INTERMITTENTLY WHEN BRAKES ARE APPLIED THEY CHATTER. DEALER HAS REPAIRED THE VEHICLE UNDER WARRANTY. *AK
1997 Mercury Grand Marquis complaints
Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 1997 record →
AFTER CHANGING GEAR FROM REVERSE TO DRIVE VEHICLE SUDDENLY ACCELERATED OUT OF CONTROL, HIT A CURB, AND WAS HEADING TOWARD A BUILDING. DRIVER WAS ABLE TO MANEUVER VEHICLE OUT OF ITS PATH, CAUSING VEHICLE TO SHUT OFF. VEHICLE WAS TOWED TO DEALER . DEALER INFORMED CONSUMER THAT NOTHING COULD BE FOUND. *AK *ML
KEYLESS ENTERY SYSTEM FAILED. YH
A LOUD CLUNCKING NOISE WILL OCCUR WHEN TURNING STEERING WHEEL TO LEFT OR TO RIGHT. DEALER CANNOT DETERMINE CAUSE OF DEFECT. *AK
CONSUMER'S BRAKE ROTORS ARE WARPED. WARRANTY EXPIRED, CONSUMER WILL HAVE TO COVER THE COST. *AK *ML
VEHICLE WAS INVOLVED IN A FRONTAL COLLISION. UPON IMPACT, AIRBAGS DEPLOYED, CAUSING CHEMICALS TO LEAK OUT. THE CHEMICHALS INJURED AND BURNED THE DRIVER. DEALER AND MANUFACTURER HAVE BEEN NOTIFIED. *AK
WHILE DRIVING DOWN MAIN STREET TRAVELING 10MPH, TRAFFIC WAS SLOWING DOWN UP AHEAD. WENT OVER A HUMP IN ROAD, AND ALL OF A SUDDEN STEERING WHEEL WOULD JUST SPIN. LOST CONTROL, AND WENT OFF TO THE SIDE OF ROAD. TOWED TO THE DEALER. DEALER LOCATED THE PROBLEM, AND REPLACED STEERING COLUMN COUPLING BOLT.
THE BRAKE LINE IS COVERED WITH RUBBER PROTECTOR, WHICH WAS CHAFFED BY THE VEHICLE AND RESULTED IN A HOLE IN THE BRAKE LINE FROM CHAFFING. *ET REFERENCED IN RQ03-004
THE FUEL TANK FILLER TUBE SEAL AT THE FUEL TANK FAILED AND CAUSED GASOLINE LEAK ONTO THE EXHAUST, ETC. *AK
EACH TIME THE PASENGER SIDE SUN VISOR IS PULLED DOWN THE FUSE #8 BLOWS OUT, THIS CAUSES LOSS OF POWER TO DIGITAL ELECTRONIC DASH PANEL, POWER DOOR LOCKS, KEYLESS ENTRY, POWER MIRRORS, RADIO, AND CLOCK, DEALER TRIED USING HIGHER AMP FUSE BUT THAT ONE BLEW ALSO. *ET
THE LOW DIMMER LIGHT IS TOO DIM, CAUSING VISUAL DIFFICULTY WHICH MAY RESULT IN A CRASH. THE OCCUPANT HAD TO REPLACE THE BULB IN ORDER TO SEE. MANUFACTURER WOULD NOT FIX THE PROBLEM, BUT SAID IT WAS THE CHARACTERISTIC OF THE HEADLIGHTS. PLEASE PROVIDE FURTHER INFORMATION. *AK
PLASTIC INTAKE MANIFOLD SPLIT OPEN AT FRONT SEAM, SPEWED HOT ANTIFREEZE ALL OVER ENGINE COMPARTMENT. I HAD TO HAVE VEHICLE TOWED TO THE DEALER. FORD REFUSED TO REPLACE PART AT NO CHARGE EVEN THOUGH THEY ARE DOING NO CHARGE REPLACEMENTS ON FORD CROWN VICTORIAS AND SOME MUSTANGS(POLICE PACKAGES). THE REPLACEMENT PART BEING INSTALLED ON MY VEHICLE IS DIFFERENT PART NUMBER FROM THE ONE THAT SPLIT. I CONSIDER THE PROBLEM TO BE A SAFETY ISSUE AS WHEN THE VEHICLE LEAVES ME STRANDED ON THE ROAD, MY SAFETY IS BEING THREATENED. *AK
ELECTRICAL LIGHT CONTINUES TO ILLUMINATE WHILE THE VEHICLE IS IN MOTION. DEALER HAS INSPECTED THE VEHICLE SEVERAL TIMES, AND THE LIGHT CONTINUES TO ILLUMINATE. MANUFACTURER HAS BEEN NOTIFIED. *AK
EXCESSIVE ROAD SHOCK FELT IN STEERING SINCE CAR WAS NEW. 2 DEALERS SAID NOT A PROBLEM BUT SEEMS TO BE GETTING WORSE WITH AGE OF CAR. ALSO WHEEL SKIP ON MODERATELY BUMPY ROADS IE ASPHALT STRIPS IN PAVEMENT. *AK
DRIVER'S SEAT BELT DOES NOT LOCK ,BUT THE OTHER 3 DO. 2 BACK ONES LOCK AND KEEP GETTING TIGHTER WITH EVERY BUMP IN THE ROAD. *AK
COMPUTER HAS TO BE 'REFLASHED' EVERY 20,000 MILES APPROXIMATELY BECAUSE OF LOST DATA CONTROLLING ENGINE TIMING AND OPTIMUM AUTOMATIC SHIFT PERFORMANCE. THIS COULD LEAD TO EARLY ENGINE FAILURE.
