Page 3 of 3 · complaints 101–134 of 134

2016 Ram 3500 complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2016 record →

Electrical System
Filed Aug 10, 201710,000 milesVA

TL* THE CONTACT OWNS A 2016 RAM 3500. AFTER TOWING A FIFTH WHEEL TRAILER FOR APPROXIMATELY FIVE HOURS, THE VEHICLE FAILED TO IMMEDIATELY RESTART AFTER BEING SHUT OFF AND IN THE PARK POSITION. THE VEHICLE WAS TOWED TO AN UNKNOWN DEALER WHO WAS UNABLE TO DUPLICATE THE FAILURE. THE CONTACT LATER HEARD A LOUD BOOMING SOUND COMING FROM THE REAR OF THE VEHICLE BEFORE FAILING TO DRIVE FORWARD. A SOFTWARE UPDATE WAS PERFORMED ON THE ELECTRONIC TRANSMISSION CONTROL MODULE, BUT THE FAILURE CONTINUED. THE MANUFACTURER AND DEALER (STAFFORD DODGE LOCATED IN FREDRICKSBURG, VIRGINIA) WERE NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 10,000.

Engine and Engine Cooling › Exhaust System
Filed Jun 21, 20173,000 milesID

TL* THE CONTACT OWNS A 2016 RAM 3500. WHILE DRIVING VARIOUS SPEEDS, THERE WAS EXCESSIVE EXHAUST FUMES ENTERING THE CABIN OF THE VEHICLE FROM THE ENGINE AND THROUGH THE FIREWALL. THE VEHICLE WAS TAKEN TO LARRY H. MILLER CHRYSLER JEEP DODGE RAM BOISE (LOCATED AT 222 S. AUTO DRIVE, BOISE, ID 83709) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT IT WAS ACCEPTABLE FOR SOME EXHAUST FUMES TO ENTER THE CABIN OF THE VEHICLE. IT WAS ALSO SUGGESTED BY THE SERVICE ADVISER TO HAVE THE WINDOWS DOWN WHILE OPERATING THE VEHICLE, BUT THE CONTACT FOUND THAT TO BE UNACCEPTABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE ON TWO OCCASIONS AND THE CONTACT RECEIVED CASE NUMBERS: 31719201 AND 31501985. THE APPROXIMATE FAILURE MILEAGE WAS 3,000. UPDATED 08/22/17*LJ *JS

Wheels
Filed Jun 20, 201720,000 milesMT

REPETITIVE TIRE PRESSURE MONITORING SYSTEM SENSOR FAILURES. 1 REPLACED MAY 2016, 2 REPLACED NOVEMBER 2016, 1 REPLACED MAY 2017, 2 REPLACED JUNE 2017. DODGE NOT FORTHCOMING WITH INFORMATION ON CAUSE AND FIX. FAILURES OCCURRED UNDER VARIOUS CONDITIONS, SOME AFTER SITTING OVER NIGHT, SOME WHILE ON THE HIGHWAY, OTHERS DURING A REST STOP ALONG A HIGHWAY.

WheelsCrash
Filed Jun 8, 20175,000 milesUT

I BOUGHT 2017 RAM 3500 IN JANUARY 2017 AS A NEW CAR. AFTER 1300 ML I BOUGHT AFTER MARKET WHEELS AND TIRES FROM DISCOUNT TIRE. THEY DID INSTALLED THEM AND CHECKED THEM AFTER. CAR DROW ALMOST FOUR THOUSAND ML DID NOT HAVE ANY PROBLEMS AT ALL. LAST WEEKEND FRONT PASSENGER SIDE WHEEL CAME OFF WHILE TRAVELING AT 80 MILES PER HOUR ON THE FREEWAY. NO SINGLE SINE THAT ANYTHING WAS WRONG WHITH A CAR BEFORE THE INCIDENT, ALL EIGHT STUDS WERE BROKE OFF WHITHIN A SPLIT SECOND, TIRE WAS LOST. I NOTIFIED DEALER AND A TIRE COMPANY AND WHEEL MANUFACTUR ABOUT THIS INCIDENT TO INVESTIGATE . EACH COMPANY BLAMES OTHERS. I'M PERSONALLY BELIEVE THAT PROBLEM DEFECTED STUDS OR WHEEL. I ASKED DISCOUNT TIRE AND CAR MANUFACTUR TO INVESTIGATE, NOTHING DONE YET.

