2010 Mercury Milan Hybrid

The contact's mother owns a 2010 Mercury Milan Hybrid. The contact stated that while his mother was attempting to stop, the brake pedal was depressed but went to the floorboard, and the vehicle responded slowly. The ABS warning light was illuminated. The contact related the failure to NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic). The vehicle was taken to an independent mechanic who determined that the Hydraulic Electronic Control Unit (HECU) had failed. The local dealer confirmed that the VIN was not under recall for the failure. The vehicle was not diagnosed or repaired. The manufacturer stated that the vehicle was built a month after the recall date and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 70,000.

The contact owns a 2010 Mercury Milan Hybrid. The contact stated while driving at approximately 35 MPH, the brake pedal was depressed to the floorboard and failed to operate as designed. The contact activated the parking brake and continually pumped the brake pedal, and the vehicle was able to come to a stop. Several unknown warning lights were illuminated. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The contact stated that the failure was related to NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic). The failure mileage was approximately 156,000.

The contact owns a 2010 Mercury Milan Hybrid. The contact stated that after driving approximately 20 MPH and coming to a stop, excessive force was required to apply the brake pedal. The contact stated that the ABS warning light, traction control, and brake warning lights were illuminated. The vehicle was taken to an independent mechanic where the failure code U3000 for the ABS module was retrieved. The contact referenced NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic) as a possible solution to the failure however, the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The approximate failure mileage was 139,000.

The contact owns a 2010 Mercury Milan Hybrid. The contact stated while driving 30 MPH, the contact depressed the brake pedal and the vehicle failed to immediately respond. The contact stated that the ABS warning light was illuminated. The vehicle was towed to a local mechanic and upon investigation, the contact associated the failure with NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic) however, the VIN was not included. The manufacturer was informed of the failure and confirmed that the VIN was not included in the recall. The failure mileage was approximately 114,000.

TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT THE BRAKE PEDAL WENT TO THE FLOORBOARD WHEN DEPRESSED. THE CONTACT STATED THAT THE BRAKING DISTANCE WAS EXTENDED. THE CONTACT STATED THAT FAILURE OCCURRED INTERMITTENTLY AT VARIOUS SPEEDS, SOMETIMES WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A CERTIFIED MECHANIC TO BE DIAGNOSED. THE MECHANIC STATED THAT THE BRAKING SYSTEM MALFUNCTIONED, THE ANGLE SENSOR, BRAKE PEDAL FIELD SIMULATOR AND THE ABS VALVE ALL FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT YET REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 84,000.

TL* THE CONTACT OWNS A 2010 MERCURY MILAN HYBRID. THE CONTACT STATED SHE WAS UNABLE TO OPEN THE FRONT DRIVER'S SIDE DOOR. THE CONTACT STATED SHE HAD TO OPEN THE WINDOW TO OPEN THE DOOR USING THE OUTSIDE DOOR HANDLE. THE VEHICLE WAS TAKEN TO LOCAL DEALER ASHEBORO FORD, INC. (1602 E DIXIE DR, ASHEBORO, NC 27203: (336) 629-3194) WHERE IT WAS DIAGNOSED WITH NEEDING THE FRONT DRIVER'S SIDE DOOR HANDLE TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 115,000.

TL* THE CONTACT OWNS A 2010 MERCURY MILAN HYBRID. THE CONTACT STATED THAT THE POWER STEERING ASSIST SYSTEM FAILED WHILE BACKING OUT OF AN INCLINED DRIVEWAY. ALSO, THE STEERING WHEEL SEIZED, WHICH MADE IT DIFFICULT TO TURN. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 134,000.

I STARTED THE CAR, BACKED UP AND SUDDENLY I HAD NO POWER STEERING. NO WARNINGS JUST UNABLE TO BUDGE THE STEERING WHEEL. CAR IS STILL SITTING AT A RESTAURANT . IF THIS HAPPENED TO ANYONE WHILE DRIVING THERE IS NO WAY THEY COULD CONTROL THIS CAR! THERE IS A RECALL ON THIS ISSUE WITH 2011 MILAN BUT NOT 2010 BUT THERE HAVE BEEN NUMEROUS COMPLAINTS OF THIS ISSUE. SOMEONE IS GOING TO GET HURT OR WORSE IF FORD DOESN'T FIX THIS. THE 1700 PLUS REPAIR IS IMPOSSIBLE FOR MOST OF US!!!

TL* THE CONTACT OWNS A 2010 MERCURY MILAN HYBRID. AFTER THE CONTACT CHARGED HIS ELECTRICALLY OPERATED VEHICLE, IT WOULD NOT OPERATE IN HYBRID MODE. THE CONTACT FOLLOWED THE DIRECTIONS IN THE OWNER'S MANUAL, BUT THE HYBRID MODE REMAINED NON-FUNCTIONAL. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO SHEEHY FORD (901 N FREDERICK AVE, GAITHERSBURG, MD 20879, (301) 358-4443) TO BE REPAIRED. THE CAUSE OF THE FAILURE WAS NOT DISCLOSED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 43,000. *TT CONSUMER STATED FAILURE IS A DIRECT RESULT OF PUTTING THE CAR IN STORAGE FOR SEVEN MONTH DUE TO AIRBAG RECALL AS WELL AS FORD ASKING CONSUMER NOT TO USE THE VEHICLE.*JB

