ELECTRICAL ISSUES BIG TIME: (SO FAR, THESE ARE THE ISSUES I HAVE FOUND) BLINKERS & HAZARDS RANDOMLY WORK, SMELL BURNING WIRES, IGNITION SWITCH PROBLEMS WHEN TRYING TO GET CAR TO START, GEAR SHIFT STICKS WHEN ATTEMPTING TO TAKE IT OUT OF PARK TO REVERSE, SMELL FUEL & LOW COOLANT BUTTON COMES ON BUT CANNOT DETERMINE LEAKS. "I'M BEING TOLD BY GM'S CUSTOMER SERVICE DEPARTMENT THAT I HAVE TO GO TO A CERTIFIED GM REPAIR SHOP, PAY OUT OF POCKET FOR THE DIAGNOSE OF ISSUES WHICH ISN'T GOING TO BE CHEAP, AND THEN SUBMIT THE INFORMATION BACK TO GM WHO MAY OR MAY NOT FIX IT?!?!?! IF THEY DON'T, I'M STUCK WITH THE BILL!!! WHICH IS GOING TO COST ME THOUSANDS TO FIX, BECAUSE I CAN'T SELL IT WITH ALL THE ISSUES." "AS A SINGLE MOTHER OF TWO, I AM HIGHLY APPALLED BY THIS!! WITH ALL THESE RECALLS FROM GM, MAKES ME WONDERING WHAT ELSE WILL GO WRONG WITH THIS VEHICLE, I "PINCHED PENNIES" AND WE WENT WITHOUT NECESSARIES TO PURCHASE SAID VEHICLE FOR MY 17 YR OLD DAUGHTER. I PRAY FOR MY TWO DAUGHTER'S SAFETY AND THE PASSENGERS THAT MAY RIDE WITH HER EVERYDAY, I CAN ONLY HOPE GM WILL ADD HER "VIN" TO THE RECALL LIST AND FIX ALL PROBLEMS, SO I DON'T END UP AT ANYONE'S FUNERAL, AS A RESULT OF GM'S SEVERAL YEARS OF FAILURE TO PROVIDE CONSUMERS WITH THE BIG MISTAKES THEY MADE."
2000 Pontiac Grand AM complaints
Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2000 record →
ON 3-14-12 THE IGNITION SWITCH HAD BEEN ON AND I TOOK IT IN TO GET LOOKED INTO AT THE DON LEDFORD'S CAR DEALERSHIP IN CLEVELAND TN. ON THIS DATE THEY RAN TEST AND FOUND NO LEAKS AT ALL. THEY SAID IT WAS OK TO DRIVE THE CAR. ON 07-27-12 I TOOK THE CAR IN TO GET A NEW IGNITION SWITCH BECAUSE THEY TOLD ME AT THE DEALERSHIP I NEEDED A NEW IGNITION SWITCH.THE CAR WOULD NOT START PERIODICALLY AND IT WAS CAUSING PROBLEMS GETTING TO WORK. THEY FIXED OR REPLACED IT AND A COUPLE OF DAYS WENT BY AND I WAS STILL HAVING PROBLEMS WITH THE CAR STARTING. I DO HAVE A WITNESS ON THIS INCIDENT THAT THE CAR WOULD NOT START WITH THE NEW IGNITION SWITCH. ON 08-09-12 AND THE ELECTRICAL PART ON THE IGNITION SWITCH SHORTED OUT AND THEY REPLACED THE SWITCH. WHAT WOULD HAVE HAPPEN IF I HAD GOTTEN IN AN ACCIDENT BECAUSE OF THIS DEFAULT. I PAID OVER FIVE HUNDRED DOLLARS FOR THIS IGNITION SWITCH AND NOW 2014 THEY ARE RECALLING THE IGNITION SWITCHES ON THESE CARS AND FIXING THEM FOR FREE AT NO COST. I DO BELIEVE THEY NEED TO GIVE ME MY MONEY BACK FOR THESE REPAIR COST WHEN THE PART WAS BAD AT FIRST WHEN THEY MADE THIS CAR? I TRIED TO GET A IN TOUCH WITH THE MANAGER OF DON LEDFORD'S ON NORTH LEE HWY. AND HE WILL NOT CALL ME BACK. SHOULD I GET A LAWYER?? *TR
I HAVE HAD THIS VEHICLE FOR 14 YEARS & HAVE MULTIPLE ISSUES WITH IT IN THAT THE IGNITION SWITCH HAS BEEN REPLACED 2 TO 3 TIMES IN THE FIRST 3 YEARS OF OWNING THE CAR AND NEVER DID WORK PROPERTY; I HAD TO HAVE THE INTAKE GASKET DONE & THE HEAD GASKET DONE; I TOO HAD AN ISSUE W/ THE ABS LIGHT BEING ON AND A WIRE OR SOMETHING WAS OFF. LUCKILY I HAVE A RELATIVE WHO IS A MECHANIC AND DID NOT HAVE TO ENDURE THE UPCHARGE OF THE DEALERSHIP HOWEVER, THESE WERE COSTLY EXPENSES NONE THE LESS. I CONTACTED GM ABOUT THE IGNITION SWITCH & WAS TOLD MY VIN WAS NOT PART OF THE RECALL. I ALSO CONTACTED MY LOCAL NEWS STATION TO TRY TO INVESTIGATE LATER MODEL IGNITION SWITCH ISSUES WITH NO RESULT. I BELIEVE THIS NEEDS FURTHER REVIEW. MY CAR CURRENTLY HAS 185K MILES ON IT BUT ONLY HAD ABOUT 150 3 YRS AGO WHEN THE INTAKE & HEAD WENT. AND AS I STATED THE IGNITION SWITCH NEVER WORKED PROPERTY (ALWAYS A CLICKING SOUND LIKE THE TURN SIGNAL WAS ON COMING FROM THE IGNITION - I WAS ALSO ABLE TO REMOVE THE KEY FROM THE IGNITION & DRIVE THE VEHICLE W/ THE IGNITION IN THE ON POSITION). *TR
