TL* THE CONTACT OWNS A 2001 MERCEDES BENZ ML320. THE CONTACT STATED THAT THE VEHICLE WAS PARKED WHEN IT CAUGHT ON FIRE. THE FIRE STARTED FROM UNDER THE DASHBOARD ON THE PASSENGER SIDE. THE FIRE DEPARTMENT APPEARED ON THE SCENE AFTER THE FIRE WAS EXTINGUISHED. THE VEHICLE WAS EXAMINED BY THE FIRE DEPARTMENT AND TOWED TO A DEALER. THERE WERE NO INJURIES. THE DEALER INSPECTED THE VEHICLE AND STATED THAT THE ORIGIN OF THE FIRE WAS DUE TO AN ELECTRICAL SHORTAGE. THE VEHICLE WAS DESTROYED AND AN INSURANCE COMPANY WAS NOTIFIED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 150,000.
2001 Mercedes Benz ML320 complaints
Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2001 record →
MY ML320 HAS 101,260 MILES ON IT AND I HAVE HAD TO REPLACE THE CENTER SUPPORT BEARING 4 TIMES FOR THIS VEHICLE. I KEEP IT GARAGED, SERVICE IT REGULARLY, AND DRIVE BETWEEN 10K AND 12K A YEAR. I FEEL THIS IS A SAFETY ISSUE AND AN ISSUE WITH THIS VEHICLE AND WOULD LIKE TO KNOW IF THERE ARE ANY OTHER COMPLAINTS REGARDING THIS. *TR
AT ABOUT 10 TO 25 MILES PER HOURS MY CAR SUDDENLY AND UNEXPECTEDLY BRAKES AND CHANGES DIRECTION BY ITSELF WITHOUT PRESSING ANY PEDAL. *TR
TL* THE CONTACT OWNS A 2001 MERCEDES ML320. WHILE DRIVING APPROXIMATELY 65 MPH THE CONTACT DEPRESSED THE BRAKES AND THE CRUISE CONTROL WOULD NOT DISENGAGE. THE CONTACT CRASHED INTO A DITCH AND WAS ABLE TO TURN THE IGNITION OFF. THERE WAS NO MENTION OF WHETHER A POLICE REPORT WAS FILED OR IF THERE WERE ANY INJURIES. THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE WAS INCLUDED IN THE RECALL UNDER NHTSA CAMPAIGN ID NUMBER: 11V208000 (VEHICLE SPEED CONTROL:CRUISE CONTROL). THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIANS WERE UNABLE TO PROVIDE ASSISTANCE BECAUSE THEY WERE UNAWARE OF THE RECALL. THE CONTACT MADE SEVERAL ATTEMPTS TO CALL THE MANUFACTURER AND DID NOT RECEIVE A CALL BACK WITH INFORMATION ABOUT THE RECALL REPAIRS. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 85,000.
TL* THE CONTACT OWNS A 2001 MERCEDES BENZ ML320. WHILE DRIVING VARIOUS SPEEDS, THE FUEL GAUGE WOULD READ EMPTY WHEN FUEL TANK WAS FULL. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTICS OR REPAIRS. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000... UPDATED 10/14/11 *BF THE CONSUMER STATED THE GAS GAUGE DOESN'T NOT WORK. UPDATED 10/28/11
2001 MERCEDES BENZ ML320 WITHOUT WARNING THE VEHICLE APPLIES FULL BRAKING POWER (WITHOUT THE DRIVER TOUCHING THE BRAKE PEDAL) AT HIGHWAY SPEEDS AND DOES NOT RELEASE UNTIL THE VEHICLE STOPS COMPLETELY. WHEN THE EVENT HAPPENS, IT IS VIOLENT AND SUDDEN AND IT IS VERY DIFFICULT TO MAINTAIN CONTROL OF THE VEHICLE. IT IS VERY DIFFICULT TO KEEP THE VEHICLE IN ONE LANE OF TRAFFIC, MAKING THE DRIVER FEEL LIKE HE HAS TO KEEP THE VEHICLE FROM GOING INTO A SPIN. ODDLY ENOUGH, IT'S THE SAFETY SYSTEM (BAS/ESP) THAT CAUSES THE PROBLEM. MB DEALER REPLACED THE AAM COMPUTER AND RETURNED THE VEHICLE BUT WE STILL HAD THE SAME ISSUES OF THE BRAKES LOCKUP ON THE HIGHWAY. NOW THE DEALER DOES NOT REALLY HAVE ANY REPAIR OPTIONS BESIDES REPLACING ALL THE SYSTEM COMPONENTS AT A VERY HIGH PRICE. THE PROBLEM MANIFESTS ITSELF AT DIFFERENT TIMES AND INTERVALS. SOMETIMES IT MAY GO WEEKS WITHOUT A LOCKUP AND THEN OTHER TIMES IT MAY HAPPEN EVERY TIME YOU DRIVE THE VEHICLE. ONCE AN EVENT HAPPENS THE BAS/ESP LIGHT COMES ON AND THE VEHICLE WILL DRIVE NORMALLY WITH THE SAFETY SYSTEM DISENGAGED. HOWEVER, ONCE THE CAR IS TURNED OFF AND RESTARTED, THE SYSTEM RESETS, THE BAS/ESP LIGHT DOES NOT LIGHT UP AND THEN IT'S ANYONE'S GUESS WHEN IT WILL HAPPEN AGAIN. *TT
I WAS DRIVING A MERCEDES-BENZ ML320 ON AUGUST 02, 2011. THE CAR ENGINE SUDDENLY AND COMPLETELY SHUT DOWN WHILE I WAS DRIVING. I GOT STUCK ON THE INNER LANE OF HOMESTEAD RD, CUPERTINO, CA. FORTUNATELY I WAS NOT ON A HIGHWAY, OTHERWISE, I DON'T KNOW WHAT WOULD HAPPEN TO ME. I GOT MY CAR TOWED TO THE MERCEDES SERVICE. I WAS TOLD THAT THE CRANK SENSOR DID NOT FUNCTION PROPERLY. THIS COSTS ME ALMOST MY LIFE AND $500. I THINK IT'S VERY DANGEROUS TO PASSENGERS IF A CAR COMPLETELY SHUT DOWN WHILE DRIVING. MERCEDES-BENZ SHOULD HAVE DONE A BETTER JOB TO PREVENT THIS FROM HAPPENING. TO MY POINT OF VIEW, THIS IS A DESIGN FLAW. I WANT TO SHARE THIS EXPERIENCE TO ALL DRIVERS WITH THE SAME MODEL AND HAVE THEM WATCH OUT THE SAME SITUATION MAY HAPPEN. *TR
2001 MERCEDES ML320. CONSUMER STATES RIGHT FRONT WHEEL LOCKS UP AND STARTS TO SLIDE WHILE DRIVING AND THEN COMES TO A COMPLETE STOP. *TGW THE VEHICLE WAS TAKEN TO THE DEALER TWICE, BUT THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE DEALER STATED THEY COULD REPLACE SOME SENSORS, BUT COULDN'T GUARANTEE IT WOULD SOLVE THE PROBLEM. *JB
TL* THE CONTACT OWNS A 2001 MERCEDES ML320. THE CONTACT WAS DRIVING WITH THE CRUISE CONTROL SET AT 65 MPH. WHEN SHE ATTEMPTED TO DISENGAGED THE CRUISE CONTROL BT TAPPING THE BRAKES, THE VEHICLE WOULD NOT DECELERATE. IN ORDER TO STOP THE VEHICLE, SHE HAD TO TURN THE VEHICLE COMPLETELY OFF AND AS A RESULT ,THE VEHICLE RAN OFF THE ROAD. THE DEALER WAS CONTACTED WHO ADVISED HER TO BRING IN THE VEHICLE FOR A DIAGNOSTIC TEST. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 92,000 AND THE CURRENT MILEAGE WAS 93,000.
