C96V099000, CAMPAIGN BULLETIN WAS FOR ABS BRAKING SYSTEM, CONSUMER WAS CONCERNED BECAUSE REPAIRS WERE DONE, AND HE HAD NO BRAKES, DEALERSHIP CHARGED CONSUMER $217.21 FOR REPAIR OF A PUMP.*AK CONSUMER STATED THAT THERE WAS NO PROBLEM WITH BRAKES, DEALER REPLACED FAULTY ACCUMULATOR. *YD
1993 Plymouth Voyager complaints
Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 1993 record →
AIRBAG LIGHT CAME ON, AND HORN/CRUISE CONTROL STOPPED WORKING. DEALER DETERMINED CLOCK SPRING ASSEMBLY NEEDED TO BE REPLACED. *AK
CLOCK SPING IS A WIRE HARNESS LOCATED IN THE STEERING COLUMN THAT CONTROLS THE DRIVER SIDE AIR BAG, HORN & CRUISE CONTOL . WHEN DAMAGED FROM NO FAULT ON PART OF THE DRIVER THE HORN WILL NOT WORK THE AIR BAG WILL NOT DEPLOY WHEN NEEDED OR MIGHT DEPLOY WITHOUT ANY IMPACT . I FEEL THAT THIS IS A SAFTY DEFECT THAT SHOULD BE REPAIRED BY THE MANUFACTURER AT NO COST TO THE CONSUMER.*AK
LIFTGATE SUPPORT BOLT BROKE, ALLOWING THE REAR GATE TO FALL ON DRIVERS HEAD, WEAK SUPPORT BOLTS, REPLACE THREE TIMES, THE RECALL PART ARE WORSE THAN THE ORIGINAL PART.
WHILE TRAVELING 65MPH HOOD FLEW UP AND OBSTRUCTED DRIVER'S VIEW. HOOD/WINDSHIELD WAERE DAMAGED. PARKED VEHICLE IN GARAGE.*AK
HEADLIGHT PLASTIC IS FOGGED REDUCING HEADLIGHT DISTANCE AND CLARITY. *AK
DRIVER SEAT FAILING, PASSENGER FRONT SEAT FAILED NOT USABLE FOR SEAT BELT RETRAINTS, WILL NOT MAINTAIN UPRIGHT POSITION FOR SEAT RETRAINTS TO FASTEN PROPERLY, CANNOT USE PASSENGER RIGHT FRONT SEAT SIDE, WILL NOT BE ABLE TO USE DRIVER SEAT SIDE VERY SOON! *AK
VEHICLE STALLS INTERMITENTLY. VERY DANGEROUS AS IT SOMETIMES STALLS WHILE MAKING LEFT TURNS INTO TRAFFIC.SERVICED ONCE BY DEALER - WAS OK FOR 6 MONTHS. *AK
CONSUMER TOOK VEHICLE TO DEALER FOR RECALL REPAIR OF THE DRIVE ASSEMBLY, WHEN THE CONSUMER RETURNED TO PICK UP THE VEHICLE, THEY NOTICED THE FRONT WINDOW WHERE THE WORK WAS PERFORMED WAS CRACKED, THE DEALER ACKNOWLEDGED THE CRACKED WINDOW, AND ALSO THAT IT WAS NOT CRACKED WHEN THE VEHICLE WAS BROUGHT IN, THEY ARE NOT WILLING TO TAKE ANY RESPONSIBILITY.*JB
WHILE PARKED VEHICLE STARTED TO SMOKE AND THEN CAUGHT ON FIRE. *AK
WHILE DRIVING OUT OF DRIVEWAY STEPPED ON BRAKE PEDAL TO STOP, BUT VEHICLE DID NOT STOP AND CRASHED INTO ANOTHER VEHICLE .THEN, TOOK VEHICLE TO DEALER, AND DEALER COULD NOT FIND WHAT WAS WRONG. CONSUMER HAD EXPERIENCED TWO OTHER REPAIRS ON BRAKES, SECOND TIME ABS PUMP HAD TO REPLACED . CURRENTLY, DEALER'S TECHINICIAN SAID IT WAS PUMP ACCUMULATOR.*AK
