2003 Mercury Grand Marquis complaints

TL* THE CONTACT OWNS A 2003 MERCURY GRAND MARQUIS. WHILE DRIVING 5 MPH IN THE DRIVEWAY, THE STEERING WHEEL BECAME DIFFICULT TO TURN AND FAILED. THE FAILURE ALMOST CAUSED A CRASH. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 89,141.

I WAS DRIVING AND MY HEADLIGHTS WENT OUT. I COULDNT SEE THE ROAD. THEY NEVER CAME BACK ON. I WAS ON A CITY STREET

THE LIGHTS, TO INCLUDE BLINKERS AND BRAKES, SUDDENLY STOPPED WORKING. THIS VEHICLE BELONGS TO MY 85 YEAR OLD MOTHER, WHO LIVES ON A LIMITED BUDGET.

STEERING LOCKS UP WHILE DRIVING. WHILE DRIVING THE STEERING LOCKS UP AND YOU HAVE TO APPLY REAL FORCE REGAIN STEERING. I TOOK TO A MECHANIC AND WAS INFORMED IT WAS THE LOWET STEERING JOINT. HE INFORMED ME THAT HES ENCOUNTERED ITHIS ON SEVERAL OCCASIONS ON THIS MODEL CAR AND THERE WAS A RECAL ON THIS ISSUE. I CALLED MY LOCAL DEALERSHIP TO INQUIRE ON THE ISSUE TO BE INFORMED THAT IT WAS THE 2005+ MODEL. I THAN CALLED MY) PARTS DEALERSHIP TO ORDER THE PART TO FIND OUT THE PART IS FOR THE 2003-2014 VEHICLE WHY ISNT ALL APPLICABLE MOLDEL YEARS INCLUDED IN THERECALL

TL* THE CONTACT OWNS A 2003 MERCURY GRAND MARQUIS. WHILE DRIVING 45 MPH, THE HEADLIGHTS, TURN SIGNAL, INSTRUMENT PANEL, AND INTERIOR LIGHTING FAILED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE LIGHTING CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 265,000.

I WAS DRIVING HOME FROM SCHOOL AT 8:30 P.M. ON MONDAY OCTOBER 5, 2015 AND MY LIGHTS SUDDENLY STOPPED WORKING WHILE I WAS DRIVING. I AM NOW STUCK IN A PARKING LOT UNTIL THE SUN RETURNS AND CAN DRIVE SAFELY.

MY 2003 MERCURY GRAND MARQUIS HAS HAD AN ISSUE WITH THE LIGHTING MODULE FOR THE HEADLIGHTS. THE HEADLIGHTS WILL NOT TURN ON ANYMORE AND FROM WHAT I SEE FROM OTHERS COMPLAINTS ABOUT THIS MODEL IS THAT THE MAJORITY OF THE COMPLAINTS WITH THIS VEHICLE ARE WITH THE SAME ISSUE! I REALLY HOPE THAT THIS ISSUE BECOMES A RECALL SINCE OBVIOUSLY THEY ARE AWARE OF HOW MANY PEOPLE ARE HAVING THIS PROBLEM. DO YOU KNOW HOW HARD IT IS NOT TO BE ABLE TO DRIVE AT NIGHT?! LET ALONE WHEN IT'S RAINY OR FOGGY OUT. I HAVE YOUNG CHILDREN WHAT IF THERES AN EMERGENCY?? THIS ISSUE NEEDS TO BE ADDRESSED BEFORE MORE PEOPLE GET INTO AN ACCIDENT! ARE THEY WAITING FOR SOMEONE TO DIE FIRST!? ANOTHER ISSUE I HAVE IS WITH THE WINDSHIELD WIPERS- THEY ONLY HAVE ONE SPEED- FAST. I DON'T KNOW WHY THEY WOULDN'T MAKE THEM WITH SLOWER SETTINGS, EVERY TIME IT RAINS LIGHTLY I HAVE TO TURN THEM ON FOR A SECOND AND OFF REPEATEDLY BECAUSE THERE AREN'T ANY SLOWER SETTINGS. I LIKE THE COMFORT OF MY GRAND MARQUIS BUT THESE ISSUES REALLY NEED TO GET RESOLVED OR I'LL BE FORCED TO BY ANOTHER VEHICLE AND IF THEY DON'T DO A RECALL ON THE EXTERIOR LIGHTS I WILL NEVER BUY ANOTHER VEHICLE FROM FORD MOTOR COMPANY BECAUSE IT WILL SHOW THAT THEY REALLY DON'T CARE ABOUT PEOPLE'S SAFETY!

WHILE DRIVING HOME MY HEAD LIGHTS WENT OUT. I TRIED TO PULL OVER WHEN I NOTICED BUT IT WAS DARK AND NOT A GOOD PLACE TO STOP A VEHICLE. I FOUND MY HAZARDS AND TRIED TO CREEP TO A SAFER SPOT. LUCKILY I MADE IT OUT OF THIS SAFELY, I LIVE IN SAN DIEGO WHERE THERE'S A LOT A TRAFFIC AND SOME AREAS ARE NOT WELL LIT OR SUITED TO PULL OVER. I FELT LIKE THIS WAS A HAZARD THAT COULD HAVE CAUSED AN ACCIDENT AND RISKED MY SAFETY. I WAS SHOCKED WHEN I GOT HOME AND READ ON THE INTERNET THAT THIS IS THE MOST COMMON PROBLEM FOR A 2003 MERCURY. THIS SAFETY HAZARD NEEDS TO BE ADDRESSED AND CORRECTED. THANK YOU *TR

MY HEADLIGHTS WENT OUT WHILE I WAS DRIVING D I WN THE INTERSTATE AND THEY WOULDN'T COME BACK ON.