TL*THE CONTACT OWNS A 2001 MERCEDES-BENZ ML320. THE CONTACT STATED THAT WHILE DRIVING AT ANY SPEED, THE BRAKES SUDDENLY LOCKED, THE VEHICLE BEGAN VIBRATING AND THE ESP/DAS LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO REPAIRED THE YAW SENSOR; HOWEVER, THE FAILURE CONTINUED TO OCCUR. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS UNAVAILABLE. THE CURRENT MILEAGE WAS APPROXIMATELY 114,000. THE FAILURE MILEAGE WAS APPROXIMATELY 98,000.
MY SON AND DAUGHTER WERE DRIVING MY 2001 MERCEDES ML320 (109,470 MILES) DOWN THE INTERSTATE IN CHARLESTON, SC ON A CLEAR, CALM SAT. AFTERNOON AT 70 MPH, WHEN THE VEHICLE BRAKED WITHOUT WARNING, PRACTICALLY THROWING THEM INTO THE DASHBOARD. ESP/BAS CODE WAS LIT. MY SON WAS ABLE TO MANEUVER THE VEHICLE TO THE SHOULDER, AND IT WAS TOWED TO AN INDEPENDENT SHOP. A BRAKE INSPECTION WAS DONE, AND THERE SEEMED TO BE A PROBLEM WITH THE EMERGENCY BRAKE CABLE, WHICH WAS CORRECTED. I HAD HAD NEW BRAKES PUT ON FRONT AND BACK A WEEK BEFORE. NO CODES WERE LIT ON THE DASHBOARD. THREE DAYS LATER THE SAME THING HAPPENED WHEN MY DAUGHTER WAS DRIVING IT, LUCKILY AT A SLOW SPEED, AND IT DID IT AGAIN. THIS TIME I HAD IT TOWED TO BAKER MOTOR CO., THE MERCEDES DEALER IN CHARLESTON. THE DIAGNOSIS WAS THAT THE BACK LEFT BRAKE PAD WAS NOT BOLTED ON TIGHTLY, AND THAT THE YAW SENSOR NEEDED TO BE REPLACED, AT A COST OF $1254.00. I ASKED IF THE VEHICLE WAS STILL SHOWING THE CODE FOR THAT AND THE SERVICE ADVISOR SAID IT WAS NOT, SO I WAS HOPEFUL THAT THE LOOSE BRAKE PAD HAD BEEN THE PROBLEM, AND I DECLINED THE YAW REPLACEMENT. I ASKED HIM IF THE VEHICLE SEEMED OK, AND HE SAID THAT HE WOULD NOT ALLOW HIS TECHNICIAN TO TAKE IT OUT FOR A TEST DRIVE, BECAUSE IT WAS TOO DANGEROUS BUT HE COULD DRIVE IT IN THE PARKING LOT. I HAD NO PROBLEMS AGAIN UNTIL FEB. 12, 2011, WHEN, AGAIN, ON A SUNNY, CALM SAT. AFTERNOON, I WAS MAKING A LEFT TURN AND THE VEHICLE CAME TO A SCREECHING HALT WITH THE ESP/BAS CODE SHOWING. IT WA
2001 MB ML320 WHEN PUSH THE BRAKE THE CRUISE CONTROL DID NOT DISENGAGED THE CAR DID NOT STOP HAD TO PUSH THE GEAR TO N. *TR
TL*THE CONTACT OWNS A 2001 MERCEDES ML320. WHILE DRIVING AT ANY SPEED, THE VEHICLE WOULD SUDDENLY STOP ACCELERATING; THE FAILURE WAS INTERMITTENT. THE CONTACT HAD TO SHUT THE VEHICLE OFF AND WHEN IT WAS RESTARTED, IT WOULD PERFORM AS NORMAL. THE CONTACT CALLED THE MANUFACTURER WHO STATED THAT THE VEHICLE WAS NOT INCLUDED IN RECALL 01V061000 (ELECTRICAL SYSTEM: WIRING). THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 20,000 AND THE CURRENT MILEAGE WAS APPROXIMATELY 166,000. THE VIN WAS UNAVAILABLE.
