FORD REFUSES TO HONOR EXTENDED WARRANTY, PROGRAM # 01M01 ON 1998 MOUNTAINEER; VIN [XXX], " ANY OTHER ENGINE DAMAGE CLEARLY RESULTING FROM A WORN OR BROKEN FRONT CAM CHAIN GUIDE IS ALSO COVERED"! REAR CASSETTE BAD, ENGINE NEEDED TO BE REPLACED AT MY COST.*AK UPDATED 07/30/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
1998 Mercury Mountaineer complaints
Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 1998 record →
DEALERSHIP PERFORMED THE RECALL REPAIRS UNDER RECALL 03V281000. THE DEALER WHO PERFORMED THE RECALL ASSERTED THAT THE LEFT FRONT RECLINER CONTROL WAS NOT PART OF THE RECALL SCOPE AND THEY REFUSED TO REPAIR THE COMPONENT. *LA THE RECLINER CONTROL LEVER BROKE DUE TO METAL FAILURE. THE CONSUMER DID NOT HAVE THE ABILITY TO RECLINE THE SEAT BACK. *JB
VEHICLE CONTINUED TO EXPERIENCE PROBLEMS WITH THE DRIVER'S SEAT BOLT AFTER RECALL WAS PERFORMED. *PH THE CONSUMER STATED THE VEHICLE EXPERIENCED A PROBLEM WITH THE SEATS PRIOR TO RECEIVING THE RECALL. THE REPLACING BOLT WAS STILL NOT PROVIDING THE PROPER SUPPORT NEEDED TO KEEP THE DRIVER'S SEAT FROM EXPERIENCING LOOSENESS, WHICH OCCURRED WHILE THE VEHICLE WAS IN MOTION, WHICH CAUSED THE CONSUMER TO MAKE FREQUENT STOPS TO BRING THE SEAT BACK TO ITS PROPER POSITION. *JB *NM
1998 MERCURY MOUNTAINEER HEADLIGHTS GO DARK MOMENTARILY WHEN USING TURN SIGNALS OR CHANGING FROM LOW TO HIGH BEAMS
WHILE DRIVING, THE VEHICLE BEGAN TO DRIVE ROUGH AND MAKE NOISES. THE DRIVER PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD AND NOTICED FLUID LEAKING UNDER THE VEHICLE. THE VEHICLE WAS TOWED TO A DEALER WHICH DETERMINED THAT THE TRANSMISSION CASING HAD A LARGE HOLE. THE TRANSMISSION MUST BE REPLACED. PLEASE PROVIDE FURTHER DETAILS. *PH
WHILE DRIVING AT 40 MPH THE ACCELERATOR PEDAL SEPARATED FROM ITS LINKAGE AND FELL OFF. THE DEALERSHIP INDICATED THAT THIS WAS CAUSED BY THE WELDING BECOMING DETACHED AND NEEDED TO BE RE-WELDED. *AK *SCC *JB
WHILE DRIVING AT 35 MPH DRIVER LOST CONTROL OF THE VEHICLE AND HIT ANOTHER VEHICLE HEAD ON. UPON IMPACT, BOTH FRONTAL AIR BAGS DID NOT DEPLOY. *AK
CD RADIO DISPLAY HAS GONE OUT, FIRST BEGAN TO FADE IN AND OUT AND NOW I HAVE NO DISPLAY. MANY PEOPLE HAVE EXPERIENCED THIS PROBLEM. THERE ARE FORUMS ON THE INTERNET THAT SPECIFICALLY DISCUSS THIS ISSUE. IT HAS ALSO OCCURED WITH MANY EXPLORERS AS WELL. HOW CAN FORD/MERCURY NOT RECALL AN OBVIOUSLY WIDESPREAD FLAW? THIS REALLY MAKES ME DOUBT THEIR CUSTOMER SERVICE EFFORTS.*AK
