2004 Mercury Mountaineer complaints

TL* THE CONTACT OWNS A 2004 MERCURY MOUNTAINEER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE STALLED AND THERE WAS A SUDDEN LOSS OF POWER STEERING. THE CONTACT MENTIONED THAT THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHERE THE FAILURE WAS UNABLE TO BE REPLICATED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 70,000 AND THE CURRENT MILEAGE WAS 110,000. *TR

THE PASSENGER SIDE HINGE THAT HOLDS THE LIFTGATE, CRACKED WHEN OPENING IT. THE SCREWS AR ALL STILL ATTACHED TO THE DOOR AND THE GLASS, AND THE ACTUAL HINGE FRACTURED AND SPLINTERED OFF. THE GLASS LIFTGATE IS NOW INOPERABLE AND HANGING BY A SINGLE HINGE. *TR

2004 MERCURY MOUNTAINEER WHOLE TRANSMISSION IS BAD FROM REVIEWS AND BLOGS FROM ALOT OF PEOPLE RECENTLY READ AND READ CONSTANT BLOGS ABOUT THE SAME TRANSMISSION PROBLEMS THAT. I'M HAVING ITS FOR SURE A DEFECT FROM MERCURY IM PUTTING RISK ON MY FAMILY WITH THIS VEHICLE CONSULT IT WITH A MECHANIC AND SAID MERCURY MOUNTAINEER EXPLORERS AND AVIATOR ALL HAD TRANSMISSION PROBLEMS THERE NEEDS TO BE SOMETHING DONE ABOUT THIS I REALLY DON'T HAVE THE MONEY TO PURCHASE A NEW VEHICLE. *TR

TRANSMISSION SEEMS TO BE FAILING OR TRANSFER CASE ITS REALLY A BIG PROBLEM BECAUSE WHEN I DRIVE ONTO THE EXPRESS WAY A RATTLING NOISE GETS LOUDER AS I ACCELERATE I FEEL CONCERNED ABOUT MY SAFETY AND MY CHILDREN PLUS OTHER DRIVERS THEY SHOULD RECALL FOR VEHICLE INSPECTION I AM VERY UPSET AND SCARED. *TR

I PURCHASED A 2004 MERCURY MOUNTAINEER FIRST THE REAR LIFTGATE PLASTIC BROKE AND THERE'S A CRACK BY THE EMBLEM ON SOME OCCASIONS WHEN PUT IN REVERSE IT MAKES A LOUD BANG NOISE OR WHEN STARTING TO ACCELERATE BUT THE BIGGEST PROBLEM IS THAT ON THE HIGHWAY UP TO 50MPH AND OVER THERE SEEMS TO BE A RATTLE UNDER THE ENGINE AND IT GETS LOUDER WHEN MPH IS HIGHER IM NOT SURE WHAT IT IS BUT IM REALLY WORRIED THAT IT MAYBE A TRANSMISSION PROBLEM AND IF THIS PROBLEM ISN'T RECALLED ME AND MY FAMILY PLUS OTHERS ARE IN REALLY BIG DANGER ITS A FAMILY CAR SO IM STARTING TO WORRY FOR MY FAMILY AND THERE SAFETY THESE VEHICLES NEED TO GO ON INSPECTION AND SOON SO THESE DOESN'T LEAD TO ANY ACCIDENTS. *TR

PREMATURE RUSTING AND PAINT BUBBLING ON REAR QUARTER PANEL UNDER FUELING DOOR (CONTINUES TO GET WORSE.) I HAVE OBSERVED SEVERAL OTHER LINCOLN/MERCURY VEHICLES WITH SAME PROBLEM. *TR...UPDATED 12/09/15 *BF

THE LEFT REAR HINGE PIN ON THE GLASS LIFT GATE FAILED. *TR

REAR LIFT GATE IS FRACTURED FROM THE WINDOW DOWN AROUND AND THROUGH THE EMBLEM. THERE IS NO RECALL FOR THIS PROBLEM. *TR

THE HINGE PIN ON THE REAR LIFT GATE WINDOW ON MY 2004 MERCURY MOUNTAINEER SNAPPED. FORTUNATELY, THE RIGHT SIDE HINGE HELD, PREVENTING THE ENTIRE WINDOW FROM FALLING TO THE GROUND. I DID MANAGE TO GET IT CLOSED DESPITE THE FACT THAT THE ENTIRE LIFT GATE SLIPPED DOWNWARD FROM ITS PROPER POSITION. THIS SEEMS LIKE A VERY DANGEROUS DEFECT, ESPECIALLY SINCE THE ADDED STRESS COULD EASILY BREAK THE OTHER HINGE. *TR

