Page 2 of 3 · complaints 51–100 of 107

2017 Nissan Murano complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2017 record →

Electronic Stability Control (esc)
Filed Mar 29, 20203 milesTX

KEEP GETTING A MESSAGE "UNAVAILABLE FRONT RADAR OBSTRUCTION." WHEN NOTHING IS BLOCKING IT.

Electronic Stability Control (esc)
Filed Mar 14, 2020300 milesNY

FRONT RADAR SYSTEM SUDDENLY TURNS OFF WHEN IN MOTION, BE IT ON A HIGHWAY OR STREET. FRONT RADAR/SAFETY/FRONT EMERGENCY BREAKING SYSTEM/CRUISE CONTROL DISENGAGES OR SHUTS OFF EVERYDAY/ IN MOTION AND DURING FF; 1. ON HIGHWAY AND ON CRUISE CONTROL ON A RANDOM AND FREQUENT BASIS WHICH ALSO DISENGAGES THE BREAKING ASSIST/FORWARD COLLISION BREAKING ASSIST 2. DURING SHARP TURNS 3. ON A HIGHWAY WHEN ANOTHER VEHICLE OVERTAKES OR VISE VERSA 4. INADVERTENTLY SHUTS OFF FROM TIME TO TIME. MADE COMPLAINS ALREADY DURING THE 1ST AND 2ND ROUTINE MAINTENANCE. 'DURING THE TIME OF 1ST VISIT/MAINTENANCE, CUSTOMER REP SAID THERE SYSTEM WAS DOWN AND I SHOULD GET BACK TO THEM. '2ND VISIT/MAINTENANCE, CUSTOMER REP SAID, THEY HAVE OTHER CUSTOMERS WITH SAME PROBLEM AND REPLACING THE SENSOR UNIT DOES NOT SOLVE IT, AND THEY ARE CURRENTLY LOOKING FOR A RESOLUTION, AND WILL KEEP IN TOUCH ONCE THEY HAVE THE SOLUTION. '3RD VISIT, THEY DID SOME TESTS AND CONFIRMED MY COMPLAINS, HOWEVER, CUSTOMER REP SAID THEY HAVE NO RECORDS OF MY COMPLAINS AND THE REASON WHY MY FRONT RADAR SENSOR IS NOT WORKING IS DUE TO THE INCURRED DAMAGES ON MY FRONT BUMPER ( FROM ON STREET PARKING). AND CUSTOMER REP SAID I HAVE TO PAY FOR THE REPAIR/REPLACEMENT OF THE SENSOR FOR $1400. SEEN A LOT OF SAME COMPLAINS ON FORUM WITH THE SAME DILEMMA.

Structure › BodyCrash
Filed Feb 22, 202039,000 milesMN

TOLD OF A REPORT ON "CAR FAX" THAT MY AIR BAG HAD BEEN DEPLOYED (NOT TRUE!). DOES YOUR ORGANIZATION TRACK SUCH INFORMATION? THIS AFFECTS THE VALUE OF THE CAR DAMAGE WAS ONLY A DENTED BUMPER.

Steering
Filed Feb 18, 2020MD

ON NUMEROUS OCCASIONS, THE STEERING HAS COMPLETELY FAILED TO WORK FOR APPROXIMATELY A 5 TO 10 SECOND INTERVAL WHILE DRIVING THE VEHICLE. THERE IS NO CONSISTENCY TO WHEN THE ISSUE OCCURS IN REGARDS TO SPEED OR STRAIGHT DRIVING VERSUS DURING A TURN. NISSAN HAS CHECKED THE CAR OVER AND FOUND NO ISSUE. THEY TOOK SOME CORRECTIVE/PREVENTATIVE MEASURES TO CLEAN UP ELECTRICAL CONTACTS IN CASE THAT WAS THE CAUSE, BUT THE ISSUE HAS SINCE RECURRED

Service Brakes
Filed Jan 31, 202030,000 milesKY

MY CAR HAS A FRONT EMERGENCY BRAKING SYSTEM. THIS SYSTEM IS LOCATED AT THE FRONT OF THE CAR, IN LOWER GRILLE. THE SENSOR DETECTS WHEN A VEHICLE IN FRONT OF YOU HAS STOPPED. AS YOU GET CLOSER TO THE VEHICLE, IF YOU DO NOT STOP, THE CAR WILL SOUND A 3-BEEP ALERT NOTIFYING YOU TO STOP. IF YOU STILL DO NOT STOP, THE CAR WILL APPLY THE BRAKES AND FORCE THE CAR TO STOP TO PREVENT AN ACCIDENT., I WAS DRIVING HOME, WHEN THE 3-BEEP ALERT SOUNDED, AND THE DASHBOARD DISPLAY STARTED FLASHING RED AND WHITE LIGHTS. A MESSAGE ON THE DISPLAY STATED THAT A CRASH WAS IMMINENT. THEN THE BRAKES ENGAGED SUDDENLY, AND THE CAR ALMOST CAME TO A COMPLETE STOP IN THE MIDDLE OF THE STREET. THE BRAKES ENGAGED SO HARD AND SO QUICKLY, THAT IT THREW ME FORWARD IN THE SEAT. AT THE TIME, THERE WAS NO CAR IN FRONT OF ME COMING TO A SUDDEN STOP AND NO CRASH WAS IMMINENT. NISSAN IS AWARE OF THIS ISSUE, AND THERE ARE CLASS ACTION LAWSUITS, BUT NISSAN WON'T ISSUE A RECALL. I'VE TAKEN MY CAR TO A NISSAN DEALERSHIPS AND THEY WON'T REPLACE THE SENSOR. THE DEALER TOLD ME MY SENSOR BRACKET WAS SLIGHTLY BENT, BUT THE VEHILE WAS BOUGHT NEW AND NEVER IN AN ACCEDENT I ASKED IF THE BRAKET WAS INSTALLED FORM THE FACTORY SLIGHTLY BENT THEY SAID IT COULD OF BEEN? THIS DOESN'T EXPLAIN WHAT HAPPENED. ACCORDING TO THE OWNER'S MANUAL, IF THE SENSOR BRACKET WAS BENT IT SHOULD NEVER OF WORKED FROM THE START??? , IF THIS WERE THE CASE, THERE WILL BE A MESSAGE ON THE DASHBOARD DISPLAY INDICATING THE SENSOR IS OBSTRUCTED OR NOT FUNTIO

Electrical System
Filed Jan 28, 202036,099 milesFL

ON JANUARY 22, 2020 AROUND 5:30 AM I DISCOVERED THAT MY BACKUP CAMERA WAS NOT FUNCTIONING. I TURNED MY CAR OFF AND ON AT LEAST THREE TIMES TO TRY AND GET IT TO WORK BUT THAT DID NOT RESOLVE THE ISSUE. THE BACKUP CAMERA IS SHOWING THE RED, GREEN AND YELLOW GUIDE LINES BUT THE SCREEN IS BLACK. IT IS NOT RETURNING ANY IMAGES FROM BEHIND THE VEHICLE. THE VEHICLE WAS AT HOME IN A PARKING SPOT WHEN THIS OCCURRED. ONE WEEK LATER TO TODAY, JANUARY 28,2020, THE BACKUP CAMERA IS STILL NOT FUNCTIONING PROPERLY. IT DID WORK FOR A FEW DAYS ON ITS OWN WITHOUT BEING REPAIRED AFTER JANUARY 22,2020 AND THEN STOPPED WORKING AGAIN. IT SEEM TO BE WORKING OFF AND ON AND I DO NOT KNOW WHAT IS CAUSING IT. WHEN I CONTACTED NISSAN, MY VEHICLE MILLAGE WAS AT 36,099. NISSAN OF CORAL SPRINGS FLORIDA STATED THAT THE WARRANTY EXPIRED AT 36,000 AND WILL NOT HONOR MY VEHICLE. I AM A MOTHER OF TWO YOUNG CHILDREN AND DO NOT FEEL COMFORTABLE REVERSING IN MY NISSAN BECAUSE LOOKING THROUGH THE BACK OR REAR GLASS OF THE NISSAN MURANO IS VERY DIFFICULT DUE TO ITS DESIGN.

