Ford Motor Company: Steering
Ford Motor Company reported this defect to federal regulators on Jan 6, 2014 and put the number of vehicles at risk at 300. The repair is free for as long as the recall stands.
The defect
Ford Motor Company (Ford) is recalling certain replacement steering gears installed on model year 2011-2012 Explorers as service parts in September 2013 and January 2014. The affected gears may lock, preventing the driver from being able to steer the vehicle.
The risk
The inability to steer the vehicle increases the risk of a crash.
The remedy
Ford will notify owners and dealers will replace the suspect steering gears with new steering gears, free of charge. The recall began on January 29, 2014. Customers may contact Ford at 1-800-392-3673. Ford's number for this recall is 13S14.
2 model years covered
Newest first| Vehicle | Complaints | Recalls | Fires | Crashes |
|---|---|---|---|---|
| 2012 Ford Explorer | 830 | 7 | 6 | 10 |
| 2011 Ford Explorer | 1,198 | 8 | 4 | 30 |
What this page is, and what to do next
A recall is not an opinion. It is a Part 573 report a manufacturer is required by federal law to file once it decides a defect poses an unreasonable risk to safety, and it commits them to repairing the vehicle at no cost to the owner. The three passages above are the manufacturer’s own wording as published by NHTSA.
This page describes the campaign. It cannot tell you whether one particular car has already been through the shop — that is tracked by VIN, and only the manufacturer knows it. Check yours at nhtsa.gov/recalls or with a franchised dealer, quoting campaign number 14E001000.
Full record for the 2012 Ford Explorer → · Recalls carrying a do-not-drive advisory → · Where this data comes from →