Page 2 of 2 · complaints 51–78 of 78

2018 Nissan Pathfinder complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2018 record →

Service BrakesCrash
Filed Oct 25, 201929,000 milesFL

I WAS IN THE PROCESS OF TURNING ON A BACK ROAD, THERE WAS A GUARDRAIL TO MY LEFT AND AND A TRUCK WITH A TRAILER TURNING IN FRONT OF ME ON MY RIGHT. MY SENSORS MUST HAVE THOUGHT THEY WERE TOO CLOSE BECAUSE MY CAR LOCKED UP AND I COULD NOT TURN CAUSING ME TO HIT THE GUARDRAIL.

Parking Brake
Filed Oct 18, 201930,435 milesNV

TL* THE CONTACT OWNS A 2018 NISSAN PATHFINDER. WHILE DRIVING VARIOUS SPEEDS, THE EMERGENCY BRAKING SYSTEM ENGAGED INTERMITTENTLY AND THE ANTI-LOCK BRAKE WARNING INDICATOR ILLUMINATED. THE CONTACT RELEASED THE ACCELERATOR PEDAL AND HAD TO SHIFT INTO PARK IN ORDER FOR THE VEHICLE TO RESUME NORMAL OPERATION. THE VEHICLE WAS TAKEN TO UNITED NISSAN (3025 E, NV-589, LAS VEGAS, NV 89104, (702) 832-5480) WHERE THE ECM, IVP, AND ANTI-LOCK BRAKES WERE REPROGRAMMED; HOWEVER, THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO THE DEALER OVER FIVE TIMES, BUT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED A LOANER VEHICLE. A CASE NUMBER WAS PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATELY 30,435.

Electronic Stability Control (esc)
Filed Oct 14, 201941,344 milesCA

I HAVE A 2019 PATHFINDER. NISSAN HAS A KNOWN ISSUE WITH THE AEB SYSTEM. I GET A MESSAGE CONSTANTLY THAT THE FRONT RADAR IS UNAVAIABLE DUE TO OBSTRUCTION. IF THE FRONT OBSTRUCTION ISN'T WORKING AND THE AEB IS DISABLED, THIS IS A SAFELY ITEM. WHY HAS THERE NOT BEEN ANY RECALLS?

Power Train
Filed Oct 11, 201912,000 milesUT

WHEN DRIVING AT DIFFERING SPEEDS, THE TRANSMISSION REDUCES, THEN STOPS APPLYING POWER TO THE WHEELS, AND ACTS AS THOUGH IT'S IN NEUTRAL. THIS HAS HAPPENED AT FREEWAY SPEEDS, DOWN TO BELOW 20 MPH, AND A ALL OPERATING TEMPERATURES. THE BRAKE PEDAL WAS NOT TOUCHED IN CONJUNCTION WITH THE GAS PEDAL, AND THE VEHICLE WAS ALWAYS IN DRIVE. THIS HAS NOW HAPPENED TO US A MINIMUM OF 6 TIMES, WITH NO RESOLUTION FROM NISSAN.

Service Brakes
Filed Sep 23, 201916,000 milesNJ

PATHFINDER FORWARD COLLISION WARNING WHEN DRIVING ON BRIDGE OR ANY ROAD SIGN ANYTHING ABOVE THE ROAD I AM GETTING WARNING, I COMPLAINED SO MANY TIME BUT NO CHANGES AND ISSUE STILL EXIST, IT'S KEEP HAPPENING AT LEAST TWICE A WEEK VIDEO ATTACHED AS SAMPLE WHEN CROSSING BRIDGE AFTER KEEP GETTING WARNING IT WENT OFF MODE

Power Train
Filed Sep 17, 201919,000 milesCA

"TAKATA RECALL" MY VEHICLE IS NON OPERABLE AND HAD PROBLEMS WITH SUSPENSION, AXEL, KNOCKING IN THE ENGINE, TRANSMISSION, WINDOW, BACK UP CAMERA, AND MANY MORE