Electrical System
Filed Dec 20, 201919,000 milesTN

THE ABS LIGHT, CRASH SENSOR LIGHT AND TRACTION CONTROL LIGHT WILL COME ON INTERMITTENTLY WHILE THE CAR IS ON. THE THREE LIGHTS WILL COME ON AT THE SAME TIME, AND WILL REMAIN ON UNTIL THE VEHICLE IS TURNED OFF. THE LIGHTS DO NOT COME ON EACH TIME THE CAR IS STARTED, AND WHEN THEY DO COME ON, IT IS NOT ONLY AT THE TIME OF START UP. THEY USUALLY COME ON AT LEAST ONCE A DAY. THEY HAVE COME ON WHEN THE VEHICLE IS STOPPED, STARTING UP FROM A RED LIGHT, WHILE DRIVING (VARIOUS SPEEDS), ETC. THERE IS NO RHYME OR REASON AS TO WHEN THE LIGHTS COME ON. WHEN THE LIGHTS ARE ON, NOTHING ELSE IS GOING ON WITH THE CAR--ONLY NORMAL USAGE--NO WEIRD SOUNDS, FEELINGS, ETC. THE CAR HAS BEEN AT THE DEALERSHIP FOR THE PAST 2 MONTHS. PER THE DEALERSHIP, THE ABS SENSORS, THE SPEED CONTROL SENSORS AND THE ACTUATOR HAVE ALL BEEN REPLACED, BUT THE LIGHTS STILL PRESENT THEMSELVES. NISSAN TECHNICIANS HAVE ADVISED THAT THEY WILL NEED TO BRING A NISSAN ENGINEER TO HELP THEM WITH THE ISSUE. THE CAR IS NOT EVEN 2 YEARS OLD AND HAS 19K MILES ON IT. THIS IS NOT AN ISSUE THAT I SHOULD BE DEALING WITH AND IT NEEDS TO BE CORRECTED PERMANENTLY SO IT IS NOT A RECURRING ISSUE.

Fuel/Propulsion System
Filed Nov 19, 2019CT

MURANO IS TWO YEARS OLD AND THE DEALER ADVISED THAT THE GASKET IN THE OIL PAN AND THE ENGINE GASKET ARE LEAKING AND NEED TO BE REPLACED. WHY ARE BOTH GASKETS GOING ON A 2YEAR SUV?

Vehicle Speed Control
Filed Nov 4, 201975,300 milesKS

TL* THE CONTACT OWNS A 2017 NISSAN MURANO. WHILE DRIVING 75 MPH, THERE WAS AN ABNORMAL GRINDING NOISE AND THE CRUISE CONTROL WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO ORR NISSAN OF WICHITA (10625 E KELLOGG DR, WICHITA, KS 67207, (316) 681-6900) WHERE IT WAS DIAGNOSED THAT THE DISTANCE MONITORING SYSTEM FOR THE CRUISE CONTROL NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED CASE NUMBER: [XXX]. THE CONTACT WAS ADVISED TO FILE A COMPLAINT WITH NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 75,300.*PM ('PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).')*JB

Electrical System
Filed Nov 2, 201937,000 milesGA

VEHICLE FORWARD COLLISION INDICATOR ALARM KEEPS GOING OFF EVERY FEW MINUTES DISABLING CRUISE CONTROL AFTER TEN MINUTES OR SO IT CLEARS OUT THEN AFTER TEN MINUTES IT GOES OFF AGAIN GOING THROUGH THE SAME CYCLE OVER AND OVER END RESULT MALFUNCTIONING COLLISION SENSING CAUSING NO CRUISE CONTROL WITH AUDIBLE ALARM GOING OFF OVER AND OVER WHILE DRIVING

Electronic Stability Control (esc)
Filed Oct 18, 201949,200 milesTX

MY MURANO STARTS SOMETIMES, AND SOMETIMES IT WON'T START AT ALL.NISSAN DIAGNOSTIC WAS ELETRICAL ISSUES, THEY CHANGED THE IPDM, CHANGED THE ELETRICAL DASHBOARD, IT WORKED FOR 11/2 WEEKS, AND WON'T START AGAIN. THIS CAR IS LESS THAN 50,000 MILES. APPARENTLY NISSAN CAN'T FIX THIS PROBLEM. I'M DESPERATE FOR HELP, CAUSE I'M STILL PAYING FOR THIS CAR. IT'S CURRENTLY IN MY GARAGE, IT HAS STOPPED ME THREE TIMES ON THE ROAD, AND TWICE, IN MY GARAGE COULDN'T START

Unknown or Other
Filed Oct 7, 201938,000 milesKS

WHILE DRIVING WITH THE CRUISE CONTROL ENGAGED ON MY 2017 NISSAN MURANO, A MESSAGE APPEARS ON DASH: UNAVAILABLE FRONT RADAR OBSTRUCTION. THE CRUISE CONTROL DISENGAGES AT THAT POINT, REQUIRING THE DRIVER TO USE THE ACCELERATOR. AT THAT POINT, I THINK THE AUTOMATIC BRAKING IS ALSO DISABLED. THE CAR CURRENTLY HAS ABOUT 38000 MILES ON IT AND IS 2 YEARS OLD. THE FREQUENCY OF THE PROBLEM HAS INCREASED OVER TIME. I CHECKED TO MAKE SURE THE SENSOR AT THE FRONT BUMPER IS CLEAN. THIS ERROR WILL HAPPEN ON DAYS WITH NO RAIN OR SNOW. AT FIRST, IT ERRORED WHEN EXITING A TUNNEL, BUT NOW IT OCCURS RANDOMLY (BUT SO FAR ONLY WHEN USING CRUISE CONTROL). SINCE IT IS OVER THE 36000 MILE WARRANTY, NISSAN REQUIRES A DIAGNOSIS FROM THE DEALER. THIS IS A SAFETY PROBLEM THAT SHOULD HAVE A RECALL. I ALSO RECENTLY RENTED A 2018 NISSAN ALTIMA WHILE ON VACATION, AND IT WAS REALLY BAD. IT ERRORED ABOUT EVERY 5 MINUTES, EVEN WITHOUT CRUISE CONTROL. NISSAN HAS A RECALL FOR THE ROGUE MODEL. ACCORDING TO INFORMATION ON THE INTERNET, THE PROBLEM IS A SENSOR MANUFACTURED BY BOSCH.