TL* THE CONTACT OWNS A 2010 MERCURY MILAN HYBRID. AFTER THE CONTACT CHARGED HIS ELECTRICALLY OPERATED VEHICLE, IT WOULD NOT OPERATE IN HYBRID MODE. THE CONTACT FOLLOWED THE DIRECTIONS IN THE OWNER'S MANUAL, BUT THE HYBRID MODE REMAINED NON-FUNCTIONAL. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO SHEEHY FORD (901 N FREDERICK AVE, GAITHERSBURG, MD 20879, (301) 358-4443) TO BE REPAIRED. THE CAUSE OF THE FAILURE WAS NOT DISCLOSED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 43,000. *TT CONSUMER STATED DEALER AND MANUFACTURER DID NOT KNOW HOW TO COME UP WITH A SOLUTION. CONSUMER CLAIMS THE AIRBAG AND THE STORAGE CAUSED THE HYBRID FAILURE.*JB

TAKATA RECALL "INDEFINITE" DELAY

SERVICE STEERING NOW LIGHT CAME ON WHILE DRIVING, THEN THE STEERING WHEEL LOCKED. HAD TO HAVE CAR TOWED TO REPAIR SHOP. IT COST ME $1780 TO REPAIR. RECALL ON THE 2011 BUT NOT THE 2010, SAD SITUATION.

MY STEERING ASSIST STOPPED WORKING WHEN I WAS PARKING MY VEHICLE. I'M FORTUNATE THAT NO CARS WERE NEXT TO WHERE I WAS PARKING BECAUSE THE CAR WENT INTO THE NEXT PARKING SPOT WITHOUT MY CONTROL. I SEE THAT 2011 MERCURY MILAN HAVE BEEN RECALLED FOR THIS REASON. I WAS IN MOTION WHEN THIS HAPPENED.

I WAS DRIVING AND DROVE ONTO SOME UNEVEN PAVEMENT. I HIT A BUMP AT 40 MPH. I WAS COMING OFF OF AN INTERSTATE ONTO AN EXIT RAMP AND HAD TO STOP AT A STOP LIGHT. THE PEDAL WENT TO THE FLOORBOARD. I HAD TO PUMP IT UP TO STOP. IT IS STILL A SOFT PEDAL.

TAKATA INFLATORS, FUEL TANK MAY CRACK DRIVERS SIDE FLOOR MAY CAUGHT UNDER GAS PEDAL POWER ASSISTED STEERING. RECALL NOTICE # 16S26 NHTS A RECALL 16V-384

TAKATA RECALL. PURSUANT TO SAFETY RECALL NOTICE 18S01/NHTSA RECALL 18V046, WE HAVE NOT BEEN ABLE TO DRIVE OUR CAR SINCE JUNE 5, 2018, ALMOST TWO MONTHS AGO. ALTHOUGH WE NOW HAVE ACCESS TO A RENTAL CAR, IT IS A PROBLEM NOT TO HAVE USE OF OUR OWN VEHICLE AND IS AN ONGOING INCONVENIENCE. WHEN WILL THE REMEDY BE AVAILABLE?

POWER STEERING FAILED WHILE DRIVING IN NEIGHBORHOOD AT 30 MPH. THE POWER STEERING GEAR ASSEMBLY AND TIE RODS WERE REPLACED 3 MONTHS/3,000 AGO FOR THE SAME EXACT FAILURE. THERE NEEDS TO BE A RECALL FOR THE MILAN 2010 FOR THIS ISSUE JUST LIKE THERE IS A RECALL FOR THE MILAN 2011 AND FUSION 2011/2012. SEE INITIAL COMPLAINT # 11081366.

AS I WAS DRIVING, CHIME SOUNDED AND SERVICE POWER STEERING AND SERVICE ADVANCETRAC MESSAGE DISPLAYED AND WARNING LIGHTS ILLUMINATED. I PULLED OVER AND TURNED OFF VEHICLE AND DID A QUICK CHECK UNDER HOOD AND UNDER VEHICLE. WHEN I FOUND NOTHING I RESTARTED VEHICLE AND PROCEEDED TO RE-ENTER ROADWAY, CHIME ONCE AGAIN SOUNDED AND SERVICE POWER STEERING NOW AND SERVICE ADVANCETRAC NOW MESSAGES AND LIGHTS ILLUMINATED BUT NOW ALL POWER ASSIST TO STEERING WAS LOST MAKING FOR A VERY DANGEROUS SITUATION.

SINCE RECEIVING THE RECALL NOTICE FOR THE JUNE 1, 2016 RECALL OF THE TAKATA AIRBAG, I HAVE GONE TO BOTH FORD AND LINCOLN DEALERSHIP TO GET IT REPAIRED. I ALSO HAVE FOLLOWED UP WITH CALLS ON MANY OCCASIONS. IT IS NOW DEC. 2017 AND I SPOKE WITH THE FORD CORPORATION TODAY AT 800-392-3673 AND THEY TOO SAY I STILL MUST WAIT. I JUST WANT MAKE A COMPLAINT ABOUT THIS PROBLEM WHICH I'M SURE OTHERS HAVE BROUGHT TO YOUR ATTENTION. ANY HELP IS MOST APPRECIATED. 16V384 NHTSA RECALL MANUFACTURE RECALL NUMBER 16S26

2 BRAKE WARNING LIGHTS APPEARED ON DASH. BRAKE PEDAL SOFT AND WENT TO FLOOR. VERY LITTLE BRAKING POWER . ALMOST ROLLED THROUGH INTERSECTION. 76 YEAR OLD LADY (MY MOTHER) TERRIFIED TO DRIVE THE CAR. TAKING TO DEALER TOMORROW.