MAKE-MERCEDES-BENZ YEAR 2001 SUV ML320 IT BRAKES BY IT SELF WHILE IN MOTION: IT HAS HAPPENED TWICE I TOOK IT TO A LOCAL DEALER HE CLAIMED THAT THE BRAKE CONTROL DEVICE HAD MALFUNCTIONED HE PUT A NEW ONE AND AFTER DRIVING FOR A WEEK IT AGAIN BRAKED IT SELF WHILE I WAS DRIVING VERY DANGEROUS I WAS LIKE I WAS DRIVING VERY SLOWLY COMING OUT OF THE PARKING LOT. CAN YOU PLEASE LET ME KNOW WHETHER THERE HAS BEEN ANY OF THIS KIND OF REPORT ON THIS CAR? *TR
MERCEDES BENZ HAS A SERIOUS DESIGN AND QUALITY CONTROL PROBLEM. WHILE DRIVING THE BRAKE SWITCH FAILS CAUSING THE CRUISE CONTROL TO ACCELERATE. THE MERCEDES BENZ SERVICE MANAGER AND LEAD MECHANIC BOTH ACKNOWLEDGED AND EXPLAINED THIS PROBLEM TO ME NOTING THAT CURRENT MODELS COULD SUFFER FROM THE SAME DESIGN AND THEY'VE BEEN HAVING PROBLEMS WITH THEIR VENDOR PROVIDING FAULTY BRAKE SWITCHES. I WAS DRIVING MY 2001 ML320 WITH CRUISE CONTROL AT 60 MPH. I TAPPED THE BRAKE TO DISENGAGE THE CRUISE CONTROL AS I WAS EXITING THE FREEWAY. THE CAR BEGAN TO ACCELERATE. I BRAKED HARDER AND THE CAR INCREASED ACCELERATION TO THE POINT OF ALMOST OVER POWERING MY EFFORTS TO BRAKE. I WAS PANICKED SO I STEPPED ON THE PARKING BRAKE, PUT THE CAR IN NEUTRAL, THE ENGINE RACED HARDER AND HARDER, AS I PULLED OFF THE ROAD AND PUSHED THE GEAR SHIFT INTO NEUTRAL AND TURNED OFF THE CAR. THE SERVICE MANAGER AND MECHANIC EXPLAINED THAT BY DESIGN IF THE BRAKE SWITCH FAILS THEN THE CRUISE CONTROL WON'T TURN OFF AS IT'S SUPPOSED TO WHEN YOU APPLY THE BRAKE PEDAL. FURTHERMORE THE CRUISE CONTROL SENSES THAT THE CAR IS SLOWING DOWN BECAUSE I WAS BRAKING SO IT INCREASES THE ACCELERATION TO GET THE CAR BACK UP TO THE CRUISE CONTROL SET SPEED. THE MORE YOU BRAKE THE MORE THE CRUISE CONTROL WILL FORCE THE CAR TO ACCELERATE. THE MECHANIC SAID THE SOLUTION WAS TO MANUALLY TURN OFF THE CRUISE CONTROL, BUT I WAS SO PANICKED THAT THOUGHT NEVER OCCURRED TO ME. IF IT WAS MY WIFE OR 16 YEAR OLD SON DRIVING THEY WOULD HAVE CRASH
2001 MERCEDES ML320 BRAKES WOULD ACTIVATE THEMSELVES AT ALL SPEEDS. ESP/BAS LIGHT WOULD COME ON AND TRIANGLE WARNING LIGHT WOULD ILLUMINATE. THIS HAPPENED SEVERAL TIMES AT 70+ MPH LOCKING BOTH BACK WHEELS ALMOST CAUSING THE VEHICLE TO GO OUT OF CONTROL. *TR
WHILE DRIVING MY VEHICLE, AT VARIOUS SPEEDS, FIRST TIME AT 45 MPH, SECOND AT 5 MPH, THIRD AT 25 MPH, THE ESP - ELECTRONIC SLIP PROTECTION SYSTEM WOULD ENGAGE IN MY 2001 MERCEDES ML 320 AND BRING ME TO A GRINDING HALT BY AUTOMATICALLY PUMPING THE BRAKES WHILE MY FOOT WAS ON THE GAS. THIS COULD VERY WELL HAVE CAUSED A SERIOUS ACCIDENT. I WENT TO THE DEALER WHERE THEY REPLACED THE COMPUTER CHIP UNDER THE BRAKE PEDAL BUT WERE UNCERTAIN OF THE CAUSE OF THIS PROBLEM. -250$ INSTEAD I TOOK THE CAR HOME TO SEE WHO ELSE COULD WORK ON THE YAW SENSOR AS THEY CLAIMED TO BE SENDING THIS FAULTY SIGNAL. AS SOON AS I LEFT THE DEALER IT HAPPENED AGAIN. THEY WANT ME TO GO IN FOR AN OVERHAUL ON THE ESP/BAS SYSTEM FOR NEARLY 2000 DOLLARS. *TR
MY 2001 MERCEDES ML320 SUV DEVELOPED A DEFECT IN THE IGNITION SWITCH, WHEREBY THE KEY CAME OUT WHILE THE CAR WAS NOT IN THE PARK POSITION. IN JUNE 2009, THE CAR WAS PARKED IN MY DRIVEWAY AND IGNITION TURNED OFF. I DIDN'T REALIZE THAT THE KEY CAME OUT WHEN THE CAR WAS IN NEUTRAL INSTEAD OF PARK. AFTER A WHILE THE CAR ROLLED BACKWARDS AND HIT A NEIGHBORS CAR AND THE GARAGE DOOR OPPOSITE MY DRIVEWAY. I REPORTED THE INCIDENT TO MERCEDES AND THE DEALER SAID THAT THE DEFECT CANNOT BE COVERED FREE BY THE MANUFACTURER AS THE CAR WAS OUT OF WARRANTY. I PAID ALMOST $1000 TO GET THE IGNITION SWITCH DEFECT FIXED. *TR
MY NAME IS [XXX] AND I JUST HAD A SMALL ACCIDENT ON JUNE 08TH, 2010 IN PHOENIX AZ. IT INVOLVED MY 2001 MERCEDES BENZ ML320. FACTS: ON JUNE 8TH, 2010 I WAS TRAVELING AT APPROXIMATELY 50 MPH ON THE FREEWAY (HOV LANE) WHEN THE FRONT RIGHT WHEEL LOCKED. THE BRAKES JUST ENGAGED WITHOUT WARNING AND OR ME ACTIVATING THEM. LUCKILY I THE PERSON BEHIND ME WAS ABLE TO SWERVE TO AVOID ME BUT STILL CLIPPED THE LEFT SIDE OF MY REAR BUMPER. I BELIEVE I'M LUCKY I DID NOT CAUSED OR SUSTAINED ANY SERIOUS INJURY. I TOOK THE CAR TO A LOCAL MERCEDES BENZ DEALER FOR SERVICE AND THEY TOLD ME IT COULD BE MANY THINGS WRONG. MB KNOWS ABOUT THE PROBLEM WITH THE MB ML320'S YEAR 1998-2001. THE GENTLEMEN @ MB TOLD ME THAT BUT THEY WILL NOT TAKE ANY RESPONSIBILITY. HE INSTRUCTED ME NOT TO DRIVE THE VEHICLE IN THE CURRENT CONDITION. I ASKED IF MB KNOWS ABOUT THE PROBLEM WHY NOT ISSUED A RECALL AND FIX THE PROBLEM? THE ANSWER WAS, NOT ENOUGH ACCIDENTS OR INCIDENTS TO ISSUED THE RECALL. IN OTHER WORDS, THEY ARE WAITING FOR SOMEONE TO GET SERIOUSLY INJURED OR KILLED TO CHANGE THE SYSTEM THAT WAS SET IN PLACE TO AVOID THIS PROBLEMS AND MAKE US AND CARS SAFER. MY QUESTION IS TO YOU ODI, WHAT CAN YOU DO TO ASSIST ME? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