LOW BEAMS TOO DIM TO DRIVE!! MUST USE HIGH BEAMS TO DRIVE SAFELY. WORST LIGHTING IN ANY CAR DRIVEN IN 40 YEARS
VEHICLE EXPERIENCED SUDDEN ACCELERATION CAUSING IT TO HIT A BUILDING WHEN PULLING INTO A PARKING SPACE. *YC
AIR CONDITIONER FAN AND BELT.
POWER STEERING PUMP WENT OUT. LIGHTS WERE BLINKING ON AND OFF FOR THREE DAYS.
POOR DESIGN: RIGID, FRAME MOUNTED BRAKE LINE WAS IN CONTACT WITH UPPER AUTOMOBILE BODY. BRAKE LINE CRACKED DUE TO UPPER BODY MOVEMENT, CAUSING LOSS OF BRAKING ACTION WHILE DRIVING. REFERENCED IN RQ03-004
WHEN DRIVING 30 MPH OR ABOVE FRONT END VIBRATES OR SHAKES, BECOMES VERY DIFFICULT TO KEEP CONTROL OF THE STEERING WHEEL. THE CAR ALSO MAKES A POPPING SOUND WHEN MAKING SHARP TURNS. DEALER CANNOT IDENTIFY THE CAUSE OF THE PROBLEM. *AK *ML
WHILE DRIVING AT ANY SPEED AND GOING OVER A BUMP OR MAKING A TURN, THERE IS A LOUD NOISE COMING FROM UNDER THE VEHICLE. *AK
POPPING NOISE IN LOWER FRONT RIGHT AREA OF CAR. PROBLEM W/ ORIGINAL AND REPLACEMENT PARTS - CONTROL ARM AND ASSEMBLY REPLACED TWICE, STILL POPS. RIDING IN BROTHER'S 97 CROWN VIC. HE HAD SAME POPPING NOISE AND SAID HIS VEHICLE HAD A RECALL B/C OF IT. PLEASE LET ME KNOW WHAT YOU FIND.
WHEN APPROACHING A TURNING INTERSECTION, ATTEMPTING TO TURN LEFT, I ENDED UP CRASHING INTO A CONCRETE LIGHTPOLE. THE VEHICLE WAS TOTALLED. I SUFFERED MULTIPLE FRACTURES (I.E. CERVICAL/7 RIBS/PELVIS/RIGHT FEMUR/RIGHT TIBIA/RIGHT FIBULAR/RIGHT ANKLE. LEFT ANKLE WAS VIRTUALLY DESTROYED ("IN A MILLION PIECES" PER SURGEON). I WAS IN TRAUMATIZED FOR 3 WEEKS, IN CRITICAL CONDITION FOR A PORTION OF THAT TIME. I WAS THEN IN ACUTE CARE FOR A WEEK OR TWO, PREMATURELY DISCHARGED TO A NURSING HOME FOR 3 DAYS, AND READMITTED TO ACUTE CARE THROUGHT THE DELRAY HOSPITAL EMERGENCY ROOM. I WAS, AGAIN DISCHARGED ON JAN. 6TH. FOR ABOUT TWO WEEKS AND READMITTED TO A REHAB CENTER FOR AN ADDITIONAL 3 WEEKS. I'VE BEEN HOME FOR 3 WEEKS, NOW. I AM RECEIVING THERAPY AT HOME, AND WILL GRADUATE TO THERAPY AS AN OUT-PATIENT WHEN ABLE. I FACE HIP AND ANKLE REPLACEMENTS IN THE NEAR FUTURE. *AK
WHEN DRIVING AT ABOUT 60MPH STEERING BECOMES MORE UNCONTROLABLE. WHEN DRIVING THE VEHICLE JUMPS TO THE RIGHT. DEALER SAYS IT'S A DESIGN FLAW. *AK
CONSUMER HAS BEEN EXPERIENCING PROBLEMS WITH DOOR HINGES. HINGES ARE NOT STRONG ENOUGH TO HOLD VEHICLE OPEN. EVEN DURING FLAT INCLINES, THE DOORS FAIL TO REMAIN AJAR. THE MANUFACTURER HAS BEEN CONTACTED. *AK
BRAKE ROTORS WARPED CAUSING VIBRATION ON SEVERAL OCCASIONS.