TL* THE CONTACT OWNS A 2004 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THE REAR LIFT GATE WAS FRACTURED AROUND THE EMBLEM UP TO THE MIDDLE OF THE REAR WINDOW. THE VEHICLE WAS TAKEN TO THE DEALER WHO INSPECTED THE FAILURE. THE MANUFACTURER WAS NOTIFIED WHO STATED THERE WAS NO RECALL AND TO CONTACT NHTSA. THE FAILURE MILEAGE WAS 63,725. UPDATED 03/01/13*LJ

ENGINE STALLS WHEN ACTIVATING CRUISE CONTROL WHICH RESULTS IN HAZARDOUS DRIVING SITUATION DUE TO LOSS OF POWER STEERING AND BRAKES. HAVE TO PULL OVER TO SIDE OF ROAD, PUT THE VEHICLE IN PARK AND RESTART. STARTS EVERY TIME. HAS REPEATED 3 TIMES. THIS IS A SERIOUS FLAW IN THE FORD ELECTRICAL COMPUTER DESIGN TO RESULT A FAILURE MODE THAT STALLS THE VEHICLE ENGINE WHILE UNDER SPEED. *TR

TL* THE CONTACT OWNS A 2004 MERCURY MOUNTAINEER. THE CONTACT STATED THAT SHE WAS OPENING THE REAR DOOR WHEN THE REAR LIFT GATE WINDOW FRACTURED AND DROPPED ON THE CONTACT'S HEAD. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN ADVISED THAT THE HINGES FROM THE LIFT GATE NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN ANY RECALLS. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 25,000 AND THE CURRENT MILEAGE WAS 120,000. UPDATED 05/08/13*LJ THE CONSUMER STATED ONLY THE LIFT GATE HINGES WERE REPAIRED. THE HYDRAULIC LIFT WOULD NOT RAISE FULLY. THE CRACK AROUND THE MERCURY MEDALLION WAS NOT REPAIRED. *JS

TL* THE CONTACT OWNS A 2004 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THE SHIFTER WOULD NOT SHIFT INTO PARK DUE TO A DEFECTIVE SHIFT CABLE. THE CONTACT TOOK THE VEHICLE TO A LOCAL MECHANIC WHERE THE MECHANIC ADVISED THAT THE SHIFTER CABLE NEEDED TO BE REPLACED. THE CONTACT DID NOT HAVE THE SHIFTER CABLE REPLACED. THE FAILURE MILEAGE WAS 140,000.

I OPENED THE WINDOW HATCH ON THE BACK OF THE VEHICLE AND THE WINDOW HINGE BROKE AND THE WINDOW STARTED TO SLIP DOWN ALMOST BRAKING MY NOSE. *TR

TL* THE CONTACT OWNS A 2004 MERCURY MOUNTAINEER. WHILE DRIVING APPROXIMATELY 65 MPH, THE CONTACT DEACTIVATED THE CRUISE CONTROL WHEN THE VEHICLE SUDDENLY STALLED. THE FAILURE ALSO RECURRED WHEN DRIVING AT SLOWER SPEEDS OR WHEN DECELERATING WITH THE CRUISE CONTROL ACTIVATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MECHANIC STATED THERE WAS A RECALL AND REFERRED THE CONTACT TO THE MANUFACTURER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THERE WAS A MANUFACTURER'S VOLUNTARY RECALL ISSUED BUT THE CONTACT'S VIN WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 80,000. UPDATED 9/21/12 *CN THE CONSUMER STATED WHEN THE FAILURE OCCURRED, THERE WAS A TOTAL SHUTDOWN OF THE ONBOARD COMPUTER, BECAUSE THE POWER STEERING AND POWER BRAKES ALSO FAILED. RECOVERY REQUIRED GETTING THE VEHICLE STOPPED ON THE SHOULDER AND TURNING OFF THE IGNITION. UPDATED 10/04/12

AS I WENT TO SHUT THE BACK LIFT GATE WINDOW HATCH, THE HINGE BROKE LEAVING THE WINDOW TO FALL. LUCKILY I CAUGHT IT, BUT IT CAME DOWN HARD. THE SHEAR PIN BROKE STRAIGHT OFF. *TR