LAST MONTH MY CAR STARTED REVVING UP RANDOMLY WHILE IN PARK. ONCE I PUT THE CAR IN DRIVE IT WOULD PULL FORWARD ON IT'S OWN SPEEDING UP TO 40 MPH IN THE WORST CASE. IT RAN SO ROUGH PULLING AND STOPPING THE ONLY THING I COULD DO WAS PUT IT IN PARK UNTIL THE RPMS CAME BACK DOWN TO A NORMAL RATE. FROM THAT POINT ON, EVERY TIME I STARTED THE CAR WHEN IT WASN'T WARMED UP THIS WOULD HAPPEN. IT USED TO ONLY TAKE ABOUT A MINUTE FOR THE RPMS TO SETTLE AND THE CAR TO RUN FINE. NOW IT TAKES ABOUT 5 MINUTES OF WARMING UP, SETTLING AND THEN DRIVES VERY POORLY IN FIRST AND SECOND GEAR. ONE MONTH LATER THE CAR HESITATES WHEN GIVEN GAS, BEGINS TO "RUMBLE" SLOWING DOWN, AND FEELS LIKE IT WILL STALL OUT AS THE CARS RPMS APPROACH 0. I TOOK THE CAR TO A MECHANIC AND THEY FOUND NO PROBLEM. THEY SAID THE RPMS WERE LOWER THAN NORMAL ON IDLE. I READ ONLINE THAT THERE COULD BE A VACUUM HOSE LEAK CAUSING AIR TO BE FORCED INTO THE ENGINE CAUSING THE ISSUE BUT THAT DOESN'T MAKE SENSE. TODAY WHILE TURNING IN AN INTERSECTION MY STEERING WHEEL LOCKED, PRESSING ON THE GAS NO LONGER MOVED THE CAR BUT MY RADIO, AIR CONDITIONING AND ENGINE... WAS STILL RUNNING. LUCKILY I DIDN'T HIT ANYONE (OR WAS HIT BY ANYONE). AFTER RESTARTING THE CAR I REGAINED CONTROL OVER THE STEERING AND GAS. DRIVING HOME AFTER THAT THE CAR WOULDN'T ACCELERATE PROPERLY AND HESITATED CONSTANTLY. IT WAS AS THOUGH I WAS DRIVING A MANUAL TRANSMISSION CAR AND SHIFTING GEARS POORLY... *TR
TL* THE CONTACT OWNS A 2000 PONTIAC GRAND AM. THE CONTACT STATED THAT THE TURN SIGNAL ERRONEOUSLY ACTIVATED. THE FAILURE RECURRED MULTIPLE TIMES. WHEN THE KEY FELL OUT OF THE IGNITION INDEPENDENTLY THE VEHICLE REMAINED IN THE ON POSITION. THE VEHICLE WAS TAKEN TO A DEALER WHO COULD NOT DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 130,000. REMAILED 10/01/14*LJ
IT IS MY BELIEF THAT THIS VEHICLE MAY ALSO HAVE HAD A IGNITION SWITCH PROBLEM LIKE LATER MODELS. I BELIEVE THAT LOOKING INTO THESE FAULTY IGNITION SWITCHES IN EARLIER MODELS SHOULD BE INVESTIGATED. FOR THE LAST 3.5 YEARS I HAVE JUST EXPLAINED MY DAUGHTERS ACCIDENT AS JUST AN AUTOMOBILE ACCIDENT, BUT AFTER SEEING SOME OF THE CRASH SCENE PHOTOS FROM A NEWER VEHICLE ACCIDENTS THEY SEEM TOO FAMILIAR TO WHAT MY DAUGHTERS ACCIDENT LOOKED LIKE. THE AIRBAGS WERE NEVER DEPLOYED, THE ABS BRAKES DID NOT WORK, THE SKID MARKS SHOWED NO SIGN OF BRAKING ONLY SLIDING. IF YOU INVESTIGATE FATALITY ACCIDENTS WITH EARLIER MODEL GM CARS THE DEATH TOLL WILL MOST LIKELY BE GREATER THAN THE 13 THAT GM IS CURRENTLY ADMITTING TO. PLEASE INVESTIGATE OLDER MODEL CARS SO THAT PEOPLE WHO HAVE LOST LOVED ONES CAN HAVE REAL CLOSURE AND NOT JUST SPECULATION. *TR
TL* THE CONTACT OWNS A 2000 PONTIAC GRAND AM. THE CONTACT STATED THAT THE KEY WOULD SLIP OUT OF THE IGNITION SWITCH WHILE THE VEHICLE WAS IN MOTION. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 122,000.
