2021 Polestar Polestar 2 complaints

I entered the vehicle and placed it into Reverse and the infotainment screen displayed "Camera is temporarily unavailable". The vehicle software is version 3.6.4, the latest version stated to resolve the rear camera issues.

Rear camera does not appear when car put into reverse.

Following the most recent software update, the rear camera continues to fail to activate nearly 50% of the time. Additionally, the safety systems fail regularly when the infotainment system requires a hard reset, thus all safety alerts, front, rear, side do not activate as expected. The reset requires the car to be parked, driver exit, lock, and step far away from the car for up to 10 minutes.

My car has just completed an "over the air" update to address a previous recall regarding the rear camera not working. The problem continues to persist. On more than one occasion the screen will display "camera not available". This recall has not fixed the issue and request that it be looked into.

NHTSA Recall notice 25V280. Polestar is trying to charge $800 to tow the vehicle to get this recall because their OTA update never came to the car. I contacted support and they never mentioned this until I tried to set up the tow to get it taken to the service center. Now customer support is not responding to messages and failed to call me back twice. So my car is officially stuck in violation of your recall and Polestar is not fixing the issue in a timely manner.

Following the latest Over The Air software update to version 3.6.4, "Backup Camera Unavailable" error has become much worse, and almost constant. It will flash on and off, sometimes reverting to the 360 degree view, and sometimes not. It often starts to work and then cuts out again after I start reversing out of my garage. With over two dozen children living in our neighborhood, including our own, there are frequently kids, bikes and toys in our driveway, so this feels like a very dangerous condition.

Reverse camera does not come on sometimes. When it does come on it can take anywhere from 5- 30 seconds to finally come on. When lane keep assist is activated the car will randomly yank the steering wheel to the right and pull me out of my lane, even with my hands on the wheel. It’s incredibly dangerous.

The latest recall update to fix the backup camera prove to not work. I still have the same issues as before. You put it in reverse and the camera glitches out… I would say 90 percent of the time.

My vehicle was recently subject to a recall to fix a long-standing issue, where the rear camera fails to display on the centre console screen when the vehicle is placed in reverse. Once the vehicle is placed in reverse, the screen flashes and then displays the message "Camera is temporarily unavailable". I reported this to Polestar when it first occurred, and they advised I update the software. This didn't fix the problem I've since received a recall notice and again updated the software (to version 3.6.4). The problem still persists (daily). The software fixes aren't solving this issue and the recall should be investigated and re-issued with an actual fix.

Back up camera frequently doesn't work correctly. I have to wait up to 30 seconds before it works. Or I have to put it in park and back to reverse to get the camera to work.

When I get into my car and reverse, 3 times out of 10, the back up camera says unavailable. Very dangerous as the back window doesn't offer the greatest visibility

I have applied Software update 3.6.4, relevant to Recall 25V-280 and I am still seeing "Camera Not Available" warnings during backup. Recall fix did not correct the original issue.

My vehicle was just serviced at the beginning of July, 2025. The software update was applied at the Polestar dealership in [XXX] . The software was updated to version 3.6.4. Immediately as soon as I was leaving the lot, putting the vehicle in reverse I got a message on the infotainment display "Camera is temporarily unavailable”. I went back into the dealership and had them check over the vehicle. They reran the update and got the same results as I did. I was told there was nothing they could do. This problem has been there since 2021 and has not been resolved yet INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Their has been multiple recalls from the Manufacturer about the Rear View Camera being disabled during reverse and this is consistent even after all the software updates, i am currently on SW 3.6.4 and the issue persists. The issue seems to be a Hardware issue with limited RAM and Processing capability instead of the way the company is stating for it to be a Software problem. Please Investigate it and ask the Manufacturer to update the Hardware.

The vehicle’s rear view camera continues to be unstable, even after the recent NHTSA-mandated software recall was installed. This recall DID NOT fix the issue. Ultimately, the vehicle’s computer hardware is underpowered and cannot run the latest software versions sufficiently, and that is the root of the flickering and crashing that occurs. Besides the rear view camera cutting out and saying “temporarily unavailable” the car’s automatic emergency braking system often mistakenly slams on the brakes, and because it’s controlled through the rear camera interface, you cannot safely disable it when these erroneous braking events occur as the screen becomes unresponsive or slow to respond.