REAR HATCH BACK GLASS BODY-SIDE HINGE BROKE ON RIGHT SIDE IN NORMAL OPENING OF GLASS. HINGE IS COMPOSED OF A BLACK PLASTIC OR NYLON RETAINING CLIP WITH A METAL PIN. THE PLASTIC APPEARS TO HAVE FAILED FROM FATIGUE. RECENT HIGH HEAT (100+ DEGREES FOR SEVERAL DAYS) MAY BE A FACTOR. PLASTIC BROKE THROUGH OVER THE PIN CHANNEL, ALLOWING THE PIN TO POP OUT. THE GLASS IS HEAVY AND TORQUED BY THE REMAINING HINGE AND TWO HYDRAULIC LIFTS. NO INJURIES, BUT EASILY COULD HAVE FALLEN, BROKE OR SHATTERED ON THE OPERATOR. THE HEAVY GLASS IS A DANGER ESPECIALLY TO CHILDREN OR SMALLER ADULTS. THE OPERATOR FORTUNATELY HAD A WOOD SLAT IN THE BACK BIG ENOUGH TO PROP UP THE GLASS AND SUPPORT IT UNTIL HELP ARRIVED. EVEN WITH TWO ADULTS IT WAS HARD TO HOLD AND CONTROL THE GLASS TO CLOSE IT AND TAKE TO THE DEALER. RETENTION CLIP REALLY SHOULD HAVE EMBEDDED METAL REINFORCEMENT AROUND THE PIN.(THE LARGER EXPEDITION APPEARS TO HAVE JUST THAT IN THE EQUIVALENT PART.) READING ONLINE THERE ARE MANY CASES OF SIMILAR FAILURE THAT INCLUDED DAMAGE AND OR AT LEAST MINOR INJURIES. REPAIR WAS $270 AT A FORD DEALER. APPEARS TO BE COMMON ENOUGH FAILURE TO BE A DESIGN FLAW NOT TO BE REPEATED. ADMITTEDLY THIS APPEARED ON A HIGH MILEAGE NINE YEAR-OLD VEHICLE WHICH HAS OTHERWISE PROVIDED VERY GOOD SERVICE, BUT THE WEIGHT OF THE FALLING GLASS AND TORQUE INVOLVED WERE BOTH DANGEROUS AND COULD EASILY HAVE RESULTED IN SERIOUS INJURY. OPERATOR FELT LUCKY TO CATCH AND CONTROL IT WITHOUT BREAKING THE GLASS OR GETTING HURT. *TR

IN APRIL 2008 OUR TRANSMISSION WENT. IT WAS REBUILT WITH ALL FORD PARTS. IT'S HAS GONE AGAIN IN JULY 2012. FORD WILL NOT DO ANYTHING TO HELP ME. I WOULD LIKE A RECALL ON THIS MAKE AND YEAR AND MODEL . THIS IS THE 3RD TRANSMISSION. UNACCEPTABLE!!!!!!! I WANT REIMBURSEMENT FOR ALL 3 TRANSMISSIONS! *TR

TL* THE CONTACT OWNS A 2004 MERCURY MOUNTAINEER. WHILE TRAVELING 5 MPH IN REVERSE, THE CONTACT NOTICED A THUMPING SOUND COMING FROM THE REAR PASSENGER SIDE OF THE VEHICLE. MOMENTS LATER, THE CONTACT NOTICED THAT THE VEHICLE WOULD NO LONGER ACCELERATE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE REAR DIFFERENTIAL WAS REPLACED. THE CONTACT STATED THAT THE FAILURE WAS RECURRING. THE CURRENT AND FAILURE MILEAGES WERE 143,000.

TL* THE CONTACT OWNS A 2004 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THE CENTER PIECE EMBLEM OF THE HATCH BACK STARTED TO FRACTURE. THE VEHICLE WAS PREVIOUSLY REPAIRED WITH A NEW HATCH BACK DOOR APPROXIMATELY TWO YEARS PRIOR TO THE RECENT FAILURE. THE VEHICLE HAD NOT BEEN INSPECTED SINCE THE RECURRENCE OF THE FAILURE. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000. UPDATED 04/26/12 *BF UPDATED 05/10/12

SHUT OFF WHILE DRIVING LOST POWER STEERING ETC. *TR

CAME OUT ONE MORNING TO DISCOVER THE REAR HATCH HAD A CRACK AROUND THE EMBLEM OF MY 2004 MERCURY MOUNTAINEER. CAR WAS PARKED IN DRIVEWAY AND WAS NOT HIT OR INVOLVED IN AN ACCIDENT. STARTED NOTICING THAT EVERY MERCURY MOUNTAINEER OF THE SAME BODY TYPE HAD SIMILAR CRACKS IN THE SAME LOCATION. CONTACTED FORD BUT DID NOT HAVE VIN #. EVENTUALLY CONTACTED FORD AGAIN WITH VIN # AND WAS TOLD THERE WAS NO RECALL AND THAT FORD WAS NOT ACCEPTING ANY RESPONSIBILITY . I TOLD FORD THAT IT IS AN OBVIOUS DEFECT TO NO AVAIL. I WILL NEVER BUY ANOTHER FORD PRODUCT IF THIS IS HOW THEY TREAT THEIR CUSTOMERS. THIS SHOULD BE A RECALL AND FORD SHOULD REPAIR THIS DEFECT. THE VALUE OF MY CAR HAS DECREASED BECAUSE OF THIS. I GOT A $500.00 ESTIMATE TO REPAIR IT BUT WAS TOLD IT WOULD PROBABLY HAPPEN AGAIN. *TR