WE BOUGHT A USED MERCEDES ML WHICH HAD THE BAS/ESP LIGHTS ILLUMINATED AND IMMEDIATELY PAID $1,268 TO GET THIS FIXED BEFORE DRIVING IT ANYWHERE. WE TOLD THE DEALER WE WOULD BE GOING ON A 600 MILE TRIP. IT SEEMED TO BE FIXED, BUT AFTER SEVERAL HUNDRED MILES OF DRIVING ON THE WAY BACK FOR HOURS THE BAS/ESP LIGHT CAME ON AGAIN. IT WAS IN THE MIDDLE OF THE NIGHT AND THERE WAS NO ONE TO CALL TO CHECK ON THIS, AND THE DEALER NEVER TOLD US IT COULD BE DANGEROUS. ALL OF THE SUDDEN A FEW HOURS LATER ONE OF THE WHEELS LOCKED UP AND SENT US OUT OF CONTROL WINDING UP ON THE SIDE OF THE HIGHWAY. MY WIFE AND OUR TWO KIDS WERE NEARLY KILLED. THIS IS AN EXTREMELY DANGEROUS SAFETY ISSUE THAT HAS BEEN REPORTED PREVIOUSLY YEARS AGO. IF THIS HAD HAPPENED WHILE GOING THE SPEED LIMIT OF 70MPH DOWN THE HILL NEXT TO THE DEEP RAVINE I AM SURE WE WOULD HAVE ALL BEEN KILLED OR SERIOUSLY INJURED. THIS IS A SERIOUS SAFETY ISSUE. PLEASE PROTECT CONSUMERS BY ISSUING A RECALL ON ANY MERCEDES WITH THE BAS/ESP FEATURE. THIS IS VERY LIKELY TO CAUSE SERIOUS INJURIES OR FATALITIES AT ANY POINT IN THE FUTURE. WE HAD NO IDEA. PLEASE WARN CONSUMERS. WHAT IF MY WIFE WAS DRIVING THE CAR? SHE DOES NOT KNOW HOW TO HANDLE THIS SITUATION LIKE I DID. WE BOUGHT THIS AS MY DAUGHTERS FIRST VEHICLE. NOW WHAT AM I GOING TO DO? I DON'T FEEL RIGHT SELLING THIS CAR TO ANYONE ELSE OR LETTING MY FAMILY DRIVE IT. THE SYSTEM DOES NOT PROPERLY WARN CONSUMERS. AFTER PARKING THE CAR OVERNIGHT THE BAS/ESP SYSTEM IS NO LONGER LIT UP. THIS
I LIGHTLY TAPPED MY ACCELERATOR TO EDGE MY CAR UP THE CURB TO DRIVE ONTO OUR DRIVEWAY AND IN A FRACTION OF A SECOND MY 4 WHEEL DRIVE WAS IN FULL THROTTLE. I QUICKLY STOMPED ON MY BRAKES AND WAS ABLE TO STOP THE CAR BUT IT WAS LIKE HOLDING BACK A CREW OF HORSES. I HAD TO BRAKE ALL THE WAY TO THE FLOOR AND THANK GOODNESS I HAVE STRONG LEGS AND QUICK REFLEXES. IT ACCELERATED SO FAST I COULD NOT HAVE DONE IT THAT FAST EVEN IF I HAD PUSHED THE ACCELERATOR MYSELF. IT LEFT MULTIPLE 4' TO 5' BLACK SCRATCH MARKS ON OUR DRIVEWAY AND THE SKIDDING OF TIRES (TAKE OFF) WAS HEARD INSIDE OUR HOUSE. PROBABLY TRAVELED 10' OR SO BEFORE I COULD STOP IT. NO INJURIES BUT JUST SHAKEN UP. I CALLED OUR DEALER TO INQUIRE IF THERE WERE ANY OTHER INCIDENCES AND THEY SAID NO. I LOOKED ON THE WEB AND COULD NOT FIND ANY OTHER INCIDENCES. TOOK TO DEALER THE NEXT DAY AND THEY ACKNOWLEDGED SOME TYPE OF ERROR NOTICE FROM THEIR COMPUTER RELATED TO MY ACCELERATOR AND DID A FIX OF SOME TYPE. *TR
WHILE DRIVING ON I95 IN FLORIDA ON DEC 26, 2009, MY CAR'S BRAKES SUDDENLY AND REPEATEDLY (3 TIMES) ENGAGED ON THEIR OWN WITHOUT WARNING. MY TIRES LOCKED UP ONE TIRE AT A TIME CAUSING ME TO COMPLETELY LOOSE CONTROL OVER MY VEHICLE (ML320 ' 2001). REPLACED A FAULTY YAW RATE SENSOR. *TR
I HAVE A 2001 ML320 IN WHICH THE ELECTRONIC STABILITY PROGRAM (ESP) SYSTEM LIGHT CAME ON. WHILE TRAVELING AT 70 MPH, THE BRAKES WERE APPLIED ELECTRONICALLY AND THE CAR CAME TO A STAND STILL. IT WAS FORTUNATE THAT I DID NOT HAVE AN ACCIDENT BECAUSE THE BRAKES CAUSED THE SUV TO VEER IN ANOTHER LANE. MERCEDES CLAIMS THAT THEIR DEMONSTRATION TO THE NHTSA THAT THE SYSTEMS APPLIES THE BRAKES FOR LESS THAN 0.3 SECONDS BUT THAT IS UNTRUE AND IT HAS HAPPEN THREE TIMES WITH MY VEHICLE (SEE PE07-007). I HAVE REPLACED THE SENSOR BUT YET THE PROBLEM STILL EXIST. THIS DEFECT WILL EVENTUALLY RESULT IN DEATH. THE ONLY WAY TO RESOLVE THIS IS TO GET MERCEDES TO FIX THIS FLAW AND RECALLED ALL AFFECTED CARS. *TR
TL*THE CONTACT OWNS A 2001 MERCEDES BENZ ML320. WHILE DRIVING 30 MPH THE BRAKES ACTIVATED WITHOUT INTENTION, AND THEN THE VEHICLE BEGAN SHAKING. HE THEN HEARD METAL GRINDING FROM UNDER THE VEHICLE. THE VEHICLE HAS NOT BEEN DIAGNOSED BY THE DEALER. THE CURRENT AND FAILURE MILEAGES WERE 65000.