MY POWER DOORS WON'T UNLOCK ALONG WITH ITS REMOTE, THE KEY AND THE DOOR LOCK/UNLOCK BUTTON. THIS HAS BEEN HAPPENING ON AND OFF FOR THE PAST MONTH. HOWEVER, WHEN THE CAR GOES INTO DRIVE, THE DOORS LOCKED AUTOMATICALLY. *LA
I RECEIVED A RECALL NOTICE FOR MY 1998 MERCURY MOUNTAINEER FOR A SEAT RECLINER BOLT. I MADE AN APPOINTMENT WITH MY DEALERSHIP. THEY TOLD ME THAT THY COULD NOT REPAIR AND DO THE RECALL AS THE SEAT WOULD NOT RECLINE. THE LEVER TO RECLINE THE SEAT BROKE OFF IN MY HAND ABOUT SIX MONTHS AGO. I FIGURED THAT WAS THE SHABBY CRAFTSMANSHIP THAT WAS BEING REPAIRED. NOW I HAVE AN AUTO STILL IN NEED OF SAFETY REPAIR AND THE DEALERSHIP REFUSES TO FIX IT. I HAVE CALL MERCURY DIRECTLY AND THEY TOLD ME ITS UP TO THE DEALER. *JB
WHEN HANDLING A CD THAT WAS EJECTED FROM THE STEREO OF MY 1998 MERCURY MOUNTAINEER, THE DISC WAS SO HOT I RECEIVED A FIRST DEGREE BURN. APPARENTLY, HEAT BUILD-UP WITHIN THE DASH BOARD OF THE FORD EXPLORER/MERCURY MOUNTAINEER IS CAUSING EXTREMELY HIGH TEMPERATURES AND I'M CONCERNED THAT THERE IS A POTENTIAL FIRE HAZARD. THE TEMPERATURE IS ALSO HIGH ENOUGH TO CAUSE COMPONENT FAILURES WITHIN THE STEREO HEAD UNIT ADDING TO MY CONCERN OF A POSSIBLE FIRE HAZARD. MANY INTERNET FORUMS HOST DISCUSSIONS ABOUT THE HEAT BUILD-UP CAUSING THE DISPLAY UNITS OF THE STEREOS TO FAIL INTERMITTENTLY, OR COMPLETELY. ACCORDING TO THE DISCUSSIONS, THIS IS VERY COMMON OCCURRENCE, HAPPENING ON SEVERAL FORD AND MERCURY MODELS OVER SEVERAL YEARS. (INCIDENT DATE IS APPROXIMATE). *JB
CONSUMER CALLED COMPLAINING THAT FRONT WHEEL AXLE BROKE WHILE DRIVING AT 65 MPH. MANUFACTURER WAS NOT CONTACTED AT THE TIME OF THIS CALL . HOWEVER, DEALER WAS CONTACTED, AND STATED THAT THE VEHICLE HAD NO WARRANTY, AND THE CONSUMER WOULD HAVE TO PAY FOR THE REPAIRS.*AK
WHILE THE CHILD WAS IN THE BOOSTER SEAT, THE SEAT BELT WAS TOO TIGHT. WHEN THE CONSUMER TRIED TO LOOSEN THE BELT, IT BECAME SO TIGHT, THE CONSUMER HAD TO CUT THE SEAT BELT IN ORDER TO GET THE CHILD OUT. *AK *JB
ELECTRONIC CONTROLS OPERATED BY THE GENERIC CONTROL MODULE (WIPERS, REAR DEFROSTER, POWER WINDOWS ETC.) HAVE LOCKED UP. THROTTLE STICKS AFTER FULL STOP AND USE OF CRUISE CONTROL AND NEEDS EXCESSIVE FORCE TO MOVE FORWARD. EXISTING RECALLS SHOULD COVER THESE REPAIRS, AS WELL AS TWO OTHER RECALLS FOR THE CORROSIVE HOOD LATCH, AND SPEED CONTROL WHERE THE THROTTLE COULD ICE UP IN PROLONGED COLD WEATHER. I WENT IN ARMED WITH DOCUMENTATION AND THE RECALL INFORMATION FROM THE WEBSITE BUT THE SAYVILLE FORD DEALERSHIP IN SAYVILLE, NY, REFUSED TO SERVICE THEM, STATING THEY WERE "CAMPAIGNS" NOT ACTUAL RECALLS. IF YOUR VEHICLE DOESN'T COME UP FOR SERVICE ON THEIR COMPUTER, THEY DO NOT ACKNOWLEDGE THE LEGAL RECALLS AND WON'T DO THE REPAIRS. RECALL #'S: 00V072000, 99V062001, 99V164000, 97V074000.*AK