BEING HAVING PROBLEMS WITH REAR LIFT GATE [ NOT STAYING CLOSE, OPENS ANYTIME, IT WANTS TO BY ITSELF. MY TRANSMISSION PROBLEMS ERRATIC SHIFTING, HARD SHIFTING UP AND DOWN SHIFTING AND IN AND OUT SHIFTING ON REVERSE FROM PARK TO REVERSE PULLS VERY HARD. WHEN I BOUGHT THE CAR I TOLD THEM THEY LOOKED AT LIKE I DIDN'T KNOW WHAT I WAS SAYING THEY MADE AN APPOINTMENT FOR MECHANIC TO CHECK IT AND SAID IT WAS GOOD BUT IT WASN'T. I HAVE 84,000 MILES ON IT NEVER PULL A TRAILER WITH IT I'VE MADE 38 PAYMENTS ON IT. WHY DOES FORD PUTS A PRODUCT LIKE THAT AND ASKS ALOT OF MONEY FOR THE CAR THAT CAN'T EVEN MAKE TO 100,000 MILES THEY SHOULD BE OUT OF ACT. HOPE FORD WILL TAKE CARE OF THIS CARS. *TR

TRANSMISSION FAILED AT 58,000 AND WAS REBUILT ( NOT REPLACED) UNDER WARRANTY. NOW LESS THAN 24,000 MILES AND 27 MONTHS LATER AT 84,000 MILES, TRANSMISSION HAS FAILED AGAIN. THE REBUILT TRANSMISSION HAS NOT EVEN HIT THE 30,000 MILES MAJOR TRANSMISSION SERVICE TIME. *TR

THE TRANSMISSION FAILED ON MY 2004 MOUNTAINEER THE FIRST TIME IN JULY 2009 WITH ONLY APPROX 58,000 MILES. IT WAS UNDER WARRANTY. I WAS TOLD BY THE MERCURY DEALERSHIP THAT MY TRANSMISSION WOULD HAVE TO BE REBUILT FOR THE TRANSMISSION WAS ON NATIONAL BACK ORDER FOR A BRAND NEW TRANSMISSION. I MADE AN INQUIRY AS TO WHY A TRANSMISSION WOULD BE ON NATIONAL BACK ORDER??. NOW AT APPROX 84,000 MILES THE WARRANTY REBUILT TRANSMISSION HAS FAILED AGAIN . THAT IS ONLY 24,000 MILES PUT ON THE REBUILT TRANSMISSION. MY REBUILT TRANSMISSION HAS NOT EVEN HIT THE 30,000 MILES MAJOR TRANSMISSION SERVICE TIME. MY WARRANTY EXPIRED AT 75,0000 MILES . MY DEALERSHIP HAS INFORMED ME I HAVE NO WARRANTY ON A TRANSMISSION THAT WAS REBUILT UNDER WARRANTY PAST 75,0000 MILES. *TR

WIFE WAS CLOSING LIFTGATE AND IT BROKE FROM THE HINGES. THE LEFT SIDE FELL AND HIT HER ON THE HEAD. WAS TRYING TO HOLD LIFT GATE SO GLASS WOULDN'T FALL AND BREAK. CALLED FORD AND THEY SAID IT WAS NOT A RECALL ISSUE. LOOKING ONLINE IT SEEMS THIS HAPPENS A LOT. *KB

TRANSFER CASE DEFECT CAUSES STEERING DIFFICULTY ON SLOW TURNS. TRANSMISSION ISSUE REPORTED TO FORD IN 2005 AT 38,000 MILES. AGAIN AT 51,000. I OPTED FOR AN AAMCO TRANSMISSION WHEN FORD REFUSED TO COVER. NOW TRANSFER CASE IS MAKING DRIVING DANGEROUS. TURNING ABILITY GREATLY REDUCED. *TR