APPROXIMATELY 10 TIMES IN THE LAST 4 DAYS, MY 2001 ML320 UPON DRIVING @ APPROXIMATELY 40 MPH +, BRAKES LOCK UP SUDDENLY BY THEMSELVES. IT ABOUT THROWS YOU THROUGH THE WINDSHIELD. TRIANGLE LIGHT ON DASHBOARD FLASHES. AFTERWARD BAS/ESP LIGHT COMES ON. THIS IS AN INTERMITTENT PROBLEM. I WAS DRIVING NORMALLY IN PERFECT WEATHER CONDITIONS, NOTHING ON THE ROADWAY. FOUR CARS ABOUT REARENDED ME THE FIRST TIME. IT IS VERY SCARY WHEN THIS HAPPENS. IF YOU LOOK ON THE MBWORLD FORUMS AND MBENZ FORUMS THIS HAS HAPPENED TO QUITE A FEW PEOPLE. I AM IN THE PROCESS OF TRYING TO REPLACE THE YAW RATE SENSOR, BEING THAT IS WHAT OTHER PEOPLE ON THESE FORUMS HAVE DONE. I WILL KEEP YOU POSTED. *TR
TL*THE CONTACT OWNS A 2001 MERCEDES ML320. WHILE TRAVELING AT 65MPH, THE VEHICLE SUDDENLY VEERED TO THE RIGHT LANE. SHE ATTEMPTED TO STEER THE VEHICLE BACK INTO HER LANE BUT LOST CONTROL OF THE VEHICLE. SHE PRESSED ON THE BREAK PEDAL BUT THEY FELL STRAIGHT TO THE FLOOR. SHE GRABBED THE STEERING WHEEL AGAIN WITH MORE FORCE. SHE STEERED THE VEHICLE BACK TO THE LEFT AND OFF THE ROAD INTO A PATCH OF GRASS. THE VEHICLE FINALLY CAME TO A STOP. SHE HAD THE VEHICLE TOWED TO A REPAIR SHOP. THE MECHANIC COULD NOT LOCATE THE FAILURE. THE VEHICLE WAS TAKEN TO A DEALERSHIP IN WHICH THEY RAN DIAGNOSTIC TESTING. THE TECHNICIAN STATED THAT THE FAILURE OCCURED FROM A STOP LAMP SWITCH. THEY REPLACED THE PART BUT THAT DID NOT REPAIR THE FAILURE. WHILE DRIVING ON ANOTHER OCCASSION SHE LOST CONTROL OF THE VEHICLE AND BRAKE FAILURE. SHE VEERED ONTO OTHER LANES. SHE HAD THE VEHICLE TOWED TO HER HOME THIS TIME AND ATTEMPTED CONTACTING THE DEALERSHIP. THE VEHICLE IS CURRENTLY PARKED OUTSIDE OF HER HOMEUN REPAIRED. THE CURRENT AND FAILURE MILEAGE WAS 76,000. BL
TL*THE CONTACT OWNS A 2001 MERCEDES BENZ ML320. WHILE EXITING A PARKING LOT, THE VEHICLE BEGAN TO SHAKE VIOLENTLY AND THE ESP WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE HAS NOT BEEN INSPECTED TO DETERMINE THE CAUSE OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE AND CURRENT MILEAGES WERE 111,000.
MY COMPLAINT IS THE SAME AS AN EXISTING CASE #PE07007. AFTER CHANGING THE BRAKE SWITCH AND YAW SENSORS STATED IN THE COMPLAINT AS BEING THE CAUSE OF THE FAULT - THE PROBLEMS PERSIST. *TR
TL*THE CONTACT OWNS A 2001 MERCEDES BENZ ML320. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER 08V465000 (STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS) AND HAD THE RECALL REPAIR PERFORMED AT THE LOCAL DEALER. THE HOSE AND CLAMP WERE REPLACED; HOWEVER, THE DEALER STATED THAT THE POWER STEERING PUMP WAS DAMAGED AND CAUSING A LEAK. THE CONTACT WAS INFORMED THAT THE REPAIRS WOULD NOT BE COVERED UNDER THE RECALL AND WOULD COST $1,025. THE MANUFACTURER STATED THAT THEY COULD NOT ASSIST WITH THE REPAIRS. THE FAILURE MILEAGE WAS 72839. UPDATED 12/14/09. *JB
2001 MERCEDES-BENZ ML320 HAS A RECALL FOR POWER STEERING PUMP. CONSUMER STATES THAT THE DEALERSHIP REPAIRED THE HOSE AND CLAMP BUT REFUSED TO REPLACE THE POWER STEERING PUMP. *NJ THE CONSUMER STATED THE POWER STEERING PUMP HAD FAILED PREVIOUSLY AND RAN COMPLETELY DRY AND WAS MAKING A LOT OF NOISE AND THERE WAS A LOSS OF POWER STEERING CONTROL. THE CONSUMER STATED THE FAILURE OF THE HOSE AND CLAMP CAUSED DAMAGE TO THE POWER STEERING PUMP. THE CONSUMER WAS INFORMED THE RECALL ONLY COVERED REPAIRS TO THE HOSE AND CLAMP AND ADDITIONAL DAMAGE WAS NOT COVERED. *JB
TL*THE CONTACT OWNS A 2001 MERCEDES BENZ ML320. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER 03V121000 (STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS). WHILE ATTEMPTING TO LEAVE A PARKING LOT, SHE COULD NOT PLACE THE VEHICLE INTO GEAR. THE VEHICLE WAS TOWED TO THE DEALER AT THE COST OF $150. THE DEALER STATED THAT THE POWER STEERING PUMP, HYDRAULICS, RING, AND DRIVE BELT NEEDED TO BE REPLACED AT THE COST OF $1,320. THE MANUFACTURER STATED THAT THE RECALL DEFECT CAUSED THE FAILURE AND THE CONTACT SHOULD BE REIMBURSED FOR THE AMOUNT THEY PAID. SHE WAS INFORMED THAT THERE WOULD NOT BE ANY REIMBURSEMENT BECAUSE THE DEALER WILL ONLY INSTALL A NEW HOSE CLAMP ON THE POWER STEERING HOSE, WHICH WOULD LEAD TO THE POWER STEERING COOLER. THE POWER STEERING COOLING HOSE WILL BE INSPECTED AND REPLACED AS NEEDED. THE DEALER WILL NOT PAY FOR DAMAGES TO THE POWER STEERING PUMP. THE FAILURE MILEAGE WAS 50,804.
