Filed Dec 23, 2022348,183 vehiclesMercedes-Benz Usa, Llc
Defect. Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2012-2014 ML550, 2012-2015 ML350, AMG ML63, 2015 ML250, ML400, 2016 GLE450, GLE300, 2016-2018 GLE350, GLE550, 2016-2019 GLE400, 2017-2019 AMG GLE43, and 2016-2020 AMG GLE63 vehicles. Water might accumulate in the spare tire wheel well and damage the fuel pump control unit, which could cause an engine stall while driving.
Risk. An engine stall while driving increases the risk of a crash.
Remedy. Dealers will install a water drain plug, inspect for water intrusion, and replace the fuel pump control unit as necessary, free of charge. Owner notification letters were mailed February 15, 2023. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's numbers for this recall are 2023010002 and 2023010003.
Communication19V787000
Filed Nov 1, 201924,226 vehiclesMercedes-Benz Usa, Llc.
Defect. Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf
Risk. An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.
Remedy. MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.
Suspension › Front18V272000
Filed Apr 27, 20189,725 vehiclesMercedes-Benz Usa, Llc.
Defect. Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2012-2014 ML350 Bluetec 4Matic and ML550 4Matic, 2012-2015 ML63 AMG 4Matic and ML350 4Matic, 2013-2016 GL350 Bluetec 4Matic, GL550 4Matic and GL63 AMG 4Matic, 2017 GLS350d 4Matic, GLS450 4Matic, GLS550 4Matic and GLS63 AMG 4Matic, 2015 ML400 4Matic, 2016 GLE400 4Matic, GLE350 4Matic, GLE63 AMG 4Matic, GLE63S AMG 4Matic, GLE450 4Matic Coupe and GLE63S AMG 4Matic Coupe, 2015-2016 GL450 4Matic and 2013-2014 GL450 4Matic vehicles equipped with the Active Curve System (ACS). In certain driving conditions, if the oil level in the ACS reservoir is below the minimum level, the oil may foam and leak out of the vent holes in the reservoir cap.
Risk. The leaking oil in the presence of an ignition source can increase the risk of a fire.
Remedy. MBUSA will notify owners, and dealers will correct the oil level as necessary and replace the reservoir sealing cap to prevent oil foam from leaking out, free of charge. The recall began August 30, 2018. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2018070015.
Equipment12E028000
Filed Aug 9, 20128,879 vehiclesMercedes-Benz Usa, Llc.
Defect. Mercedes-Benz is recalling certain accessory all-season floor mats sold for use in model year 2012 and 2013 Mercedes-Benz ML-Class vehicles. This all-season floor mat may not fully conform to the contour of the vehicle's floor plan as intended. Clearance between the mat and the gas pedal may be reduced, possibly allowing the pedal to become trapped.
Risk. This interference could prevent the gas pedal from retracting and the vehicle may not decelerate as expected when the driver lifts their foot from the gas pedal, which could increase the risk of a crash. Should the pedal become trapped, steady application of the brakes will allow the vehicle to be brought to a stop.
Remedy. Mercedes-Benz will notify owners, and dealers will replace the floor mats free of charge. Until replacement mats become available, consumers are advised to remove their floor mats from the vehicle. The safety recall began on December 21, 2012. Only vehicles equipped with the accessory floor mats are affected. Owners may contact Mercedes-Benz for more information at 1-800-367-6372.
What owners reported
Newest filings
Service Brakes, Hydraulic › Foundation Components › Disc › Rotor
Filed Jun 22, 201719,000 milesCO
TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ ML550. WHILE DRIVING AT LEAST 55 MPH DOWN A HILL, THE CONTACT NOTICED THAT THE VEHICLE WOBBLED AND SHOOK WHILE DEPRESSING THE BRAKE PEDAL. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF LITTLETON (8070 S BROADWAY, LITTLETON, CO 80122 (303) 738-7700) WHERE IT WAS DIAGNOSED THAT ALL FOUR ROTORS WERE WARPED FROM ONE APPLICATION OF THE BRAKES AND NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE DEALER ALSO STATED THAT THE ROTORS WOULD CONTINUE TO BE WARPED UNLESS THE PADDLE SHIFTER WAS BEING APPLIED WHILE BRAKING AT HIGH SPEEDS DOWNHILL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DISAGREED WITH THE DEALER'S DIAGNOSIS. THE FAILURE MILEAGE WAS 19,000. THE VIN WAS UNAVAILABLE.
Visibility/Wiper
Filed Mar 21, 20145,600 milesPA
TL* THE CONTACT OWNS A 2013 MERCEDES BENZ ML550. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE FRONT WINDSHIELD GLASS CAUSED A GLARE AND DISTORTED HIS VISIBILITY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND DEALER FOR INSPECTION. THE DEALER RECOGNIZED THE ISSUE AND INFORMED THE CONTACT THE WINDSHIELD FUNCTIONED AS DESIGNED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 5,600. UPDATED 04/30/14 MA *TR
Power Train
Filed Mar 18, 2013AL
TL* THE CONTACT OWNS A 2013 MERCEDES BENZ ML550. THE CONTACT STATED THAT WHILE DRIVING 53 MPH, THERE WAS A NOISE UNDER THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION AND THEY STATED THAT THEY HEARD THE NOISE BUT COULD NOT DIAGNOSE THE CAUSE OF FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 0.
No unusual pattern of severe incidents in the complaint record.
Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.
Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.
Most recent recall on file: Dec 23, 2022. Source: NHTSA Office of Defects Investigation.