Steering
Filed May 30, 20173,800 milesCO

1ST ALIGNMENT AND TIRE ROTATION @1800MILES "TOE SET", ANOTHER ROTATE THEN OFF SET BALL JOINT BECAUSE IT DEVELOPED A "PULL" AND "CLIMBED CROWN", 3RD ROTATION, WAS TOLD NO MORE ALIGNMENT AVAILABLE WITHIN SPECS, 3,800 MILES NEEDS ROTATION DUE TO OUTER TIRE WEAR, SHIMMY ON MINOR ROAD IMPERFECTIONS HAS JUST BEGAN. FRONT TIRES GET HOT AND OVER INFLATE, TIRE MANUFACTURE CONCERNED, LOWERED PRESSURE #10 BELOW MANUFACTURE PRESS SPECS AND THEY INCREASE ABOVE #85 SPEC AND ARE HOT. NETWORKING WITH OTHER OWNERS AND AFTER MARKET FRONT END MECHANICS DISCOVERING DODGE HAS A FRONT END PROBLEM REDESIGNED IN 17. CHRYSLER REPAIR FACILITY HAS INFORMED ME THAT THEY DODGE HAS A PROBLEM WITH FRONT END, BUT DON'T HAVE A FIX. THE TIRE WEAR IS HIGHWAY MILEAGE AND NO LOADS, NO WEIGHT. TAKING TO 3RD PARTY TO READ ALIGNMENT SPECS AND INSPECT.

Unknown or Other
Filed May 18, 2017FL

THE TRUCK SEATS ARE VIBRATING REALLY BAD AT 60 TO 70 MPH. THE TRUCK WAS BOUGHT NEW IN NC . I DROVE IT HOME TO FL AND TOOK IT TO THE LOCAL DEALER , THEY BALANCE THE FIRESTONE TIRES AND IT IMPROVED A LITTLE EVERY 5000 I HAD TO ROTATE OR MY TEETH WOULD START TO CHATTER. I INSTALLED MICHELIN TIRE NO IMPROVEMENT. THE TIRE ARE WEARING EVEN, NO VIBRATION IN THE STEERING WHEEL , THIS A TRANSMISSION / TRANSFER CASE / DRIVE SHAFT OR REAR END ISSUE.

Seat Belts
Filed Apr 16, 2017NC

I WAS TOLD BY DEALER AND CHRYSLER THAT THIS IS ONLY ON THE 3500 RAM . THE SEAT BELT WARNING LIGHT AND THE AIR BAR LIGHT DOES NOT GIVE ANY WARNINGS WHEN PASSENGER PERSON SITS IN THE SEAT. THAT NO CHIME WILL NOTIFY IF SEAT BELT IS UNHOOK ONLY IN PASSENGER SEAT. I CAN'T EVEN PUT THIS PART IN MY VEHICLE BECAUSE NO # FOR IT. THIS TO ME IS A SAFETY ITEM THAT SHOULD BE IN VEHICLE. THE DRIVER SEAT WORKS OK JUST THE PASSENGER SEAT.