TL* THE CONTACT OWNS A 2004 MERCURY MOUNTAINEER. THE CONTACT STATED THAT A LOUD POPPING NOISE COULD BE HEARD WHENEVER THE VEHICLE WAS SHIFTED INTO REVERSE. THE CONTACT ALSO STATED THAT THE VEHICLE WOULD JERK INTO REVERSE AND A BURNING ODOR WAS PRESENT DURING ONE OF THE OCCURRENCES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT REPAIR SHOP ON VARIOUS OCCASIONS AND THE CONTACT WAS INFORMED THAT THE TRANSMISSION FLUID NEEDED TO BE REPLACED. THE TRANSMISSION FLUID WAS REPLACED ON NUMEROUS OCCASIONS, BUT THE FAILURE CONTINUED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000. UPDATED 10/4/11 *CN UPDATED 10/21/11

2004 MERCURY MOUNTAINEER, REAR HATCH MOLDING WITH MERCURY EMBLEM. TWO WINTERS AGO THE MOLDING CRACKED AFTER A VERY COLD FREEZE. VEHICLE WAS UNDER WARRANTY AND THE ENTIRE HATCH HAD TO BE REPLACED. DEALER HAD VEHICLE 3 OR 4 DAYS AS NEW HATCH WAS SENT OUT TO A LOCAL BODY SHOP TO BE PAINTED, MATCHING THE VEHICLE COLOR. NOW, THE SAME MOLDING HAS BEGUN DE-LAMINATING FROM THE HATCH. DEALER STATES HATCH HAS TO BE REPLACED AND WILL COST $1000.00. *KB

TL* THE CONTACT OWNS A 2004 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THE VEHICLE WAS PARKED, WITH THE REAR LIFT GATE OPENED, WHEN IT BEGAN TO ROLL BACKWARDS. WHILE ATTEMPTING TO ENTER THE MOVING VEHICLE, THE CONTACT WAS KNOCKED DOWN AND SUSTAINED INJURIES. THE VEHICLE CONTINUED TO ROLL BACKWARDS UNTIL CRASHING INTO A TREE. THE VEHICLE WAS NOT TAKEN TO HAVE THE FAILURE DIAGNOSED OR REPAIRED. THERE WAS AN INVESTIGATION OPEN UNDER NHTSA ACTION NUMBER: EA09013 (STEERING POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL) STEERING:COLUMN STEERING:COLUMN LOCKING:ANTI-THEFT DEVICE) THAT MAY BE RELATED TO THE FAILURE. THE FAILURE MILEAGE WAS 82,000. THE VIN WAS UNAVAILABLE.

I HAVE A USED 2004 MERCURY MOUNTAINEER I PURCHASED IN 12/2008 IT HAD 53,000 MILES. I HAVE DONE ALL OF THE REQUIRED MAINTENANCE OIL CHANGES,BRAKE PADS,FLUID CHANGES, AND 60,000-MILE SERVICE PACKAGE. I HAVE NOTHING BUT PROBLEMS WITH THE VEHICLE. THE FAILURES I HAVE ARE AS FOLLOWS: 1. FRONT/REAR BRAKE PADS,FRONT/REAR ROTORS,SPARK PLUGS,-DEFECTED PARTS 2. BATTERY 3. TIRES-CONSTANT FLATS 4. LUG TORQUE-DRIVER FRONT/REAR 5. HOOD SHOCKS,TIRE PRESSURE SENSOR LIGHT 6. TRANSMISSION FLUID LEAK/ FRONT PUMP SEAL LEAK 7. NOISE AT HARMONIC BALANCER 8. ROAR NOISE AND SHAKES AT ALL SPEEDS 9. HUB ASSEMBLIES MAKING NOISE FRONT LEFT/RIGHT SIDE; UNLESS REPLACED VEHICLE UNSAFE TO DRIVE PER FORD DEALERSHIP 10. BRAKE PADS- FRONT/REAR NEED TO BE REPLACED GOING BAD (SECOND TIME NEEDING TO BE REPLACED) 11. NEEDS FRONT ALIGNMENT-PULLS TO THE RIGHT SIDE 12. FUEL FILTER 13. NEEDS ALL NEW TIRES 14. IGNITION COIL -DEFECTIVE NEEDS TO BE REPLACED 15. VEHICLE GEAR SHIFTER IS STUCK WHILE DRIVING WON'T SHIFT AT ALL SOMETIMES STAYS STUCK AT CERTAIN SPEED WON'T MOVE 16.UNIVERSAL JOINTS 17. AXLE HOUSING GASKET REPAIRS AND CORRECTIONS DONE ON VEHICLE: 1.NEW BRAKE PADS ON FRONT/REAR,REPLACED SPARK PLUGS, RESURFACED FRONT/REAR ROTORS.- 8/2009 2.BATTERY REPLACED- 4/2010 3.TIRES-FLATS REPAIRED/PATCHED -8/2010,11/2010,2/2011 4.HAVE NOT REPAIRED/REPLACED 5.HAVE NOT REPAIRED/REPLACED 6.REPLACED SEAL, TRANSMISSION FILTER AND FLUID CHANGED,REPLACED SEAL-OIL-6/2011 7.HAVE NOT REPAIRED/REPLACED 8. VEHICLE IS SHAKING AND LOUD RO

TL* THE CONTACT OWNS A 2004 MERCURY MOUNTAINEER. THE CONTACT STATED THE LIFT GATE GLASS HINGE DISENGAGED AND IMPACTED HER ABILITY TO DRIVE. THE CONTACT DID NOT SUSTAIN ANY INJURIES. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 120,000.

