On 10/24, a rented van (from Budget Truck Rental) was parked and stationary on private commercial property (a warehouse lot) when a fire originated in the engine compartment area. The fire rapidly escalated, causing severe damage to the van itself, and resulting in the total loss of a second, adjacent rented van. The local Fire Department (FD) responded to and extinguished the blaze. What component or system failed or malfunctioned, and is it available for inspection upon request? The fire appeared to originate in the engine compartment. The specific component or system that failed is UNKNOWN at this time, pending a formal report from FD, but the recall 67C one day earlier shows this could have been the reason. How was your safety or the safety of others put at risk? The vehicle was unoccupied and stationary; however, the uncontrolled fire created an immediate and significant risk to the nearby structure (warehouse building) and resulted in the total destruction of an adjacent commercial vehicle. The incident posed a risk to emergency responders and caused substantial property damage. We have 12 other vans with these recalls and very concerned. Has the problem been reproduced or confirmed by a dealer or independent service center? NO. The incident was a fire resulting in the vehicle's damage and loss. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? The incident is under investigation by the Fire Department (FD) and
2023 Ram Promaster 3500
Owners filed 2 complaints about this vehicle with federal regulators, most often about the engine and engine cooling › cooling system › radiator assembly. No safety recall has been issued.
| Component | Reports | Crashes | Fires | Injuries | |
|---|---|---|---|---|---|
| Engine and Engine Cooling › Cooling System › Radiator Assembly | 1 | 0 | 0 | 0 | |
| Electrical System | 1 | 0 | 1 | 0 |
What owners reported
Newest filingsThe contact owns a 2023 Ram Promaster 3500. The contact stated while the vehicle was parked, the contact became aware that the radiator tube joint was fractured. The contact became aware there was coolant leaking from the radiator. There was no warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the upper radiator hose failed and needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 46,400.
2 of 2 complaints, reproduced as filed.
Reading this record
No unusual pattern of severe incidents in the complaint record.
Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.
Most recent recall on file: none. Source: NHTSA Office of Defects Investigation.