Page 2 of 2 · complaints 51–83 of 83

1998 Mercury Villager complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 1998 record →

Wheels
Filed Jan 3, 2001IL

FRONT WHEELS ARE HARD TO MOVE WITH THE STEERING IN VERY COLD CLIMETE. THIS MAY CAUSE ACCIDENT. MY CAR IS STILL NOT FIXED.

Vehicle Speed Control
Filed Dec 27, 2000IN

WHILE DRIVING, THROTTLE STICKS, CONSUMER STATES THAT THE DEALERSHIP HAS BEEN CONTACTED MANY TIMES, BUT THEY CAN NOT FIND A FIX AND THEY DON'T SEEM WORRIED ABOUT DOING SO, CONSUMER IS REQUESTING A NEW VEHICLE UNTIL THIS PROBLEMS IS CORRECTED. *SLC

Suspension
Filed Sep 27, 2000FL

VEHICLE VIBRATES UNCONTROLLABLY AT SPEEDS OF 70MPH AND HIGHER. DEALER HAS NOT BEEN ABLE TO DETERMINE THE CAUSE OR CORRECT THE PROBLEM.*AK THE CAUSE FOR THE VEHICLE'S VIBRATION WAS FOUND TO BE TRANSMISSION. THE TRANSMISSION FLUID AND SCREEN WAS REPLACED. *YH

Suspension › Front
Filed Sep 25, 2000OK

IN THE PAST YEAR MY VAN HAS HAD 3 ALIGNMENTS ALL ON THE FRONT RIGHT WHEEL. I'VE BEEN TOLD THAT THE ROADS IN OKLA. ARE THE REASON . MY HUSBAND DRIVES 50 MILES EVERY DAY FOR WORK AND HIS CAR DOES NOT HAVE AN ALIGNMENT PROBLEM. MY THOUGHT IS IF THE ROADS ARE SO BAD HERE WHY AREN'T THERE MORE CARS GETTING ALIGNMENTS CHECKED EVERY DAY? I WONDERED IF OTHER PEOPLE HAVE ENCOUNTERED THIS PROBLEM?*AK

Tires › Tread/Belt
Filed Sep 8, 2000TX

PE00 020; CONSUMER WAS TRAVELING ABOUT 70MPH ON HIGHWAY AND HEARD A NOISE AND VIBRATIONS. SHE PULLED OVER TO THE SHOULDER AND NOTICED THAT FRONT DRIVER'S TIRE TREAD HAD SEPARATED . FIRESTONE, #WILDERNESS #AT, P23575R15. SHE HAS CONTACTED FIRESTONE, AN DIS WAITING FOR A RESPONSE.*AK

Tires
Filed Aug 10, 2000CA

WHILE DRIVING ABOUT 60 MPH HEARD A LOUD NOISE FROM REAR PASSENGER TIRE. GENERAL ANERI G4S, SIZE P205/75R15. *AK

Power Train › Automatic Transmission › Gear Position Indication (prndl)
Filed Jul 18, 2000GA

DUE TO A DEFECTIVE TRANSMISSION GEAR SWITCH THAT MALFUNCTIONED, ENGINE CHECK LIGHT CAME ON. SPEED REDUCED UNEXPECTEDLY WHICH MAY HAVE CAUSED A REAR END CRASH. PLEASE PROVIDE FURTHER INFORMATION.*AK

Air Bags › FrontalCrash
Filed Mar 8, 2000MO

VEHICLE WAS INVOLVED IN A FRONTAL COLLISION, AND THE AIRBAGS DID NOT DEPLOY. VEHICLE WAS TOTALED. DEALER HAS BEEN NOTIFIED. *AK

Structure › Body › Door
Filed Mar 2, 2000FL

MY ELECTRO-HYDRAULIC DOOR LOCKS ACTIVATE AUTOMATICALLY UPON DEPARTURE OR ENTRY INTO VEHICLE. I CAN ACTIVATE OPENING THE DOORS WITH THE CLICKER AS I APPROACH THE VEHICLE AND THEY WILL LOCK THEMSELVES BEFORE I CAN GET TO THE VEHICLE. THE LOCKS ACTIVATE UPON MY DEPARTURE FROM THE VHICLE AT TIMES. IF I FORGET TO REMOVE THE KEYS FROM THE IGNITION , I"M LOCKED OUT. I ALSO NOTICE A SLOSHING SOUND COMING FROM THE RIGHT REAR OF THE VEHICLE. *AK