Power Train
Filed Sep 26, 201913,000 milesOH

WHILE ACCELERATING MIXED BETWEEN PULLING FROM ZERO MPH UPWARDS OF 40MPH THE VEHICLE HAS A HIGH PITCHED SQUEALING SOUND. THIS HAPPENS ON ANY ROADWAY WHILE THE CAR IS IN MOTION. IT DOES NOT HAPPEN WHEN THE BRAKES ARE BEING USED, ONLY WHILE ACCELERATING AND PUSHING THE THROTTLE. MY TRANSMISSION WILL SOMETIMES HESITATE OR 'THINK' WHEN SHIFTING FROM REVERSE TO ANOTHER GEAR. SOMETIMES IT IS VERY LOUD WAS A LARGE 'THUNK' SOUND COMING FROM UNDERNEATH THE CAR. THE CAR ALSO SEEMS TO MAKE A WHINING NOISE WHEN SHIFTING OUT OF DIFFERENT GATES. (PARK, REVERSE, DRIVE, ETC) I HAVE HAD THE DEALERSHIP CHECK MULTIPLE TIMES AND THEY SAY IT IS NORMAL OPERATION. I'VE TAKEN OUT OTHER NISSAN MURANO'S IN THE SAME MODEL AND IT DOES NOT DO THIS.

Power Train
Filed Sep 25, 201930,800 milesTN

THIS HAS HAPPEN NUMEROUS TIMES, THE TRANSMISSION A CVT HAS BIG PROBLEMS THAT HAS CAUSED MY WIFE AND I GREAT CONCERN. WHEN WE GO TO TAKE OFF AND REALLY HAVE TO STEP DOWN ON THE PEDDLE BECAUSE OF TRAFFIC FLOW. WE HAVE SEMI'S TRAVELING ON OUR ROAD AND OTHER ROADS, WHEN THIS OCCURRED THE FIRST TIME AFTER PURCHASING THE CAR WE THOUGHT IT WAS BAD GAS, BUT SINCE THEN WE HAVE BEEN IN CRITICAL SITUATIONS BECAUSE THE TRANSMISSION IS NOT WORKING. THE TRANSMISSION IN QUESTION IS VERY UNSAFE IN THIS VEHICLE IT ALMOST STOPS FOR A FEW SECONDS. WE HAVE SECONDS AWAY FROM 18 WHEELERS CRASHING INTO US, OR CARS WHERE YOU HAVE TO PULL OUT IN TRAFFIC. WHAT BOTHERS ME IS MY WIFE DRIVES THIS VEHICLE AT LEAST ONCE A DAY. SOMETIMES WITH MY DAUGHTER, AND GRANDSON. WHERE WE LIVE BIG TRUCKS HAULING WOOD TO THE PAPER MILL HAVE ALMOST CRASHED INTO US ON NUMEROUS OCCASIONS, SAME WITH CARS.SOME EVEN SHOWING ROAD RAGE WHEN MY WIFE IS MINDING HER OWN BUSINESS, AND SAME WITH ME. THIS PROBLEM HAS CAUSED US TO KNOW THAT THE TRANSMISSION IS DOING THIS ON A REGULAR BASIS. WHEN THE CAR IS IN MOTION, WE HAVE EVEN BEEN PUT IN THE MEDIUM BECAUSE OF THIS CVT PROBLEM, AND WE BELIEVE BY LOOKING ON THE WEB NOW, AND ASKING THE MECHANIC WE ALWAYS USE HAS SAID THE SAME. WE HAVE HAD THIS CAR SINCE JULY 2018. WE KNOW NOW IT ISN'T BAD GAS, OR THE INJECTORS NEEDING CLEAN, OR THE TRANSMISSION OIL NEEDING CHANGE. WE HOWEVER KNOW THAT WITH THIS SAFETY PROBLEM IT WILL BE JUST A MATTER OF TIME IF NOT US BUT SOMEONE DRIVING THIS TYPE O

Electronic Stability Control (esc)
Filed Sep 9, 201958,000 milesWA

TL* THE CONTACT OWNS A 2017 NISSAN MURANO. WHILE THE VEHICLE WAS ACCELERATING, THE WHEELS SPUN A LITTLE AND THE ELECTRONIC STABILITY CONTROL MALFUNCTIONED. THE FAILURE CAUSED THE VEHICLE TO NOT ACCELERATE FOR AN EXTENDED PERIOD OF TIME. THE CONTACT MENTIONED THAT THE BRAKE PEDAL NEEDED TO BE DEPRESSED IN ORDER FOR THE VEHICLE TO OPERATE. THE VEHICLE WAS TAKEN TO DAVE SMITH NISSAN (6901 E SPRAGUE AVE, SPOKANE VALLEY, WA 99212, (509) 309-8911) WHERE THEY INFORMED THE CONTACT THAT THE VEHICLE WAS DESIGNED TO OPERATE IN THAT MANNER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDE CASE NUMBER: 37021429. THE APPROXIMATE FAILURE MILEAGE WAS 58,000. *TR CONSUMER STATED STABILITY CONTROL KILLS THROTTLE FOR TOO LONG.*JB

Air Bags
Filed Aug 24, 2019MO

LOCAL NISSAN DEALERSHIP IS PUTTING UP BARRIERS TO MY RECALL REPAIR. ON 2 DIFFERENT OCCASIONS, I WAS TOLD THAT 'WE DON'T DO RECALL REPAIRS ON THE WEEKEND'. I DON'T UNDERSTAND WHY THEIR LABOR COSTS ON THE WEEKEND ARE MY PROBLEM. I CALLED ON A MONDAY MORNING WHEN I WAS ON VACATION FROM WORK. NOT ONLY COULD THE SERVICE MANAGER NOT CONFIRM FOR ME WHETHER THEY HAD THE NECESSARY PARTS ON HAND TO REPAIR MY RECALL...SHE ALSO SAID THEY ONLY DO IT BY APPOINTMENT AND NEED 1 WEEKS NOTICE!! SO I AM BEING EXPECTED TO BRING MY CAR IN TWICE (ONCE FOR THEM TO 'LOOK AT IT AND CONFIRM I'M ON THE RECALL LIST, AND A 2ND TIME TO GET THE REPAIR DONE). HOW IS IT THAT THE MANUFACTURER MAKES A DEFECTIVE PRODUCT, YET I AM EXPECTED TO JUMP THROUGH ALL THESE HOOPS, TAKE TIME OFF OF WORK (VACATION TIME) TO MEET ALL OF THEIR TERMS OF FIXING A MISTAKE THAT NISSAN MADE. BUT HEY, THEY WERE SURE TO GET THOSE NOTICES MAILED OUT SUPER FAST, TO GIVE ME THE IMPRESSION THEY CARED ABOUT MY SPOUSES LIFE/DEATH RISK EVERY DAY WHEN SHE DRIVES A FLAWED PRODUCT TO/FROM WORK. SO UNACCOMMODATING AND ARROGANT OF NISSAN TO PUT THEIR CUSTOMERS THROUGH THIS GAUNTLET.

