TL* THE CONTACT OWNS A 1999 MERCEDES BENZ S420. THE CONTACT STATED THAT WHILE ATTEMPTING TO EXIT THE VEHICLE, THE ELECTRICAL AND VACUUM SYSTEM BECAME INOPERABLE AND HE WAS UNABLE TO OPEN THE DOORS. THE CONTACT STATED THAT HE WAS LOCKED INSIDE THE VEHICLE AND WAS NOT ABLE TO EXIT THE VEHICLE. THE CONTACT STATED THAT HE EXITED THE VEHICLE THROUGH THE PASSENGER'S SIDE WINDOW. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF DANBURY (100 FEDERAL RD, DANBURY, CT 06810) AND WAS DIAGNOSED THAT THE VACUUM PUMP FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT YET REPAIRED. THE CONTACT MENTIONED THAT THE VEHICLE WAS TAKEN TO THE SAME DEALER THREE TIMES FOR THE SAME FAILURE WHERE THE DEALER HAD REPLACED THE VACUUM PUMP WITH A USED PUMP HOWEVER, THE FAILURE RECURRED. THE CONTACT ALSO MENTIONED THAT VEHICLE TRUNK OPENED AND WAS UNABLE TO BE SECURELY SHUT. THE CONTACT TAPED THE TRUNK SHUT. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 121,000.
1999 Mercedes Benz S420
Owners filed 4 complaints about this vehicle with federal regulators, most often about the air bags. No safety recall has been issued.
| Component | Reports | Crashes | Fires | Injuries | |
|---|---|---|---|---|---|
| Electronic Stability Control (esc) | 1 | 0 | 0 | 0 | |
| Electrical System › Instrument Cluster/Panel | 1 | 0 | 0 | 0 | |
| Electrical System | 1 | 0 | 0 | 0 | |
| Air Bags | 1 | 1 | 0 | 1 |
What owners reported
Newest filingsTHE AREA THAT HOLDS THE BRAKE LIGHTS KEEPS MELTING I HAVE REPLACED THEM TWICE , SEAT BELTS LAG AND DOT WORK I HAVE HAD SEVERAL PROBLEMS WITH STABILIZATION
THE INSTRUMENT CLUSTER HAS ALMOST TOTALLY FAILED CREATING A SEVERE SAFETY HAZARD. THE DEALER STATED VEHICLES WITH THIS PROBLEM ARE BEING RECALLED. HOW DO I RECEIVE A RECALL NOTICE? *TR
WHILE DRIVING, CONSUMER WAS BROADSIDED BY ANOTHER VEHICLE, HOWEVER IT WAS NOT STATED EXACTLY WHERE VEHICLE WAS HIT, SUBSEQUENTLY THE AIRBAGS FAILED TO DEPLOY AND CONSUMER SUFFERED SEVERE INJURIES.*JB
4 of 4 complaints, reproduced as filed.
Reading this record
No unusual pattern of severe incidents in the complaint record.
Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.
Most recent recall on file: none. Source: NHTSA Office of Defects Investigation.