TRANSMISSION FAILED.
BRAKES FAILED. *YC
NUMERICAL CODED DOOR LOCK FAILED. MJS
POWER WINDOW FAILED. MJS
SHOCK ABSORBERS FAILED. NLM
WATER PUMP FAILED. NLM
FUEL PUMP FAILED TWICE. *YC
BACK UP LIGHT BULB FAILED. YH
TEMPERATURE GAUGE FAILED. *YC
BRAKES REPAIRED AT 13000 MILES, DUE TO FAILURE. *YC
CONSUMER SAYS THAT SOMETHING UNDER THE VEHICLE HAS RUBBED THROUGH THE BRAKE LINE THAT GOES TO THE ANTI-LOCK SYSTEM. DEALER HAS BEEN CONTACTED. *AK REFERENCED IN RQ03-004
THE SHOULDER RESTRAINT BELT IN THIS VEHICLE APPLIES TOO MUCH PRESSURE TO CONSUMER'S SHOULDER, CAUSING PAINS IN THE UPPER LEFT SHOULDER. DEALER HAS BEEN CONTACTED. *AK
MY PROBLEMS BEGAN ALMOST IMMEDIATELY AFTER PURCHASE. THE ABS AND THE POWER LOSS, I CONSIDER TO BE LIFE THREATENING. THE POWER LOSSES OCCURRED DURING RUSH HOUR, AFTER DARK AND WHILE DRIVING ALONE. CONSIDERING THE FACT THAT I AM FEMALE, I CONSIDER THIS TO BE A TWO-FOLD DANGER. FORD HAS OFFERED TO PAY ME $2000 TOWARD THE TRADE-IN OF MY CAR (CLOVERLEAF TO PAY 17,500 FOR MINE). THIS STILL HAS ME PAYING IN THE NEIGHBORHOOD OF 5500 FOR A 99 MODEL. I DID NOT PURCHASE MY CAR TO BE TRADING IN AFTER A YEAR AND NONE OF THIS IS MY DOING NOR MY CHOICE. THE CAR I WAS DRIVING BEFORE THE PURCHASE OF MY NEW ONE (IT WASN'T A FORD PRODUCT) HAD 150,000 MILES. I NO LONGER FELT SAFE IN IT. IT APPEARS THAT I WAS WRONG. I PROBABLY WAS SAFER IN IT THAN IN THE NEW ONE. I REALIZE THAT NONE OF MY PROBLEMS WILL QUALIFY MY CAR FOR THE LEMON LAW, HOWEVER, CONSIDERING THE NUMEROUS PROBLEMS I HAVE HAD, I MOST DEFINEATELY CONSIDER IT TO BE A LEMON.
WHILE IN THE VEHICLE CAN'T SIT DOWN ON THE SEAT CORRECTLY. THE SEAT BELTS ARE BUILT INCORRECTLY IN THE VEHICLE. CONSUMER CONTACTED ANOTHER DEALER, AND THEY SAID THEY COULD DO NOTHING TO FIX THE SEAT BELTS. *AK CONSUMER STATED THAT THE PROBLEM WAS THE LOUSY DESIGN OF BRINGING THE SEAT BELT UP THROUGH THE SEATING SURFACE OF THE FRONT SEATS. *YH
WHILE DRIVING THE VEHICLE EXPERIENCED BRAKING PROBLEMS WHICH CAUSED EXTENDED STOPPING DISTANCE, ALMOST RESULTING IN AN ACCIDENT. DEALER REPLACED ROTORS/CALIPERS. PROBLEM IS REOCCURIRING. DEALER CANNOT DETERMINE PROBLEM. PLEASE PROVIDE DETAILS. *AK
WHILE DRIVING THE IGNITION SWITCH AND STEERING COLUMN BECOME EXTREMELY HOT . THE DEALER HAS BEEN NOTIFIED. *AK
STEERING WHEEL VIBRATES EXCESSIVELY AND JUMPS OVER ROAD WHEN HITTING A BUMP OR MANHOLE.
VIBRATION IN STEERING WHEN TRAVELING OVER BUMPS.
UNLOCKING THE DOOR WHILE CLOSING THE DOOR WOULD NOT SHUT. DEALER HAS BEEN CONTACTED. PLEASE P0ROVIDE FURTHER DETAILS.*AK
WHILE DRIVING VEHICLE IS EXPERIENCING VIBRATION IN STEERING COLUMN. CAUSE UNKNOWN. PLEASE PROVIDE DETAILS. *AK
POOR SUSPENSION, CAUSING INSTABILITY.
REAR SPRING/SHOCK FAILED CAUSING TIRE TO HIT AGAINST FENDER WELL.
Reading these
NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 1997 Mercury Grand Marquis → · Every Grand Marquis year → · How the figures are calculated →