AUTOMATIC TRANSMISSION SHIFTER COMPLETELY BROKE OFF WHEN CHANGING FROM PARK TO DRIVE ON A 2004 MERCURY MOUNTAINEER. *TR

THE REAR PANEL IS CRACKED AROUND THE LOGO OF MY MERCURY MOUNTAINEER. I SEE THIS ON MOST OTHER MOUNTAINEERS AND EXPLORERS FROM THIS GENERATION AND FORD HAS DONE NOTHING TO REMEDY IT. *TR

TL* THE CONTACT OWNS A 2004 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THE REAR LIFTGATE WAS FRACTURED FROM THE DECAL UP TO THE MIDDLE OF THE REAR GLASS. THE VEHICLE WAS NEITHER INSPECTED NOR REPAIRED FOR THE FAILURE. THE MANUFACTURER HAD NOT BEEN NOTIFIED. THE CURRENT AND FAILURE MILEAGE WAS 51,029.

TL* THE CONTACT OWNS A 2004 MERCURY MOUNTAINEER. THE VEHICLE WAS PARKED WHEN THE CONTACT NOTICED THAT THERE WAS A LARGE CRACK ON THE REAR LIFT-GATE DOOR PANEL. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 85,000. THE CURRENT MILEAGE WAS 98,000. THE VIN WAS UNAVAILABLE.

TL* THE CONTACT OWNS A 2004 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THERE WAS A FRACTURE IN THE PANEL OF THE REAR LIFTGATE FROM THE BOTTOM OF THE WINDOW TO THE BASE OF THE LIFTGATE. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSIS OR REPAIRS. THE CONTACT STATED THAT THE REAR LIFTGATE WAS INOPERABLE. THE FAILURE AND CURRENT MILEAGE WAS 70,000.

REAR DOOR PANEL CRACKED, VISUAL, THEN FOUND SEVERAL MORE 2004 MOUNTAINEERS WITH THE SAME CRACK, NOW A LAWSUIT HAS BEEN FILED AS CLASS ACTION, I HEAR A NOISE MECHANICAL GRIND FROM REAR OF VEHICLE, STOP BY A FORD DEALER TO GET A TRADE IN PRICE, AND SEE IF ANYTHING IS MENTIONED, THEY TELL ME TO GET MY CAR FIXED, !! NO MENTION THEY KNEW OF THE PROBLEMS, NOW I READ TRANSMISSION PROBLEMS, GLASS VISIBILITY PROBLEMS, CRUISE CONTROL FIRE, PROBLEMS MY CAR'S CRUISE QUIT WORKING, ON AND ON IT GOES, LISTS OF LISTS OF PROBLEMS, I KNOW CARS WEAR OUT BUT TO KNOW THERE ARE PROBLEMS AND HIDE THEM, NEEDS ACTION. *TR

TL*THE CONTACT OWNS A 2004 MERCURY MOUNTAINEER. WHILE HAVING THE VEHICLE SERVICED FOR ROUTINE MAINTENANCE AT AN AUTHORIZED DEALER THE CONTACT COULD SMELL A BURNING ODOR. THE CONTACT WAS TOLD THE ENGINE MANIFOLD WAS CRACKED AND LEAKING. THE VEHICLE WAS REPAIRED. A FEW DAYS LATER THE VEHICLE BEGAN SHAKING WHILE STOPPED. THE VEHICLE WAS TAKEN BACK TO AN AUTHORIZE DEALER WHERE THE CONTACT WAS TOLD THE ENGINE COILS AND SPARK PLUGS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 46,845. UPDATED 03/24/11*LJ UPDATED 1/4/11 *CN