Engine
Filed Apr 1, 2017852 milesIN

FROM DAY 1 THE TRUCK HAS HAD VERY POOR THROTTLE RESPONSE. THE BIG PROBLEM IS ON TAKE OFF. THE TRUCK HAS A DEAD PEDAL WITH A DELAY OF 3 TO 5 SECONDS BEFORE THE TRUCK WILL ACCELERATE. THIS CAN MAKE FOR SOME DANGEROUS SITUATIONS. IN LOOKING FOR A SOLUTION TO THIS PROBLEM I HAVE FOUND THERE IS A HUGE NUMBER OF OWNERS COMPLAINING OF THE SAME THING. IT SEEMS CHRYSLERS RESPONSE HAS BEEN TO IGNORE THE COMPLAINTS AND NOT LOOK INTO A SOLUTION

Air BagsCrash
Filed Mar 30, 201761,242 milesFL

I WAS TRAVELING W/B ON I-78 APPROXIMATELY 45 MPH(IN A SNOW STORM),AND I WAS TRYING TO PASS A TRACTOR -TRAILER.WHEN I WAS ABOUT 150FT FROM HIS TRAILER, THEIR TRACTOR PROCEEDED TO JACK-KNIFE IN FRONT OF ME.HE THEN CAME TO REST ALONG THE JERSEY BARRIER WALL(TRACTOR FACING EAST BOUND IN WEST BOUND LANES AND TRAILER FACING NORTH/SOUTH ACROSS INTERSTATE) , AND I WENT INTO A SKID AND HIT THEIR FRONT END AT ABOUT 35MPH. UPON IMPACT I PUSHED HIM OFF THE WALL AND SPUN HIM IN A 100 DEGREE ROTATION,SO HE WAS FACING W/B OFF THE SHOULDER AND THE TRAILER WAS PARTIALLY IN THE RIGHT LANE OF THE W/B LANES. I CAME TO REST AFTER IMPACT ABOUT 200 FEET AWAY FROM IMPACT AREA. NONE OF MY AIRBAGS DEPLOYED AT ALL. I ALSO HAD MY TRAILER ATTACHED(GOOSENECK) W 8 MOTORCYCLES INSIDE TOTAL WEIGHT(14K) ADDING INERTIA FORCE AND SPEED. WHEN I LOOKED AT THE DAMAGE TO MY TRUCK AND TRAILER,I WAS SURPRISED THE AIR BAGS DIDN'T GO OFF I COULD SEE THE RADIUS ARM(SUSPENSION PIECE THAT HOLDS THE AXLE TO THE FRAME)ON THE DRIVERS SIDE WAS BENT .THE SLEEVE FOR MY GOOSENECK TRAILER WAS BENT ROUGHLY 3/4-1" ( THE SLEEVE IS 4" DIAMETER TUBE AND 1/4" THICK).I DID NOT SEE THE DAMAGE OF THEIR VEHICLE BUT WAS TOLD IT HAD TO BE TOWED FROM THE SCENE.THIS ALL TOOK PLACE AT NIGHT 10:45PM ROUGHLY AND IT WAS UNSAFE TO WALK AROUND DUE TO IT BEING ON THE INTERSTATE AND SNOWING .I AM GLAD THIS DID NOT HAPPEN ON DRY PAVEMENT OR I HIT THE CENTER OF THE TRAILER, BECAUSE THIS COULD HAVE MORE SEVERE. I AM JUST VERY SURPRISED AGAIN THE AIRBAGS

Fuel/Propulsion System
Filed Mar 15, 201717,000 milesMA

2016 3500 CUMMINS TURBO DIESEL WITH AISIN AUTOMATIC TRANSMISSION AND 342 GEAR RATIO HAS SLUGGISH ACCELERATION AND WHAT SEEMS TO BE AN UNRESPONSIVE THROTTLE AND WHAT SEEMS TO BE CALLED A DEAD PEDAL OR TORQUE MANAGEMENT SYSTEM, MAYBE TO HELP FUEL ECONOMY TO MEET GOVERNMENT GUIDE LINES. DEALER SAYS IT'S "NORMAL" ACCORDING TO GOOD BROTHERS DODGE WEYMOUTH MA. PULLING OUT INTO TRAFFIC I FEEL I WILL GET INTO A REAR END COLLISION SINCE TRUCK WILL NOT ACCELERATE LIKE EVERY OTHER VEHICLE WHEN YOU STEP ON THE GO PEDAL. PLEASE HELP PROTECT MY KIDS.