1998 MERCURY MOUNTAINEER. AUTOMATIC DOOR LOCKS WILL NOT UNLOCK. THIS ALSO CAUSES A PROBLEM WHEN TRYING TO UNLOCK THE VEHICLE WITH THE KEY(WON'T UNLOCK).HE HANDLES BRAKE WHEN TRYING TO GET OUT OF CAR. I WAS STUCK IN MY CAR AT THE POST OFFICE TODAY AND HAD TO CLIMB OUT OF THE WINDOW TO GET OUT. THANK GOD THIS WAS NOT AN EMERGENCY SITUATION AND KIDS WERE NOT WITH ME.*AK
1998 MERCURY MOUNTAINEER TRANSMISSION REPAIRS. *MR THERE WAS NO THIRD GEAR AND THE TRANSMISSION HAD TO BE REPLACED. ENGINE LIGHT STAYED ON AND THE EGR SENSOR HAD TO BE REPLACED. *TT *JB
WHILE DRIVING, THE (3RD) GEAR WENT OUT. THE TRANSMISSION WAS CHECKED AND PIECES OF THE GEAR WAS FOUND. THE TRANSMISSION WAS REPLACED AT AN INDEPENDENT TRANSMISSION MECHANIC (NORTHEASTERN TRANSMISSION). THE PARTS WERE TAKEN TO THE DEALERSHIP, HOWEVER THEY REFUSED TO INSPECTED THE PARTS. THE CONSUMER THEN CONTACTED THE MANUFACTURER, BUT THEY WERE NOT WILLING TO ASSIST. (NORTHERN OHIO AUTOMOTIVE, 7513 TYLER BLVD; MENTOR OH 44060, 440 942 2524 *JB
WHILE TURNING RIGHT THROUGH A CLOVERLEAF INTERSTATE ENTRANCE RAMP AT APPROXIMATELY 35-40 MPH I ATTEMPTED TO ACCELERATE AND MERGE WITH ON-COMING TRAFFIC. THE ACCELERATOR PEDAL POPPED AND WENT UNDER THE BRAKE PEDAL. I WAS ABLE TO PULL TO THE SIDE OF THE ROAD AND VISUALLY VERIFIED THAT THE ACCELERATOR PEDAL BRACKET HAD BROKEN. THIS IS THE METAL BRACKET THAT WAS SPOT WELDED TO THE COWL PANEL/("FIREWALL"). THIS LEFT 3 HOLES IN THE COWL PANEL, EACH BEING APPROXIMATELY 7/32" IN DIAMETER. I WAS ABLE TO DRIVE THE VEHICLE HOME BY PULLING THE ACCELERATOR PEDAL TOWARDS ME UNTIL I WAS ABOVE 30 MPH, THEN I CONTROLLED THE SPEED USING THE CRUISE CONTROL. I WAS OUT OF MY HOME STATE WHEN THIS OCCURED, AND BECAUSE OF MY LOCATION AT THE TIME OF FAILURE I WAS FORCED TO DRIVE THE VEHICLE IN THIS CONDITION FOR 3 HOURS. BOTH MY WIFE AND I HAD EXTREME HEADACHES THE REMAINDER OF THE NIGHT AND MY 2 YR OLD DAUGHTER SCREAMED MOST OF THE TRIP AFTER THAT OCCURENCE. THIS POSSIBLY COULD HAVE BEEN CAUSED BY CARBON MONOXIDE POISONING DUE TO THE 3 HOLES LEFT IN THE COWL PANEL WHICH ARE DIRECTLY NEXT TO THE LH CYLINDER HEAD OF THE ENGINE. WE ALL FELT FINE THIS MORNING. I AM AN ASE CERTIFIED MASTER TECHNICIAN SO I WILL LIKELY REPAIR THIS MYSELF USING SCREWS AND LOCTITE.