WAS TRAVELING 60 MPH IN HEAVY TRAFFIC AND HEARD A LOUD NOISE. PULLED OVER, NOTICED REAR TIRE'S TREAD HAD PEELED OFF WITH SOME FORCE , AND HAD WRAPPED AROUND WHEEL BASE AND AXLE. HAD PUT A DENT IN VEHICLE. P205/70R15, DOT W2M0SVA256 ON A 1993, PLYMOUTH, VOYAGER. *AK FIRESTONE FR680 TIRE WAS NOT INCLUDED IN ANY OF THE RECALLS. *SLC
I HAD THE ABS REPAIRED ON A RECALL. SINCE THE RECALL I HAVE HAD PROBLEMS WITH THE SYSTEM. THE LITE CONTINUOSLY GOES ON AND THE BRAKES WOULD GO FROM ABS TO MANUAL SEVERAL TIMES ON ICE AND RAIN. SINCE THE WEATHER WARMED THE BRAKES SEEM TO WORK BETTER AND THE ABS LITE QUIT COMING ON BUT BRAKE FLUID RUNS OUT THE FILL RESAVOIR WHEN THE VEHICLE IS PARKED. IS THERE A CONNECTION WITH THE HYDRAULICS AND THE PARTS THAT WERE REPLACE WITH THE RECALL?*AK
THE DEALER HAS NO PARTS AVAILABLE TO REPAIR RECALL 00V-305 FOR THE STEERING WHEEL. NLM
MY GIRL FRIEND AND I WHER VOMING HOME FROM PORTLAND,ME ON THE MAINE TURNPIKE AND SHE STARTED GETTING TIRED SO SHE PULLS IN TO THE NEXT REST AREA AND I TOOK OVER DRIVING . AS I STARTED TO GAIN SPEED TURNING OUT OF THE REST AREA ON TO THE TURNPIKE I FELT THE STEERING WHEEL CATCH UP AND I HAD TO GIVE THE STEERING WHEEL A GOOD JURK TO GET THE STEERING WHEEL TO STREGHTEN UP . THEN I HEARD A SNAP ABD THE AIR BAG LIGHT CAME ON AND I LOST MY HORN AND CRUISE CONTROL.WHEN WE GOT HOME THE NEXT DAY I TOOK THE AIR BAG OUT FOR FEAR IT MIGHT GO OFF. *AK
WHILE TRAVELING AT APPROXIMATELY 45 TO 50 MPH, A BOLT IN RACK AND PINION STEERING BROKE OFF, CAUSING CONSUMER TO LOSE CONTROL OF VEHICLE. CONSUMER'S VEHICLE FORCED ANOTHER VEHICLE OFF OF THE ROAD. HOWEVER, VEHICLE WOULD MAKE NO DIRECTIONAL CHANGES. DEALERSHIP REFUSED TO EXAMINE VEHICLE, AND WAS INFORMED TO SEEK A LAWYER. PLEASE PROVIDE ANY ADDITIONAL INFORMATION/ATTACHMENTS.*AK
ON JUNE 2, BRAKE SYSTEM FAILULED , RESULTING IN A NEAR CRASH ON DRY ROAD IN FAIR WEATHER. THE DRIVER STOPPED THE VEHICLE BY COMBINATION OF DOWNSHIFTING, APPLICATION OF EMERGENCY BRAKE AND SHIFTING INTO PARK POSITION, JUST BEFORE A CRASH WOULD HAVE OCCURRED. ON JUNE 4, JONES CHRYSLER DEALER (BEL AIR, MD) DIAGNOSED PROBLEM AS "LOW ACCUMULATOR FAULT CAUSED BY FAULTY DUAL FUNCTION PRESSURE SWITCH." SERVICE REP. (DENNIS) STATED: (1) VEHICLE MASTER CYLINDER WAS FULL OF BRAKE FLUID AND FUNCTIONS PROPERLY; (2) THE BRAKE PUMP DID NOT CAUSE THE PROBLEM, AND THERE IS ADEQUATE HYDRAULIC PRESSURE IN SYSTEM; (3) THE FAULTY PRESSURE SWITCH SHUTS DOWN THE BRAKE SYSTEM BECAUSE IT ERRONEOUSLY READS LOW HYDRAULIC PRESSURE ALTHOUGH THERE IS ACTUALLY ADEQUATE PRESSURE; (4) THE