Electrical System
Filed Aug 22, 201970,000 milesMO

I PURCHASED A NEW 2017 NISSAN MURANO A COUPLE OF YEARS AGO. AFTER 6 MONTHS OF OWNERSHIP, WHILE IN MOTION ON ANY ROAD OR HIGHWAY MY CAR WILL BEEP AND SHOW "FRONT RADAR UNAVAILABLE DUE TO OBSTRUCTION". IT THEN TURNS OFF MY ABILITY TO HAVE CRUISE CONTROL AND REMOVES AEB AND FEB FEATURES. AFTER RESEARCHING THIS ISSUE, IT LOOKS LIKE SEVERAL NISSAN OWNERS HAVE HAD THE SAME ISSUE BECAUSE OF A FAULTY RADAR. NISSAN REPLACED THE RADAR ONCE BUT THAT RADAR IS NOW BAD TOO. THE AEB, FEB, AND CRUISE CONTROL WILL NOT WORK IN MY CAR. NISSAN STATES THEY WILL NOT ASSIST IN REPLACING THE RADAR AGAIN BECAUSE THEY HAVE REPLACED IT BEFORE. THIS IS A SAFETY CONCERN AND NEEDS TO BE ADDRESSED WITH A POTENTIAL RECALL IN MY OPINION.

Service Brakes
Filed Aug 8, 201931,789 milesIN

MY AUTOMATIC BRAKING SYSTEM AND CRUISE CONTROL DISABLES ITSELF. COMPONENT FROM BOSCH. THE FLAW IN THE RADAR UNIT ALLOWS THE SENSOR TO FREQUENTLY DEACTIVATE ITSELF, DISABLING CRUISE CONTROL AND EMERGENCY BRAKING. WHEN THE SENSOR TURNS ITSELF OFF, DRIVERS ARE SEEING A WARNING IN THE DASH THAT SAYS, 'FRONT RADAR UNAVAILABLE DUE TO OBSTRUCTION.' THIS HAPPENS MULTIPLE TIMES IN A GIVEN DAY.

Service Brakes
Filed Aug 5, 201919,500 milesNV

THE CAR WAS IN MOTION AND ALL OF THE SUDDEN SHUT OFF WHILE DRIVING AND LOST ABILITY TO STOP, STEER, AND RESTART. WHEN CAR CAME TO A STOP I TRIED TO START THE CAR AND IT STALL. CAR WAS FULL OF GAS AND ALL FLUID LEVELS ARE FINE. THE CAR HAS 20K MILES SO NO MECHANICAL PROBLEMS EXIST. THIS HAPPENED IN LAS VEGAS WHILE THE OUTSIDE TEMPERATURE WAS 108. I SAW THE SAME ISSUE WITH OTHER NISSAN CARS IN LAS VEGAS PER YOUTUBE VIDEOS. PLEASE HELP! I AM AFRAID IT MAY DO SO AGAIN AND CAUSE AN ACCIDENT. THIS HAPPENED TODAY AND AFTER LEAVING THE CAR PARKED FOR 2 HOURS STARTED WORKING FINE.

Power Train
Filed Jul 17, 201933,000 milesWI

VEHICLE HAS 35,700 MILES ON IT. BOUGHT THE VEHICLE JUNE OF 2018 WITH 30,000 MILES ON IT. WHILE DRIVING 55 MPH OR FASTER AND YOU GO AND TRY TO PASS SLOWER TRAFFIC WHETHER IT'S ON THE HIGHWAY OR FREEWAY AND YOU TURN THE WHEEL TO CHANGE LANES WHILE PRESSING DOWN ON THE ACCELERATOR TO SPEED UP, THE TRANSMISSION DOES NOT DOWN SHIFT AND SPEED UP. THE RPM GAUGE INCREASES AND THE ENGINE REVS HIGH BUT THE VEHICLE DOES NOT INCREASE IN SPEED. AFTER YOU STRAIGHTEN OUT THE STEERING WHEEL THE VEHICLE ALL OF A SUDDEN DOWN SHIFTS AND TAKES OFF. IT IS DANGEROUS FOR PEOPLE PULLING OUT INTO TRAFFIC TO PASS CAUSE THE VEHICLE WILL NOT INCREASE IN SPEED AND IT LEAVES YOU TOOLING ALONG IN ONCOMING TRAFFIC. IT IS UNDER FACTORY WARRANTY AND I TOOK VEHICLE INTO THE NISSAN DEALERSHIP. I WAS TOLD EVERYTHING WAS FINE AND THERE WASN'T ANYTHING THAT COULD BE DONE BECAUSE THERE WASN'T ANY TROUBLE CODES STORED IN THE VEHICLES SYSTEM. IT DOES THIS AT LEAST ONCE PER MONTH AND NO TROUBLE LIGHTS COME ON INSIDE THE VEHICLE. I HAVE MADE MULTIPLE COMPLAINTS TO THE DEALER ABOUT THIS AND NOTHING HAS COME OF IT. I HAVE MADE MULTIPLE INQUIRIES ABOUT THIS ONLINE TO NISSAN DIRECTLY AND VEHICLE MECHANIC TYPE SITES. I HAVEN'T HEARD ANYTHING BACK FROM NISSAN THEMSELVES BUT OTHER MECHANIC TYPE SITES HAVE COME TO THE SAME CONCLUSION, IT HAS TO BE THE A COMPUTER MODULE OR TRAFFIC CONTROL SYSTEM. SOMETHING TO DO WITH THE COMPUTER SYSTEM OR MODULES THEMSELVES. NO TROUBLE CODES THEREFORE NOTHING IS WRONG, IS NISSAN'S STANCE. FOR

Service Brakes
Filed Jul 9, 201919,000 milesNC

MY CAR HAS A FRONT EMERGENCY BRAKING SYSTEM. THE SENSOR FOR THIS SYSTEM IS LOCATED AT THE FRONT OF THE CAR, UNDERNEATH ONE OF THE HEAD LIGHTS. THE SENSOR DETECTS WHEN A VEHICLE IN FRONT OF YOU HAS STOPPED. AS YOU GET CLOSER TO THE VEHICLE, IF YOU DO NOT STOP, THE CAR WILL SOUND A 3-BEEP ALERT NOTIFYING YOU TO STOP. IF YOU STILL DO NOT STOP, THE CAR WILL APPLY THE BRAKES AND FORCE THE CAR TO STOP TO PREVENT AN ACCIDENT. ONE NIGHT, I WAS DRIVING HOME ON A CITY STREET, WHEN THE 3-BEEP ALERT SOUNDED, AND THE DASHBOARD DISPLAY STARTED FLASHING RED AND WHITE LIGHTS. THERE WAS A MESSAGE ON THE DISPLAY STATING THAT A CRASH WAS IMMINENT. THEN THE BRAKES ENGAGED SUDDENLY, AND THE CAR ALMOST CAME TO A COMPLETE STOP IN THE MIDDLE OF THE STREET. THE BRAKES ENGAGED SO HARD AND SO QUICKLY, THAT IT THREW ME FORWARD IN THE SEAT. AT THE TIME, THERE WAS NO CAR IN FRONT OF ME COMING TO A SUDDEN STOP AND NO CRASH WAS IMMINENT. THE CLOSEST CAR TO ME WAS 2-3 CAR LENGTHS AHEAD, AND IT HAD NOT STOPPED. THANKFULLY, THE STREET WAS NOT BUSY AT THE TIME, AND THERE WAS NO ACCIDENT. NISSAN IS AWARE OF THIS ISSUE, AND THERE ARE CLASS ACTION LAWSUITS, BUT NISSAN WON'T ISSUE A RECALL. I'VE TAKEN MY CAR TO 2 NISSAN DEALERSHIPS AND THEY WON'T REPLACE THE SENSOR. THE FIRST DEALER TOLD ME MY SENSOR WAS DIRTY, BUT THAT DOESN'T EXPLAIN WHAT HAPPENED. ACCORDING TO THE OWNER'S MANUAL, IF THE SENSOR IS DIRTY, THERE WILL BE A MESSAGE ON THE DASHBOARD DISPLAY INDICATING THE SENSOR IS OBSTRUCTED, AND THE FRONT BRAKING SY