MY DISPLAY LIGHTS ON MY RADIO STARTED DIMMING IN AND OUT. NOW THEY ARE COMPLETELY GONE. I TOOK IT TO MY LOCAL FORD DEALER AND THEY TOLD ME THAT IT WOULD COST AT LEAST $350 FOR THEM TO SEND IT OFF AND HAVE IT REPAIRED. THERE ARE SEVERAL OTHER SAME VEHICLES WHO HAVE THE SAME PROBLEM. *NLM
THE VEHICLES BRAKE LIGHTS STAY ON. CONSUMER STATES SOMETIMES ALL THE LIGHTS WILL ILLUMINATE. CONSUMER FEELS THERE IS AN ELECTRICAL PROBLEM. PLEASE PROVIDE ANY FURTHER INFORMATION. TS
WHEN WE TOOK OUR VEHICLE IN FOR THE BRAKES TO BE CHECKED, THE ROTORS WERE SO BADLY DAMAGED FROM THE METAL PEELING THAT THEY HAD TO BE REPLACED. THE MECHANIC TOLD US THAT FOR A VEHICLE WITH THE AMOUNT OF MILES THAT OURS HAD ON IT THAT THIS SHOULD NEVER HAVE HAPPENED UNLESS THE PARTS WERE DEFECTIVE. HE TOLD US TO CHECK FOR A RECALL ON THIS PART.*AK
WHILE DRIVING 55-60 MPH AND WITHOUT WARNING, RIGHT REAR TIRE BEGAN TO MAKE A FLAPPING NOISE, TREAD SEPARATED AND SIDEWALL BURSTED. *AK FIRESTONE WILDERNESS HT TIRES, NO OTHER TIRE INFORMATION GIVEN, *SLC
WHEN GETTING OUT OF VEHICLE REAR DRIVER'S SIDE DOOR CAME OFF, AND COULD HAVE CAUSED AN ACCIDENT IF DRIVING OR STANDING. CAUSE UNKNOWN. DEALER NOTIFIED. *AK
MERCURY CLAIMS A RECALL WAS MAILED ON TWO OCCASIONS, A YEAR APART. OTHER RECALLS WERE RECEIVED AND WORK COMPLETED. OTHER MERCURY OWNERS REPORTING SAME PROBLEM AND THEY HAVE NEVER RECEIVED THIS RECALL. NHTSA WEBSITE HAS NO INFORMATION ABOUT SUCH A RECALL OR WARRANTY ON THE TIMING CHAIN OF THIS VEHICLE.*AK
THE FLOORBOARD GOT SO HOT IN A SIX MILE DRIVE THAT THE PASSENGER COULD NOT SIT WITH FEET ON THE FLOOR. I MY WARRANTY WAS ALMOST UP AND I HAD NO SUCESS WITH THE SERVICE DEPARTMENT AT LES JACOBS FORD IN FIXING THIS IN THEIR OVER 10 ATTEMPTS. I THEN TRADED THE VEHICLE OFF TO ANOTHER DEALER WHO INFORMED ME THAT ACCORDING TO THE CARFAX REPORT IT WAS WRECKED IN 3/22/98. I WAS NOT INFORMED OF THIS AT THE TIME OF THE PURCHASE OF THIS AUTO. I HAVE FILED A REPORT WITH THE MISSOURI ATTORNEY GENERAL'S OFFICE AND I HAVE NOTIFIED LES JACOBS FORD & MERCURY. I HANDED A COPY OF THE CARFAX REPORT TO THE FORMER SERVICE MANAGER NOW GENERAL MANAGER, [XXX]. NOTICE THE NAME IS THE SAME AS THE DEALERSHIP. HE IS THE SON OF THE OWNER. I HAVE ALSO TALKED TO TWO 98 EXPLORER OWNERS WHO ARE HAVING THE SAME PROBLEM AND I HAVE ENCOURAGED THEM TO ALSO FILE WITH YOU.*AK PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