Power Train
Filed Feb 28, 201750 milesNJ

BRAND NEW VEHICLE WITH LESS THAN 1,000 MILES ON IT HAS A VIOLENT SHAKE AT HIGHWAY SPEEDS BETWEEN 62-72 MPH. THREE DIFFERENT RAM DEALERS AND RAM CUSTOMER SUPPORT TEAM STATES THAT THERE IS NOTHING WRONG WITH THE VEHICLE AND IT'S OPERATING AS DESIGNED. POTENTIALLY A SAFETY ISSUE AS THE SHAKE SEEMS TO MAKE THE TRUCK UNSTABLE AT TIMES. THIS IS OCCURRING SPECIFICALLY ON SMOOTH HIGHWAYS AND SEEMS TO BE EVEN WORSE AROUND CURVES. SEEMS TO BE A FAIRLY COMMON ISSUE AMONG LATE MODEL YEAR RAM HEAVY DUTY PICKUP TRUCKS AND SHOULD BE WORTH AN INVESTIGATION. I PURCHASED THIS VEHICLE TO TOW MY TRAVEL TRAILER WITH MY ENTIRE FAMILY IN THE TRUCK AND I'M NOT COMFORTABLE DOING THAT WITH THIS DEFECT.

Engine
Filed Feb 14, 20178,000 milesMA

DELAYED THROTTLE RESPONSE. ALSO FUMES IN CAB.

Suspension
Filed Feb 13, 2017FL

TRUCK HAS A TERRIBLE VIBRATIONS AT HIGHWAY SPEEDS FEELS IF THE TRUCK IS COMING APART I'VE TAKEN THE TRUCK BACK, NEW 1600$ TIRES NO HELP.

Fuel/Propulsion System
Filed Feb 13, 201713,000 milesCA

THE DEF TANK SUDDENLY READ EMPTY AND IT WAS OVER 3/4 FULL IT BEGAN TO COUNTDOWN THE WARNING OF REDUCED SPEED IN 200 MILES I WAS DRIVING BETWEEN CA AND AZ AT NIGHT . I WAS OVER 250 FROM ANY TOWN DRIVING AT 65 IT SUDDENLY SLOWED TO 5 MPH. THIS CAUSED VEHICLES TO SWERVE AROUND ME AND BRAKE. I UNDERSTAND YOU DON'T WANT PEOPLE NOT TO USE DEF BUT FOR SAFETY THE VEHICLE SHOULD AT LEAST BE ABLE TO KEEP THE MIN FREEWAY SPEED OF 55. THEN UPON RESTART IDLE ONLY FOR COLD ENVIRONMENT SITUATIONS.

Engine
Filed Feb 13, 20172,124 milesCA

DAILY OCCURRENCE. WHILE DEAD STOPPED AT LIGHT OR IDLING ALONG AFTER LIFTING FOOT OFF OF BRAKE PEDAL, THEN SLOWLY DEPRESSING ACCELERATOR PEDAL, THERE IS A 2-4 SECOND DELAY BEFORE TRUCK STARTS TO ACCELERATE. FEELS LIKE A DEAD PEDAL. THIS HAS BECOME WORSE AS THE TRUCK ACCRUES MILES. WHEN NEEDING TO ACCELERATE QUICKLY, THE PEDAL RESPONSE IS SLOW TO RESPOND AND HAS CAUSED MANY ANXIOUS MOMENTS WITH VEHICLES BEARING DOWN ON MY REAR END. I PRESS THE PEDAL AND WAIT FOR ENGINE TO RESPOND. THE TRUCK IS A DIESEL AND IT DOES NOT FEEL LIKE TURBO LAG. I HAD A 2007 DIESEL AND THIS WAS NOT A PROBLEM AT ALL. I FEEL THAT EVENTUALLY THIS WILL CAUSE OR LEAD ME TO HAVE AN ACCIDENT OF SOME TYPE. EVERY TIME I DRIVE THE TRUCK I HAVE TO MAKE ALLOWANCES FOR THE LACK OF PEDAL RESPONSE, MOSTLY IN CITY, SLOW AND GO DRIVING. ON THE HIGHWAY AT HIGHER SPEEDS THIS PROBLEM DOES NOT SEEM TO BE SUCH AN ISSUE. I BELIEVE THAT RAM NEEDS TO ADDRESS THIS WITH SOME TYPE OF REPROGRAMMING FOR THE ENGINE, DRIVE-TRAIN OR BOTH. THIS TYPE OF PEDAL NON-RESPONSE IS VERY DANGEROUS AND QUITE DISTURBING. THE DEALERS HAVE NO ANSWER TO THIS PROBLEM.