SWITCH FAILS ONLY INTERMITTENTLY, HENCE THE BRAKE SYSTEM MAY WORK PROPERLY FOR A PERIOD OF TIME BEFORE THE SWITCH COULD FAIL AGAIN WITHOUT WARNING; (5) THE REASON THE FAULTY SWITCH SHUTS DOWN THE BRAKE SYSTEM IS DUE TO SYSTEM DESIGN, AND THERE IS NO WAY FOR THE MECHANICAL/HYDRAULIC SYSTEM TO ENGAGE THE BRAKES WHEN THE SWITCH ERRONEOUSLY READS LOW PRESSURE; AND (6) CHRYSLER WILL NOT PAY FOR REPAIR BECAUSE IT IS A FAULTY ELECTRONIC SWITCH, RATHER CHRYSLER WILL PAY ONLY FOR MECHANICAL PUMP (HYDRAULIC) PROBLEMS. I AUTHORIZED THE REPAIR TO BE COMPLETED AND WILL CALL CHRYSLER CUSTOMER ASSISTANCE "800" LINE TOMORROW TO REQUEST THAT CHRYSLER REIMBURSE ME. MY COMPLAINT IS SUMMARIZED AS FOLLOWS. THE DESIGN OF THE SYSTEM ALLOWS A FAUL
AT APPROXIMATELY 44,000 MILES AUTOMATIC TRANSMISSION HAD TO BE REPLACED UNDER A MANUFACTURER'S WARRANTY. JUST RECENTLY, AUTOMATIC TRANSMISSION FAILED AGAIN WHILE ATTEMPTING TO PARK. A PRIVATE MECHANIC HAS EXAMINED VEHICLE, AND DETERMINED THAT TRANSMISSION NEEDED TO BE REPLACED AGAIN WITH 91,000 TOTAL MILES ON VEHICLE. PLEASE PROVIDE ANY ADDITIONAL INFORMATION/ATTACHMENTS. *AK
LIFTGATE SUPPORT BRACKET BOLT WAS BROKEN AND DISCONNECTED. COULD SEE SEPARATION BEFORE IT HAPPENED. *AK
MOTOR WOULD SHAKE WHENEVER VEHICLE HAS BEEN STARTED. ALSO, ENGINE WOULD BURN OIL EXCESSIVELY WHILE DRIVING. *AK
WOULD SHIFT INTO REVERSE AND VEHICLE WOULD START TO SHAKE, BUT NOT BACK UP. WOULD SHIFT INTO DRIVE AND VEHICLE ACTS VERY ERRATIC. WOULD BARELY MOVE FORWARD. TAKING VEHICLE TO DEALERSHIP TO CHECK OUT TRANSMISSION.*AK
OUR VEHICLES MOTOR WILL SHUT OFF DURING RAIN OR WHEN THE AIR CONDITIONER IS ON. WE HAVE BROUGHT THE VEHICLE TO TWO DEALERSHIPS AND THEY CAN FIND NOTHING. OUR NEIGHBOR HAS THE SAME YEAR WITH THE SAME PROBLEM. THIS HAS CREATED A VERY HAZARDOUS DRIVING EXPERIENCE FOR MY WIFE. *AK
FRONT PASSENGER'S SEATBELT WILL NOT PULL OUT. *AK
DEALERSHIP REFUSED TO SEND A MECHANIC TO REPAIR 3 RECALL NOTICES, INCLUDING RECALL 99V113000/ AIR BAG FAILURE; RECALL 97V148000/ SEAT BELT FAILURE, AND 96V099OOO/ ABS BRAKE FAILURE. AUTHORIZED ANOTHER MECHANIC TO PERFORM WORK TO REPAIR RECALL, OR PROVIDE CONSUMER WITH NECESSARY PARTS TO REPAIR THE DEFECTS. CONSUMER WAS INFORMED THAT DEALERSHIP WAS UNDER NO OBLIGATION TO PERFORM THESE FUNCTIONS. *AK THE CONSUMER HAD ASKED THE MANUFACTURER FOR ASSISTANCE IN REPAIRING THE STEERING WHEEL, THE WINDSHIELD WIPER PIVOT AND LIFT GATE SUPPRT BOLTS, BECAUSE THE PARTS WERE DEFECTIVE, BUT THE MANUFACTURER REFUSED TO HELP. *YH