THE RIGHT BRAKE LIGHT WAS NOT WORKING. I PURCHASED A NEW BULB WHICH ACCORDING TO THE PARTS BOOK SHOULD WORK. THIS BULB WOULD NOT FIT INTO THE "SOCKET." THE ONLY BULB IN THE STORE THAT WOULD FIT WAS A SIGNAL LIGHT BULB WHICH PROMPTLY BURNT OUT. I THEN WENT TO THE LOCAL FORD DEALER AND REQUESTED A BULB. THE PARTS MANAGER LOOKED UP THE PART AND I GOT A NEW BULB WHICH WOULD NOT FIT INTO THE BRAKE LIGHT SOCKET. I THEN ASKED FOR A FORD MECHANICS ASSISTANCE IN REPLACING THE BULB. HE COULD NOT GET IT TO GO INTO THE SOCKET AND HE THEN LOOKED UP THE BULB NUMBER. I WAS GIVEN THE CORRECT BULB. IT WOULD NOT FIT INTO THE SOCKET. THE MECHANIC THEN GROUND ONE SIDE OF THE BASE'S NOTCH OFF SO THAT IT WOULD SLIDE INTO THE LIGHT ASSEMBLY SO THAT I GO HOME. THE BRAKE LIGHT WAS WORKING AT THAT TIME. I DO NOT HAVE THE TIME OR TOOLS TO GROUND A PIECE OF THE BULB BASE OFF EVERY TIME I NEED A BRAKE LIGHT REPLACED. THIS MAKES ME WONDER HOW MANY MORE NON-STANDARD PARTS I HAVE ON THIS "AMERICAN MADE" PRODUCT.*AK
THE BRAKCET FOR THE SLIDING SEAT ON THE PASSENGER SIDE FLOORBOARD GOT SO HOT THAT IT BLISTERED MY THUMB WHEN I BUMPED IT TRYING TO GET THE INHALER THAT I DROPPED. MY DAUGHTER HAD BEEN HAVING ASTHMA ATTACKS IN THIS AUTO. I NOW HAVE HER RIDE WITH SOMEONE ELSE AND THE ATTACKS HAVE STOPPED. BECUASE THE MERCURY'S FLOORBOARD GETS SO HOT, I NO LONGER ALLOW MY CHILDREN TO RIDE IN IT.*AK
CONSUMER STATES THAT WHILE SITTING IN TRAFFIC THE VEHICLE BEHIND THE CONSUMER RAN INTO THE CONSUMER'S VEHICLE AND THE WHOLE REAR BUMPER WAS DAMAGED, $800 DOLLARS WORTH OF DAMAGE, THE OTHER VEHICLE WHICH WAS A MALIBU HAD ONLY MINOR SUPERFICIAL DAMAGE TO THE VEHICLE'S BUMPER FACIA. THE DEALER WAS CONTACTED. NLM TT
ROTORS AND CALIPERS HAVE BEEN REPLACED 3 TIMES DUE TO EXCESSIVE WEAR. NLM
THE RADIO DISPLAY LED READ OUT WILL GO BLACK INTERMITTANTLY, THE DEALER REPLACED THE MAIN CIRCUIT BOARD DUE TO A BAD DESIGN. THE WAY IT WAS DESIGNED THEY HAD IT TOO CLOSE TO THE BACK SIDE OF THE DISPLAY WHERE THE CAPACITORS WOULD GIVE OFF HEAT AND CAUSE OVER HEATING AND BLACK OUTS. *JG NLM
HANDLE TO ADJUST VERTICAL SEAT ALIGNMENT BROKE OFF. DEALER SAID IT WAS COMMON VEHICLE PROBLEM.*AK
THE FRONT FLOORBOARD OVERHEATED. THE FRONT SEATS BECAME WARM AS IF A SEAT HEATER WAS TURNED ON. THE VEHICLE HAS NONE. THE FRONT TIRES BEGAN MAKING A WHOMPING SOUND AS IF FLAT. I PULLED OVER CHECKED THE TIRE PRESSURE. IT WAS NORMAL. I CONTINUED TO MY DESTINATION. THE ABS LIGHT AND AIRBAG LIGHT THEN BEGAN TO FLASH. I CONTINUED TO DRIVE. UPON REACHING MY DESTINATION, I REACHED UNDER THE PASSENGER SIDE SEAT TO GET THE KEYS I DROPPED. I ACCIDENTLY BUMPED THE SEAT BRACKET WITH MY LEFT TALL FINGER BLISTERING IT.