I WAS DRIVING ON THE HIGHWAY AT ABOUT 55MPH IN A 2004 MERCURY MOUNTAINEER AND SUDDENLY BOTH SIDE CURTAIN AIRBAG DEPLOYED. THERE WAS NO ACCIDENT, NO IMPACT, NO POTHOLES, NO VEERING OR RUNNING OFF THE ROAD; JUST DRIVING AND IT HAPPENED. SCARED ME HALF TO DEATH. I WAS ABLE TO COMPOSE MYSELF WELL ENOUGH TO NOT WRECK. FURTHERMORE, THERE WAS NO WARNING FROM THE DASH FOR THE AIRBAG TO INFORM ME OF ANY MALFUNCTIONS OR PROBLEM WITH THE AIRBAG SENSOR OR MODULE. *TR

I HAVE TWO COMPLAINTS INVOLVING THE BACK LIFTGATE ON MY 2004 MERCURY MOUNTAINEER. IN 2008, WITH APPROX 45K MILES ON IT, A CRACK DEVELOPED ABOVE AND BELOW THE EMBLEM ON THE LIFTGATE (LIKE SEVERAL OTHERS I'VE NOTICED ON THIS WEBSITE). THE DEALER DIDN'T EVEN LOOK AT IT BUT SAID THEY WERE AWARE OF THE PROBLEM AND IT WOULD COST ME $500 FOR A NEW LIFTGATE! I DECLINED AT THAT TIME. MORE RECENTLY, THE BACK WINDOW HINGES BROKE AND MY WIFE WAS THERE TO CATCH IT. SHE SPOKE TO THE DEALER AND THERE WAS NO RECALL FOR IT AND, ONCE AGAIN THEY WANTED TO SELL A NEW HATCH TO US FOR OVER $1000 INCLUDING PARTS AND LABOR. WE TOOK IT TO OUR LOCAL BODY SHOP AND THEY FIXED IT FOR $183 AND GOT THE NEW HINGES DIRECTLY FROM THE MERCURY DEALER WE SPOKE TO EARLIER. THESE ITEMS SHOULD HAVE BEEN RECALLED AND PEOPLE REIMBURSED FOR THEIR EXPENSES RELATING TO GETTING THEM FIXED ON THEIR OWN. I CANNOT BRING MYSELF TO BUY ANOTHER FORD PRODUCT IF THEY DON'T ACCEPT RESPONSIBILITY FOR THEIR DEFECTS. *TR

TL* THE CONTACT OWNS A 2004 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THERE WAS A HAIRLINE FRACTURE BELOW THE REAR WINDOW NEAR THE REAR LIFTGATE LATCH. THE VEHICLE WAS NOT INSPECTED OR REPAIRED FOR THE DEFECT. THE FAILURE MILEAGE WAS 55,000. THE VIN WAS UNAVAILABLE.

TL* THE CONTACT OWNS A 2004 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THE VEHICLE BEGAN TO EXPERIENCE A VERY HARD SHIFT WHEN CHANGING GEARS AND DRIVING ANY SPEED. THE VEHICLE WOULD ALSO SURGE FORWARD SLIGHTLY DURING THE HARD SHIFTS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE CONTACT ALSO STATED THAT THE GEAR SHIFT LEVER FELT ABNORMALLY LOOSE WHENEVER OPERATED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 68,000 AND THE CURRENT MILEAGE WAS 71,000. UPDATED 3/7/11 *CN UPDATED 03/14/11

WE WERE DRIVING DOWN THE ROAD AT ABOUT 55MPH IN A 2004 MERCURY MOUNTAINEER AND SUDDENLY BOTH SIDE CURTAIN AIRBAGS DEPLOYED...NO ACCIDENT, NO IMPACT, NO POTHOLES, NO VEERING OFF THE ROAD...JUST CRUISING WHEN THIS HAPPENED. WE ALMOST WRECKED. OUR LOCAL FORD DEALER SAYS WE HAVE TO PAY $80 FOR A DIAGNOSTICS TEST TO DETERMINE WHY THIS HAPPENED AND DETERMINE WHY THE AIRBAG LIGHT DID NOT LIGHT UP AHEAD OF TIME TO WARN US IF THERE WAS A MALFUNCTION OR PROBLEM WITH AIRBAG SENSORS OR MODULE. HOWEVER, THE DEALER SAYS THAT NO MATTER WHAT THEY FIND, FORD MOTOR COMPANY WILL NOT PAY FOR REPAIRS. WE WILL HAVE TO PAY FOR THEM (WHICH WE CAN'T AFFORD) AND NOW WE HAVE NO WORKING AIRBAGS AT ALL. *TR

