Prevost Cars, Inc.: Electrical System › Software
Prevost Cars, Inc. reported this defect to federal regulators on Jun 26, 2012 and put the number of vehicles at risk at 27. The repair is free for as long as the recall stands.
The defect
PREVOST IS RECALLING CERTAIN MODEL YEAR 2009-2012 VOLVO 9700 MOTOR COACHES. DUE TO A SOFTWARE ERROR, THE VEHICLES MAY COME TO A SUDDEN STOP BY BRAKE APPLICATION IF THE SENSOR READS THAT THE WHEELCHAIR LIFT DOOR IS NOT COMPLETELY CLOSED.
The risk
IF THIS OCCURS, THE VEHICLE MAY SUDDENLY STOP WITHOUT WARNING, INCREASING THE RISK OF A CRASH.
The remedy
PREVOST WILL NOTIFY OWNERS AND DEALERS WILL UPDATE THE SOFTWARE, FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JULY 13, 2012. OWNERS MAY CONTACT PREVOST CAR INC., SERVICE DEPARTMENT TOLL-FREE AT 1-866-870-2046 OR 1-418-831-2046.
4 model years covered
Newest first| Vehicle | Complaints | Recalls | Fires | Crashes |
|---|---|---|---|---|
| 2012 Volvo Bus 9700 | 0 | 11 | 0 | 0 |
| 2011 Volvo Bus 9700 | 0 | 13 | 0 | 0 |
| 2010 Volvo Bus 9700 | 0 | 14 | 0 | 0 |
| 2009 Volvo Bus 9700 | 0 | 14 | 0 | 0 |
What this page is, and what to do next
A recall is not an opinion. It is a Part 573 report a manufacturer is required by federal law to file once it decides a defect poses an unreasonable risk to safety, and it commits them to repairing the vehicle at no cost to the owner. The three passages above are the manufacturer’s own wording as published by NHTSA.
This page describes the campaign. It cannot tell you whether one particular car has already been through the shop — that is tracked by VIN, and only the manufacturer knows it. Check yours at nhtsa.gov/recalls or with a franchised dealer, quoting campaign number 12V295000.
Full record for the 2012 Volvo Bus 9700 → · Recalls carrying a do-not-drive advisory → · Where this data comes from →