Unknown or Other
Filed Mar 1, 2000NM

NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed Feb 9, 2000CA

WHILE MAKING A SUDDEN STOP BY DEPRESSING THE BRAKE PEDAL, VEHICLE WENT INTO A SUDDEN EXTENDED STOPPING DISTANCE, CAUSING CONSUMER TO DEPRESS BRAKES AGAIN. PLEASE PROVIDE FURTHER INFORMATON. *AK

Structure › Body › Door
Filed Jan 10, 2000TX

I HAVE HAD NUMEROUS PROBLEMS WITH THE LOCKING SYSTEM ON THIS VEHICLE. THE DOOR LOCKS WILL LOCK ON THEIR OWN AT INOPPORTUNE TIMES. THEY WILL LOCK WHEN DOORS ARE SHUT, OR WHEN DRIVING OVER A BUMP IN THE ROAD. AT TIMES, THEY WILL IMMEDIATELY LOCK BACK WHEN ATTEMPTING TO UNLOCK THE VEHICLE, MAKING IT DIFFICULT TO ENTER OR EXIT THE VEHICLE. I HAVE BEEN TOLD BY A SERVICE MANAGER THAT THEY HAVE HAD BULLETINS OUT ON THIS PROBLEM. THE DEALERSHIP WHERE I BOUGHT THE VEHICLE HAS MADE FIVE ATTEMPTS TO FIX THE PROBLEM TO NO AVAIL. THE LAST TIME IT WAS IN THE SHOP, THEY REPLACED THE ACTUATOR, AND THE SEC TIMER. HOWEVER THE LOCKING SYSTEM IS STILL NOT WORKING. I WAS TOLD THAT FORD KNOWS THAT THERE IS A PROBLEM, BUT THEY HAVE NO FIX FOR IT AT THIS TIME. *AK

Visibility › Windshield
Filed Nov 2, 1999TX

WOULD LIKE TO HAVE THE WINDOW HINGES REPLACE WITH ONES THAT WILL NOT OPEN BY THEMSELFS.

Visibility › Rearview Mirrors/Devices › Exterior
Filed Sep 15, 1999OR

DESIGN OF RIGHT HAND MIRROR MAKES OTHER VEHICLES APPEAR FURTHER AWAY THAN THEY ACTUALLY ARE . CONSUMER HAS CONTACTED DEALER AND MANUFACTURER. *ML

Air Bags › FrontalCrash
Filed Jul 26, 1999NJ

VEHICLE WAS IN AN ACCIDENT ON 20-JUL-99. UPON IMPACT, AIR BAGS DEPLOYED, BUT VEHICLE CONTINUED TO ACCELERATE IN THE INTERSECTION. CONSUMER WANTED TO KNOW IF AIRBAGS DEPLOYED SHOULD VEHICLE HAVE STOPPED. *AK

Service Brakes, Hydraulic › Foundation Components
Filed Jun 14, 1999MA

WHILE MAKING A SUDDEN STOP CONSUMER WOULD HAVE TO APPLY FORCE TO THE BRAKE PEDAL. DEALER HAS BEEN CONTACTED. PLEASE PROVIDE FURTHER INFORMAION. *AK

Visibility › Windshield
Filed May 26, 1999GA

BOTH PASSENGER/DRIVER SIDE REAR MANUAL POPPED OUT. WINDOWS DO NOT CLOSE PROPERLY, AND CAN BE OPENED FROM THE OUTSIDE IN THE LOCKED POSITION. A PERSON CAN WEDGE A HAND BETWEEN THE GLASS AND WEATHER SEAL IN THE LOCKED POSITION. PROTRUDES APPX 3/4 INCHES OUT OF ALIGNMENT FROM FIXED AUTOMATIC REAR WINDOW. DEALSHIP STATED THAT NO ADJUSTMENT COULD BE MADE, AND THATS ITS NORMAL ON THIS MODEL. *AK

Fuel System, Other
Filed May 21, 1999CA

GAS GUAGE CONTINUOUSLY READS LOWER THAN ACTUAL. REPORTS 'E' WHEN 1/4 TANK OF GAS STILL LEFT. RETURNED TO DEALER 4 TIMES AND THEY REPLACED THE "SENDING UNIT" TWICE (AFTER THEY TOLD ME THEY COULDN'T FIND ANYTHING WRONG TWICE). STILL NO RESOLUTION. IT'S BEEN LIKE THIS SINCE I PURCHASED THE VEHICLE AT APPROX. 500 MILES, AND NOW I'M UP TO ABOUT 8000 MILES. I HAVE A 20 GALLON TANK AND AM AVERAGING 20 MILES PER GALLON. HOWEVER, THE GUAGE READS 3/4 AFTER ONLY 50 MILES; 1/2 AFTER 150 MILES; 1/4 AFTER 225 MILES AND 'E' AFTER 180-190 MILES. *AK