BRAKE AND ABS LIGHT CAME ON. THEN, BRAKES STARTED TO FAIL. CONSUMER ALMOST WENT THROUGH A INTERSECTION. CONSUMER FELT CAR SHOULD BE COVERED UNDER RECALL. *AK
CONSUMER RECEIVED RECALL 96V099 REPAIRS HOWEVER, ABS AND BRAKE LIGHT HAVE BECOME ILLUMINATED ON SEVERAL DIFFERENT OCCASIONS, TOTAL BRAKE FAILURE HAS OCCURRED TWICE, ON BOTH OCCASIONS, THE BRAKE PEDAL PUSHED TO THE HALFWAY POSITION WHERE IT MET RESISTANCE, HOWEVER THERE WAS NO BRAKING POWER. *SLC
DRIVER SEATBACK FAILED COMPLETELY TO THE REAR. SEAT BACK HAD OVER TIME PROGRESSIVELY TILTED FURTHER REARWARD, AND ADJUSTMENT WAS NOT POSSIBLE TO COMPENSATE. THE RIGHT-MOST RAIL CONNECTED TO THE ADJUSTING RATCHET IS CLEANLY BROKEN, AS IF HACKSAWED. IT LIKELY WAS SLOWLY CRACKING, RESULTING IN THE SEAT BACK TILTING FURTHER REAR-WARD OVER SEVERAL MONTHS. THE METAL CRACK ITSELF IS NEAR A PROTRUSION IN THE RAIL ITSELF, ABOUT HALFWAY TOWARDS THE FRONT, OBVIOUSLY A WEAK POINT (BUT NORMAL USAGE?). A CURSORY WEB SEARCH FOUND ABOUT A HALF-DOZEN SIMILAR INCIDENTS. I PLAN TO CONTACT THE DEALER/ZONE REP ASAP; THIS IS CLEARLY NOT A NORMAL WEAR AND TEAR ISSUE. THANKS.*AK
GASOLINE LEAKS FROM FUEL RAIL. NLM
THE SLIDING DOOR DOES NOT LATCH PROPERLY OR TIGHTEN ENOUGH. NLM
VEHICLE HAS EXPERIENCED THE SAME WIPER FAILURE ON 2 OCCASIONS, LINKAGE CAME OFF STUD FOR MOTOR, A NUT CAME OFF, AND LEFT PIVOT CAME OFF ON LINKAGE, DEALER REPLACED LINKAGE AND PIVOTS, CONSUMER IS REQUESTING REIMBURSEMENT FOR THE SECOND FAILURE SINCE IT HAPPENED ONLY 110 MILES AFTER DEALER REPAIRED WIPERS FROM FIRST FAILURE.
WHEN ABS LIGHT COME ON AND BRAKES WERE APPLIED, WOULD HAVE NO BRAKES. POWER IN BRAKES WOULD DECREASE. PROBLEM WAS INTERMITTENT. TOOK TO DEALERSHIP NUMEROUS TIMES FOR BRAKE REPAIRS. VEHICLE WAS TEST DRIVEN, BUT NOTHING COULD BE FOUND.*AK
WHILE VEHICLE WAS STOPPED AT A TRAFFIC LIGHT REAR WINDOW EXPLODED WITHOUT ANY OBJECTS HITTING WINDOW, CAUSE UNKNOWN. PLEASE GIVE ANY FURTHER DETAILS.*AK
VEHICLE STALLS AT LOW SPEEDS ESPECIALLY WHEN MAKING LEFT HAND TURNS AND WHEN COMING OFF A LONG INTERSTATE DRIVE. NLM
FIRST FUEL INJECTOR FAILED 07/14/99 AND SECOND FAILURE OCCURRED 12/30/2000. SECOND FAILURE INCLUDED AN INJECTOR AS WELL AS LEAKING FUEL RAIL. *AK
CONSUMER SHUT DRIVER'S DOOR AND INSTANTLY HATCH WINDOW EXPLODED. *AK *SLC
CONSUMER WAS ENTERING HIGHWAY WITH (L) SIGNAL ON AND VEHICLE STARTED TO SPIN OUT OF CONTROL. CONSUMER FELT THIS WAS A VERY DANGEROUS SITUATION, THIS HAS OCCURRED ON 2 SEPARATE OCCASIONS, EACH TIME THE BRAKES HAVE BEEN APPLIED, POSSIBLE BRAKE PROBLEM. *AK *SLC