HAVE A LITTLE OVER 67,000 MILES ON VEHICLE. DRIVING AT HIGHWAY SPEED TRANSMISSION INDICATOR CAME ON, O/D INDICATOR FLASHES AND SERVICE ENGINE INDICATOR CAME ON. TRANSMISSION SHIFTS ROUGHLY FROM 1ST GEAR TO 2ND, AND DOES NOT HAVE OVERDRIVE. SERVICE STATION RAN DIAGNOSTIC WHICH RESULTED IN 4 SERVICE CODES: PO732, PO735, PO775, AND PO1744. THESE CODES WERE ALSO CONFIRMED BY AAMCO TRANSMISSION. THE RESULT APPEARS TO BE TRANSMISSION SOLENOID PACK, ALONG WITH REBUILD OF THE TRANSMISSION. *TR

2004 MERCURY MOUNTAINEER V8, 47,000 MILES. TRANSMISSION IS SHOT. IT SLIPPED IN AND OUT OR REVERSE (CREATING A VERY DANGEROUS SITUATION SINCE I COULD NOT CONTROL THE VEHICLE WHEN IT WAS IN REVERSE) AND IT STRUGGLED TO SHIFT GEARS IN DRIVE. NO WARNING LIGHT BEFORE THE PROBLEMS BEGAN. THE VEHICLE AGED OUT OF WARRANTY IN JULY 2010. FORD WILL NOT PAY FOR ANYTHING (ALTHOUGH THE DEALER IS CUTTING ME A BREAK ON THE SERVICE COSTS). *TR

I OWN A 2004 MERCURY MOUNTAINEER. ABOUT A WEEK AGO I NOTICED A CRACK IN THE REAR LIFTGATE PANEL OF MY VEHICLE. THE CRACK CURVES AROUND THE MERCURY LOGO LOCATED ON THE REAR PANEL. I CONTACTED THE DEALER AND HE SAID FORD IS VERY AWARE OF THIS PROBLEM AND HE REPAIRS MANY CRACKED LIFTGATES ON FORD/MERCURY SUV'S, ESPECIALLY IN THE WINTER DUE TO EXPANDING AND CONTRACTING OF PLASTIC. IT IS ALMOST HALFWAY DOWN THE BACK AND AM AFRAID THAT THE WINDOW WILL POP OUT WHILE DRIVING AND CAUSE AN ACCIDENT OR INJURE SOMEONE. IT IS A SAFETY HAZARD. FORD NEEDS TO RECALL THESE VEHICLES AND FIX THIS PROBLEM. IT SHOULD NOT BE THE RESPONSIBILITY OF THE CONSUMER, SINCE IT IS A DEFECT OF THE SUV. *TR

JUST PURCHASED A 2004 MERCURY MOUNTAINEER TODAY. DRIVING HOME, USING CRUISE/SPEED CONTROL AT AROUND 30MPH AND DRIVING ON A SLIGHT DECLINE, THE VEHICLE SHUT DOWN. ALL INDICATOR LIGHTS WENT ON, AND I HAD TO COAST TO THE SIDE OF THE ROAD. I PUT VEHICLE IN PARK AND RESTARTED IT WITHOUT PROBLEM. THERE WERE NO INDICATOR LIGHTS (CHECK-ENGINE, ETC.) LIT UP. IMMEDIATELY WENT TO LOCAL FORD DEALERSHIP AND THEY HAD NO CLUE, ESPECIALLY SINCE THE COMPUTER DID NOT HAVE ANY CODES INDICATING A PROBLEM.. I'M CANCELING THE CHECK AND RETURNING THE VEHICLE TOMORROW. *TR

2004 MERCURY MOUNTAINEER - HARMONIC BALANCER FAILED. IT WAS NOTICED WHEN A SQUEAKY NOISE WAS COMING FROM THE ENGINE. ALTHOUGH IS WAS CAUGHT BEFORE ANY SERIOUS INJURY OCCURRED, THIS FAILURE MAY HAVE LED TO ONE. IF THE BALANCER HAD COMPLETELY FAILED, IT COULD HAVE RESULTED IN LOSS OF STEERING AND AT HIGHWAY SPEEDS WOULD HAVE BEEN CATASTROPHIC. STEERING IS LOST BECAUSE DRIVE BELT WOULD HAVE COME LOSE. UNIT WAS REPLACED AT A COST OF $475. OLD PART WAS SAVED FOR INSPECTION. *TR

I OWN A 2004 MERCURY MOUNTAINEER HAS FOUR THOUSAND MILES. THE VEHICLE WAS STORAGE IN GARAGE FOR FOUR AND HALF YEARS. I STARTED TO USE THE VEHICLE ON LAST FALL OF 2009. ON SEPTEMBER I SEE THE TAILGATE DEVELOPED A CRACK AROUND THE EMBLEM AND THE REAR GLASS. THE HEATER IS NOT WORKING ALSO. THIS IS OBVIOUS MANUFACTURE DEFECTS! *TR