TL*THE CONTACT OWNS A 2001 MERCEDES BENZ ML320. WHILE DRIVING APPROXIMATELY 60 MPH, THE STEERING FAILED AND THE CONTACT LOST CONTROL OF THE VEHICLE. HE CRASHED INTO A TREE AND THE VEHICLE WAS COMPLETELY DESTROYED. THE AIR BAGS DEPLOYED AND THE CHEMICALS CAUSED SEVERE BURNS ON HIS RIGHT ARM. HE HAS SUPPORTING DOCUMENTS. AFTER THE CRASH, THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER 08V465000 (STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS), WHICH EXPLICITLY REFERENCED THE FAILURE THAT HE EXPERIENCED. HE CALLED THE MANUFACTURER AND IS CURRENTLY WAITING FOR A RESPONSE. THE FAILURE AND CURRENT MILEAGES WERE 68,000.
WHILE DRIVING ABOUT 30MPH IN TRAFFIC, ESP WARNING LAMP IN SPEEDOMETER ILLUMINATED AND BRAKES WERE AUTOMATICALLY APPLIED INTERMITTENTLY CAUSING THE VEHICLE TO SHAKE VIOLENTLY. THE VEHICLE CONTINUED TO STOP AND GO UNTIL I WAS ABLE TO CROSS 2 LANES OF TRAFFIC TO EXIT TO THE SHOULDER. VEHICLE WAS TURNED OFF AND RESTARTED AT WHICH TIME THE BAS ESP MALFUNCTION INDICATOR LAMP ILLUMINATED. SEVERAL ATTEMPTS TO DRIVE THE VEHICLE RESULTED IN THE SAME STOP AND GO ACTION. AFTER TURNING THE VEHICLE OFF AND ON SEVERAL TIMES THE STOP AND GO ACTION CEASED BUT THE VEHICLE FELT AS THOUGH IT WAS PULLING A HEAVY LOAD. I WAS ABLE TO DRIVE THE VEHICLE HOME IN THIS CONDITION. THE NEXT DAY I STARTED THE VEHICLE AND NO MALFUNCTION CODES WERE DISPLAYED. I DROVE THE VEHICLE AROUND THE BLOCK WITHOUT INCIDENT. I THEN DROVE THE VEHICLE ON SOME ERRANDS AND, AS LUCK WOULD HAVE IT, THE STOP AND GO ACTION STARTED AGAIN AS I WAS ACCELERATING FROM A TRAFFIC SIGNAL ABOUT 600 YARDS FROM THE MERCEDES REPAIR SHOP. I LEFT THE VEHICLE WITH THE REPAIR SHOP AND HE CALLED A FEW HOURS LATER TO SAY IT NEEDED A YAW SENSOR. *TR
2001 MERCEDES BENZ ML320 INCIDENTS OF UNCOMMANDED BRAKE APPLICATION. THIS HAPPENED FOUR TIMES IN TWO WEEKS. I WAS DRIVING AT A STEADY SPEED OF 60 MPH ON A HIGHWAY WHEN ALL OF A SUDDEN THE CAR SHOOK VIOLENTLY FOR A SECOND, IT FELT LIKE THE ABS SYSTEM ENGAGED. AND THE ESP LIGHT COME ON. THE LAST TIME IT HAPPENED I WAS ACCELERATING FROM A TRAFFIC LIGHT (5MPH). *TR
2001 MERCEDES-BENZ ML320. I HAVE 2001 MERCEDES BENZ ML320, AND FEW MONTHS AGO ONCE I WAS DRIVING AND ALL OF SUDDEN MY DRIVER SEAT STARTED BURNING AND IT BURNT MY LEATHER SEAT, MY PANT AND MY SKIN. I JUST HAVE 58,000 MILES ON MY CAR. I HAVE HEARD THAT MANY OTHER ML OWNERS HAVE THE SAME PROBLEM, I THINK MERCEDES MUST RECALL ALL THIS MLS , AND THEY MUST FIX THIS PROBLEM. OR IF THEY DON'T RECALL, THEN GOVERNMENT MUST FORCE THEM TO RECALL THIS VEHICLES FOR THIS SPECIFIC PROBLEM. PLEASE INFORM ME IF MERCEDES-BENZ GIVE ANY RECALL. THANK YOU *TR
I HAVE AN 2001 MERCEDES BENZ ML320. I WAS DRIVING STEADY AT 40 MPH WHEN THE RIGHT FRONT BRAKE LOCKED UP FOR APPROXIMATELY 3 SECONDS, IT RELEASED FOR ABOUT 3 SECONDS THEN LOCKED UP AGAIN FOR ABOUT 3 SECONDS. THE ESP LIGHT (EXCLAMATION LIGHT ON THE CONSOLE LIGHTS UP AS WELL) I NEVER TOUCHED THE BRAKES!! THE SUV LEFT SKID MARKS ON THE STREET. I PROCEEDED ON AND THE SAME THING HAPPENED AGAIN. I NEVER TOUCHED THE BRAKES! THE BRAKE LIGHTS DO NOT COME ON WHEN IT HAPPENS. GOOD THING I WAS NOT ON THE FREEWAY OR ANY CARS SLAM ME FROM BEHIND. *TR
THERE WAS NO PRIOR INDICATION THAT THERE WOULD BE A FAILURE. THE ESP YAW SENSOR MALFUNCTIONED AND LOCKED UP A REAR BRAKE WHILE THE 2001 ML320 DOING ABOUT 70 MILES PER HOUR. I WAS ABLE TO REGAIN CONTROL OF THE VEHICLE AFTER SWERVING SEVERAL TIMES AND PULLED TO THE LEFT SHOULDER OF THE ROAD. I DROVE THE VEHICLE TO THE JACKSON MERCEDES-VOLVO DEALERSHIP IN MACON, GA. EVEN THOUGH THE BAS/ESP LIGHT WAS ON. THE DEALERSHIP RECOMMENDED REPLACEMENT OF THE YAW SENSOR. I WAS ALSO TOLD BY THE SERVICE REP. THAT THE MALFUNCTION OF THIS SENSOR CAN CAUSE THE BRAKES TO LOCKUP. *TR