Unknown or Other
Filed Jul 8, 201912,000 milesFL

FORWARD RADAR WHICH CONTROLS THE AUTOMATIC BRAKING SYSTEM AND CRUISE CONTROL STOPS WORKING FOR NO REASON - STATES RADAR NOT AVAILABLE, OBSTRUCTION, WHEN THE CAR IS IN MOTION. UNIT HAS BEEN REPLACED ONCE AND JUST STARTING NOT WORKING AGAIN. WHEN THIS HAPPENS THE CRUISE CONTROL GOES OFF AND THE CAR SLOWS DOWN QUICKLY. THIS IS A REAL SAFETY CONCERN FOR CARS BEHIND YOU AS BRAKE LIGHTS DO NOT COME ON WARNING THAT YOU ARE SLOWING DOWN.

Unknown or Other
Filed Jul 5, 201919,800 milesPA

HAPPENS AT LEAST ONCE A TRIP. THE FRONT RADAR, USED FOR COLLISION MITIGATION/INTELLIGENT CRUISE CONTROL, SHUTS OFF AND REPORTS OBSTRUCTION FOR NO APPARENT REASON. THIS RENDERS THE SAFETY SYSTEMS USELESS.

Service Brakes
Filed Jun 26, 201919,260 milesNY

WHILE DRIVING ABOUT 15 - 20 MPH ON A CITY STREET, THE AUTOMATIC EMERGENCY BRAKING SYSTEM ACTIVATED FOR NO APPARENT REASON. THERE WAS A 3 BEEP WARNING THEN THE CAR STOPPED ABRUPTLY. THE DEALER, CENTRAL AVENUE NISSAN IN YONKERS, NY. CHECKED THE SYSTEM AND RECEIVED CODE C1B55 (ELSEWHERE IN THE REPORT CITED, C1355), RADAR BLOCKAGE, (STORED PAST CODE). THE TECHNICIAN ATTRIBUTED THIS TO "SIDE RADAR BLOCKAGE" THEY CHECKED THE AREA OF THE SENSOR AND FOUND NO DEBRIS. NISSAN SERVICE WAS NOT CLEAR WHY A FALSE SIDE RADAR BLOCKAGE WARNING SHOULD TRIGGER ABRUPT BRAKING. ALSO, THEY DIDN'T ACTUALLY FIX ANY PROBLEM. THE REPORT IS AVAILABLE IF REQUESTED AND CONTAINS SUPPLEMENTARY INFORMATION FROM THE SERVICE DIAGNOSTICS NOT GENERALLY SHOWN TO THE CUSTOMER.

Seat Belts
Filed May 31, 2019200 milesMN

WITHIN WARRANTY TIME FRAME OF VEHICLE - SEATBELT FABRIC ROLLS INSIDE OF MALE SLIDING END MECHANISM ON DRIVERS SIDE FRONT SEATBELT WHEN PULLED FROM THE LEFT OVER TO THE RIGHT AND INTO THE FEMALE END. RESULTING IN INSUFFICIENT TIGHTNESS ACROSS LAP, AND "STUCK" FABRIC THAT NEEDS TO BE MANUALLY UNFOLDED AND "UNSTUCK" FROM WITHIN THE MALE END SLIDING BELT MECHANISM. HAPPENS SEVERAL TIMES A DAY TO MULTIPLE DRIVERS. DOES NOT OCCUR IN PASSENGER SIDE OR REAR SEATBELTS. HAPPENS WHEN PUTTING SEAT BELT ON BEFORE DRIVING. HAVE HAD IT REPLACED, AND CHECKED THREE TIMES AT DEALERSHIP, THEY COULD NOT DUPLICATE ISSUE. BUT IT CONTINUES TO OCCUR DAILY. MAY BE DEFECTIVE FABRIC OR RETRACTABLE MECHANISM?

Unknown or Other
Filed May 6, 201917,359 milesTX

DRIVING ON THE ROAD WHEN LOUD SHOTGUN BLAST SOUND ABOVE RESULTING FROM THE SUNROOF EXPLODING. NO TRAFFIC IN FRONT TO SAY A ROCK HIT IT NOR ANYTHING ABOVE LIKE AN OVERPASS TO DROP SOMETHING FROM.

Unknown or Other
Filed Apr 24, 201917,362 milesMN

DRIVING DOWN AN OPEN PAVED COUNTY ROAD, DRIVING STRAIGHT AT AROUND 60 MPG. NO CARS IN SIGHT, NO TREES OR BUILDING NEAR THE ROAD AND WE HEARD WHAT SOUNDED LIKE A GUNSHOT INSIDE THE VEHICLE. WE LOOKED AROUND AND COULDN'T TELL WHAT HAPPENED. I LOOKED UP AND THERE WAS A HOLE IN THE CENTER OF THE MOONROOF THEN GLASS STARTED FALLING. MY KIDS IN THE BACKSEAT HAD MORE GLASS THAN THE FRONT. THE GLASS THAT WAS REMAINING WAS CURVED UP WHICH SEAMED STRANGE BECAUSE NO ONE TOUCHED THE ROOF. WE HAVE A PANORAMIC MOONROOF BUT IT WAS ONLY THE MOVABLE PIECE EXPLODED. ROOF AND WINDOWS WERE CLOSED, IT WAS 85 DEGREES OUTSIDE AND WE HAD THE AIR CONDITIONING ON. I CALLED NISSAN AND OPENED AN INCIDENT AND THEY DENIED ANY RESPONSIBILITY STATING GLASS ISN'T COVERED AND SINCE THERE IS NO EVIDENCE SHOWING IT EXPLODED AND WASN'T HIT THEY ARE NOT LIABLE. I HAVE FULL COVERAGE GLASS INSURANCE SO I WOULDN'T HAVE TO PAY EITHER WAY IT IS THE POINT THAT THIS IS NOT MY FAULT AND AFTER LOOKING AT ALL OF THE SAME ISSUES WITH THESE GLASS ROOFS IT SHOULD BE THE RESPONSIBILITY OF THE CAR MANUFACTURER.