Service Brakes
Filed Sep 9, 201920,000 milesVA

PURCHASED THE CAR IN JANUARY 2019 COMPLETE HOOD LATCH SYSTEM HAS HAD TO BE REPLACED IN FEBRUARY. THAT WAS MAJOR PROBLEM ONE. THE HOOD WOULDN'T CLOSE. PROBLEM 2. EVERY TIME I DRIVE THE CAR I GET AN ALERT THAT UNAVAILABLE FRONT RADAR OBSTRUCTION. AS IF SOMETHING IS BLOCKING THE SENSOR. IT WILL BE A CLEAR DAY NOTHING IN MY WAY AND THIS POPS UP. I HAVE ALSO HAD THE CAR BREAK FOR NO REASON DUE TO THIS!!!!! NISSAN IS AWARE OF THE SITUATION AND I WAS TOLD THE NEW SENSOR IS ON BACKORDER. EXTREME SAFETY ISSUE! HOPING FOR A BUY BACK SO I CAN GET OUT OF THIS NIGHTMARE OF A CAR. ALSO THE CAR WILL ALWAYS BE IN MOTION WHEN THIS HAPPENS. I HAVE ALSO HAD IT WHERE THE CAR BEEPS AS IF I AM GOING TO HIT THE CAR IN FRONT OF ME AND THERE IS NO CAR IN FRONT OF ME!

Electronic Stability Control (esc)
Filed Sep 4, 201915,860 milesFL

FOUR SEPARATE TIMES AS I WAS DRIVING A WARNING APPEARED THAT SAID " FRONT RADAR UNAVAILABLE DUE TO OBSTRUCTION". I AM UNDER WARRANTY, TOOK TO COGGIN NISSAN @ THE AVENUES JACKSONVILLE FL. THEY ARE AWARE OF FAULTY SENSOR PROBLEMS BUT REFUSED TO FIX THE ISSUE STATING THAT THEY DID NOT SEE THE WARNING WHEN THEY DROVE IT AND THEIR ANTIQUATED COMPUTER CHECKER COULD NOT FIND A PROBLEM. THEY KEPT MY CAR FOR 5 HOURS AND DID NOT REPLACE THE FAULTY SENSOR THAT NISSAN CORP IS TOTALLY AWARE OF. THIS DEALER SAID THEY WON'T GET REINBURSED FROM NISSAN FOR THE PART UNLESS I CAN PROVE THAT I AM RECEIVING THESE MESSAGES. THAT IS THEIR WAY OUT OF HAVING TO FIX THE PROBLEM. I AM AFRAID TO DRIVE MY CAR NOW AND ONLY HAVE 15,930 MILES ON IT ! MANY NISSAN MODELS HAVE THIS FAULTY SENSOR. THEY ALSO DID NOT FIX THE PROBLEM WITH THE RADIO/NAVIGATION SCREEN FREEZING AND TURNING ALL BLACK. SAME EXCUSE THAT THEIR COMPUTER CHECKER CAN'T "DUPLICATE" THE PROBLEM. THERE IS A DEFINITE ISSUE AS I HAVE DISCOVERED AFTER RESEARCHING NISSAN ISSUES, THE SENSOR IS RANDOMLY DEACTIVATING ITSELF AND NISSAN IS AWARE IT IS A PROBLEM WITH THE THIRD PARTY COMPONENT FROM BOSCH, BUT WILL NOT ISSUE A RECALL.

Electrical System
Filed Aug 21, 201920,000 milesVA

THE CAR IS AUTOMATICALLY LOCKING WITH THE KEYS INSIDE OF IT, WHEN THE VEHICLE IS TURNED OFF.

Service Brakes
Filed Aug 7, 2019200 milesAL

FRONT COLLISION SENSOR NOT WORKING LIGHT ILLUMINATED BREAKING SYSTEM LIGHT ILLUMINATED WARNING NOT WORKING VEHICLE IN MOTION ON HIGHWAY. HAPPENS EVERY TIME I DRIVE

Vehicle Speed Control
Filed Aug 5, 20193,000 milesNY

THE CRUISE CONTROL IS VERY SLUGGISH. ONCE THE CRUISE CONTROL IS SET, IF YOU ARE TO STEP ON THE GAS TO GET AROUND A CAR QUICKER OR IF YOU PRESS THE CANCEL BUTTON, STEP ON THE GAS AND THEN RESUME, YOU HAVE TO TAKE YOUR FOOT OFF THE GAS AND LET YOUR SPEED SLOW DOWN 5 - 10 MPH UNDER WHAT YOU HAVE THE CRUISE SET FOR BEFORE IT WILL ENGAGE AGAIN. I HAVE BEEN ALMOST REAR-ENDED A FEW TIMES WHILE GETTING THE CRUISE TO ENGAGE AGAIN. NISSAN STATES THAT THAT IS THEY WAY THE CRUISE CONTROL IS DESIGNED. NISSAN'S SERVICE MANAGER HAD THIS SAME THING HAPPEN TO HIM IN ANOTHER NISSAN VEHICLE BUT NOT ALL NISSAN VEHICLES DO THIS

