Mack Trucks, Inc: Visibility › Windshield Wiper/Washer › Linkages
Mack Trucks, Inc reported this defect to federal regulators on Jul 2, 2012 and put the number of vehicles at risk at 1,174. The repair is free for as long as the recall stands.
The defect
MACK IS RECALLING CERTAIN MODEL YEAR 2012 CHU, CXU, AND GU VEHICLES, MANUFACTURED FROM OCTOBER 10, 2011, THROUGH NOVEMBER 17, 2011. HARDWARE USED TO SECURE THE WINDSHIELD WIPER LINKAGE TO THE WIPER MOTOR MAY NOT BE SUFFICIENTLY TORQUED, AND MAY CAUSE THE WINDSHIELD WIPER LINKAGE TO DETACH FROM THE WIPER MOTOR. AS A RESULT, THE WINDSHIELD WIPERS WILL NOT FUNCTION.
The risk
IF THIS OCCURS, UNDER CERTAIN DRIVING CONDITIONS THE DRIVER'S VISIBILITY WILL BE REDUCED, INCREASING THE RISK OF A CRASH.
The remedy
MACK WILL NOTIFY OWNERS, AND REPLACE THE HARDWARE ON AFFECTED VEHICLES, FREE OF CHARGE. THE SAFETY RECALL BEGAN ON AUGUST 22, 2012. OWNERS MAY CONTACT MACK TRUCKS AT 1-800-866-1177.
3 model years covered
Newest first| Vehicle | Complaints | Recalls | Fires | Crashes |
|---|---|---|---|---|
| 2012 Mack Granite (gu) | 0 | 13 | 0 | 0 |
| 2012 Mack Pinnacle (chu) | 0 | 8 | 0 | 0 |
| 2012 Mack Pinnacle (cxu) | 0 | 12 | 0 | 0 |
What this page is, and what to do next
A recall is not an opinion. It is a Part 573 report a manufacturer is required by federal law to file once it decides a defect poses an unreasonable risk to safety, and it commits them to repairing the vehicle at no cost to the owner. The three passages above are the manufacturer’s own wording as published by NHTSA.
This page describes the campaign. It cannot tell you whether one particular car has already been through the shop — that is tracked by VIN, and only the manufacturer knows it. Check yours at nhtsa.gov/recalls or with a franchised dealer, quoting campaign number 12V308000.
Full record for the 2012 Mack Granite (gu) → · Recalls carrying a do-not-drive advisory → · Where this data comes from →