Power TrainCrash1 injured
Filed Feb 1, 201766,180 milesMS

TL* THE CONTACT OWNS A 2016 RAM 3500. THE CONTACT STATED THAT THE GEAR SHIFT INDEPEDENTLY SHIFTED FROM THE PARK POSITION TO THE DRIVE POSITION WITHOUT WARNING. AS A RESULT, THE VEHICLE BEGAN TO ROLL FORWARD. THE DRIVER WAS DRAGGED UNTIL THE VEHICLE CRASHED INTO A FENCE. THE DRIVER SUSTAINED LACERATIONS ON THE BODY THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO A DEALER WHERE THE TECHNICIAN STATED THAT THE FAILURE WAS A DRIVER'S ERROR AND UNABLE TO BE DUPLICATED. THE CONTACT MENTIONED THAT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE BRAKE SHIFT INTERLOCK FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 66,180.

Service Brakes
Filed Jan 23, 20176,554 milesWA

ON 1/17/2017 I TOOK MY 2016 RAM 3500 INTO THE SELLING DEALER SERVICE DEPARTMENT (DWAYNE LANE'S EVERETT, WA) TO CHECK FOR THE CAUSE OF A "CHECK TRAILER WIRING" VISUAL AND AUDIBLE WARNING WHICH HAD BEEN PRESENT INTERMITTENTLY WITH BRAKE PEDAL APPLICATION SINCE SHORTLY AFTER PURCHASE OF THE VEHICLE (NEW). WHEN PRESENT, THE DEFECT WOULD OCCUR IF THE VEHICLE WAS STATIONARY OR IN MOTION, PARTICULARLY IN DAMP ROAD CONDITIONS. THE DEALERSHIP SAID THAT, BECAUSE OF THE PRESENCE OF NON-FACTORY OPTIONS, THEY WOULD NOT WORK ON THE VEHICLE UNTIL IT WAS RETURNED TO STOCK CONDITION (MAGNUSON-MOSS WARRANTY ACT VIOLATION) BASED ON THE ADVICE OF CHRYSLER/FCA. I THEN TOOK THE VEHICLE TO THE DEALER WHO INSTALLED THE CAMPER WIRING, WHERE IT WAS DISCOVERED THE THE BLUE WIRE FROM THE BRAKE CONTROLLER TO THE FACTORY INSTALLED 7-PRONG PLUG WAS INSTALLED INCORRECTLY AT THE RAM FACTORY, CAUSING THE FAULT CODE AND A POTENTIAL MALFUNCTION OF THE TRAILER BRAKE SYSTEM. SHOULD THE BRAKES ON A TOWED VEHICLE MALFUNCTIONED IN OPERATION, THERE IS THE VERY REAL POSSIBILITY OF LOSS OF CONTROL, INJURY OR DEATH TO OCCUPANTS AND BYSTANDERS. I HAVE VIDEO OF THE FAULT TAKING PLACE BUT THE FILES ARE TOO LARGE TO ATTACH TO THIS EMAIL.