TL* THE CONTACT OWNS A 2003 MERCURY GRAND MARQUIS. WHILE DRIVING AT APPROXIMATELY 40 MPH, THE HEADLIGHTS WERE ACTIVATED AND SUDDENLY FLICKERED INTERMITTENTLY. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE LIGHT CONTROL MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS LATER TAKEN TO AN INDEPENDENT MECHANIC AND THE VEHICLE WAS REPAIRED. THE DETAIL REPAIRS WERE UNKNOWN. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 42,000.

TL* THE CONTACT OWNS A 2003 MERCURY GRAND MARQUIS. WHILE DRIVING 35 MPH, THE HEADLIGHTS FAILED TO ILLUMINATE INTERMITTENTLY. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF OF THE FAILURE. THE FAILURE MILEAGE WAS 108,000.

2003 MERCURY GRAND MARQUIS. CONSUMER WRITES IN REGARDS TO DISSATISFACTION WITH HEAD LAMP ISSUE. *SMD THE CONSUMER STATED THE ISSUE WITH THE HEAD LAMPS POTENTIALLY FAILING SHOULD BE FIXED NOW, AND NOT AFTER THE FAILURE. *JB

I WAS ON MY WAY TOO WORK AND MY LIGHTS CUT OFF.

INTERMITTENT FAILURE OF HEADLIGHTS THROUGHOUT LIFE OF VEHICLE. HEADLIGHTS CEASE TO WORK; HIGH BEAMS WORK IF FLASH TO PASS LEVER IS CONTINUOUSLY PRESSED. ON 5/18/15, COMPLETE HEADLIGHT FAILURE, SPEED ON DRIVE HOME ESTIMATED AT 5 MPH MAX AS ROADS WERE DARK AND DRIVING WITH FLASH TO PASS LEVER ACTIVATED REQUIRES ONE HANDED DRIVING. VERY UNSAFE. SYMPTOMS CONSISTENT WITH LCM FAILURE REPORTED BY MULTIPLE MARQUIS AND CROWN VICTORIA OWNERS AND FORD BULLETIN 14N01. CONTACTED FORD AND STATED WE NEVER RECEIVED 14N01 - FORD CUSTOMER SERVICE STATED THEY WERE UNABLE TO PROVIDE COPY OF 14N01 !? AND REFERRED TO DEALER. CONTACTED DEALER WHO STATED I WOULD NEED TO PHYSICALLY COME TO DEALERSHIP FOR A COPY OF 14N01, IF THE DEALER DIAGNOSED A 14N01 ISSUE, THE REPAIR WOULD TAKE TWO DAYS. I ASKED IF A LOANER WOULD BE PROVIDED. DEALER STATED NO AND DEALER STATED THEY COULD NOT ORDER THE PART AHEAD OF DIAGNOSING THE VEHICLE PER MY REQUEST TO EXPEDITE LCM REPLACEMENT. THE GRAND MARQUIS AND CROWN VICTORIA 2003-2005 SHOULD BE RECALLED. HAS ANYONE AT FORD EVER DRIVEN WITHOUT HEADLIGHTS? THIS IS A SAFETY ISSUE WHICH IS A RECALL ISSUE, NOT A STEALTH FORD CUSTOMER SATISFACTION CAMPAIGN ATTEMPT AT PACIFYING CONSUMERS WITH NON WORKING HEADLIGHTS. THIS PROBLEM WAS ORIGINALLY IDENTIFIED IN 2008; WHY ARE CONSUMERS DRIVING CARS WITH MALFUNCTIONING HEADLIGHTS IN 2015? WHY DOES A FORD OWNER HAVE TO OBTAIN A COPY OF 14N01 ON THE NHTSA WEBSITE VERSUS FROM FORD VIA EMAIL? SO MUCH FOR THE "GO FURTHER" PROMISES OF FORD;

WHILE DRIVING AT NIGHT THE HEAD LIGHTS SUDDENLY WENT OUT. THE ONLY WAY THE LIGHTS WOULD WORK AFTER THAT IS IF YOU HOLD THE HIGH BEAM LEVER BACK.