SLIDING DOOR ON MY MINIVAN FELL OFF ONTO MY SON AND MY NEPHEW WHILE THEY WERE OPENING THE DOOR TO GET INTO THE VAN. *AK
WHEN VEHICLE WON'T GO INTO REVERSE TILL ITS WARMED UP. WHEN GOING FORWARD BETWEEN 2 AND 3 GEARS, IT WON'T SHIFT INTO 3RD UNTIL IT'S WARMED UP.*AK
WHILE DRIVING SMOKE WAS COMING FROM DASH AND PASSENGER'S COMPARTMENT. CONSUMER TRIED TO START CAR, AND HORN KEPT HONKING/ LIGHTS WOULD GO OFF AT NIGHT, AND BRAKE SENDING WIRING SYSTEM BURNED UP, AND MIXED UP EVERYTHING.*AK
DRIVER'S PASSENGER'S SIDE DOORS HAVE FALLEN OFF HINGE WHICH HAS PREVENTED DOORS FROM OPENING AND FULLY CLOSING. CONSUMER HAS REPLACED PARTS ON DRIVER'S SIDE DOOR, PASSENGER'S SIDE DOOR IS STILL BROKEN. PLEASE PROVIDE ANY FURTHER DETAILS.*AK
RECALL FOR ANTI SKID SYSTEM(96V099000 MANF#685. RECALL WAS TESTED AS BEING OKAY AT THE TIME. 10,000 MILES AFTER THAT, RECALL PROBLEM FAILED & IT WAS REPLACED. THEN, VEHICLE HAD APPROXIMATELY 60,000 MILES ON IT. IN AUG 2000, INDICATOR LIGHT CAME ON. UNIT FAILED APPROXIMATELY 25,000 MILES LATER , AND DEALER HAD NO PROBLEM REPLACING IT AGAIN. REASON GIVEN FOR FAILING AGAIN WAS THAT UNITS WERE REBUILD.*AK THERE WAS NO CHANGE IN DESIGN OF SYSTEM TO REMEDY REASON FOR FAILURE. *YH
THE VEHICLE WOULD NOT DRIVE WHEN PUT IN GEAR. THE TRANSMISSION WHINES BUT THE VAN WILL NOT MOVE. WHEN THE VAN FINALLY GOES INTO GEAR IT WILL NOT SHIFT, IT STICKS IN GEARS. THE BRAKE PEDAL IS SOFT AND GOES TO THE FLOOR, BUT WILL NOT STOP QUICKLY IN AN EMERGENCY. THE ORIGINAL PAINT IS ALSO PEELING TO BARE METAL AND IS RUSTING, THE CLEAR COAT IS BUBBLING AND THE PAINT IS STARTING TO PEEL ON THE HOOD.
THE LEFT SIDE OF THE GAS TANK HANGER STRAP IS CRACKED 3/4 OF THE WAY THROUGH AND WILL FULLY FAIL SHORTLY. THIS WILL RESULT IN THE PLASTIC GAS TANK DROPPING TO THE ROAD. I FEEL THIS IS A SERIOUS AND HAZARDOUS CONDITION. FIRE OR OTHER LIKELY CATISTROPHIC FAILURE WILL ENSUE.*AK
TRANSMISSION PROBLEMS BEGAN AT 3800 MILES. THESE INCLUDED: ENGINE RACING, KICKING, HARD SHIFTS, ERRATIC SHIFTING, JERKING, HARSH UPSHIFTS AND DOWNSHIFTS, ALL ON INTERMITTENT BASIS. SEVERAL VISITS TO DEALERSHIP WERE FUTILE, WE WERE TOLD WE DIDN'T KNOW HOW TO DRIVE AND THAT THE TRANSMISSION NEEDS TO "ADJUST". ORIGINAL TRANSMISSION FAILED ON 7/11/96 WHILE ENTIRE FAMILY WAS ON BOARD TRAVELLING ON FREEWAY. DEALERSHIP REBUILT TRANS. VEHICLE WORKED WELL FOR AWHILE BUT EVENTUALLY STARTED HAVING "SPELLS" OF ROUGH SHIFTING . PROBLEMS ESCALATED AND WE TRIED A DIFFERENT DEALERSHIP FOR SERVICE. THEY REPLACED THE