Engine
Filed Jan 23, 2017MT

THERE IS AN EXTREME DELAY WHEN PRESSING THE ACCELERATOR AND ACTUAL ACCELERATION OF THE VEHICLE. THERE SEEMS TO BE NO CORRELATION BETWEEN HOW FAR THE ACCELERATOR IS PRESSED AND VEHICLE ACCELERATION. WHEN MERGING INTO TRAFFIC AND ESPECIALLY WHEN PULLING OUT INTO TRAFFIC OR PASSING A VEHICLE. THIS DELAY IS A SEVERE SAFETY PROBLEM. THERE IS A 2-3 SECOND DELAY BETWEEN PRESSING THE ACCELERATOR AND THE VEHICLE ACTUALLY MOVING. *TR

Power Train
Filed Dec 5, 201645 milesID

WHEN ACCELERATING FROM A DEAD STOP THE ENGINE HAS A 3 TO 4 SECOND LAG. NORMAL RESPONSE RESUMES AFTER THE INITIAL LAG. THIS CONDITION HAS BEEN CONSISTANT THROUGHOUT 2016. TRUCK WAS PURCHASED NEW. PRESENT MILEAGE IS 4500.

Air BagsCrash
Filed Nov 16, 2016TX

RAN INTO THE REAR END OF 18 WHEELER DEAD STOPPED IN MIDDLE OF ROAD DRIVING AT A SPEED OF 40 - 45 MPH . MY AIRBAGS DID NOT DEPLOY YET THE COMPLETE FRONT END OF TRUCK WAS BASHED IN AND PROBABLY TOTALED.

Engine
Filed Nov 7, 20166,014 milesCO

SIGNIFICANT LAG IN ENGINE RESPONSE WHEN ACCELERATING FROM DEAD STOP. DELAY IS APPROX 3-4 SECONDS FROM TIME ACCELERATOR PEDAL IS DEPRESSED UNTIL TRUCK RESPONDS.

Engine
Filed Oct 20, 2016MI

DEAD PEDAL. FROM A DEAD STOP IF YOU STAB THE ACCELERATOR PEDAL AS IN A EMERGENCY SITUATION THERE IS A 2-3 SECOND DELAY BEFORE POWER IS APPLIED TO THE DRIVETRAIN. I FEEL THIS IS A VERY DANGEROUS SITUATION AND RAM SHOULD HAVE TO REPROGRAM THESE TRUCKS TO APPLY POWER WHEN CALLED FOR BY THE ACCELERATOR PEDAL. THIS HAS OCCURED SINCE NEW

Fuel/Propulsion System
Filed Sep 24, 2016GA

THE DEF PUMP STOP WORKING NEVER HAD A MAINTENANCE LIGHT TO COME ON UNTIL THE TRUCK REACH ABOUT 76000 MILES AT THAT TIME THE SYSTEM WAS OUT OF WARRANTY AND THE PUMP WAS NO GOOD I WAS ON MY WAY BACK FROM NEW YORK WHEN IT INDICATED THAT IT WAS GOING TO SLOW DOWN TO 5MILE PER HOUR FOR 145MILE BUT IT DID NOT DO IT.

Service Brakes
Filed Aug 19, 20163,800 milesNY

THE INTEGRATED TRAILER BREAK CONTROLLER DOES NOT STOP A HEAVY TRAILER PROPERLY. TESTS HAVE SHOWN THAT WHEN THE BREAK IS APPLIED THE CONTROLLER ONLY SENDS 7VOLTS TO THE TRAILER BREAKS. ADJUSTING THE GAIN TO THE MAXIMUM 10 SETTING HAS NO AFFECT. THE DEALER AND CHRYSLER SAY THE SYSTEM IS WORKING AS IT IS PROGRAMMED TO. IT IS DIFFICULT TO STOP THE TRUCK AND TRAILER IN A REASONABLE DISTANCE. CHRYSLER NEEDS TO COME UP WITH A FIX FOR THIS PROBLEM BEFORE SOME ONE IS SERIOUSLY HURT OR KILLED.