WHAT IS YOUR VEHICLE SALES OR SERVICE ISSUE?:I RECEIVED A LETTER FROM THE FORD COMPANY ABOUT GETTING MY HEADLIGHTS REPLACED. MY HEADLIGHTS DOES NOT WORK AT ALL AND I HAVE TO HOLD MY HIGH BEAMS IN ORDER TO HAVE SOME LIGHTS AT NIGHT IN ORDER TO SEE. THIS IS VERY UNCOMFORTABLE WHEN DRIVING WITH ONE HAND ESPECIALLY, WHEN I HAVE MY BABIES IN THE CAR WITH ME. WHEN I WENT TO THE FORD DEALERSHIP IN MARCH. THEY TOLD ME THAT THE PARTS WERE ON BACK ORDER UNTIL JUNE OR JULY. I WENT BACK TO THE DEALERSHIP (LILLISTON FORD IN KINGSLAND, GA)IN THE BEGINNING OF DECEMBER 2014. THEY TOLD ME THAT THE PARTS ARE STILL ON BACK ORDER AND THAT THEY'RE ARE 3800 PEOPLE WAITING ON THOSE PARTS. I'VE BEEN PULLED OVER NUMEROUS OF TIMES BECAUSE OF MY HANDS SLIPPING OFF OF THE HIGH BEAMS AND I'VE HAD 2 ACCIDENTS BECAUSE OF MY HEADLIGHTS. I NEED TO BE PUT IN A RENTAL CAR ARE SOMETHING UNTIL MY LIGHTS ARE FIXED. THIS IS DANGEROUS AND IS NOT A SAFE WAY TO BE DRIVING AT NIGHT. .

TL* THE CONTACT OWNS A 2003 MERCURY GRAND MARQUIS. WHILE DRIVING VARIOUS SPEEDS AT NIGHT, THE HEADLIGHTS FAILED AND THE LEVER TO ACTIVATE THE HIGH BEAMS HAD TO BE HELD FOR VISIBILITY. THE FAILURE RECURRED CONTINUOUSLY. THE VEHICLE WAS NOT TAKEN TO A DEALER OR DIAGNOSED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000. THE VIN WAS NOT AVAILABLE.

THE HEADLIGHTS WOULD TURN ON INTERMITTENTLY AND THEN BEGAN TO FAIL COMPLETELY. WITH THE DASH SWITCH IN THE PROPER PLACE, THE HEADLIGHTS WOULD NOT COME ON. THE HIGH BEAMS WOULD CONTINUE TO WORK, BUT THE LOW BEAMS WOULD NOT. A FORD DEALERSHIP DECLARED THAT IT WAS A BAD LIGHTING CONTROL MODULE. *TR

2004 AND 2003 MERCURY GRAND MARQUIS. CONSUMER RECEIVED REPAIRS DUE TO RECALL NOTICE AND IS REQUESTING REIMBURSEMENT. *TA THE LIGHTING CONTROL MODULE WAS REPLACED. *JB

TL* THE CONTACT OWNS A 2003 MERCURY GRAND MARQUIS. WHILE DRIVING APPROXIMATELY 40 MPH, THERE WAS A FUEL ODOR EMITTING FROM THE VENTS. THE FAILURE OCCURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 94,000.

TL* THE CONTACT OWNS A 2003 MERCURY GRAND MARQUIS. WHILE DRIVING AT VARIOUS SPEEDS, THE HEADLIGHTS FAILED WITHOUT WARNING. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE LIGHTING CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.

MY HUSBAND AND I HAVE HAD TO MAKE OTHER ARRANGEMENTS FOR US GETTING BACK AND FORTH TO WORK AFTER THE HEADLIGHTS STOPPED WORKING ON THIS CAR. WE WENT TO THE DEALERSHIP WHO STATED THE PART WAS ON BACK ORDER. WE WERE JUST ABLE TO GET THE PART PLACED ON 1/21/2015 AND IT WORKED FOR THE FIRST HOUR. WE TOOK IT BACK ON 1/22/2015 AND WAS TOLD THAT THE LIGHTING CONTROLS (THE SWITCH THAT TURNS THE LIGHT ON AUTO, OFF ETC) IS NOT THEIR PROBLEM. IT SEEMS THEY ALLOW THESE PROBLEMS TO OCCUR LONG ENOUGH TO ALLOW IT TO EFFECT OTHER THINGS ON THE CAR THEN STATE THERE WAS ONLY ONE PROBLEM APPROVED WITHOUT THE OUT OF POCKET. HOWEVER WE HAD NO PROBLEMS UNTIL THE HEADLIGHTS STOPPED WORKING. THE NEXT THING THAT WENT WERE THE DASH BOARD LIGHTS AND NOW THE BRAKE LIGHTS. HOW DO WE KNOW THAT DEPENDING UPON THE TIMEFRAME PROBLEM EXISTS, IT MAY HAVE AN ADVERSE AFFECT ON OTHER THINGS? THIS HAS BEEN A HUGE INCONVENIENCE AND IT SEEMS THEY WANT A FATALITY BEFORE SOMETHING IS DONE ABOUT IT. *TR

UPDATE: AFTER READING THE HEADLIGHT ISSUES ON THIS SITE, HAVING HAD THE SAME PROBLEM MYSELF, I TOOK MY MERCURY TO MECHANICS AND EXPLAINED WHAT I'VE BEEN READING. THEY SAID THE LIGHTING CONTROL MODULE WAS ON A LENGTHY BACK-ORDER. HOWEVER, THEY WERE ABLE TO FIND A BROKEN SOLDER JOINT ON THE LCM, WHICH THEY REPAIRED FOR $170. THIS REPAIR LASTED 3 MONTHS AND, AS OF 1/17/2015, HEADLIGHTS RANDOMLY SHUT OFF, AGAIN WITH ONLY THE 'FLASH TO PASS' STICK PULLED IN TO ILLUMINATE THE HIGH BEAMS. *TR