FIRST INCIDENT WAS IN 2005 - INTAKE MANIFOLD GASKET LEAKING OIL, CAR OVERHEATED ON MY WAY TO WORK COULD NOT DRIVE HOME. CAR TOWED TO MECHANIC - AFTER EVALUATION IT COST ME $700.00 TO FIX. THEN IN 2007 MY ABS BRAKE SYSTEM WAS NOT WORKING PROPERLY, MECHANIC TOLD ME THAT LEFT WHEEL HUB WAS DAMAGED AND SENSOR WAS NOT WORKING, SO I HAD IT CHANGED $300.00. THEN IN 2008 I HAD THE RIGHT WHEEL HUB CHANGED DUE TO SAME PROBLEM AS LEFT SIDE $300.00 MORE. IN 2009 THE POWER STEERING BELT WAS PROBLEM LEFT ME STRANDED @WALMART IN PA, HAD CAR TOWED TO MECHANIC HE CHANGED POWER STEERING BELT PLUS OTHER TIME RUNNING BELTS AT SAME TIME. COST ME $375.00. NOW IN DEC. 2013 I HAVE A PROBLEM AGAIN WITH INTAKE MANIFOLD GASKET LEAKING OIL & ANTIFREEZE MAKING CAR OVERHEAT, LEFT ME STRANDED IN ALLENTOWN, PA, HAD CAR TOWED TO MY HOUSE IN STROUDSBURG, PA COST ME $225.00. NOW I HAVE BEEN TRYING TO GET MY CAR FIXED AND HAVE BEEN TO SEVERAL MECHANICS HERE AND THEY WANT TO CHARGE ME FROM 1,200 TO 2,000 FOR THE WORK. I THINK THIS SHOULD BE A RECALL ISSUE BECAUSE THERE HAS BEEN MANY OTHER OWNERS WITH THE SAME ISSUE. I ALSO MAKE SURE THAT I SERVICE MY CAR FOR OIL CHANGES, ALL FLUIDS AND STATE INSPECTION ON TIMELY BASIS. GET NEW TIRES WHEN NEEDED I RATHER DONATE IT THEN SPEND MORE MONEY ON THE CAR. MANY MECHANICS I WENT TO SAY THAT THIS PARTICULAR MODEL HAS THESE ISSUES, THE COST OF THE PARTS IS UNDER $100 BUT THE LABOR IS THE MOST BECAUSE IT TAKES ABOUT 6 TO 7 HOURS TO DO WORK AND HALF THE ENGINE HAS TO BE REMOVE
I BOUGHT A CAR FROM BUDGET AUTO SALES AND I HAD NUMEROUS ISSUES INCLUDING BRAKES, AIR BAG, ELECTRICAL, GAS LEAKING,BRAKE LINES, STEERING PROBLEMS, MUFFLER AND EXHAUST PROBLEMS ALONG WITH BAD TIRES AND GETTING MOTOR MOUNTS REPLACED, CHANGING ALL FUSES AND BOTH DRIVER AND PASSENGER AND DRIVER SIDE MIRRORS, TIRE RODS AND AXLE SHAFT ALSO. THE CAR WAS IN THE SHOP CONSTANTLY WHILE I MADE CONSISTENT ON TIME PAYMENTS. THE CAR WAS SUPPOSED TO HAVE HAD AN AIRBAG REPLACED WHEN I PAID FOR A RENTAL CAR. MY CAR WAS IN THE SHOP FOR 4 DAYS . LATER ON I GOT INTO A BUMPER TO BUMPER ACCIDENT BECAUSE MY BRAKE LINES WERE INCAPABLE AFTER SENDING THEM INTO THE SHOP.AFTER GOING TO THE PONTIAC DEALERSHIP AND PAYING 200 DOLLARS TO HOOK MY AIRBAG UP IT WAS CODED THAT MY CAR HAD BEEN IN AN ACCIDENT ON ONE OF THE DAYS THE CAR WAS AT THE DEALERSHIP GETTING SERVICED. THE DEALERSHIP TOLD ME THAT THEY WOULD CLEAR MY DASH BOARD SO NONE OF MY LIGHTS WOULD APPEAR. WHEN I TOOK THE VEHICLE INTO NUMEROUS AUTO SHOPS MULTIPLE COMPANIES INFORMED ME THAT THEY EITHER COULDNT FIX THE CAR OR THAT IT WASN'T WORTH FIXING. THE VEHICLE IS BARELY RUNNING TODAY AND I AM STILL PUTTING MORE MONEY INTO IT. I ASKED THE DEALERSHIP NUMEROUS TIMES TO GIVE ME MY OLD CAR BACK OR GIVE ME MY MONEY BACK. EVEN AFTER I PAYED THE VEHICLE OFF EARLY THE DEALERSHIP TOLD ME THAT THEY HAVE THE RIGHT TO REFUSE SERVICE AND THAT THEY DIDNT WANT THE CAR. I BELIEVE THAT I WAS TAKEN ADVANTAGE OF AND THAT THE CAR IS UNSAFE AND THEY PUT ME IN A DEATH TRA
SEE BELOW. I AM HAVING THE SAME PROBLEM WITH SIGNALS WORKING INTERMITTENTLY. I WOULD HIT THE HAZARD SWITCH OR HIT ON THE CONSOLE FOR THEM TO WORK, BUT ONLY FOR A SHORT PERIOD. I TOOK VEHICLE FOR INSPECTION AND WAS REJECTED. I CALLED PONTIAC TO SEE ABOUT RECALL FOR THIS. MY VIN DID NOT MATCH RECALL. WAS TOLD IF I HAD IT INSPECTED AT GM DEALERSHIP THAT THE PRICE TO FIX IT MAY HAVE BEEN REDUCED. TOOK IT TO WHERE I HAD IT INSPECTED AND IT WAS FIXED FOR $80. PONTIAC DID NOT OFFER ME ANY AT COST OR REDUCED PRICE TO HAVE IT FIXED IF I TOOK IT TO GM BECAUSE I DID NOT HAVE IT INSPECTED THERE ORIGINALLY. THEY GAVE ME A REF # IN CASE THERE WAS A REIMBURSEMENT OF THE SERVICE AND REPAIR AT A LATER DATE. REPORT RECEIPT DATE: AUG 28, 2003 NHTSA CAMPAIGN NUMBER: 03V327000 COMPONENT(S): EXTERIOR LIGHTING ALL PRODUCTS ASSOCIATED WITH THIS RECALL VEHICLE MAKEMODELMODEL YEAR(S)CHEVROLETMALIBU2000-2001OLDSMOBILEALERO2000-2001PONTIACGRAND AM2000-2001DETAILS 19 ASSOCIATED DOCUMENTS MANUFACTURER: GENERAL MOTORS CORP.SUMMARY: CERTAIN PASSENGER VEHICLES HAVE HAZARD WARNING SWITCHES THAT MAY EXPERIENCE SOLDER JOINT CRACKING CAUSED BY RAPID TEMPERATURE TRANSITIONS AND THE SOLDERING PROCESS. IF SOLDER JOINT CRACKING OCCURS AND RESULTS IN AN OPEN CIRCUIT, THE TURN SIGNALS/HAZARD LAMPS BECOME INTERMITTENT OR INOPERATIVE. CONSEQUENCE: WHEN THE TURN SIGNALS ARE INOPERATIVE, THE DRIVER CANNOT USE THEM TO SIGNAL INTENT TO TURN THAT COULD RESULT IN A CRASH. REMEDY: DEALERS WILL REPLACE THE HAZARD WARNING SWITCH
