remedy
Mercedes will notify owners, and dealers will replace the chain tensioner gasket, free of charge. The recall began on December 19, 2014. Owners may contact Mercedes customer service at 1-877-762-8267. Mercedes' number for this recall is 2014120003.
4 model years covered
Newest first| Vehicle | Complaints | Recalls | Fires | Crashes |
|---|---|---|---|---|
| 2015 Mercedes-Benz Sprinter 2500 | 23 | 14 | 0 | 1 |
| 2015 Mercedes-Benz Sprinter 3500 | 37 | 15 | 0 | 0 |
| 2014 Mercedes-Benz Sprinter 2500 | 38 | 6 | 4 | 1 |
| 2014 Mercedes-Benz Sprinter 3500 | 55 | 7 | 1 | 2 |
What this page is, and what to do next
A recall is not an opinion. It is a Part 573 report a manufacturer is required by federal law to file once it decides a defect poses an unreasonable risk to safety, and it commits them to repairing the vehicle at no cost to the owner. The three passages above are the manufacturer’s own wording as published by NHTSA.
This page describes the campaign. It cannot tell you whether one particular car has already been through the shop — that is tracked by VIN, and only the manufacturer knows it. Check yours at nhtsa.gov/recalls or with a franchised dealer, quoting campaign number 14V764000.
Full record for the 2015 Mercedes-Benz Sprinter 2500 → · Recalls carrying a do-not-drive advisory → · Where this data comes from →