MY HEADLIGHTS WENT OUT WHILE DRIVING A FEW TIMES. I TOOK IT IN TO THE DEALER (AFTER LOCAL SHOP SAID IT WOULD BE EXPENSIVE, BUT MAY BE UNDER WARRANTY). THE DEALER SAID ON NOVEMBER 18TH THAT THE LCM IS COVERED UNDER WARRANTY, HOWEVER IT MAY TAKE A FEW WEEKS. THE PROBLEM IS GETTING PROGRESSIVELY WORSE. THE DEALER'S SUGGESTION FOR WORKAROUND IS TO USE THE "FLASH-TO-PASS" LEVER, WHICH MOMENTARILY TURNS ON HIGH BEAM LIGHTS. THIS IS NOT A PRACTICAL SOLUTION, HOLDING THE PASSING LIGHTS DURING A 45 MINUTE DRIVE TO WORK EVERY DAY. THE DEALER REFUSES TO PROVIDE A RENTAL/LOANER VEHICLE. I'M CONCERNED WITH THE LONG TERM EFFECTS ON THE "FLASH-TO-PASS", WHICH MAY GO OUT AS WELL, AS IT IS NOT DESIGNED FOR CONTINUAL USE LIKE THIS. I HAVE TO DRIVE TO WORK IN THE DARK EVERY MORNING, DEALING WITH INTERMITTENT HEADLIGHTS, AND TRYING TO MANUALLY HOLD THE FLASH-TO-PASS LIGHTS. THIS IS A DANGEROUS SITUATION WHICH SHOULD BE RESOLVED IMMEDIATELY! *TR

THE HEADLIGHTS WOULD NOT COME ON. THE ONLY WAY TO DRIVE HOME WAS TO HOLD DOWN THE HIGH BEAM LEVER THE ENTIRE TIME, THERE ARE MANY COMPLAINTS ABOUT THIS SITUATION ONLINE WITH THIS VEHICLE AND THIS IS A SEVERE SAFETY ISSUE. THIS CAR IS OWNED BY MY 84 YEAR OLD MOTHER, LETS GET THIS RECALL DONE SO NO ONE GETS HURT. *TR

THE HEADLIGHTS TURNED OFF WHILE ON THE FREEWAY. SINCE THEN IT'S HAPPENING MORE FREQUENTLY. NOW IT'S MULTIPLE TIMES EACH MORNING ON THE 35 MINUTE TRIP TO WORK. TEMPORARY SOLUTION IS TO MANUALLY HOLD THE MOMENTARY BRIGHTS SWITCH. HOLDING THIS SWITCH WHILE DRIVING IS ANNOYING, AND UNSAFE SINCE THAT IT ON THE SAME LEVER AS THE TURN SIGNALS. *TR

REAR AXLE AND BEARING NOISES. MARQUIS BOUGHT NEW. OWNER'S SON-IN-LAW NOTED MINOR BEARING NOISE IN REAR WHEN VISITING IN 2004. SON-IN-LAW RECEIVED CAR AFTER DEATH OF MOTHER-IN-LAW IN 2012, CAR HAD 24K MILES AT THAT TIME. NOTICED PRONOUNCED REAR END NOISE AT THAT TIME (A WHAA-WHAA-WHAA MATCHING SPEED CHANGES). LEFT REAR AXLE AND OUTBOARD BEARING FOUND TO BE PITTED AND WERE REPLACED BY INDEPENDENT REPAIR SHOP. RESEARCH BY OWNER INDICATES THAT AXLES FOR THIS, AND OTHER SIMILAR MERCURY AND FORDS HAD FACTORY AXLES INSTALLED THAT HAD NOT BEEN PROPERLY HEAT TREATED. NOW, NOV. 2014, AT 43.4K MILES THE RIGHT AXLE IS STARTING TO EXHIBIT NOISE SIMILAR, SO REPAIR IS UP-COMING. WILL EXAMINE NHTSA RECALL 04V328000 AS NOTED HERE IN OTHER COMMENTS POSTED. ALSO REFERENCE FORD/MERCURY SERVICE BULLETIN 0355. *TR