Visibility › Sun/Moon Roof Assembly
Filed Jul 21, 20169,000 milesOR

TL* THE CONTACT OWNS A 2016 DODGE RAM 3500. WHILE DRIVING 30 MPH, THE VEHICLE STALLED WITHOUT WARNING. IN ADDITION, WATER LEAKED FROM THE SUN ROOF WHICH CAUSED THE VEHICLE TO HAVE ELECTRICAL ISSUES. THE VEHICLE WAS TAKEN TO BE REPAIRED, BUT THE ISSUE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 9,000.

Service BrakesCrash
Filed Jun 12, 20162,100 milesOR

ON MAY 25 WE EXPERIENCED CATASTROPHIC BRAKE FAILURE WHILE BACKING OUR NEW 2016 5TH WHEEL TRAILER INTO OUR DRIVEWAY. THIS INCLUDED BACKING DOWN OUR HILL AND TURNING TO THE RIGHT INTO OUR DRIVEWAY. THE ROAD WE LIVE ON IS A PRIVATE ROAD. AFTER THE INCIDENT IT WAS DETERMINED THAT THE BRAKE BOOSTER RETAINING CLIP WAS EITHER NOT INSTALLED OR WAS MISSING CAUSING THE BRAKE PEDAL ASSEMBLY TO COME APART FROM THE "BRAKE" BOOSTER ARM WHICH RESULTED IN OUR INABILITY TO OPERATE THE BRAKES OF OUR PICKUP OR 2016 TRAILER. THIS INCIDENT CAUSED OVER $18000 IN DAMAGE TO THE TRAILER AND OUR PROPERTY. THE INCIDENT WAS REPORTED TO FIAT CHRYSLER AUTOMOBILE WHO INVESTIGATED. THEY REPORTED THAT UPON "REVIEW THE INSPECTION REPORT ..."," WE ARE NOT LED TO BELIEVE THAT THE INCIDENT WAS DUE TO A MANUFACTURING RESPONSIBILITY. THERFORE WE MUST RESPECTFULLY DECLINE ANY ASSISTANCE WITH THIS INCIDENT." AS A RESULT OF THIS INCIDENT WE HAVE NOT HAD THIS VEHICLE FOR THE PAST 2.5 WEEKS BUT MOST OF ALL ARE SHOCKED AT THEIR RESPONSE. WE HAVE NOTED THAT CHRYSLER HAD RECALLED OVER 24,000 VEHICLES INCLUDING RAM TRUCKS BETWEEN 2010 AND 2013 FOR THE EXACT SAME ISSUE. HOPEFULLY THIS WILL SPUR SOME ACTION ON THIS ISSUE.

Air BagsCrashFire
Filed Jun 9, 201649,000 milesFL

INVOLVED IN A FRONT END, AND DRIVER SIDE COLLISION AT A SPEED OVER 50MPH, AND THE AIRBAGS DIDN'T DEPLOY. THE VEHICLE ALSO CAUGHT FIRE, THERE WAS A MINI EXPLOSION. THE VEHICLE HAD TO BE TOWED. I CONTACTED CHRYSLER, BUT THEY HAVE NOT DONE ANYTHING, ABOUT THIS MATTER.

Wheels
Filed May 12, 201614,000 milesLA

NEXEN TIRES RODIAN LT HRX 235/80/R17 ON A NEW DODGE RAM 3500 HAD 14,000 MI WHEN DISCOVERED PIN HOLES IN THE SIDE WALL WHICH CANNOT BE REPAIRED, SPLITTING VISIBLE BETWEEN THE TREADS AND TIRES CONTINUOUSLY LOOSING AIR. NO BLOW-OUT HAS YET OCCURRED RESULTING IN BODILY INJURY. THE SITUATION IS BEING BROUGHT TO YOUR ATTENTION SINCE CHRYSLER IS ASSUMING NO RESPONSIBILITY AND THE TIRE MANUFACTURER IS BEING LESS THAN COOPERATIVE IN ASSUMING RESPONSIBILITY FOR REPLACEMENT OF THE DEFECTIVE TIRES. THERE ARE LAW SUITS IN FLORIDA AD COMPLAINTS FILED WITH CALIFORNIA BBB FOR SIMILAR ISSUES WITH LITTLE SUCCESS.