Hi! I recently installed the software update associated with NHTSA campaign 25V409000 and have noticed that the rear backup camera still frequently fails to work. Please add this to the recall query associated with this campaign. Thanks, - [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

My rear backup camera does not work almost 60% of the time even though Polestar released a update quoting to fix this issue it has not been resolved whatsoever

Reir view backup camera periodically is blank and says "camera not available" even after now software update.

Frequently the rear camera system will not engage, displaying a "Rear camera temporarily unavailable". Polestar claims this was already addressed in a software update, but I am still experiencing the problem after the receiving the update. Due to the poor rear window visibility this presents a very dangerous situation when trying to back out of a parking spot and losing the camera visibility.

When I put the vehicle in reverse, the backup camera does not display. I instead get a warning message that says "Camera temporarily unavailable"

Rear backup camera being unavailable or flickering was not fixed by latest software update, recall patch. It still flickers occasionally and if it flickers too much then it will say it is unavailable.

I received the recall notice about the reverse camera malfunctioning, something my car was definitely having an issue with. A little while later I did receive the OTA update to software version 3.6.4, however, my car still receives the "camera is temporarily unavailable" when putting it in to reverse a good amount of the time. Other times it flickers quite a bit. Other times it is OK. I can't identify any patterns or reasons why it fails sometimes.

I have updated to the latest firmware intended to fix the rear camera not available error and the issue is still occurring

Recently had recall fix 25V-280 completed. the software was updated and now shows version p3.6.4 however this did not resolve the issue with the backup camera. Since having the fix applied last week I have had the back camera display fail multiple times. I continue to randomly receive the message "camera is temporarily unavailable". It appears polestar’s software fix did not properly address this issue.

When putting the car in reverse, the backup camera will often flash on the screen before turning off and the message "backup camera is unavailable" will appear on the screen. This usually happens when the car has just ben turned on. I do have the latest software update installed that was supposed to solve this issue. The issue has actually gotten worse and happens more often since the update was installed.

When using the key fob to unlock the car, I have to push the unlock button 30-40 times before the car unlocks. When locking the car after using it, it usually locks the first time pushing the button on the key fob, but definitely locks after 3-4 presses. This is an issue because I am often parked on the side of the road, and when I'm pressing the button many times, I'm often standing at the door waiting for it to unlock while traffic drives past me because I can't get in the car. I will also pull the door handle, because the car has proximity sensors to unlock, but that also doesn't work right when I walk up to the car. So I usually stand at the driver's door pressing the key fob and pulling on the door handle until it unlocks. The only other issue with the car is the backup camera becoming unavailable when first turning on the car. I'm not sure if these are in any way related.

Reverse camera does not activate consistently. After installing 3.6.4, this issue is not resolved and the "camera temporarily unavailable" message is still being displayed.

Recently had recall fix 25V-280 completed. the software was updated and now shows version p3.6.4 however this did not resolve the issue with the backup camera. Since having the fix applied last week I have had the back camera display fail multiple times. I continue to randomly receive the message "camera is temporarily unavailable". It appears polestars software fix did not properly address this issue.

The backup camera still does not work consistently even after software updates. Half or more times I reverse at home, the backup camera is unavailable or defaults to the 360 camera.

Rear back up camera works periodically. Polestar sent a software fix but did not fix the problem.

“Camera temporarily available” is still a very frequent message when backing up despite update to software version P3.6.4, which is claimed to have fixed the issue, the basis of recall number RP1057 (NHTSA recall 25V280000).

Upon entering the vehicle and starting a drive, inexplicably, no audio sounds were playing inside the vehicle. This includes the infotainment system but also the turn/hazard signal clicking, and likely any additional audible alerts that are necessary to drive safely in all conditions. Volume control did not make any difference. Restarting the infotainment system by holding the home button on the screen bezel for 30 seconds, while still driving the vehicle, and waiting longer for the software to reboot, eventually fixed it. There are additional reports of this online.

Updated software, now I get camera not available issues constantly when reversing

Even after a recent recall update. I get an error that my rear camera is unavailable very often.

Despite the update put out by Polestar, the camera still shows as unavailable when reversing about 50% of the time. Additionally, when it does work, it frequently freezes or doesn't show a live feed.