MY HEADLIGHTS QUIT WORKING OCCASIONALLY CANT SEE THE ROAD WITHOUT LIGHTS. *TR

MY BROTHER WAS VISITING FOR MY SON'S WEDDING AND USED OUR MOTHER'S CAR FOR TRANSPORTATION. HE FOUND THAT THE HEADLIGHTS WOULD NOT COME ON, AND EVENTUALLY FOUND THAT HOLDING THE HIGH BEAM SWITCH "ON", THE LIGHTS WORKED. AT THE DEALERSHIP HE WAS TOLD THERE WAS LIKELY A RECALL TO FIX THIS. SINCE HE HAS GONE BACK HOME, I HAVE BEEN RESEARCHING THIS FOR MY MOTHER. I FOUND A CLOSED "SAFETY" ISSUE, NUMBER PE08066, WHICH IS EXACTLY WHAT HE EXPERIENCED. ALTHOUGH YOU HAVE A VERY LOW NUMBER OF COMPLAINTS LISTED, CONSIDER THIS: MOST OF THESE CARS ARE PURCHASED BY OLDER PEOPLE, MANY MECHANICALLY INCAPABLE IN ADDITION TO BEING UNSAVVY WITH COMPUTERS AND THE INTERNET, AND TEND TO DRIVE IT LESS, ESPECIALLY AT NIGHT, SO THE ISSUE WOULD NOT BE NOTICEABLE FOR QUITE SOME TIME. IF THEY DID EXPERIENCE THIS, THEY PROBABLY PAID SOME SERIOUS MONEY TO FORD DEALERS TO GET IT FIXED, NOT REALIZING THAT THIS IS A HUGE SAFETY ISSUE AND THIS SHOULD BE FIXED FOR FREE UNDER WARRANTY BEFORE FAILURE OF THE MODULE - THE TSB TALKS ABOUT FAILURE OF THE MODULE. WELL, MY BROTHER TOOK IT IN FOR INSPECTION WITH THIS FAULTY MODULE, AND IT PASSED, SO THEN DO THEY NOT CONSIDER IT "FAILED"? MOTHER IS 91 YEARS OLD AND WOULD PROBABLY PANIC IF THE LIGHTS WENT OUT WHILE SHE WAS DRIVING IT. THIS IS A MAJOR SAFETY ISSUE, AND SHOULD BE RATED HIGHER TO GET THE WARRANTY WORK DONE!!! I PLAN TO FOLLOW UP WITH THE SAME DEALER AND SEE WHAT THEY HAVE TO SAY ABOUT THIS. MY SUSPICION IS THAT UNTIL IT FAILS SHE WILL HAVE TO PAY FOR THIS FI

STEERING SHAFT CORRODED CAUSING STEERING TO BIND UP WHEN TURNING. LATER MODEL OF SAME VEHICLE RECALLED FOR IDENTICAL SAFETY FLAW. RECALL SHOULD BE EXPANDED TO INCLUDE 2003 AND ALL OTHER YEARS AFFECTED BY THIS SAFETY DEFECT. *TR

LIGHTING MODULE FAILURE. PARTS HAVE BEEN ORDERED ON 8/27/14, BY PACIFIC MARPLE FORD ,BROOMALL, PA.610-353-5500. DEALER STATED ON 8/27/14 THAT THEY SHOULD RECEIVE THE PART IN APPROXIMATELY IN A MONTH. I VISITED DEALER ON 10/3/20-14 AND THEY TOLD ME FORD HAS NOTIFIED THEM IT MAY BE 2015 NO LIGHTING MODULE I CALLED FORD MOTOR COMANY RELATIONSHIP CENTER ON 9/3/14, 9/15,9/18, 9/23, 10/3,10/25 AND 10/30 2014 MS JODI OF THE CENTER CALLED ME ON 9/18/14 HER PHONE # 866-631-3788 EXT. 77744. SHE STATED SHE WILL CALL ME ON 9/30 WITH AN UPDATE. HAVE NOT HEARD FROM HER SINCE. LEFT MESSAGES FOR HER ON 10/3, 10/25 AND 10/30 2014. I CANNOT DRIVE AT NIGHT. MY AUTO INSPECTION IS NOVEMBER 2014 . NO HEADLIGHTS, CANNOT PASS INSPECTION THIS IS FORD'S RESPONSIBILTY, NOT THE DEALER. PLEASE HELP. THANK YOU *TR

TRAVELING SOUTHBOUND ON I-95 IN EARLY MORNING ALL LIGHTS WENT OUT FOR A FEW SECONDS, LEAVING US IN TOTAL DARKNESS. LIGHTS CAME BACK ON AND EVERYTHING RESUMED AS NORMAL FOR REMAINDER OF OUR TRIP HOME. A COUPLE OF MONTH LATER SAME THING HAPPENED DURING A SHORT EVENING DRIVE NEAR HOME. NO LIGHTS. RESEARCHED THIS FRIGHTENING OCCURRENCE AND FOUND THAT OUR YEAR MAKE MODEL HAS THIS PROBLEM DUE TO BAD LIGHTING MODULE SOLDER JOB. CONTACTED FOR FORD, NO HELP. EVENTUALLY GOT A LETTER FROM FORD STATING THEY WOULD EXTEND WARRANTY ON THIS PART, BUT WOULD ONLY REPLACE MODULE IF IT WAS FAILING AT TIME DEALER LOOKED AT IT, AFTER CHARGING $49 DOLLARS TO TEST FOR CODES. IT HAS NOT FAILED AT A DEALER LOCATION. I AVOID DRIVING AT NIGHT AS MUCH AS POSSIBLE. *TR