Engine
Filed Aug 2, 201910,000 milesNY

TL* THE CONTACT OWNS A 2018 NISSAN PATHFINDER. WHILE DRIVING APPROXIMATELY 25 MPH, A RATTLING, METAL TO METAL NOISE WAS HEARD COMING FROM THE FRONT PASSENGER SIDE OF THE VEHICLE. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO LIA NISSAN OF GLENS FALLS (518-636-1098, LOCATED AT 373 DIX AVENUE, QUEENSBURY, NY 12804) WHERE THE FAILURE WAS DUPLICATED DURING A TEST DRIVE. THE DEALER WAS UNABLE TO DIAGNOSE THE CAUSE OF THE NOISE. THE CONTACT WAS INFORMED TO LEAVE THE VEHICLE AT THE DEALER FOR FURTHER INSPECTION. THE ENGINE WAS REPLACED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE NOISE WAS NORMAL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 10,000.

Unknown or Other
Filed Aug 2, 2019TN

THE TOUCH SCREEN PANEL AND RADIO FREEZE UP. IN MOTION AND STATIONARY.

Electrical System
Filed Jul 24, 201920,000 milesCT

TRUCK WILL NOT OPEN INTERMITTENTLY. OPENS 1 INCH B ACK AND FORTH ONCE PUSHED WILL DROP ONTO PERSON NO SENSOR . HAS BEEN TO DEALERSHIP 5+ TIMES SENT VIDEOS NO ISSUE. RADIO RANDOMLY DELETES STATIONS AND BLACKS OUT WITH NAVIGATION. TRUNK ONGOING LAST HAPPENED END JUNE

Unknown or OtherCrash1 injured
Filed Jul 15, 201940,000 milesTN

I WAS IN A CAR ACCIDENT AND MY AIRBAGS DIDN'T DEPLOY. I WAS STOPPED ON THE INTERSTATE AND HIT IN THE REAR AT A HIGH SPEED. THEN MY SUV HIT THE VEHICLE IN FRONT OF ME. IT CAUSED CLOSE TO $9000 IN DAMAGE.

Service Brakes
Filed Jul 11, 201911,000 milesCA

ANTI COLLISION LIGHT KEEPS COMING ON AND BEEPING INTERMITTENTLY AND VEHICLE SEEMS TO JERK WHEN PROBLEM OCCURS. THERE IS NO OTHER VEHICLE AROUND ME. AND ANTI COLLISION LIGHT STAYS ON UNTIL VEHICLES IS TURNED OFF THEN ON AGAIN PROBLEM HAS OCCURRED 3 TIMES IN 1 WEAK .DRIVING FREEWAY 2 TIMES 1 CITY DRIVING STRAIGHT AHEAD. AND WHEN VEHICLES JERKS AFRAID IT JUST WANTS TO JUST STOP IN MOTION WERE I'M AT BUT DOESN'T.

Service Brakes
Filed Jul 5, 20196,100 milesIL

THE FRONT RADAR SAFETY FEATURE DEACTIVATES AND THE AMBER FRONT COLLISION WARNING LIGHT COMES ON. THE SPEED CONTROL FEATURE IS DISABLED WHEN THE RADAR IS NOT ACTIVE. WHEN THE SYSTEM FINALLY KICKS IN THE SPEED CONTROL SUDDENLY ACCELERATES WITHOUT WARNING. THE SUDDEN ON/OFF SCENARIO IS DANGEROUS AND WHAT WAS SUPPOSED TO BE A SAFETY FEATURE IS NOW ACTUALLY A HAZARD. A CAR SHOULD NOT UNEXPECTEDLY ACCELERATE TO THE SPEED CONTROL LIMIT 10-15 MINUTES AFTER IT WAS SET.