Electrical SystemFire
Filed Apr 1, 201919,600 milesMA

ANTI LOCK BRAKE PUMP CAN LEAK BREAK FLUID ONTO CIRCUIT BOARD CAUSING AN ELECTRICAL SHORT AND CAUSE A FIRE RISK. NISSAN RECOMMENDS PARKING VEHICLES (IN MY CASE A MURANO PLATINUM 2017) OUTSIDE. IF DRIVERS SEE ANTI-LOCK BRAKE WARNING FOR MORE THAN 10 SEC AFTER ENGINE START, DO NOT DRIVE VEHICLE. PROBLEM- MY CAR VIN DID NOT COME UP ON THE RECALL SO I NEVER RECEIVED THE WARNING. I EXPERIENCED AN ELECTRICAL FIRE UNDER HOOD (PASSENGER SIDE) WHEN CAR WAS OFF AND PARKED INSIDE MY GARAGE. WE HAPPEN TO BE HOME AND SMELL SMOKE. CALLED NISSAN CORPORATE TO URGE THE RECALL BE ISSUED AGAIN.

Vehicle Speed Control
Filed Mar 19, 201937,000 milesOH

INTERMITTENT 'FRONT RADAR OBSTRUCTION' WARNING LIGHT AND IMMEDIATE DISABLING OF THE PREDICTIVE FORWARD COLLISION WARNING, FORWARD EMERGENCY BRAKING AND CRUISE CONTROL SYSTEMS. THIS IS A SAFETY ISSUE, PARTICULARLY FOR THE RAPID DECELERATION THAT CAN OCCUR IN HEAVY TRAFFIC WHEN USING CRUISE CONTROL.

Vehicle Speed Control
Filed Feb 3, 201920,000 milesIL

THE CRUISE CONTROL SYSTEM FAILS - IT IS TURNS OFF AUTOMATICALLY. THE ERROR MESSAGE ON THE DASHBOARD DISPLAY SAY'S THE FRONT RADAR SYSTEM STOPPED WORKING. THIS HAPPENS ARBITRARILY AND WITHOUT PRIOR WARNING REGARDLESS OF DAY OR NIGHT OR WEATHER CONDITIONS. THE SYSTEM WILL BE OPERABLE AGAIN IN 10 OR 15 MINUTES. MY CAR IS STILL UNDER WARRANTY. I REPORTED THE PROBLEM TO NISSAN. THEY SAID IT IS A KNOWN PROBLEM AND THEY ARE RESEARCHING THE CAUSE. HOWEVER NISSAN DIDN'T ALERT ME TO THE PROBLEM. I HAVE NO EVIDENCE NISSAN IS REALLY WORKING ON A SOLUTION. THIS IS A SAFETY ISSUE BECAUSE WHEN THE RADAR SYSTEM STOPS THE CRUISE CONTROL SYSTEM SHUTS DOWN AND THE CAR BEGINS TO DECELLERATE. UNDER CERTAIN CONDITIONS THIS MAY STARTLE OR CONFUSE THE DRIVER AND LEAD TO PANIC OR ABRUPT MANUVERS.

Power Train
Filed Dec 24, 2018200 milesIL

WHEN MAKING SHARP TURN (LEFT OR RIGHT) INTO FAST MOVING TRAFFIC AND DRIVING STRAIGHT AFTER THE TURN, WHILE PUSHING ACCELERATOR PEDAL HARD, THE RPM WILL GO UP HIGH BUT THE SPEED WILL NOT (IT WILL INCREASE VERY SLOWLY). THE RPM WOULD STAY HIGH (5000 TO 6000) THERE WILL BE LOTS OF NOISE FROM THE DRIVE TRAIN BUT NOTHING WILL HAPPEN TO LOWER THE RPM. IN ORDER TO MAKE THE CVT WORK PROPERLY AFTER THAT, THE ACCELERATOR PEDAL HAS TO BE FULLY RELEASED AND THE RPM WILL HAVE TO GO DOWN. I CAN REPLICATE THIS CONDITION MOST OF THE TIME (IT DEPENDS ON WHETHER THE ACCELERATOR PEDAL IS PUSHED HARD ENOUGH WHILE TURNING), AND IT HAS BEEN HAPPENING EVER SINCE PURCHASE OF THIS CAR. AT THE DEALERSHIP GARAGE I WAS TOLD THAT SINCE THERE IS NO FAULT CODE THEY CAN'T HELP AND REFUSED TO TAKE A RIDE IN THE CAR.

Vehicle Speed Control
Filed Dec 3, 201820,000 milesTX

C/S FORWARD COLLISION WARNING KEEPS PERIODICALLY COMING ON WITH NO OBSTRUCTION IN FRONT OF VEHICLE. WHEN WARNING OCCURS IT SHUTS OF THE CURSIE CONTROL. VERY DANGEROUS WHEN DRIVING DOWN THE HIGHWAY.

Unknown or Other
Filed Nov 12, 201811,500 milesTX

PLATINUM PACKAGE. WHEN CAR IS IN MOTION, FORWARD COLLISION WARNING SYSTEM MALFUNCTION INCORRECTLY IDENTIFIES A PENDING COLLISION, INDICATING THAT A COLLISION IS IMMINENT. ONCE THE WARNING OCCURS, BOTH VISUAL ON THE DASH, AND AUDIBLE BEEP, IT WILL NOT GO AWAY. IT CONTINUES UNTIL THE VEHICLE IS TURNED OFF. OCCURS OFTEN. DEALERSHIP ATTEMPTS TO REPAIR FAIL. PARTS DEPARTMENTS CLAIM REPLACEMENT PARTS ARE NOT AVAILABLE. THIS IS DANGEROUS TO TIMID DRIVERS IN HEAVY TRAFFIC. ALTHOUGH PROBLEM EXISTS IN LIGHT TRAFFIC AS WELL.

Vehicle Speed Control
Filed Oct 31, 2018LA

C/S FORWARD COLLISION WARNING KEEPS PERIODICALLY COMING ON WITH NO OBSTRUCTION IN FRONT OF VEHICLE. FIRST REPORTED JUNE 2018, REPLACED FAILED AGAIN, CURATING UNDER ENGINEERING REVIEW, AT THIS TIME WHEN IT ALARMS ALL TIME, ALSO CURSE CONTROL DOES NOT WORK, AND SIDE ALARM OFF AND ON. WHEN IN MOTION, WE HAVE INSURANCE DISCOUNT FOR THE COLLISION WARNING SYSTEM THAT IS NOT WORKING.

