THE 2016 RANGER WAS IN FOR THE "BREAK-IN" OIL CHANGE AT 14 HOURS/50MILES AND THE DEALER SONJU MOTORS, TWO HARBORS, MN NOTICED THAT THERE WAS ANTIFREEZE IN THE OIL. UPON FURTHER INVESTIGATION IT WAS RECOMMENDED AND APPROVED BY POLARIS THAT THE DEALER REPAIR THE ENGINE UNDER WARRANTY BECAUSE OF THE ADMITTED MANUFACTURING DEFECT. THE REPAIR REQUIRED, NEW PISTON, CYLINDER, HEAD, GASKET BOLTS AND COOLANT. I REQUESTED, BECAUSE OF THE LOW HOURS, THAT THE DEALER AND POLARIS EITHER REPLACE THE ENGINE WITH A NEW ONE OR REPLACE THE ENTIRE UNIT. THIS WAS REJECTED OUT OF HAND BY POLARIS CONSUMER RESOLUTIONS DEPARTMENT; HOWEVER THE CONTACT JEREME DID OFFER AN EXTENDED WARRANTY TO "HELP ME TO HAVE CONFIDENCE IN THE DAMAGED RANGER". EVEN THOUGH THE WARRANTY STATES REPAIR THE FACT THAT POLARIS PRODUCED SUCH A DAMAGED ENGINE IN THE FIRST PLACE AND IT FAILED IN 14 HOURS IS SIMPLY NOT REASONABLE. POLARIS' REPUTATION AS A GOOD MINNESOTA MANUFACTURER WAS ONE OF THE REASONS THAT I PURCHASED THE RANGER IN THE FIRST PLACE; HOWEVER I DO NOT BELIEVE THE COMPANY SHOULD ASK A CONSUMER TO ACCEPT A DEFECTIVE PRODUCT WITH SO FEW HOURS AND MILES. I DID ALSO CONTACT THE DEALER SONJU MOTORS TWO HARBORS. VERONE DILLON THE POLARIS MANAGER AND KEITH MCKENZIE THE SONJU GENERAL MANAGER WERE OF NO HELP OR SUPPORT THROUGH THIS PROCESS - THEY SIMPLY DEFERRED TO POLARIS' CUSTOMER SERVICE DEPARTMENT. TO SUM UP I BELIEVE POLARIS NEEDS TO STAND UP, TAKE RESPONSIBILITY FOR MANUFACTURING A DEFECTIVE ENGINE AND REPLACE EITHE
2016 Polaris Ranger XP 570
Routine
Owners filed 1 complaints about this vehicle with federal regulators, most often about the engine. No safety recall has been issued.
What fails
| Component | Reports | Crashes | Fires | Injuries | |
|---|---|---|---|---|---|
| Engine | 1 | 0 | 0 | 0 |
What owners reported
Newest filingsEngine
Filed Mar 30, 201750 milesMN
1 of 1 complaints, reproduced as filed.
Reading this record
No unusual pattern of severe incidents in the complaint record.
Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.
Most recent recall on file: none. Source: NHTSA Office of Defects Investigation.