AFTER LEAVING HOME IN THE DARK WITH NO PROBLEMS, I STOPPED AT A FAST FOOD RESTAURANT AND WENT INSIDE. WHEN I CAME OUT AND STARTED ONTO AN INTERSTATE HIGHWAY, I NOTICED HOW DARK IT WAS IN FRONT OF ME. EVEN THOUGH THE LIGHT SWITCH WAS ON, I HAD NO HEADLIGHTS. I CONTINUED TOWARD THE NEXT EXIT, ONLY TO BE STOPPED BY A HIGHWAY PATROLMAN WHO NOTICED I HAD NO LIGHTS. WHILE STOPPED AND TALKING WITH HIM ABOUT THE PROBLEM, THE LIGHTS COME ON AGAIN. I'M NOW AFRAID TO DRIVE THE CAR IF THERE'S A CHANCE THAT I'LL NEED THE HEADLIGHTS. FORTUNATELY, THE PATROLMAN WAS SYMPATHETIC AND ISSUED NO TICKET. *TR

HEADLIGHTS SHUT OFF UNEXPECTEDLY WHILE DRIVING IN COMPLETE DARKNESS. FINALLY FIGURED OUT I HAD TO PULL THE "SAFE TO PASS" IN ORDER TO GET THE HEADLIGHTS TO STAY ON. DROVE TO WORK WHILE PULLING THE "SAFE TO PASS" STICK ON MY STEERING WHEEL. ABSOLUTELY UNSAFE. *TR

TL* THE CONTACT OWNS A 2003 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING 20 MPH, THE BRAKE PEDAL WAS DEPRESSED AND THE ENGINE RPMS INCREASED APPROXIMATELY TO 4000. THE CONTACT STATED EXCESSIVE FORCE WAS APPLIED TO THE BRAKE PEDAL AND THE VEHICLE JERKED. THE BRAKE PEDAL WAS AGGRESSIVELY DEPRESSED UNTIL THE BRAKES RESPONDED AND THE VEHICLE WAS ABLE TO COME TO A STOP. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE WAS UNABLE TO BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 130,000. THE CONSUMER STATED WHEN HE APPLIED THE BRAKES, THE VEHICLE SLOWED DOWN. HOWEVER, THE ENGINE SPEED INCREASED TO 4,000 RPM'S/ WITH THE BRAKE FULLY DEPRESSED, THE VEHICLE CONTINUED WITH A SERIES OF LUNGES AT A HIGH SPEED. ONLY BY RELEASING THE BRAKE PEDAL AND SLAMMING ON THE BRAKE, DID THE VEHICLE STOP ABOUT THREE QUARTERS ACROSS THE INTERSECTION WITH THE ENGINE AT A NORMAL IDLE SPEED. NO WARNING LIGHTS DISPLAYED ON THE DASHBOARD. THE VEHICLE HAD A HISTORY OF ALMOST STALLING WHILE COMING TO A STOP. THE DEALER DID NOT FIND ANY CODES. UPDATED 12/04/14

THE VEHICLE WAS DIFFICULT TO STEER AND A LOCAL MECHANIC DIAGNOSED THE LOWER STEERING ARM AS THE PROBLEM. THIS WAS A RECALL BUT NOT FOR 2003 MODELS? *TR /

2003 MERCURY GRAND MARQUIS. CONSUMER WRITES IN REGARDS TO RECALL ON LIGHTING CONTROL MODULE. *TGW

DRIVING AROUND A BEND ON A DARK COUNTY HIGHWAY IN SOUTHERN NJ, NO STREET LIGHTS. MY HEADLIGHTS GO OUT AND WONT COME BACK ON. SINCE MY STEERING IS STIFF, I ALMOST WRAPPED MYSELF AROUND A TREE. THANK GOD, I HAVE GOOD BRAKES AND DRIVING ON BRAND NEW TIRES ON A DRY ROAD OR I WOULD BE DEAD RIGHT NOW. MY MECHANIC HAS ALWAYS CLAIMED THAT THE STIFF STEERING IS A COMMON PROBLEM & A MANUFACTURING DEFECT, BUT COST PROHIBITIVE FOR ME TO FIX. WHEN I TOOK THE CAR TODAY, HE SAID IT WAS DEFINITELY THE LIGHTING CONTROL MODULE ($600 PART). HE WAS UNAWARE OF THE CHRONIC PROBLEM THAT IS HAPPENING AS OF LATE WITH THE LCM'S IN 2003 MARQUIS. I THINK YOU GUYS CLOSED THE CASE TOO EARLY ON THE LCM'S, THE COMPLAINTS BOARDS ALL OVER THE INTERNET ABOUT THIS PROBLEM ARE INCREASING IN FREQUENCY. COMBINED WITH EXTREMELY STIFF STEERING, HEADLIGHTS GOING OUT RANDOMLY IS A RECIPE FOR DISASTER. *TR

HEAD LIGHTS WOULD NOT COME ON WHEN WE TRIED TO RETURN TO OUR HOTEL IN YANKTON SD. HEAD LIGHTS ARE INTERMITTENT GOING TO WORK DURING MORNING DRIVE IN LINCOLN NE. MORNING SUN IS BRIGHT ENOUGH SO NOT A SAFETY HAZARD. WE CAN NOT TRUST VEHICLE TO DRIVE AT NIGHT. WENT TO BEATRICE FORD, BEATRICE NE TO GET FIXED BUT WERE TOLD LCM MODULE IS ON BACK ORDER. 8-22-2014. *TR