WHEN DRIVING AT DIFFERENT SPEEDS THE VEHICLE APPLIES BRAKES WITHOUT DRIVER EVEN TOUCHING THEM. THIS ML320 HAS DONE IT SEVERAL TIME WHILE ON THE FREEWAY AND DOES IT AT RANDOM WITH NO WARNING. I TOOK IT TO THE DEALER AND THEY TOLD ME THAT IT WAS REALLY DANGEROUS TO DRIVE IT LIKE THAT BUT THEY STATED IN ORDER TO FIX IT WOULD BE $1,200 DLLS. SINCE THIS ITEM IS CONSIDERED A SAFETY HAZARD AND CAN CAUSE SERIOUS INJURY I BELIEVE THIS SHOULD BE REPAIRED BY MERCEDES AND NOT THE OWNERS. IF YOU NEED FURTHER INFORMATION ON THIS PLEASE VISIT THE MERCEDES FORUMS AND YOU WILL HAVE MORE STORIES TO READ ABOUT IT. HTTP://WWW.BENZWORLD.ORG/FORUMS/W163-M-CLASS/1345867-LEFT-FRONT-WHEEL-LOCKS-DOWN-NO-WARNING.HTML?HIGHLIGHT=YAW+SENSOR. *TR
FRONT LEFT WHEEL LOCKED WHILE DRIVING ABOUT 30 MPH. FOOT WAS NOT EVEN ON THE BRAKE PEDAL. BAS ESP LIGHTS CAME ON AND STAYED ON.*AK
MY WIFE RAN INTO THE BACK OF A PARKED CAR ON A RESIDENTIAL STREET. SHE WAS DRIVING HER 2001 MERCEDES ML320 AT APPROXIMATELY 35 MPH. AT IMPACT, THE VEHICLE FLIPPED, LANDING ON THE PASSENGER SIDE ROOF AT THE FRONT CORNER, THEN ROLLED OVER TO AN UPRIGHT POSITION. NOT A SINGLE AIRBAG IN THE VEHICLE ACTIVATED TO PROTECT HER, EVEN THOUGH BOTH SIDES IMPACTED THE GROUND DURING THE FLIP AND ROLLOVER. *JB
MY WIFE AND TWO CHILDREN WERE NEARLY KILLED. THE RIGHT REAR WHEEL LOCKED WITHOUT WARNING SENDING MY ML320 MERCEDES BENZ SKIDDING ACROSS TWO LANES BARELY AVOIDING A DEADLY CRASH. THE DEALERSHIP HAS DIAGNOSED THE PROBLEM BUT REFUSES TO FIX IT. THEY CLAIM NO RESPONSIBILITY AND YET MY CAR SITS IN THE DRIVEWAY DEFECTIVE AND UNDRIVABLE. WHAT IS THE BEST WAY TO PURSUE THIS ISSUE ? *JB
DT*: THE CONTACT STATED WHILE DRIVING 10 MPH, THE ABS ACTIVATED WITHOUT THE BRAKE PEDAL BEING DEPRESSED. THIS STOPPED THE VEHICLE, AND CAUSED A COMPLETE STALLING OF THE ENGINE AND ELECTRICAL SYSTEM. THERE WERE NO WARNINGS PRIOR TO THE INCIDENT. THE VEHICLE WAS TAKEN TO A SERVICE DEALER, WHO DETERMINED THAT THE YAW RATE SENSOR HAD MALFUNCTIONED. THIS WAS THE FOURTH INSTANCE OF THE PROBLEM OCCURRING. THE MANUFACTURER WAS ALSO NOTIFIED. THE CONSUMER STATED EMERGENCY BRAKE SYSTLEM LIGHT ILLUMINATED AND SUDDENLY HER SPEED WAS REDUCED FROM 70 MPH TO 0 AND THEN THE BRAKES LOCKED. UPDATED 01/19/07. *JB
MY VEHICLE WAS AT APPOX. 55000 MILES WHEN I WAS TOLD THE ABS PUMP WENT OUT. WHILE THE VEHICLE IS INDEED NO LONGER IN WARRANTY, THIS PART IN MY ESTIMATION SHOULD BE COVERED BY THE FACTORY. THIS PART AFFECTS THE ABS SYSTEM, THE CORRECTIVE SLIPPAGE SYSTEM AND OVERALL HANDLING OF THE VEHICLE. THIS SHOULD NOT BE DESIGNED TO FAIL AT 55000 MILES UNDER NORMAL CONDITIONS WHICH THIS IS. *JB
SAFETY SYSTEM FAILURE, INCLUDING BRAKING ASSIST, SEAT BELTS, AIR BAGS AND TEL-AIDE DUE TO COMPUTER CHIP FAILURE. CAUSED TWO ACCIDENTS AFTER WHICH CUSTOMER PAID TO HAVE VEHICLE REVIEWED BUMPER TO BUMPER AND THE FAILING CHIP WAS REPLACED. DURING THIS TIME, THE DASH WARNING LIGHTS DID NOT ILLUMINATE TO WARN OF THE FAILURE WHICH THE VEHICLE COMPUTER DOCUMENTED 15 TIMES IN A SIX-MONTH PERIOD (BETWEEN THE TWO ACCIDENTS). APPROXIMATELY EIGHT MONTHS LATER, THE WARNING LIGHT ON THE DASH ILLUMINATED AGAIN. DO NOT KNOW HOW MANY TIMES SYSTEM HAD FAILED SINCE IT WAS 'FIXED.' TRADED IN VEHICLE FOR SAFETY PURPOSES. *JB
1. DRIVER'S SEAT FRAME ON 2001 MERCEDES-BENZ ML 320 WITH 91,500 MILES FAILED WITHOUT WARNING CAUSING SEAT TO ROCK BACKWARDS ON ITS TRACKWAY. 2. DRIVER WAS ABLE TO MAINTAIN CONTROL OF VEHICLE AND TAKE IT TO A SERVICING MERCEDES-BENZ DEALER. 3. SERVICE TECHNICIAN REPLACED LEFT FRONT SEAT ADJUSTER ASSEMBLY, PART # 16391051779108 WHICH HAD CRACKED AND FAILED DUE TO METAL FATIGUE OR STRESS. FAILED PART IS AVAILABLE FOR INSPECTION. MERCEDES BENZ REFUSED TO REPLACE PART UNDER COMPANY EXTENDED WARRANTY (100K MILE WARRANTY).