THROTTLE POSITION SENSOR TWICE IN ONE MONTH, LAST TIME ON11/8/99. TRANSMISSION CONTINUED ERRATIC PERFORMANCE. HARSHNESS OF DOWNSHIFTS HAD BECOME BAD ENOUGH FOR SEAT BELTS TO RESTRAIN PASSENGERS. ENGINE WOULD GO PAST 4000RPM BEFORE SHIFTING. SOMETIMES TURNING OR GOING OVER A BUMP WOULD SET TRANSMISSION "OFF". INDEPENDENT MECHANIC SUGGESTED NEW TRANSMISSION CONTROLLER, THAT WAS INSTALLED 10/4/00. TRANSMISSION PERFORMANCE HAS NOT IMPROVED. TRANS. STILL STICKS, BUCKS, AND JERKS. THIS IS A WELL-MAINTAINED VEHICLE THAT HAS UNDERGONE ALL SCHEDULED MAINTENANCE SINCE PURCHASE. THIS VEHICLE CARRIES A FAMILY OF SEVEN. WE DO NOT TRUST THIS VEHICLE ENOUGH LATELY TO VENTURE TOO FAR FROM HOME. CHRYSLER AND ITS LOCAL DEALERSHIP CLOSE THEIR EARS AND WAIT FOR US TO GO AWAY.
1-28-00 DEALER REPLACED ABS PUMP MOTOR AND RELAY, 69,423 MILES...ON 7-24-00 REPLACED AGAIN ABS PUMP MOTOR, 74,532 MILES..ON 2-18-00 REPLACED BAD WHEEL SENSOR. DEALER NO CHARGE FOR 1ST. REPAIR (WARRANTY). DEALER CHARGED $205.00 FOR 7-24-00 REPAIR (OUT OF WARRANTY) CHECKED NHTSA SITE NOTED CHRYSLER REPAIRING THESE PROBLEMS ON COMPONENTS SOME FOR 100,000 MILES OTHERS FOR LIFETIME, CONTACTED DEALER (MCKEAN) TOLD THEM OF THIS INFORMATION, WAS UNAWARE OF THIS, CALLED ME BACK NEXT DAY REFUNDED CHARGE ONLY BECAUSE THE PART FAILED, NOT UNDER THE INFO ON NHTSA SITE. INFORMED NHTSA INFORMATION IS WRONG, VOYAGERS HAVE 2 DIFFERENT ANTI-LOCK BRAKE SYSTEMS, ONLY 1 IS COVERED. IS THIS CORRECT? BOTH TIMES BRAKES FAILED, WIFE IS LEARY OF DRIVING THE VAN. THANK YOU.
WHILE TRAVELING AND WITHOUT ANY INDICATION WINDSHIELD ARM BECAME UNDONE, AND WINDSHIELD WIPERS STOPPED RUNNING. *AK
WHEN USING WINDSHIELD WIPERS WITHOUT ANY INDICATION WINDSHIELD WIPER ARM BROKE OFF, CAUSING WINDSHIELD WIPERS NOT TO WORK. PLEASE PROVIDE FURTHER INFORMATION.*AK
THE SERPENTINE BELT CAME OFF WHILE DRIVING BECAUSE THE BELT AND TENSIONER BROKE. NLM
DRIVER UNABLE TO OPEN DOOR AFTER CLOSING. REPAIRS MADE AT DEALER'S SHOP AT CONSUMER'S COST. PLEASE FEEL FREE TO PROVIDE ANY FURTHER DETAILS. *AK
RECEIVED INFORMATION FROM CENTER FOR AUTO SAFETY FACT SHEET ABOUT TRANSMISSION PROBLEMS WITH THIS VEHICLE. HAVE NOT BEEN ABLE TO GET ANY HELP FROM CHRYSLER ABOUT RECALLS OR WARRENTY. IS THERE A WARRENTY FOR THE TRANSMISSION? SHOULD THEY BE HELD LIABLE WHEN THEY KNOWINGLY SOLD VEHICHLES WITH WEAK/FAULTY TRANSMISSIONS. *AK
Reading these
NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 1993 Plymouth Voyager → · Every Voyager year → · How the figures are calculated →