I WAS DRIVING AT EARLY DAWN WHEN I REALIZED IN SOME SHADIER AREAS THE HEADLIGHTS WEREN'T WORKING. I PULLED OVER AND CONFIRMED THIS. I THOUGHT THAT INSTANCES OF INTERMITTENT HEADLIGHT FAILURE THE WEEK BEFORE WAS A MISPERCEPTION ON MY PART. I HAD RECEIVED A LETTER FROM FORD WEEKS EARLIER; FORD HAS INDEED CONFIRMED THIS PROBLEM IS DUE TO THEIR LIGHTING CONTROL MODULE, SO MUCH SO THAT FORD'S LETTER CLAIMS THAT THE COMPANY WILL COVER REPLACEMENT FOR AN ADDITIONAL 5 YEARS. MY CAR'S MODULE HAS NOW FAILED COMPLETELY. I AM UNSURE IN HOW MANY EARLIER INSTANCES, ESPECIALLY IN SEMI-LIGHTER ENVIRONMENTS WHERE IT WAS LESS PERCEPTIBLE TO ME, THIS INTERMITTENT HEADLIGHT FAILURE PUT BOTH MYSELF AND OTHER DRIVERS, PEDESTRIANS, AND BICYCLISTS AROUND ME IN REAL DANGER. THE FAILURE OF MY CAR'S MODULE HAS SINCE BEEN CONFIRMED BY MY LOCAL DEALER. IN ADDITION, I CONTACTED FORD DIRECTLY. HOWEVER, AFFECTED DRIVERS, AS WELL AS POTENTIAL FUTURE OWNERS, BOTH OF WHOM HAVE AND WILL POSE A DANGER TO OTHERS, HAVE NOT AND WILL NOT HAVE A REMEDY ANY TIME SOON, ACCORDING TO FORD, DESPITE THEIR LETTER. FORD DEALER AND REGIONAL MANAGERS SUGGEST THAT THE PART IS OUT OF STOCK INDEFINITELY. FUTURE DRIVERS WILL HAVE NO REMEDY TO THEIR CARS' UNSAFE CONDITIONS. AN ALLUSION HAS BEEN MADE TO SOME UNSANCTIONED, UNCOVERED, AND PRICEY, UNREIMBURSABLE FIX WITH NO GUARANTEE OF SUCCESS, HENCE TO GUARANTEE OF SAFETY EITHER. WORSE STILL, FORD HAS CATEGORIZED THIS ISSUE AS ONE NOT ENTITLED TO RENTAL ASSISTANCE DESPITE THEIR "COVE

THE PAINT ON THIS VEHICLE HAS BUBBLED AND FELL OFF THE CAR, ALL OVER THE CAR IN VARIOUS PLACES. THERE DOES NOT APPEAR TO BE A PATTERN TO THE DAMAGE, EXCEPT WHERE THE WINDOW WASH SQUIRTS THERE IS SOME DISCOLORATION AND RUST. PREVENTATIVE MEASURES HAVE NO AFFECT ON THE PAINT COMING OFF AS MULTIPLE WASHES AND OR WAXES DO/ DID NOTHING TO PREVENT IT FROM CONTINUING. PART OF THE DAMAGE FOLLOWS A RIVET OR WELDING LINE ON THE HOOD WHERE IT IS WELDED TO BRACES ON THE BOTTOM OF THE HOOD, OTHER PLACES APPEAR TO BE HIGH WIND OR HIGH STRESS AREAS. THE PAINT FEELS FRAGILE , HAS NO RESISTANCE TO BREAKAGE AND APPEARS TO BE A WELL KNOWN DEFECT WHEN RESEARCHED. SANDING , RESURFACING AND REPAINTING HELPS SOME, BUT UNLESS THE WHOLE CAR IS REDONE IT IS UGLY AND VERY HARD TO CONTROL AND IT IS ALSO DISAPPOINTING. *TR

CANNOT GET LIGHTS TO WORK, PULLED OVER BY POLICE (TWICE)GOING DOWN THE ROAD,AND DIDNT KNOW LIGHTS WERE OUT. THEY COME AND GO. POLICE SAID TO DO SOMETHING LIKE TAKE IT TO DEALER. THEY TOLD ME I WAS TO FAIL AUTO INSPECTION FOR THIS ON THE SPOT. DEALER SAYS THEY WANT TO TEST FOR A WEEK AND THEN THEY SAY THEY CANT GET PARTS. IF I GOT TO COURT ONE MRE TIME OR CAR IS IMPOUNDED I AM SEKING MY ATTORNEY. THIS IS A SAFETY DEFECT WITH DANGEROUS AND NEGLIGENT CONSEQUENCES. *JS

TL* THE CONTACT OWNS A 2003 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS THE STEERING MALFUNCTIONED AND CAUSED THE VEHICLE TO PULL TO THE RIGHT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE STEERING COLUMN INTERMEDIATE SHAFT WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 132,000.

LETTER FROM CONGRESSMAN JONES ON BEHALF OF CONSTITUENT REGARDING A PROBLEM SHE HAS ENCOUNTERED WITH HER 2003 MERCURY GRAND MARQUIS AND FORD MOTOR COMPANY; ATTN: WILLIAM MOORE. *SMD THE CONSUMER RECEIVED A CUSTOMER SATISFACTION PROGRAM NOTICE, REGARDING A POTENTIAL PROBLEM MAY EXIST WITH THE ELECTRONIC MODULE, THAT SUPPLIED POWER TO THE HEADLIGHTS, MAY FAIL.