Power Train
Filed Mar 30, 20168,500 milesID

THE TRUCK WAS LOADED WITH APPROXIMATELY 1,400 POUNDS OF HAY IN THE BED. THE VEHICLE WAS STOPPED ON A SLIGHT INCLINE TOWARD THE REAR. IT WAS PLACED INTO PARK AS WITNESSED BY THE 2 PASSENGERS. THE VEHICLE WAS STATIONARY AS THE DRIVER EXITED THE VEHICLE AND CLOSED THE DOOR. A COUPLE OF SECONDS LATER, THE VEHICLE SLIPPED OUT OF PARK AND STARTED ROLLING BACKWARDS.

Tires › Sidewall
Filed Mar 8, 20161,600 milesUT

TL* THE CONTACT OWNS A 2016 RAM 3500 EQUIPPED WITH NEXEN TIRES, SIZE: LT23580R17E (NA) THE CONTACT STATED THAT THE OUTSIDE EDGE OF THE FRONT PASSENGER SIDE TIRE WAS ROTTEN AND RUBBER WAS CHIPPING OFF. THE CONTACT REMOVED AND REPLACED THE TIRE WITH THE SPARE. THE CONTACT WAS UNABLE TO LOCATE A DEALER TO REPLACE THE TIRE. THE TIRE WAS ORIGINAL EQUIPMENT. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE TIRE LINE WAS UNAVAILABLE. THE TIRE AND VEHICLE FAILURE MILEAGE WAS 1,600.

Electrical System
Filed Mar 7, 20161,060 milesFL

TL* THE CONTACT OWNS A 2016 DODGE RAM 3500. WHILE DRIVING AT AN UNKNOWN SPEED, THE SPEEDOMETER FAILED TO DISPLAY THE PROPER MILEAGE WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 1,060.

Engine and Engine Cooling › Engine › Diesel
Filed Mar 4, 20164,128 milesAL

TL* THE CONTACT OWNS A 2016 RAM 3500. THE CONTACT SMELLED AN ABNORMAL EXHAUST ODOR IN THE VEHICLE WHEN THE HEATER WAS RUNNING. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 4,128. UPDATED 05/03/16*LJ

Unknown or Other
Filed Feb 8, 20161,000 milesCO

THERE IS AN EXTREME DELAY WHEN PRESSING THE ACCELERATOR AND ACTUAL ACCELERATION OF THE VEHICLE. THERE SEEMS TO BE NO CORRELATION BETWEEN HOW FAR THE ACCELERATOR IS PRESSED AND VEHICLE ACCELERATION. WHEN MERGING INTO TRAFFIC AND ESPECIALLY WHEN PULLING OUT INTO TRAFFIC, THIS DELAY IS A SEVERE SAFETY PROBLEM. THERE ARE TIMES THAT A 2-3 SECOND DELAY IS EXPERIENCED BETWEEN PRESSING THE ACCELERATOR AND THE VEHICLE ACTUALLY MOVING.

Service Brakes
Filed Feb 7, 20162,300 milesKY

OEM TRAILER BRAKE CONTROLLER BARELY WORKS. TRIED WITH ALL 4 SETTINGS (TRAILER TOWING SHOULD HAVE NEEDED "ELECTRIC HEAVY" SETTING) HAD TO TURN THE GAIN ALL THE WAY UP TO GET THE BRAKES TO ENGAGE, PULLING AN EMPTY TRAILER. SHOULD BE ABLE TO COMPLETELY LOCK THE TRAILER BRAKES ON SETTING 10 FOR GAIN. TRAILER BRAKES ARE ADJUSTED CORRECTLY AND AFTERMARKET BRAKE CONTROLLER WORKS FINE WITH THAT TRAILER.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2016 Ram 3500 → · Every 3500 year → · How the figures are calculated →