INTAKE MANIFOLD ,LOWER GASKET ROTTED AWAY, MIXING OIL AND ANTIFREEZE, LIKE A BLOWN HEAD GASKET, I HEAR THERE ARE MANY COMPLAINTS ON THE SAME ENGINE. I FEEL GM SHOULD DO SOMETHING ABOUT THIS ,LIKE A RECALL. IT MADE ME FEEL VERY DISGUSTED ,I FEEL I WILL SWITCH TO A DIFFERENT MAKE OF CAR. OR AT LEAST COMPENSATE. 900.00 LATER. *TR
TL* THE CONTACT OWNS A 2000 PONTIAC GRAND AM. WHILE DRIVING APPROXIMATELY 50 MPH, THE FRONT DRIVER AND PASSENGER SIDE AIR BAGS DEPLOYED INADVERTENTLY. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE CONTACT SUSTAINED A BLOODY NOSE AND FACIAL LACERATIONS AS A RESULT. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 105,000.
THE CAR LOSES IT'S POWER STEERING RANDOMLY WHEN MAKING ANY KIND OF TURN. THE DASHBOARD LIGHTS COME ON AND ONCE THE CAR IS TURNED OFF AND BACK ON, IT RESUMES WORKING NORMALLY. *TR
TL* THE CONTACT OWNS A 2000 PONTIAC GRAND AM. THE CONTACT STATED THAT THE TURN AND HAZARD SIGNALS STOPPED WORKING SPORADICALLY. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 130,000.
CONSTANT CLICKING SOUND WHEN USING TURN SIGNAL SWITCH/OTHER TIMES THE SOUND KICKS IN AND OUT RANDOMLY WHILE DRIVING/IN PARK. *TR
TL* THE CONTACT OWNS A 2000 PONTIAC GRAND AM. THE CONTACT WAS DRIVING 20 MPH WHEN THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT TRIED TO RESTART THE ENGINE BUT TO NO AVAIL. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED AS THE FAILURE OCCURRED. THE VEHICLE WAS TOWED TO A MECHANIC BUT WAS NEITHER DIAGNOSED NOR REPAIRED. NEITHER THE DEALER NOR THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS 101,000.
TL* THE CONTACT OWNS A 2000 PONTIAC GRAND AM. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, HE TURNED ON THE TURN SIGNAL AND THE SIGNAL BEGAN TO ILLUMINATE. THE TURN SIGNAL CONTINUED TO ILLUMINATE UPON COMPLETING THE TURN. THE DEALER WAS NOT NOTIFIED. THE MANUFACTURER STATED THAT THERE WAS A RECALL FOR THIS COMPONENT, BUT THE RECALL EXPIRED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 145,000. ..UPDATED 07/13/12 *BF THE CONSUMER STATED THE TURN SIGNAL FLASHER UNIT CONTINUED TO EMIT AN AUDIBLE SOUND AFTER THE TURN WAS COMPLETED. THE CONSUMER STATED HE TEMPORARILY PULLED THE EMERGENCY FLASHER FUSE, TO STOP THE SOUND. UPDATED 07/18/12
HI I'VE BEEN HAVING SOME STARTING ISSUES WITH MY 2000 GRAND AM GT. SOMETIMES I WANT TO START IT AND IT JUST DOESN'T EVEN CRANK. I TOOK IT TO A AUTO PARTS STORE TO SCAN IT AND TOLD ME EVERYTHING WAS "OK". TODAY I TOOK IT TO A SHOP AND SAID IT'S THE BCM THAT IS READING SOME ERROR CODE. IS THERE SOME WAY YOU GUYS COULD HELP ME OUT??? *JS
TL* THE CONTACT OWNS A 2000 PONTIAC GRAND AM. THE CONTACT STATED THAT THE ANTI-THEFT SYSTEM WOULD CAUSE THE VEHICLE TO STALL. THE FAILURE WAS EXPERIENCED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC WHO REPLACED THE FUEL PUMP. THE FAILURE WAS NOT CORRECTED AND THE VEHICLE CONTINUED TO STALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 115,000 AND THE CURRENT MILEAGE WAS 128,000.
WHEN GOING AROUND A ROUNDABOUT IN CITY THE STEERING MADE LOUD POPPING NOISE THEN FAILED TO STEER ALMOST CAUSING HEAD ON COLLISION. THE WELDS BROKE THAT HOLD THE STEERING RACK TO FRAME. I NOW HAVE RESEARCHED THIS AND FOUND MANY EXACT SAME COMPLAINTS. THESE VEHICLES HAVE A DESIGN FLAW AND ARE DEADLY TO BE ON THE ROAD. *TR
TL* THE CONTACT OWNS A 2000 PONTIAC GRAND AM. THE CONTACT STATED THAT THE RACK AND PINION MOUNT RUSTED AND FRACTURED. BOTH THE DEALER AND MANUFACTURER INFORMED THE CONTACT THAT THERE WERE NO RECALLS OR THE VEHICLE AND OFFERED NO FURTHER ASSISTANCE. NO REPAIRS WERE PERFORMED. THE CURRENT AND THE FAILURE MILEAGE WAS 104,000.