LIGHTS WOULD NOT TURN ON AT NIGHT. HAD TO HOLD THE BRIGHT LIGHT HANDLE ON STEERING COLUMN UP TO DRIVE HOME. CHECKED FUSES FOR LEFT HEADLAMP AND RIGHT HEADLAMP. THEY WERE GOOD. HAVE BEEN TOLD THE PROBLEM IS A LIGHTING MODULE THAT COST UP TO $600.00 DOLLARS TO REPLACE. *JS

I PURCHASED NEW TIRES TODAY FOR THIS VEHICLE. DEALER ADVISED HAVING FRONT END ALIGNMENT CHECKED DUE TO WEAR PATTERNS ON TIRES. BROUGHT THE VEHICLE TO MY FRONT END ALIGNMENT SHOP AND TOLD THEN THAT THERE IS "A FLAT SPOT WHEN TURNING THE WHEEL' THE TECHNICIAN DROVE THE VEHICLE AND BROUGHT IT INTO THE SHOP TO INSPECT THE FRONT END PRIOR TO DOING ANY ALIGNMENT WORK. THE TECHNICIAN CALLED THE PARTS DEALER AND GAVE THE VIN NUMBER AND WAS TOLD THE AVAILABILITY OF THE OEM AND AFTER MARKET PARTS. AFTER HANGING UP THE TECHNICIAN STATED THAT FORD HAD PREVIOUSLY RECALLED THE 2003 GRAND MARQUIS FOR THE SAME ISSUE, (LOWER STEERING SHAFT BINDING), BUT THEY COULDN'T FIND ANY OPEN RECALL FOR THIS VEHICLE. I WAS QUOTED $270.00 FOR THE PART NOT INCLUDING LABOR, ALIGNMENT AND TAX. I BELIEVE THIS ISSUE SHOULD BE RE-VISITED IF IT WAS ORIGINALLY A RECALL ISSUE. OTHER THAN THAT I WILL HAVE TO PAY THE REPAIR BILL. AND FOR THE RECORD, THIS IS MY 4TH MERCURY GRAND MARQUIS THAT I OWN AND NEVER IN TIME THAT I HAVE BEEN THE OWNER , THIS ISSUE EVER SURFACED. THANK YOU. *TR

I OWN A 2003 MERCURY GRAND MARQUIS. MY STEERING SHAFT IS CORRODED AND IT IS NO LONGER SAFE TO DRIVE. I CONTACTED MY LOCAL FORD DEALER ABOUT THE ISSUE AFTER REALIZING THERE WAS A RECALL ON THE SAME PART BUT ONLY TO FIND OUT THAT THE RECALL WAS FOR 2005-2011 . BUT WHEN I GO TO BUY THE PART. ITS LISTED FOR YEARS 2003-2011. I WOULD LIKE TO KNOW WHY 2003 WAS NOT ON THE RECALL? *TR

BRIDGESTONE INSIGNIA SE 200 WITH 35,000 MILES. CAR WAS DRIVING NORMALLY AT 40 MPH, BEGAN FEELING A VIBRATION. SOON THE CAR WAS WIGGLING LIKE A WHEEL WAS LOOSE. HANDLING WORSENED RAPIDLY. IN 5 MILES I BECAME SO CONCERNED I PULLED OFF THE ROAD & CALLED AAA. ONE TIRE HAD BULGES. PUT THE SPARE ON AND SAW THE TIRE HAD BEGAN TO SEPARATE IN THE MIDDLE OF THE TREAD ABOUT 8 INCHES LONG & DOWN TO STEEL BELT. ANOTHER SEPARATION INSIDE NEAR SIDEWALL. *JS

TL* THE CONTACT OWNS A 2003 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE STEERING WHEEL BECAME EXTREMELY HARD WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE TECHNICIAN DIAGNOSED THAT THE FLEXIBLE JOINTS IN THE STEERING SHAFT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CURRENT AND FAILURE MILEAGE WAS 76,000. DR

CUSTOMER SATISFACTION PROGRAM BY FORD, #14N01: THEY (FORD) TELL ME IN A LETTER THAT MY HEADLIGHTS MAY FAIL WITHOUT ANY NOTICE OF A PROBLEM. THEY (FORD) KNOW THIS IS NOT ONLY POSSIBLE, BUT THAT IT HAS HAPPENED NUMEROUS TIMES ALREADY. THERE ARE BLOGS THAT SPEAK TO THIS ISSUE. IF IT IS THE FUNCTION OF YOUR DEPARTMENT TO PROTECT CONSUMERS THEN PLEASE DO SO. THIS IS POTENTIALLY A DEADLY SAFETY ISSUE..... IF THERE IS EVEN THE SLIGHTEST CHANCE THIS COULD HAPPEN I DON'T UNDERSTAND WHY THIS DEPARTMENT HAS NOT RECTIFIED IT AND MADE FORD RECALL THESE VEHICLES. *TR