Electronic Stability Control (esc)
Filed Jul 1, 201910 milesOH

I PURCHASED MY 2018 PATHFINDER IN MARCH 2018 AND BEFORE I DROVE IT OFF THE LOT THE MIL LIGHT CAME ON. THEY TOOK IT TO THE SERVICE DEPT, SAID THEY FIXED IT. I DROVE IT HOME AND ON THE WAY HOME YOU COULD FEEL THE CAR STUTTER AND WHEN OUTSIDE OF THE CAR YOU COULD HEAR THE ENGINE MISFIRE. THE AEB LIGHT, SLIP INDICATOR LIGHT AND MIL CAME ON. TOOK IT BACK TO THE DEALERSHIP. THEY NEVER COULD FIGURE OUT HOW TO FIX IT. THEY ENDED UP FINDING ANOTHER CAR LIKE MINE AND I TRADED VEHICLES. NOW OVER A YEAR LATER THE AEB LIGHT AND SLIP INDICATOR LIGHT HAVE COME ON A COUPLE TIMES. WAS TOLD THAT THERE WAS A SENSOR THAT WAS RECALLED. THEY FIXED THAT. NOW THE AEB LIGHT AND SLIP INDICATOR LIGHTS CAME ON AGAIN. CALLED TO GET A SERVICE APPT - DAYS LATER THE MIL LIGHT CAME ON. IT IS CURRENTLY IN THE SERVICE DEPARTMENT AT THE DEALERSHIP. I DO NOT FEEL LIKE THIS PROBLEM SHOULD BE HAPPENING ALREADY. THE CAR IS LESS THAN 2 YEARS OLD. HAVING THE SAME LIGHTS AND PROBLEMS WITH 2 CARS THAT ARE IDENTICAL IS SCARY. THERE IS A PROBLEM - IT WAS NOT A FLUKE. EVERYTIME THE INDICATOR LIGHTS COME ON I AM DRIVING ON A HIGHWAY. YOU CAN FEEL THE CAR STUTTER AND YOU KNOW THE LIGHTS ARE GOING TO COME ON. THEN THE CAR JERKS A LITTLE AND THE LIGHTS COME ON. AFTERWARDS YOU CAN FEEL THE CAR STRUGGLE AT TIMES - LIKE IT ISN'T GETTING ENOUGH GAS. ALTHOUGH NOW THAT THE CHECK ENGINE LIGHT IS ON THE CAR IS MISFIRING - YOU CAN HEAR IT WHEN IT IS IDLING IN THE DRIVEWAY.

Service Brakes
Filed Jun 28, 20193,250 milesMD

FAULTY RADAR ON MY NISSAN PATHFINDER IS COMPROMISING MY EMERGENCY BRAKING SYSTEM. IT FREQUENTLY DEACTIVATES ITSELF THEREBY DISABLING MY CRUISE CONTROL AND THE EMERGENCY BRAKING SYSTEM. A WARNING FLASHES ON THE DASHBOARD TO INDICATE THE PROBLEM: FRONT RADAR UNAVAILABLE. IN MY VIEW THE EMERGENCY BRAKING SYSTEM IS UNRELIABLE. A RECALL AND A FIX SHOULD BE ORDERED.

Service Brakes
Filed May 29, 20194,000 milesNV

FRONT RADAR MODULAR INTERMITTENTLY UNAVAILABLE. ARTICLE FOUND STATING NISSAN WAS WORKING ON A FIX, IS IT AVAILABLE YET? 2 DEALERSHIP SERVICE DEPARTMENTS AND AN AGENT AT NISSAN USA KNEW NOTHING ABOUT IT. WHILE DRIVING WITH THE INTELLIGENT CRUISE CONTROL ON, SUDDENLY IT SHUTS OFF AND A MESSAGE ON SCREEN STATES, UNAVAILABLE FRONT RADAR OBSTRUCTION. 2-15 MINUTES LATER IT ALLOWS START UP AGAIN. THIS SEEMS TO BE TOTALLY RANDOM. HAPPENED NUMEROUS TIMES ON A 2500 MILE TRIP.

Structure › Body
Filed May 12, 20197,537 milesAL

REAR LIFT GATE DOOR JAMS AND THE MOTORIZED FUNCTION WILL NOT OPEN OR CLOSE THE DOOR. THE DOOR CANNOT BE OPENED WITH THE KEY OR THE SWITCH ON THE DASHBOARD. THE ONLY WAY TO OPERATE IT IS BY MANUAL FORCEFULLY OPENING OR CLOSING AGAINST THE LIFT ARMS. THE MECHANISM WAS REPLACED BECAUSE IT IS STILL UNDER WARRANTY. HOWEVER, IT STARTED DOING THE SAME THING AGAIN.