WHEN TURNING A CORNER THE CAR WILL DIE AND LOOSE ITS POWER STEERING. IT SOMETIMES WILL HAPPEN JUST GOING DOWN THE ROAD AS WELL. AFTER PUTTING CAR IN NEUTRAL IT WILL RESTART. *TR
TL* THE CONTACT OWNS A 2000 PONTIAC GRAND AM. THE CONTACT STATED THAT THE HAZARD LIGHTS WOULD ILLUMINATE ON AN INTERMITTENT BASIS INDEPENDENTLY. THE DEALER WAS CONTACTED AND THEY ADVISED HER THAT SHE WOULD HAVE TO BRING THE VEHICLE IN FOR INSPECTION OR REPAIRS. THE MANUFACTURER WAS CONTACTED AND THEY OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 85,000.
TL* THE CONTACT OWNS A 2000 PONTIAC GRAND AM. WHILE DRIVING VARIOUS SPEEDS THE CONTACT NOTICED THE TURN SIGNAL LIGHTS WERE NOT FUNCTIONING. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THERE WAS A RECALL UNDER NHTSA CAMPAIGN ID NUMBER: 03V327000 (EXTERIOR LIGHTING:HAZARD FLASHING WARNING LIGHTS:SWITCH) THAT MAY BE RELATED TO THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THE VIN WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 132,000.
TL* THE CONTACT OWNS A 2000 PONTIAC GRAND AM. THE CONTACT STATED THAT THE HAZARD FLASHER LIGHT AND TURN SIGNALS WERE DEFECTIVE. THE DEALER WAS CONTACTED, BUT DID NOT DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER: 03V327000 (EXTERIOR LIGHTING:HAZARD FLASHING WARNING LIGHTS:SWITCH) BUT STATE THAT THE VIN WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 110,000 AND THE CURRENT MILEAGE WAS 150,000.
TL* THE CONTACT OWNS A 2000 PONTIAC GRAND AM GT. THE CONTACT STATED THAT WHILE DRIVING 15 MPH, BOTH FRONT AIR BAGS DEPLOYED WITHOUT THE VEHICLE BEING INVOLVED IN A CRASH. THE WEATHER CONDITIONS WERE CLEAR AND THE ROAD SURFACE WAS SMOOTH. THE CONTACT SUFFERED FROM WHIPLASH AND WAS TAKEN TO THE HOSPITAL TO TREAT HIS INJURIES. AN AUTHORIZED DEALER WAS NOTIFIED AND INFORMED THE CONTACT THAT THERE WERE NO RECALLS OR WARRANTIES COVERING THE FAILURE. THE INSURANCE COMPANY AND THE MANUFACTURER WERE ALSO NOTIFIED, BUT OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 200,002 UPDATED 12/20/11 *CN UPDATED 01/03/12
TL* THE CONTACT OWNS A 2000 PONTIAC GRAND AM. THE CONTACT STATED THAT THE TURN SIGNAL LIGHTS WERE INOPERATIVE. THE DEALER WAS NOTIFIED, BUT DENIED ANY ASSISTANCE WITH THE FAILURE. THE MANUFACTURER WAS ALSO NOTIFIED AND STATED THE VEHICLE WAS NOT INCLUDED IN THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 03V327000 (EXTERIOR LIGHTING:HAZARD FLASHING WARNING LIGHTS:SWITCH). THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 90,000.
TL* THE CONTACT OWNS A 2000 PONTIAC GRAND AM. WHILE DRIVING, THE CONTACT STATED THAT THE STEERING WHEEL PULLED OUT FROM ITS FRAME. A LOCAL MECHANIC DIAGNOSED THAT THE ENGINE CRADLE/K-FRAME CROSS MEMBER WAS COVERED WITH RUST AND BROKE. THE DEALER NOR MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE FAILURE WAS IN THE PROCESS OF BEING REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS UNDER 60,000. THE VIN WAS UNAVAILABLE. UPDATED 9/13/11 *CN UPDATED 2/21/12 *CN
TL*THE CONTACT OWNS A 2000 PONTIAC GRAND AM. THE CONTACT STATED THAT THE VEHICLE WAS PARKED WHEN SHE NOTICED THE TURN SIGNALS WERE INOPERATIVE. AN AUTHORIZED DEALER INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 03V327000 (EXTERIOR LIGHTING:HAZARD FLASHING WARNING LIGHTS:SWITCH). THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 110,000 AND THE CURRENT MILEAGE WAS 113,000.