Seats
Filed Mar 30, 1999SC

DRIVER RIGHT REAR CORNER WAS MISSING A BOLT WHICH SECURES THE DRIVER SEAT TO THE FLOOR. IN EVENT OF ACCIDENT IF SEAT MOVED FORWARD IT MAY HAVE CAUSED INJURIES. PLEASE PROVIDE FURTHER INFORMATION. *AK

Vehicle Speed ControlCrash1 injured
Filed Feb 16, 1999MI

CONSUMER WAS SITTING IN VEHICLE WHEN SHE PUT VEHICLE IN DRIVE WITH FOOT ON BRAKES, AND SUDDENLY VEHICLE WAS MOVING FULL THROTTLE AHEAD. VEHICLE CRASHED INTO THE GARAGE, EXITING THE GARAGE ON THE OTHER SIDE, THEN WENT THROUGH A 4 1/2 FT. DROP TO THE LOWER YARD AND THEN 25 FEET BEFORE STOPPING. VEHICLE IS AT JEFFERY BUICK, NISSAN, IN ROSEVILLE---810-285-3166 (JEF), CLAIM # 7570. *AK

Tires
Filed Feb 1, 1999CA

FRONT TIRES WORN OUT EXCESSIVELY (GOODYEAR 205-75-15). MJS

Visibility › Rearview Mirrors/Devices › Exterior
Filed Feb 1, 1999CA

DRIVER'S SIDE MIRROR CRACKED. *YC

Fuel System, Gasoline › Storage › Tank Assembly
Filed Feb 1, 1999CA

GAS GAUGE FAILED. YH

Fuel System, Gasoline › Storage › Tank Assembly
Filed Feb 1, 1999CA

GAS GAUGE IN THE TANK FAILED. YH

Structure › Body › Door
Filed Dec 21, 1998NC

DESIGN OF THE DOOR LOCKS ACTIVATE WHEN ENGINE IS RUNNING, MOTOR MUST BE SHUT OFF TO OPEN DOORS.

Structure › BodyCrash
Filed Nov 9, 1998CA

THE VEHICLE WAS IN A ROLLOVER ACCIDENT AND THE ROOF COLLAPSED TO THE SEAT HEADREST. VIHICLE WAS TOTALED. *AK

Equipment › Appliance › Air Conditioner
Filed Oct 13, 1998IL

AIR CONDITIONER FAILED DUE TO FAILURE OF THE BLOWER MOTOR, HOWEVER CONTINUES TO EXPERIENCE PROBLEMS.

Visibility › Glass, Side/Rear
Filed Oct 5, 1998CA

REAR WINDOW ON LIFTGATE DOOR SHATTERED FOR UNKNOWN REASON. DEALER NOTIFIED AND REFUSED TO REPAIR. CONSUMER TOOK VEHICLE TO ANOTHER DEALER AND THEY REPAIRED IT AT NO COST. *AK

Child Seat
Filed Aug 19, 1998MD

22 MONTH OLD CHILD WAS ABLE TO PULL THE CLASP APART ON BUILT IN CHILD SAFETY SEAT. QCAW

Structure › Frame and Members
Filed Jul 28, 1998MT

UNDER SIDE OF VEHICLE IS DEFECTIVE. WHILE DRIVING FRONT END SQUEALS, SOUNDS LIKE BOTTOM OF VEHICLE IS FALLING APART. ALSO SEAT BELTS ARE DEFECTIVE. DEALER CURRENTLY HAS VEHICLE. CAUSE UNKNOWN.

Service Brakes, Hydraulic
Filed Jul 25, 1998MT

BRAKES, STEERING, BODY, AND ENGINE MALFUNCTIONS.

Service Brakes, Hydraulic › Pedals and LinkagesCrash
Filed Jun 2, 1998MN

DESIGN PROBLEM; THE BRAKE PEDAL AND THE ACCELERATOR PEDAL ARE THE SAME HEIGHT. IF DRIVER HAS PART OF FOOT ON THE BRAKE PEDAL HE STEPS ON THE ACCELERATOR PEDAL AT THE SAME TIME. DRIVER WAS INVOLVED IN A CRASH ON JUNE 1, 1988 BECAUSE OF PROBLEM. *AK

Structure › Body › Door › Hinge and Attachments
Filed May 27, 1998NY

HINGE ON THE DOOR ALLOWS THE DOOR TO GO INTO FENDER DURING AVERAGE WIND STORMS, RESULTING IN DAMAGE.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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