Unknown or Other
Filed Mar 18, 201928,000 milesCA

METAL RATTLING NOISE COMING FROM UNDER THE CAR WHEN ACCELERATING AROUND 1,500RPM-2,000 RPM. I WENT TO TWO NISSAN DEALERSHIP IN TOTAL THREE TIMES BUT THE PROBLEM WAS NOT SOLVED. THEY SAID THAT THERE WAS NOTHING THAT THEY CAN DO WHICH IS RIDICULOUS. I HEARD FROM ONE PERSON WHO WAS IN THE STORE WITH ME THAT HIS 2018 PATHFINDER WAS RECALLED FOR THE RATTLING NOISE. HIS CAR WAS AN AWD SO IT MAY BE DIFFERENT, BUT I THINK IT MAY HAVE SOMETHING IN COMMON. THE DEALER JUST CHECKED MY VIN NUMBER AND AS THERE WAS NO RECALL FOR IT THEY WOULD NOT CHECK IT ANY FURTHER. REALLY WORRIED SINCE THE NOICE IS CONTINUING FOR OVER 3 MONTHS NOW.

Visibility › Sun/Moon Roof Assembly
Filed Feb 11, 201912,000 milesMA

TL* THE CONTACT OWNS A 2018 NISSAN PATHFINDER. WHILE DRIVING AT AN UNKNOWN SPEED, THE SUN ROOF EXPLODED WITHOUT WARNING. THE EXPLOSION MADE AN ABNORMAL BANGING SOUND SIMILAR TO GUN FIRE. THERE WERE NO INJURIES. THE CONTACT CALLED KELLY NISSAN OF WOBURN (95 CEDAR ST, WOBURN, MA 01801, (781) 835-3500) TO INFORM THEM OF THE FAILURE, BUT AN APPOINTMENT WAS NOT SCHEDULED BECAUSE THE DEALER WAS CLOSED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 12,000.

Steering
Filed Feb 9, 20199,588 milesFL

WE HAVE HAD OUR CAR INTO THE DEALER 9 TIMES SINCE JUNE 2018. THEY HAVE BEEN REPLACING THE CRUISE CONTROL SENSORS AND THE CAR STARTED PULLING TO THE RIGHT VERY HARD. WE HAVE WORKED THRU THE DEALER, THE CORPORATE HEADQUARTERS, CONTACTED THE BBB AUTO AND HAVE AN OPEN ACCOUNT THERE. WE GOT OUR CAR BACK YESTERDAY AND TOOK IT FOR A LONG RIDE ON HIGHWAY 95 NORTH THIS AFTERNOON AND FOR 100 MILES THE CAR KEPT PULLING TO THE RIGHT AND THEN TO THE LEFT AND CONTINUED FOR EVERY MILE. WE TURNED OFF ONTO A 3 LANE ROAD AND WERE GOING SLOWER AND IT WENT ACROSS ALL THREE LANES EACH WAY, LEFT AND RIGHT. I TOOK VIDEO WHILE MY HUSBAND DROVE. IT IS A VERY DANGEROUS SITUATION. WE WERE ENTERING THE HIGHWAY VIA A CLOVERLEAF TURN AND THE CAR ALMOST RAN INTO THE GUARDRAIL. WE CONTACTED THE DEALERSHIP AT 3:30 AND THEY TOLD US THEY WERE CLOSING SOON SO WE COULD NOT BRING THE CAR IN. THEY SAID AN EXPERT FROM NISSAN CORPORATE SAID THE CAR WORKED JUST FINE. MY HUSBAND SAYS ITS NOT TIRES, THE STEERING IS BINDING AND HE HAS ADVISED ME NOT TO DRIVE THE CAR. WE ASKED TO HAVE AN APPOINTMENT FOR MONDAY BUT THEY SAID THE MANAGER CHARLIE HAD BEEN MADE AWARE OF THE ISSUE AND WOULD TALK ON MONDAY. I EMAILED THE CORPORATE PERSON BUT IT IS SATURDAY. WE HAVE DECIDED TO FILE THIS COMPLAINT AS IT COULD BE HAPPENING ALL OVER.