TL*THE CONTACT OWNS A 2000 PONTIAC GRAND AM. THE CONTACT STATED THE TURN SIGNALS FUNCTIONED INTERMITTENTLY. THE CONTACT FOUND NHTSA RECALL CAMPAIGN ID NUMBER: 03V327000 (EXTERIOR LIGHTING: HAZARD FLASHING WARNING LIGHTS: SWITCH), BUT WAS TOLD BY THE MANUFACTURER THAT HIS VEHICLE WAS NOT INCLUDED IN THE RECALL. THE FAILURE WAS UNKNOWN, BUT THE CURRENT MILEAGE WAS 71,000. UPDATED 07/20/11*LJ THE CONSUMER STATED THE SIGNALS HAVE WORKED INTERMITTENTLY FOR APPROXIMATELY THE PAST FIVE YEARS AND HAVE BECOME PROGRESSIVELY WORSE. WHEN THE CONSUMER CONTACTED GMC, HE WAS INFORMED HIS VIN WAS NOT INCLUDED IN THE RECALL. UPDATED 08/05/11
THIS CAR HAD THIS PROBLEM WHEN I BOUGHT IT BUT I HAD NO OTHER CHOICE, I HAD TO BUY SOMETHING. BESIDES, THEY TOLD ME THAT THEY "THOUGHT" THAT THEY MAY HAVE FIXED IT....WRONG! WHEN THEY HAD THE PROBLEM WITH THE CAR, APPARENTLY EVERYTHING WAS CHECKED & REPLACED BUT WITH NO LUCK. THE 02 SENSOR WAS REPLACED A COUPLE TIMES, TUNE UPS, FUEL FILTERS, ETC....THEY EVEN HOOKED IT UP TO A DIAGNOSTIC MACHINE AND IT DIDN'T DETECT A THING. I AM NO EXPERT BUT............1ST OF ALL; THE CAR ONLY STALLS WHEN I TAKE MY FOOT OFF THE PEDAL. I COULD BE DOING 65 DOWN THE HIGHWAY, BUT AS SOON AS I TAKE MY FOOT OFF THE GAS....DEAD! THE CAR TOTALLY CUTS OFF. NO FUNNY SOUNDS, HESITATION, SMELLS, ETC. IT JUST DIES. WHEN I 1ST START THE CAR (THE INITIAL START UP), I MAKE IT ABOUT A COUPLE BLOCKS BEFORE I HAVE TO DRIVE "TWO FOOTED" SO THE CAR WONT STALL. THERE WERE A FEW MORE PROBLEMS WITH THE CAR WHEN I FIRST BOUGHT IT THAT HAVE SINCE STOPPED OR JUST GOT WORSE. ALL ELECTRICAL ISSUES. FOR EXAMPLE: THE CAR HAS DAY TIME RUNNING LIGHTS. AT TIMES I WOULD HAVE TO ACTUALLY TURN THE LIGHTS TO THE "OFF" POSITION B/C THE HIGH BEAMS WOULD START GOING NUTS AND FLASH LIKE A POLICE CAR. BUT THAT HAS STOPPED, SO IDK WTH THAT WAS. MY BLINKERS STOP WORKING WHENEVER THEY FEEL LIKE IT, AND THEN WILL WORK AGAIN JUST LIKE THAT. I HAVE A "SERVICE ENGINE SOON" LIGHT AND A "CHECK ENGINE" LIGHT; BOTH LIGHT UP ON OCCASION. SO DOES MY TRACTION CONTROL, ETC...... BUT NOTHING IS WRONG?!?!?! I BEG TO DIFFER. HOWEVER...........IF THERE
THE COMPONENTS OF THE BRAKES WERE TORE UP AGAIN FOR A SECOND TIME IN 6 YEARS. THE MECHANIC SAID IT WAS THE SAME PROBLEM AND IT TORE UP EVERYTHING. THE ROTORS CALIPER AND BRAKE PADS. *TR
TL* THE CONTACT OWNS A 2000 PONTIAC GRAND AM. THE CONTACT ENTERED AND STARTED THE VEHICLE WHEN THE ANTI-THEFT SYSTEM ACTIVATED. THE WARNING LIGHTS BEGAN TO FLASH ON THE INSTRUMENT PANEL. THE CONTACT STATED HE HAD TO WAIT APPROXIMATELY TEN TO FIFTEEN MINUTES WITH THE KEY IN THE IGNITION BEFORE BEING ABLE TO START THE VEHICLE. ALSO, WHEN DRIVING AT VARIOUS SPEEDS, THE ANTI THEFT WARNING LIGHTS WOULD ILLUMINATE ON THE INSTRUMENT PANEL CAUSING THE VEHICLE TO STALL. THE FAILURE RECURRED INTERMITTENTLY AND THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS ADVISED THAT THE FUEL PUMP WOULD NEED TO BE REPLACED. THE FUEL PUMP WAS REPLACED BUT THE FAILURE CONTINUED AFTER THE REPAIRS. THE VEHICLE WAS NOT FURTHER REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 120,000. UPDATED 07/08/11*LJ THE CONSUMER STATED WHEN THE ANTI-THEFT ACTIVATED, IT PREVENTS HIM FROM STARTING THE VEHICLE ABOUT FOUR OUT OF TEN STARTS AND ONCE OR TWICE A MONTH THE VEHICLE WILL STALL WHILE DRIVING. UPDATED 07/18/11
PASSLOCK/SECURITY LIGHT MALFUNCTION. WHEN STARTING THE CAR, THE SECURITY LIGHT WILL FLASH AND NOT ALLOW THE CAR TO COMPLETELY START. ENGINE WILL CRANK BUT NOT TURN OVER. LEAVE THE KEY IN THE ON POSITION FOR 10 MINUTES AND THE SYSTEM WILL RESET AND THE CAR WILL START. A COUPLE DAYS LATER THE SAME PROBLEMS WILL HAPPEN. SOMETIMES DURING DRIVING, RED SECURITY LIGHT WILL COME ON, BUT WILL NOT AFFECT ANYTHING TO IMPAIR DRIVING. WAS TOLD IGNITION NEEDS TO BE REPLACED, BUT PROBLEM STILL HAPPENS AFTER IT HAS BEEN FIXED. *TR
TL* THE CONTACT OWNS A 2000 PONTIAC GRAND AM. THE CONTACT STATED THAT THE TURN SIGNALS WOULD INTERMITTENTLY FAIL WHEN ACTIVATED. THE CONTACT INQUIRED WITH BOTH THE DEALER AND MANUFACTURER IN REGARDS TO NHTSA CAMPAIGN ID NUMBER: 03V327000 (EXTERIOR LIGHTING: HAZARD FLASHING WARNING LIGHTS: SWITCH) YET THE CONTACT WAS ADVISED THAT HIS VIN WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE CURRENT MILEAGE WAS 114,000 AND THE FAILURE MILEAGE WAS 80,000.