ON WARM DAYS, ESPECIALLY WHEN AIRCONDITIONER IS USED THE FLOORBOARD AND SEAT BRACKETS GET HOT. I HAVE MELTED PLASTIC GAME PIECES, CRAYONS, AND HEATED FOOD ITEMS BY LAYING THEM ON THE FLOOR BOARD NEXT TO THE BRACKETS. I BUMPED THE SEAT BRACKET WHEN I PICKED UP MY KEYS AND BLISTERED MY HAND. I CONTACTED THE CUSTOMER REALTIONS DEPARTEMENT FOR MERCURY WHO TOOK A REPORT AND PROMISED TO FOLLOW UP. I HAVE HEARD NOTHING FROM THEM OR MY DEALER. I ONLY HAVE 10,000 MILES LEFT ON MY WARRANTY. THIS WILL ONLY BE THREE MONTHS FOR ME. THE LOCAL SERVICE MANANGER AND THE MECHANICS HAVE TRIED TO CONVINCE ME THAT THIS IS NORMAL FOR AN SUV. IF THIS IS THE CASE, WHY ARE THEY ON THE ROAD? MY FEAR IS THAT THIS AUTO WILL BURST INTO FLAMES AND I WON'T BE ABLE TO GET MY KIDS OUT. THE FUMES WHEN THIS AUTO GETS HOT ALSO CAUSE MY DAUGHTER TO HAVE ASTHMA ATTACKS. I CAN NOT TRADE THE AUTO BECAUSE I OWE TO MUCH ON IT. THIS IS WHAT THE LOCAL SERVICE MANAGER SUGGESTED. I FEEL THAT I HAVE A RESPONSIBILITY TO OTHER MOTORISTS TO CONTINUE TO WORK ON THE ISSUE OF THIS AUTO BEING A SAFTY HAZARD TO MYSTELF AND OTHERS. *AK
WHILE DRIVING AND WITHOUT WARNING VEHICLE STARTED TO STALL. MECHANIC STATED THAT IGNITION SWITCH MALFUNCTIONED. *AK
SEAT BRACKET WAS HOT ENOUGH TO BLISTER THE SKIN WHEN TOUCHED. *AK
MOUNTAINEER'S FRONT FLOOR BOARD AND SEAT MOUNTING BRAKETS, ESPECIALLY THE PASSENGER SIDE, GET HOT ENOUGH TO BLISTER THE SKIN. WHEN THE FLOOR BOARD IS HOT THE ABS LIGHT COMES ON AND IT IS HARD TO STEER. THE MOUNTAINEER ALSO HAS EXCESSIVE TIRE WEAR ON THE FRONT WHICH HAD LEAD TO TWO SETS OF TIRES NEEDING TO BE REPLACED. IN 3000 MILES THE TIRES ARE WORN ENOUGH THAT THE MERCURY MAKES A WHOMPING SOUND MUCH LIKE A FLAT IS HARD TO TURN AND IS DIFFICULT TO STOP UNTIL I HAVE THE TIRES ROTATED. THE WHOLE PROCESS THEN HAS TO BE DONE AGAIN IN ANOTHER 3000 MILES WHICH ACCORDING TO FORD "SHOULD BE DONE EVERY OTHER OIL CHANGE AND THIS IS NORMAL FOR AN SUV."*AK
VEHICLE WAS INVOLVED IN A FRONTAL COLLISION IN WHICH THROTTLE BECAME STUCK, CAUSING LOSS OF CONTROL. PLEASE GIVE ANY FURTHER DETAILS.*AK
VEHICLE WAS PARKED IN GARAGE OVERNIGHT. READ WINDOW EXPLODED OVER NIGHT. GLASS WAS ALL OVER THE GARAGE. ONLY A COUPLE PIECES BIGGER THEN A DIME.