Service Brakes
Filed Jan 13, 2019NC

THE FORWARD COLLISION BRAKING SYSTEM (USED FOR AUTOMATIC EMERGENCY BRAKING) INTERMITTENTLY DISABLES ON IT'S OWN EVERY TIME THAT I DRIVE. THIS ISSUE WAS REPORTED TO THE DEALERSHIP AND NISSAN ON 11/5/2018 HOWEVER IS PENDING A RESOLUTION. THIS ISSUE HAS EXISTED SINCE I PURCHASED THE VEHICLE NEW ON 10/25/18.

Visibility/Wiper
Filed Nov 25, 20188,000 milesNJ

THE LARGE DRIVER SIDE MIRROR, COMBINED WITH THE LOW SEAT CAUSES A LARGE BLIND SPOT. ANY VEHICLES OR PEDESTRIAN ON THE DRIVERS LEFT SIDE ARE DIFFICULT BE SEE. I AM UPLOADING A PICTURE OF THE VIEW I HAVE WHILE SITTING IN THE DRIVERS SEAT. IN THE PICTURE WHERE THE RED ARROW IS POINTING THERE IS ACTUALLY A STREET COMING OUT ON THE LEFT SIDE OF THE VEHICLE. AS YOU CAN SEE THE DRIVER CANNOT POSSIBLY HAVE A CLEAR VIEW OF TRAFFIC OR PEDESTRIANS COMING FROM THAT STREET ON THE LEFT SIDE.

Vehicle Speed Control
Filed Jul 25, 20183,245 milesFL

THE INTELLIGENT CRUSE CONTROL SYSTEM WORK INTERMINTENTLY. WHEN THIS HAPPENS THE SAFETY BRAKING SYSTEM DOES NOT WORK .

Engine
Filed Feb 26, 2018246 milesSD

MY HUSBAND ROGER AND I PURCHASED A 2018 NISSAN PATHFINDER LESS THAN A WEEK AGO AT GRANITE NISSAN IN RAPID CITY, SD. WE DROVE TO DICKINSON, ND TO DROP OFF MY STEPSON TO SEE HIS MOTHER AS REQUIRED BY COURT ORDER EVERY MONTH. THE TRIP THERE HAS NO CELLULAR SERVICE AND TEMPERATURES THAT REACH SUBZERO. UPON ARRIVING IN DICKINSON, WE HAD THE CHECK ENGINE LIGHT COME ON WHILE DRIVING APPROXIMATELY 65 MPH AND THE RPMS BECAME ERRATIC. WE ALSO NOTICED DECREASED FUEL EFFICIENCY. THE LIGHT CAME ON WITH LESS THAN 400 TOTAL MILES ON THE VEHICLE. WE CONSULTED THE USER MANUAL WHICH ADVISED TO DRIVE THE CAR TO THE DEALERSHIP WITH THE CHECK ENGINE LIGHT REMAINING ON. UNFORTUNATELY, WHEN WE RECEIVED THE NOTIFICATION OF READY FOR PICK UP, THERE WAS NO RESOLVE. THE SERVICEMAN CLAIMED THAT IT WAS AN ISSUE 'CURRENTLY BEING INVESTIGATED BY NISSAN'. HE SAID THEY CLEARED THE ERROR AND THAT WE WILL NOTICE LESS EFFICIENCY WITH GAS MILEAGE AND STATED THE VEHICLE WOULDN'T BREAKDOWN BUT WAS UNSURE OF WHAT MAY HAPPEN. WE PURCHASED THIS BRAND NEW VEHICLE TO BETTER ENSURE A SAFE MEANS TO DRIVE IN DESOLATE AREAS AND IN EXTREME WEATHER CONDITIONS WHILE MONTHLY TRANPORTING OUR SON FOR VISITATION. THE SERVICE TECHNICIAN WAS DISMISSIVE/BELITTLED OUR CONCERNS WHEN ASKING ABOUT SAFETY, ESPECIALLY WITH THE SPECIAL CIRCUMSTANCES AND THAT WE HAVE A ONE YEAR OLD AND SIX YEAR OLD WHO RIDE DAILY IN THE CAR IN ADDITION TO OUR 14 YEAR OLD WHO TAKES THE MONTHLY TRIPS TO ND. WE ARE WAITING FOR NISSAN TO REPLY WITH WHEN AND HOW

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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