I OWN A MERCEDES BENZ 2001 ML320 AND THE LATERAL ACCELERATION SENSOR FAILED AROUND 15,000 MILES AND WAS REPLACED AT MY OWN EXPENSE. THE BAS/ESP (BREAK ASSIST/ELECTRONIC STABILITY PROGRAM) WARNING LIGHT COMES ON DURING EACH SHORT OR LONG TRIPS AND GOES AWAY AFTER THE VEHICLE SITS FOR A WHILE AND RESTART OF THE ENGINE AND THIS STARTED TO OCCUR AFTER THE WARRANTY EXPIRED. THE FIRST REPLACEMENT DID NOT WORK BECAUSE THE WRONG PARTS WAS USED (SO THE DEALER SAYS) AND THE PROBLEM CAME RIGHT BACK BUT WAS CORRECTED WITH THE CORRECT PARTS THE SECOND TIME (SOMETIMES I FEEL THE ESP KICKS IN AND BREAKING BUT THAT MIGHT JUST BE MY FEELING). THIS COULD BE A SAFETY RELATED ISSUE AND SHOULD BE A RECALL ITEM SINCE CUSTOMERS THAT ARE USED TO THESE SAFETY FEATURES MAY HAVE WRONG SENSE OF FEELING WHEN THE SENSOR FAILS UNEXPECTEDLY AT A TIME WHEN THIS FEATURE CAN AVOID AN ACCIDENT. *JB
DT*: THE CONTACT STATED THE VEHICLE'S REMOTE LOCKS WOULD NOT WORK. WHEN THIS HAPPENED, THE CAR WOULD NOT START. AFTER WAITING A FEW MINUTES, THE REMOTE WORKED AND THE CAR STARTED. THE DEALERSHIP DETERMINED THE VEHICLE NEEDED A NEW BATTERY AND AN ABS SWITCH. THIS DID NOT FIX THE PROBLEM. THE DEALERSHIP THEN DETERMINED THE AFTERMARKET ALARM SYSTEM NEEDED TO BE REMOVED. THE CONTACT HAD THIS REMOVED AND THE PROBLEM WAS STILL PRESENT. THE DEALER HAS NOW DETERMINED THE PROBLEM IS WITH THE COMPUTER. THERE IS AN NHTSA RECALL, # 01V061000, REGARDING THE ELECTRICAL SYSTEM; WIRING. THE VEHICLE HAS THE SAME PROBLEMS AS INDICATED IN THE RECALL; HOWEVER IT IS NOT INCLUDED IN THE RECALL DUE TO THE VIN.
DT*: THE CONTACT STATED THE VEHICLE WAS CONSUMING EXCESSIVE OIL. THE DEALERSHIP DETERMINED THE PISTON RINGS FRACTURED. THE BLOCK AND PISTON RINGS ARE BEING REPLACED. UPDATED 4/11/2006 - *NM
DT: CONTACT STATED THAT THE WINDSHIELD WIPERS DID NOT WORK. THE AIR BAG LIGHT AND THE CHECK ENGINE LIGHT CAME ON AND WILL NOT GO OFF. THE DEALER PERFORMED THE REPAIRS, AND THE FAILURE RECURRED. THEY WERE TELLING THE CONTACT THAT THEY DID NOT KNOW WHAT THE PROBLEM WAS. THE MANUFACTURER ADVISED HER TO CONTACT DEALER. *AK THE DRIVER SIDE WINDOW WAS IMOPERATIVE. UPDATED 01/06/06. *JB
I OWN 2001 MB ML320; THE DRIVERS FRONT SEAT PLASTIC FRAME KEEPS BREAKING CAUSING SAFETY ISSUES WHILE DRIVING. I HAVE TAKEN THE CAR BACK TO THE DEALER 6 TIMES AND THEY HAVE FIXED IT, HOWEVER, TODAY THEY ARE TELLING ME THAT SINCE IT IS NOT "TOTALLY CRACKED" THEY WILL NOT FIX IT. I AM ABOUT TO CROSS 50,000.00 MILE WARRANTY AND THAT IS A REAL REASON WHY MY DEALER: KNAUZ CONTINENTAL AUTOS IN LAKA BLUFF, ILLINOIS IS NO LONGER WILLING TO FIX THE PROBLEM. IT SEEMS TO ME THAT THE FRAMING CRACKS ARE MANUFACTURING DEFECT AND THAT IS WHY IT KEEPS BREAKING. I WOULD LIKE TO SEND E-MAIL PICTURES TO WHOEVER WILL BE WORKING ON THIS CASE. THE DEALER IS SUPPOSE TO FIX THE PROBLEM UNTIL THE END OF WARRANTY AND NOT TELL ME THAT ITS NOT "TOTALLY CRACKED". PLEASE RESPOND: VIN: [XXX]. *AK PLEASE ASSIST WITH THIS CASE. UPDATED 07/24/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 2001 Mercedes Benz ML320 → · Every ML320 year → · How the figures are calculated →