Mercedes-Benz USA, LLC - DBA Sprinter: Equipment
Mercedes-Benz USA, LLC - DBA Sprinter reported this defect to federal regulators on Dec 21, 2010 and put the number of vehicles at risk at 274. The repair is free for as long as the recall stands.
The defect
SPRINTER IS RECALLING CERTAIN MODEL YEAR 2010-2011 FREIGHTLINER 2500 SPRINTER AND MERCEDES-BENZ SPRINTER VEHICLES EQUIPPED WITH AN EMERGENCY EXIT WINDOW. THE ADHESIVE BOND BETWEEN THE GLASS AND THE HINGE ON THE TOP OF THE WINDOW MAY LOOSEN.
The risk
THE EMERGENCY EXIT WINDOW MAY SEPARATE FROM THE BODY AND COULD FALL INCREASING THE RISK OF INJURIES TO THE PASSENGER OR DRIVER.
The remedy
DEALERS WILL REPLACE THE EMERGENCY EXIT WINDOW IF NECESSARY FREE OF CHARGE. THE SAFETY RECALL BEGAN ON FEBRUARY 11, 2011. OWNERS MAY CONTACT SPRINTER AT 1-201-573-0600.
4 model years covered
Newest first| Vehicle | Complaints | Recalls | Fires | Crashes |
|---|---|---|---|---|
| 2011 Freightliner Sprinter 2500 | 1 | 4 | 0 | 0 |
| 2011 Mercedes-Benz Sprinter 2500 | 14 | 4 | 0 | 0 |
| 2010 Freightliner Sprinter 2500 | 4 | 5 | 0 | 0 |
| 2010 Mercedes-Benz Sprinter 2500 | 14 | 6 | 0 | 0 |
What this page is, and what to do next
A recall is not an opinion. It is a Part 573 report a manufacturer is required by federal law to file once it decides a defect poses an unreasonable risk to safety, and it commits them to repairing the vehicle at no cost to the owner. The three passages above are the manufacturer’s own wording as published by NHTSA.
This page describes the campaign. It cannot tell you whether one particular car has already been through the shop — that is tracked by VIN, and only the manufacturer knows it. Check yours at nhtsa.gov/recalls or with a franchised dealer, quoting campaign number 10V642000.
Full record for the 2011 Freightliner Sprinter 2500 → · Recalls carrying a do-not-drive advisory → · Where this data comes from →