Unknown or Other
Filed Oct 14, 20181,000 milesFL

RATTLING / VIBRATING NOISES INTERIOR LEFT DOOR / VENT / DASH AT ELEVATED TEMPERATURES. NISSAN IS AWARE OF DEFECTIVE PARTS. 4 ATTEMPTS WERE MADE TO REPAIR IT AND THE PROBLEM STILL PERSISTS AT EXTERNAL TEMPERATURE ABOVE 90 DEGREES (FLORIDA SUMMER). THE NOISES OCCUR WHILE DRIVING AROUND 45 MPH AND ARE A MAJOR DISATRACTION AND SAFETY ISSUE.DRIVING IN CITY STREETS. THE NOISE IS INTERMITTENT AND ACCORDING TO THE DEALER NISSAN HAS PREVIOUSLY ISSUED AN ADVISORY (TO DEALERS) WITH A FIX. THE "RUBBER BAND TYPE FIX" IS TEMPORARY AND THE NOISES KEEP ON OCCURRING, INTERMITTENTLY AFTER IT IS PARKED IN OPEN AREA FOR 1-2 HOURS AND CAR IS DRIVEN ON CITY STREETS AT AROUND 45 MPH. THE NOISES ARE DISTRACTION AND IS A SAFETY HAZARD. NISSAN ATTEMPTED FIXING IT 3 TIMES, AT FIRST DISMISSED IT STATING CANNOT DUPLICATE. SIMILAR INTERIOR NOISES OCCUR INTERMITTENTLY ON THE RIGHT SIDE DOOR AND DASH WHILE DRIVE AT SIMILAR SPEEDS.THE EXTERNAL TEMPERATURES ARE ABOVE 90 AND THE AC IS ON AT 72-75 DEGREES. I HAVE VIDEO TAPE ON IPHONE RECORDING THE SOUND, THE FILE IS TOO BIG TO EMAIL OR TRANSFER TO MY LAPTOP (I HAVEN'T FIGURED IT OUT AS YET). IT FIRST HAPPENED IN AUGUST 2017 AND HAS CONTINUED. THE PROBLEM GETS WORSE WITH INCREASING EXTERNAL TEMPERATURE. WORK ORDERS CONTAINS PERSONAL INFORMATION AND THEREFORE NOT ATTACHED

Unknown or Other
Filed Oct 12, 20187,000 milesMA

PANORAMIC SUNROOF SHATTERED WHEN DRIVING DOWN HIGHWAY. NOTHING HIT CAR TO CAUSE GLASS TO SHATTER. PER INSURANCE ADJUSTER THIS IS A DESIGN FLAW WITH THE CAR

Air BagsCrash2 injured
Filed Sep 28, 201814,099 milesMI

TL* THE CONTACT OWNS A 2017 NISSAN MURANO. WHILE DRIVING 35 MPH, THE BRAKE PEDAL WAS DEPRESSED AND THE VEHICLE DID NOT STOP. THE BRAKES HAD COMPLETELY FAILED. AS A RESULT, THE CONTACT REAR ENDED ANOTHER VEHICLE. NONE OF THE AIR BAGS DEPLOYED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED. THE CONTACT SUSTAINED INJURIES TO THE NECK AND HEAD. THE DRIVER OF THE OTHER VEHICLE SUFFERED UNKNOWN INJURIES. MEDICAL ATTENTION WAS REQUIRED. THE CONTACT WAS PROVIDED WITH INSURANCE CLAIM NUMBER: 258-472-1S236. THE MANUFACTURER WAS MADE AWARE OF THE CRASH. THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 14,099. *DT *JS

Vehicle Speed Control
Filed Sep 26, 201810,000 milesOK

CONTINUALLY GETTING ERROR MESSAGE SAYING "UNAVAILABLE FRONT RADAR OBSTRUCTION". TOOK TO DEALER AND THEY SAID IT WAS FINE AFTER CLEARING THE CODE. DROVE AWAY FROM DEALER AND IT DID IT AGAIN. TOOK IT BACK AND THEY NOW SAY NISSAN IS "ENGINEERING" THE PROBLEM AND DON'T RECOMMEND A FIX. TOOK IT ON THE HIGHWAY AND WAS PASSING ANOTHER VEHICLE AT 75MPH WHEN IT WENT OFF AND IT DISABLED MY CRUISE CONTROL. THAT WAS QUITE STARTLING AND IS POTENTIALLY DANGEROUS. CALLED NISSAN CORPORATE OFFICE AND FILED A CASE. THEY DON'T SEEM TO ACKNOWLEDGE THE PROBLEM, YET I SEE OTHERS ARE HAVING THE SAME PROBLEM WHEN I CHECK FORUMS ON THE INTERNET.

Unknown or Other
Filed Sep 20, 2018TX

KEY FOBS AND AUTO START DOESN'T ALWAYS WORK. MURANO WILL BE PARKED AND OFF AND I WALK UP WITHIN 15 FT OF THE DRIVERS SIDE DOOR AND TRY TO AUTOSTART AND IT CONSISTENTLY ONLY WORKS ABOUT 1 IN 4 TRIES. DEALERSHIP HAS REPLACED BOTH FOBS AND BATTERIES AND STILL NOT WORKING EVERY SINGLE TIME. ALSO, SEVERAL TIMES IN THE PAST YEAR, I GET IN AND PLACE FOOT ON BRAKE AND PUSH BUTTON TO START AND IT WILL NOT START, TAKES SEVERAL ATTEMPTS BEFORE THE VEHICLE WILL START!!!

Vehicle Speed Control
Filed Aug 19, 201833,500 milesMS

THE CAMERA ON THE FRONT OF MY VEHICLE HAD TO BE REPLACED BECAUSE IT WAS DAMAGED BY SOMETHING OFF THE ROAD CRACKING THE LENSES AND, AS A RESULT, CAUSING MY CRUISE CONTROL NOT TO FUNCTION PROPERLY AS WELL. I COULD NOT USE MY DRIVING SAFETY CONTROLS THAT CONTROLLED DISTANCES BETWEEN VEHICLES ALSO. THIS WAS A POOR DESIGN FLAW AND WAS NOT COVERED UNDER MY ORIGINAL WARRANTY PERIOD OF 3 YEAR/36000 MILES. WE HAVE HAD THE ISSUE(S) FIXED BUT THERE IS NOTHING TO PREVENT IT FROM HAPPENING AGAIN. WE WILL PROBABLY NOT BUY ANOTHER NISSAN PRODUCT AGAIN EVEN THOUGH THIS IS OUR SIXTH CONSECUTIVE PURCHASE FROM NISSAN.

Electrical System
Filed Aug 19, 20188,810 milesIL

MY VEHICLE HAD A WARNING LIGHT COME ON STATING "FRONT COLLISION AVOIDANCE UNAVAILABLE". IT WOULD SHUT OFF THE CRUISE CONTROL. TOOK IT INTO THE DEALER. THEY SAID THE VEHICLE OPERATED AS DESIGNED. TOOK IT BACK IN SEVERAL WEEKS LATER DEMANDING THEY FIX THE PROBLEM. TOOK A TEST DRIVE WITH THE TECHNICIAN. PROBLEM DID NOT REOCCUR. I GOT OUT. THE TECHNICIAN STARTED THE CAR TO PULL IT IN THE SHOP AND THE WARNING CAME ON. THEY TRACED THE PROBLEM TO A SENSOR. THE SENSOR IS NOT AVAILABLE AND IS ON BACKORDER. IN THE MEAN TIME THE CRUISE DOES NOT OPERATE AND THE FRONT COLLISION AVOIDANCE DOES NOT WORK (WAITING 5 WEEKS NOW). CANNOT DEPEND UPON THE COLLISION AVOIDANCE EVEN THOUGH THEY ADVERTISE IT.