MY 2000 PONTIAC GRAND AM GT WITH ONLY 65000 MILES HAS RECENTLY DEVELOPED THE SECURITY LIGHT ON THE IP, AND HAS NOT STARTED ONCE (ONLY OWNER). I TAKE CARE OF MY VEHICLES AND HAVE NOT HAD AN ISSUE UNTIL NOW. THE LIGHT TURNS ON FREQUENTLY, AND IS UPSETTING TO NOT KNOW IF IT WILL START AND YOU'LL BE STRANDED FOR A WHILE. I JUST BOUGHT A NEW G-8 LAST SUMMER. I ALSO OWN A TAHOE. PLEASE DO THE RIGHT THING AND HAVE A TSB SOFTWARE FIX FOR THE NUMEROUS PEOPLE THAT CONTINUE TO SUPPORT GM PRODUCTS. IT'S THE RIGHT THING TO DO. *TR
THE SECURITY FEATURE WILL NOT ALLOW ME TO PROPERLY START MY CAR. THE SECURITY LIGHT IN THE CAR THE UPPER LEFT CORNER OF THE DASH BOARD DISPLAY FLASHES . I THEN HAVE TO WAIT 10 MIN OR REMOVE POWER I.E. DISCONNECT ONE TERMINAL OF THE BATTERY RECONNECT IT THEN HOPE THE CAR WILL START. *TR
TL* THE CONTACT OWNS A 2000 PONTIAC GRAND AM. THE CONTACT STATED THAT THE HEADLIGHTS WOULD NOT ILLUMINATE BRIGHT ENOUGH FOR HER TO SEE THE ROADWAY AND HINDERED HER VISION WHEN DRIVING AT NIGHT. THE CONTACT CHANGED THE BULBS BUT THE HEADLIGHTS STILL DID NOT PROVIDE ADEQUATE ILLUMINATION. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS INFORMED THAT THE ENTIRE HEADLIGHT UNIT WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WOULD NOT PROVIDE ANY ASSISTANCE. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000 AND THE CURRENT MILEAGE WAS APPROXIMATELY 140,000.
TL* THE CONTACT OWNS A 2000 PONTIAC GRAND AM GT. THE CONTACT STATED THE TURN SIGNALS AND HAZARD LIGHTS WOULD ONLY OPERATE ON AN INTERMITTENT BASIS. THE CONTACT LOCATED A RECALL FOR THE FAILURE (NHTSA CAMPAIGN ID NUMBER: 03V327000- EXTERIOR LIGHTING: HAZARD FLASHING WARNING LIGHTS: SWITCH) BUT WAS INFORMED BY THE MANUFACTURER THAT HER VIN WAS NOT INCLUDED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 135,000 AND THE CURRENT MILEAGE WAS APPROXIMATELY 141,000.
TL*THE CONTACT OWNS A 2000 PONTIAC GRAND AM. THE CONTACT STATED THE VEHICLE WOULD NOT START BECAUSE OF THE PASS LOCK SYSTEM. THE CONTACT HAD TO WAIT 30 MINUTES BEFORE THE VEHICLE WOULD START. THE CONTACT TOOK THE VEHICLE TO A LOCAL MECHANIC BUT THE MECHANIC COULD NOT FIND THE ISSUE BECAUSE THE PROBLEM IS INTERMITTENT. THE CONTACT STATED THAT THE DEALER WANTED TO LOOK AT THE VEHICLE BUT HE COULD NOT DO ANYTHING UNLESS THEY WERE ABLE TO DUPLICATE THE FAILURE. THE MECHANIC STATED THAT IN ORDER TO REMEDY THE PROBLEM THE TUMBLERS IN THE IGNITION AND THE BODY CONTROL MODULE NEEDED TO BE REPLACED. THE CONTACT STATED THAT THE REPAIR DOES NOT REMEDY THE FAILURE. THE CONTACT WAS CONCERNED THAT HE COULD POTENTIALLY BECOME STRANDED WHENEVER THE FAILURE OCCURRED. THE FAILURE MILEAGE WAS 97,000.
TL*THE CONTACT OWNS A 2000 PONTIAC GRAND AM. THE CONTACT NOTICED THE TURNING SIGNAL AND THE HAZARD LIGHT WOULD FAIL INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE CONTACT INQUIRED ABOUT NHTSA RECALL CAMPAIGN ID NUMBER: 03V327000 (EXTERIOR LIGHTING: HAZARD FLASHING WARNING LIGHTS: SWITCH). THE DEALER ADVISED THAT THE CONTACTS VIN WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS NOT YET REPAIRED. THE VEHICLE FAILURE MILEAGE WAS 70,000 AND THE CURRENT MILEAGE WAS 88,000.
TL*THE CONTACT OWNS A 2000 PONTIAC GRAND AM. WHILE DRIVING APPROXIMATELY 35 MPH THE SECURITY LIGHT ON THE INSTRUMENT PANEL ILLUMINATED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO STATED THAT THE ENTIRE SECURITY SYSTEM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE CONTINUED TO OCCUR. IN ADDITION, THE VEHICLE WOULD NOT START WITHOUT TURNING THE IGNITION INTO THE ON POSITION AND ALLOWING IT TO REMAIN IN THE ON POSITION FOR APPROXIMATELY 10 MINUTES. THE FAILURE MILEAGE WAS UNKNOWN AND THE CURRENT MILEAGE WAS 118,000.
