I BOUGHT TRAILER IN FEBRUARY 2018 NEW, I LOST SIDE SCREWS EARLY ON AND CONTINUE, LOST PASSENGER SIDE FENDER AND HIT ANOTHER VEHICLE ON INTERSTATE, LIGHTS KEPT BLOWING FUSES, TRAILER FAILED VEHICLE INSPECTION IN SEPTEMBER, ENTIRE SUSPENSION REBUILT BUT PROBLEM WAS NEVER CORRECTED. ISSUE ACTUALLY IS THE WAY TRAILER AXLE HANGERS WERE WELDED TO FRAME AFTER TALKING TO AXLE SUPPLIER AND DISCOVERED AFTER THREE PRIVATE COMPANY INSPECTIONS. TRAILER WAS TAKEN BACK TO FACTORY ON DECEMBER 27TH 2018, HOWEVER MANUFACTURE DOESN'T CARE TO REPAIR STATES THEY DON'T SEE ISSUES I'M SPEAKING ABOUT WHEN POLICE EVEN SAW SOME OF WHAT MY CONCERNS WERE. POLICE REPORT AS WELL AS STATE INSPECTION AND SALES INVOICE IS IN WRITING AND CAN ALSO BE OBTAINED IF NEEDED. OTHER ORIGINAL FENDER IS SHOWING SIGNS OF STRESS CRACKING AND WELDS ON TRAILER ARE BEGINNING TO SHOW EXTREME STRESS RELATED TO IMPROPER AXLE INSTALL. I CONTACT CEO OF LOOK TRAILERS ABOUT MY CONCERNS, WAITING FOR A RESPONSE.
2019 Pace Journey
Owners filed 2 complaints about this vehicle with federal regulators, most often about the structure. No safety recall has been issued.
| Component | Reports | Crashes | Fires | Injuries | |
|---|---|---|---|---|---|
| Structure | 1 | 0 | 0 | 0 | |
| Electrical System | 1 | 0 | 0 | 0 |
What owners reported
Newest filingsTL* THE CONTACT OWNS A 2013 CHEVROLET SILVERADO 1500 TOWING A 2019 (NA) PACE AMERICAN JOURNEY TRAILER. THE CONTACT STATED THAT THE HANGERS ON THE PASSENGER SIDE OF THE TRAILER WERE NOT WELDED CORRECTLY. THE SPRINGS IN THE HANGERS WERE LOOSE AND WOULD NOT SUPPORT THE TRAILER PROPERLY. THE CONTACT STATED THAT ONE OF THE BOLT FINDERS DETACHED AND STRUCK ANOTHER VEHICLE WHILE IN TRAFFIC. THE CONTACT TOOK THE TRAILER TO BIG TEX TRAILERS (502 S MIDWAY RD, CORDELE, GEORGIA 10315, 229-256-4567), BUT NO ASSISTANCE WAS OFFERED. THE TRAILER WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE.
2 of 2 complaints, reproduced as filed.
Reading this record
No unusual pattern of severe incidents in the complaint record.
Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.
Most recent recall on file: none. Source: NHTSA Office of Defects Investigation.