Reverse camera becomes unavailable even after the recall fix with software version 3.6.4

Rear camera is not working after 3.6.4 update specifically designed to address the camera issues. Polestar needs to take responsibility for the rear camera and sensors failing intermittently, this is a serious issue.

Polestars have had 2 recalls for rear view cameras not engaging upon being placed in reverse. My car has been through 2 of these recalls with the most recent being 1-2 weeks ago. The issue still remains and persists, in fact it only got worse after the last recall. I cannot trust my camera as it constantly crashes, freezes or just outright does not work. It is clear that polestar is incapable of fixing this issue via OTA or software updates as they have failed to do so twice now. I kindly ask that NHTSA looks into this issue and calls upon polestar to upgrade the infotainment systems in our cars, it is clear that they are incapable of handling the rearview camera as they are now. Here is a video showcasing the issue, the car is in reverse on the latest update post the second recall. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The rear view cameras on this car rarely function properly due to the infotainment system being underpowered. They issued a recall for this with a software update, the software update didnt work (obviously, lol. You can't solve a hardware problem with software). Anyway my car is still dangerous in reverse because the camera doesnt work.

Rear view camera does not always activate when car is placed in reverse. Intermittently will show "camera temporarily not available" on the dashboard screen. This is a pre-existing recall problem (NHTSA RECALL 25V-280 dated June 20, 2025) that was supposed to be fixed in an over the air software update version 3.6.3 from Polestar. The current software version is 3.6.4, and the problem with the reverse camera failing remains unchanged despite the most recent software updates.

Manufacturer successfully upgraded software on vehicle to version 3.6.4 to address recall number 25V-280, but the root cause of the recall remains unresolved. Vehicle continues to intermittently error on the main infotainment display with message "Camera is temporarily unavailable" when vehicle is shifted to reverse and will not display the reverse camera. While in this state, the reverse camera cannot be viewed while the vehicle is reversing.

1. Poorly designed suspension system. Rough ride, clunking suspension, wooden plank ride, excessive interior noise due to unknown or undiagnosed issues. 2. Rear camera failure during backing up. This has been submitted as a recall to NHTSA as an update 3.6.4 by Polestar but it has not resolved the backup camera failure. The hardware in 2021-2025 vehicles is underpowered and incapable of processing information quickly enough to support rear camera activation on demand. Recommend Polestar UPGRADE the head units on all cars in the US to provide safe backup camera availability.

Back up camera system is failing , this is after updating to software 3.6.4.

I recently received an OTA update for my 2021 Polestar 2. The update was supposed to fix a known rear view camera issue which presents as an error message on the infotainment screen, instead of the rear camera view. I am still experiencing the error message when putting the car into reverse.

After being updated to the latest 3.6.4 software, I still get frequent "camera unavailable" error messages. This continues to present a major safety issue.

Backup camera not available message when reversing. I have the latest version of software this has not been fixed after undergoing recall 25V-280 still same issue. Car does not show backup view while reversing.

Despite multiple software updates to address rear view camera display issues, I still run into the same “rear camera unavailable” message when the car takes too long to bring up the rear camera feed when shifting the vehicle into reverse. The whole software bogs down and gets laggy, and the camera flickers a few times before a black screen taking over and the message popping up. This completely takes away rear visibility to see obstacles or traffic behind me when reversing. Which is why rear view cameras have been mandated for safety. Polestar has issued several software updates and recalls to fix this issue but it still persists. The issue isn’t the software it’s the processing power of the head unit to open the camera and run the necessary software.

Even after the most recent software updates, the rear camera does not engage when putting the vehicle into reverse which creates a safety hazard when backing up.

The backup camera remains unstable, unreliable, and out of spec per FVMSS111. Issues are frequent, varied, and include: Severely delayed activation upon switching to R, "Camera unavailable", unexpectedly switching from reverse to 360 view, frozen frame, complete IHU reboot (entirely black screen.) My vehicle was updated for both previous recalls (2024 and now 2025) and the issues remain. In fact, they are now more frequent and problematic with software 3.6.4 which was supposed to fix this.

Rear camera shows "Camera is temporarily unavailable" constantly when backing up. This happens often when starting the car.