TL*THE CONTACT OWNS A 2000 PONTIAC GRAND-AM SE. THE DASHBOARD PANEL FAILED AND BROKE INTO PIECES. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHO STATED THAT THE FAILURE WAS A MANUFACTURERS DEFECT. THE DASHBOARD PANEL WILL NEED TO BE REPLACED. THE MANUFACTURER WAS CONTACTED AND STATED THAT THEY WILL NOT OFFER ANY ASSISTANCE DUE TO THE AGE OF THE VEHICLE AND MILEAGE. THE CONTACT STATED WOULD LIKE FOR THE MANUFACTURER TO REPAIR THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 70,000 AND THE CURRENT MILEAGE WAS 119,000.
I AM HAVING THE SAME PROBLEM AS REPORTED TO THE NHTSA DEFECT INVESTIGATION # EA02037 AND NHTSA RECALL # 03V327. IT JUST STARTED THIS YEAR AND I CALLED THE DEALER I BOUGHT THE CAR (NEW) FROM AND I WAS TOLD IT IS NOT PART OF THE RECALL BECAUSE THE VIN # IS NOT INCLUDED IN THE REPORT. *TR
I WOULD LIKE TO REPORT YET ANOTHER CUSTOMER THAT HAS A PONTIAC GRAND AM WITH THE PASS KEY SECURITY SYSTEM DEFECT. IT OCCURS AT RANDOM INTERVALS. THERE IS NO RHYME OR REASON FOR IT. I AM ON A SEARCH AND RESCUE TEAM. MY ABILITY TO HAVE A RELIABLE VEHICLE IS ESSENTIAL TO ME PERFORMING MY DUTIES SAFELY AND RELIABLY. THIS IS UNACCEPTABLE TO HAVE THOUSANDS OF COMPLAINTS FOR THE SAME REASON AND YET THE MANUFACTURERS DO NOTHING TO RESOLVE IT. I CANNOT AFFORD TO REPLACE MY VEHICLE YET, BUT REST ASSURED, MY NEXT VEHICLE WILL NOT SUPPORT A COMPANY THAT PERMITS THIS TO CONTINUE. I AM ALSO BEING VERY VOCAL ABOUT THIS ISSUE AND NOTIFYING EVERYONE I KNOW VIA WORD OF MOUTH AND SOCIAL NETWORKING. *TR
TL* THE CONTACT OWNS A 2000 PONTIAC GRAND AM. HE STATED WHILE DRIVING AT SPEEDS OF 20 MPH, THE VEHICLE OVER HEATED. THE DEALER ADVISED HE WAS UNABLE TO LOCATE THE FAILURE AND THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE AND CURRENT MILEAGES WERE 120,000.
THE INTAKE MANIFOLD GASKET HAS GONE BAD AND MY CAR HAS NEVER GOTTEN HOT OR OVER HEATED FOR ANYTHING LIKE THIS TO OCCUR. I BELIEVE IT IS DEFECTIVE GASKETS IN THE 2000 PONTIAC GRAND AM. *TR
TL*THE CONTACT OWNS A 2000 PONTIAC GRAND AM. THE CONTACT STATED THE MOTOR MOUNT HAD FRACTURED AND FELL INTO THE ENGINE. THE VEHICLE WAS TOWED TO THE DEALER WHERE THE MOTOR MOUNT WAS REPLACED. IN ADDITION, THE VEHICLE ALSO HAD FAILURES WITH THE RACK AND PINION AND WHEN TAKEN TO THE DEALER, IT WAS FOUND THAT THE SCREWS WERE LOOSE AND NEEDED TO BE TIGHTENED TO CORRECT THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 75,932 AND THE CURRENT MILEAGE WAS 150,000. UPDATED 11/03/10. *LJ UPDATED 11/29/10 *CN THE CONSUMER STATED THE MOTOR MOUNT FAILED WHICH LED INTAKE GASKET NEEDING TO BE REPLACED. THE WINDOWS WOULD STICK ON OCCASIONS AND A TIMES WOULD FALL DOWN INSIDE THE DOOR. THE OIL FROM THE ENGINE BECAME MIXED WITH THE ANTI-FREEZE. UPDATED 11/30/10
INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) I WAS IN A CAR ACCIDENT ON MAR. 8, 2010, I WAS WEARING MY SEAT BELT WHEN THE ACCIDENT OCCURRED BUT THE AIRBAG DID NOT DEPLOY. MY HUSBAND WAS TOLD BY THE TOW TRUCK DRIVER (NEXTOW) THAT THE COMPUTER WILL OVERRIDE DEPLOYING AIRBAG. MY HUSBAND SAID HE HAS NEVER HEARD OF THIS AND WANTED TO REPORT THE INCIDENT. THE CAR WAS A RED, 2000 PONTIAC GRAND AM GT, VIN: [XXX]. THE INSURANCE HAS TOTAL THE VEHICLE. *TR
SECURITY LIGHT COMES ON AND CAR WON'T START. FROM WHAT I HAVE INVESTIGATED IT SOUNDS LIKE THE PASSLOCK MODULE IS HAVING ISSUES. THIS HAS HAPPENED NUMEROUS TIMES OVER THE PAST 2 YEARS AND THE MECHANICS TROUBLE SHOOT BY CHANGING OUT PART THAT HAVE COST ME OVER A $1000 BUT STILL THE PROBLEM PERSISTS. GM DOESN'T RECOGNIZE THE PASSLOCK SYSTEM AS A PROBLEM BUT THERE IS ONE AND THERE IS NO GOOD WAY TO DIAGNOSE IT. JUST BECAUSE NO ONE IS INJURED IT IS NOT RIGHT THAT WE HAVE TO EXPERIENCE THIS TYPE OF PROBLEM. FROM WHAT I HAVE READ IT IS NOT ONLY MY 2000 GRAND AM BUT A LOT OF OTHER PONTIACS HAVE EXPERIENCED THE SAME PROBLEM.. *TR
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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 2000 Pontiac Grand AM → · Every Grand AM year → · How the figures are calculated →