AFTER TAKING THE KEY OUT OF THE IGNITION, VEHICLE JUMPED OUT OF PARK AND STARTED ROLLING BACKWARDS 30' (FEET) BEFORE IMPACTING A TREE. ONE PERSON INJURED: PELVIS FRACTURE/DISLOCATED LEG, AND LACERATED LIVER. NO CAUSE FOR THIS PROBLEM HAS BEEN DETERMINED. PLEASE PROVIDE ANY ADDITIONAL INFORMATION / ATTACHMENTS.*AK
DURING NORMAL OPERATION OF VEHICLE GAS PEDAL WILL STICK, ALLOWING VEHICLE TO ACCELERATE WITHOUT DRIVER CONTROLLING THE VEHICLE. DEALERSHIP HAS EXAMINED VEHICLE, AND DETERMINED THAT ACCELERATOR CABLE WAS DEFECTIVE AND MUST BE REPLACED. PLEASE PROVIDE ANY ADDITIONAL INFORMATION / ATTACHMENTS.*AK
TRAVELING AT 65 MPH ON I-71 NEAR LODI, OH I DRIFTED ON TO THE GRASSY MEDIAN AND WHEN I TRIED TO PULL IT BACK TO THE PAVEMENT WITNESSES SAID THAT THE VEHILCE FLIPPED FIRST LANDING ON THE REAR END THE CONTINUE UNTIL IT LANDED ON ITS WHEELS. ALTHOUGH I WAS DRIVING, I DON'T REMBER ANYTHING AFTER TURNING THE WHEEL UNTIL THE STATE TROOPER SPOKE TO AS THE RESCUE SQUAD WAS REMOVING ME FROM THE CAR. *AK (DOT NUMBER: N/A TIRESIZE: STANDARD)
ENGINE COMPARTMENT CAUGHT FIRE WITHOUT WARNING. DAMAGE WAS ESTIMATED AT FOURTEEN THOUSAND DOLLARS. DEALER AND MANUFACTURER HAVE BEEN CONTACTED. PLEASE PROVIDE FURTHER DETAILS.*AK
1998 MERCURY MOUNTAINEER WILL CATCH ON FIRE IN ENGINE COMPARTMENT. *AK
TIRE SEPARATED ON THE SIDEWALL AND WAS VIBRATING VERY BADLY. *AK (TIRESIZE: P235/75/R1)
INTERMITTENTLY THROTTLE STICKS. A RECALL HAS BEEN ISSUED ON OTHER MAKES AND MODELS. HOWEVER ,THIS VEHICLE IS NOT INCLUDED DUE TO VIN. THE DEALER HAS INSPECTED VEHICLE, AND WILL REPLACE THROTTLE BODY AT OWNER'S EXPENSE.*AK CONSUMER STATES THROTTLE STICKS WHENEVER APPLIED, HOWEVER MORE OCCASIONAL WHEN TAKING OFF FROM A STOP. *SLC
CONSUMER STATES DURING ROUTINE OIL CHANGE MECHANIC SAW THE FRONT BUSHINGS WERE SHREDDED. *SLC
TRAVELLING SOUTHBOUND ON I-35 AT MILEMARKER 20 NEAR CLARKS GROVE MN WHEN LEFT REAR TIRE BLOWOUT OCCURRED WITHOUT WARNING, COMPLETELY SEPARATING TREAD. VEHICLE BROUGHT TO A SAFE STOP ON THE HIGHWAY SHOULDER WHERE SPARE WAS INSTALLED.*AK (DOT NUMBER: W2HL TIRESIZE: P235-75R15)
VEHICLE WAS AT A STOP, CONSUMER PRESSED ON ACCELERATOR AND NOTHING HAPPENED. VEHICLE DID NOT MOVE, NOR DID ENGINE REV. AFTER A FEW MINUTES, ACCELERATOR RESPONDED AGAIN. DEALER DISCONNECTED SPEED CONTROL CABLE, AND ADVISED CONSUMER THAT WAS WHAT HAD CAUSED THE PROBLEM. CURRENTLY, PEDAL FEELS TIGHT AND POPPS BACK WHEN CONSUMER LETS GO OF IT. *AK
THE VEHICLES RIM SPLIT IN THE TREAD AREA FOR UNKNOWN REASON. *YH
WHILE DRIVING, THE LEFT FRONT TIRE BLEW OUT, CONSUMER THEN SWERVED, AND SIDESWIPED A SEMI TRUCK, CONSUMER SUFFERED MINOR INJURIES.(FIRESTONE WILDERNESS ESS AT 15 W2HL P235/75R-15)*JB
Reading these
NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 1998 Mercury Mountaineer → · Every Mountaineer year → · How the figures are calculated →