Unknown or Other
Filed Aug 11, 20183,000 milesTX

WHILE ON A RECENT ROAD TRIP DURING DRY CONDITIONS. WE HAVE STARTED RECEIVING A POP UP MESSAGE RELATING TO THE FORWARD EMERGENCY BRAKING SYSTEM ON OUR DISPLAY - FRONT RADAR OBSTRUCTION. THIS HAS NOT AFFECTED BRAKING TO OUR KNOWLEDGE AND FOLLOWING THE RESET STEPS IN THE OWNERS MANUAL DID NOTHING.

Visibility/Wiper
Filed Jul 23, 201814,000 milesPA

THE CAR HOOD HAS A RIDGE THAT SLOPES TOWARD THE DRIVER DIRECTLY IN FRONT OF THE WINDSHIELD WIPERS. THE SUN REFLECTS DIRECTLY INTO THE DRIVER WHEN THERE IS MORNING OR AFTERNOON SUN AND THE SUN VISOR CANNOT BE POSITIONED LOW ENOUGH TO BLOCK THE REFLECTION. THIS REFLECTION CAN TEMPORARILY BLIND THE DRIVER WHILE THE CAR IS IN MOTION. I AM TRADING THIS CAR IN FOR ANOTHER VEHICLE BECAUSE OF THIS ISSUE.

Visibility/Wiper
Filed Jun 28, 201837,000 milesCA

I HAVE A 2017 NISSAN MURANO. I WAS DRIVING ON A HIGHWAY AT APPROXIMATELY 12 IN THE AFTERNOON WHEN WE HEARD A LOUD EXPLOSION ON THE ROOF OF THE CAR. THE SUNROOF GLASS AND HEADLINER WERE BOTH CLOSED. I SLIGHTLY OPENED THE HEADLINER AND COULD SEE THE GLASS WAS SHATTERED. I IMMEDIATELY PULLED OVER ON THE SIDE OF THE HIGHWAY AND LOOKED ON TOP OF THE CAR TO FIND THE FRONT SECTION OF THE PANORAMIC SUNROOF HAD COMPLETELY EXPLODED AND WAS SHATTER. THE GLASS WAS ACTUALLY PROTRUDING UPWARD SO IT WAS OBVIOUS NOTHING HAD FALLING FROM THE SKY ON TOP OF IT. THE GLASS, THEN GAVE WAY AND COMPLETELY FELL ON THE FABRIC HEADLINER. WE THEN SPENT THE NEXT HOUR AND A HALF ON THE SIDE OF THE HIGHWAY WAITING FOR A TOW TRUCK WHERE THE VEHICLES WAS THEN TOWED TO A NISSAN DEALER. AT THE TIME OF INCIDENT, IT WAS 75 DEGREES OUTSIDE AND CLEAR DAY. I WAS DRIVING 55 MILES PER HOUR.

Visibility/Wiper
Filed Jun 20, 20189,000 milesGA

I AM CONCERNED ABOUT THE GLARE FROM THE HOOD THAT BLINDS ME WHEN I'M DRIVING. WHEN THE SUN SHINES ON THE HOOD IT CAUSES A GLARE THAT PREVENTS THE DRIVER FROM SEEING THE ROAD. THIS HAS BEEN GOING ON SINCE I PURCHASED THE CAR IN MARCH 2018. I HAVE TRIED ADJUSTING MY SEAT, ADJUSTING THE STEERING WHEEL, AND WEARING UV PROTECTED SUNGLASSES. NONE OF THESE SOLUTIONS HELP THE PROBLEM. NOW I'M EXPERIENCING EYE PAINS THAT I'M WORRIED MAY BE RELATED. BUT MOST IMPORTANTLY I'M WORRIED THAT THE GLARE WILL CAUSE ME TO HAVE A CAR ACCIDENT.

Power Train
Filed May 17, 20185,800 milesCT

TL* THE CONTACT OWNS A 2017 NISSAN MURANO. WHILE DRIVING 10 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED AND THE RPMS INCREASED; HOWEVER, THE VEHICLE FAILED TO MOVE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (GIRARD NISSAN, 425 GOLD STAR HWY, GROTON, CT 06340). THE FAILURE WAS UNABLE TO BE DUPLICATED; HOWEVER, THE SOFTWARE MODULE UPDATE WAS COMPLETED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 5,800.

Air BagsCrash1 injured
Filed Apr 19, 201828,200 milesOK

TAKATA INFLATORS, THIS COMPLAINT MAY BE RELATED TO THE PREVIOUS RECALLS BUT I AM NOT AN EXPERT. I'D LIKE TO HAVE THE AIRBAGS NOT DEFLATING IN AN ACCIDENT WHERE THERE WAS SIGNIFICANT DAMAGE TO THE PASSENGER FRONT OF MY VEHICLE WHILE TRAVELING AT ABOUT 30MPH. I WAS TRAVELING ON A CITY ROAD WHEN ANOTHER VEHICLE TURNED LEFT FROM THE RIGHT LANE CAUSING ME TO SLAM ON BRAKES AND OUR VEHICLES COLLIDED.

Power Train
Filed Apr 10, 20183,000 milesPA

IN 9000 MILES, I'VE HAD THIS OCCUR 3 TIMES. IMMEDIATELY AFTER TURNING - STRAIGHTENING OUT, ACCELERATION WILL NOT KICK IN. I SEE THE RPMS GOING UP AS I AM HITTING THE GAS, BUT THE VEHICLE IS NOT GETTING ANY POWER TO THE WHEELS - I WAS ACTUALLY SLOWING DOWN FROM MY TURN INERTIA. I HAD MY CAR UP TO 5000 RPMS, BUT I WAS STILL ONLY GOING ~25-35 MPH. VERY DANGEROUS IF I PULL INTO TRAFFIC. I HAD MY VEHICLE LOOKED AT BY THE DEALERSHIP, HOWEVER SINCE THERE WERE NO CODES, THEY COULD NOT FIND ANYTHING WRONG. I CONTACTED NISSAN CUSTOMER CARE AND THEY ARE NOT INTERESTED IN TROUBLESHOOTING IF THERE ARE NO CODES. THE DATE LISTED IS APPROXIMATE.

Visibility/Wiper
Filed Mar 27, 201811,000 milesAR

WHILE BACKING OUT OF MY DRIVEWAY THE REAR (HATCHBACK) GLASS EXPLODED.

Visibility › Sun/Moon Roof Assembly
Filed Feb 12, 20182,500 milesMA

TL* THE CONTACT OWNS A 2017 NISSAN MURANO. WHILE DRIVING 10 MPH, THE PANORAMIC SUN ROOF EXPLODED AND THE INTERIOR OF THE VEHICLE SUSTAINED WATER DAMAGE DUE TO RAIN. THE CONTACT CALLED A LOCAL DEALER (KELLY NISSAN OF WOBURN, 95 CEDAR ST, WOBURN, MA 01801) AND WAS INFORMED THAT THE GLASS WAS STRUCK BY A ROCK. THERE WERE NO INJURIES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT WAS UPSET THAT HE HAD TO USE HIS INSURANCE. THE FAILURE MILEAGE WAS 2,500.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2017 Nissan Murano → · Every Murano year → · How the figures are calculated →