Page 2 of 3 · complaints 51–100 of 104

2014 Mercedes-Benz GLK350 complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2014 record →

Air Bags
Filed Nov 23, 2019TX

VEHICLE IS UNDER TAKATA AIRBAG RECALL SINCE FEBRUARY 2019 AND HAS STILL NOT BEEN REPAIRED.THIS IS A RIDICULOUS AMOUNT OF TIME TO WAIT. MERCEDES-BENZ NEEDS TO STEP UP THEIR ACTION PLAN!

Air Bags
Filed Nov 14, 2019MO

TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED. THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Air Bags
Filed Nov 14, 2019TX

TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE DEALER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Air Bags
Filed Nov 12, 2019ME

2014 MERCEDES BENZ GLK 350. CONSUMER WRITES IN REGARDS TO PASSENGER SIDE AIRBAG SAFETY RECALL. *LD THE CONSUMER STATED THE PARTS NECESSARY TO COMPLETE THE RECALL WERE UNAVAILABLE.*JS

Fuel/Propulsion System
Filed Nov 5, 201972,000 milesAZ

TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ GLK350. WHILE THE CONTACT'S SPOUSE WAS DRIVING THE VEHICLE, THERE WAS AN ABNORMAL FUEL ODOR. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF SCOTTSDALE (4725 N SCOTTSDALE RD, SCOTTSDALE, AZ 85251, (480) 409-0409) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT A PLASTIC TUBING LEADING TO THE FUEL INJECTOR FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 72,000. VEHICLE WAS TAKEN TO MERCEDES BENZ OF CHANDLER (CHANDLER, AZ) FOR REPAIRS. CONSUMER WAS ALSO INFORMED THAT THE PLASTIC RESERVOIR WAS CRACKED. *DL

Air Bags
Filed Nov 4, 2019IN

TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT CALLED NAPLETON-MERCEDES AT 219-951-4550 (LOCATED AT 1349 INDIANAPOLIS BLVD, SCHERERVILLE, IN 46375) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Wheels › Lugs/Nuts/Bolts/Studs
Filed Oct 24, 201920,000 milesCA

TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ GLK350W2. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC TO HAVE THE WHEELS SERVICED. THE CONTACT WAS INFORMED THAT THE LUG NUTS WERE DEFECTIVE AND A SPECIAL WRENCH WAS NEEDED TO BREAK OFF THE LUG NUTS. THE CONTACT SPOKE WITH MERCEDES-BENZ OF ARCADIA (101 N SANTA ANITA AVE, ARCADIA, CA 91006, 626-701-8904) AND WAS INFORMED THAT THE LUG NUTS WERE NOT DEFECTIVE. THE DEALER OFFERED THE CONTACT TO PURCHASE A SPECIAL WRENCH AND BOLTS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 20,000.

Air Bags
Filed Oct 21, 2019NY

TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ GLK350. THE CONTACT'S VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS UNKNOWN.

Air Bags
Filed Oct 10, 2019NC

TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). AFTER CONTACTING MERCEDES-BENZ OF NORTH LAKE (10725 NORTH LAKE AUTO PLAZA BLVD, CHARLOTTE, NC) AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed Oct 4, 2019CO

TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MERCEDES-BENZ OF LITTLETON (8070 S BROADWAY, LITTLETON, CO 80122, (303) 738-7700) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed Sep 24, 2019TX

TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V010000(AIR BAGS). UPON RECEIVING THE RECALL NOTICE, THE CONTACT SPOKE WITH MERCEDES-BENZ OF PLANO (6455 DALLAS PKWY, PLANO, TX 75024, 972-212-5874) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE AND THE FAILURE COULD NOT BE REMEDIED. THE MANUFACTURER WAS ALSO NOTIFIED OF THE FAILURE AND PROVIDED THE SAME INFORMATION. THE MANUFACTURER OFFERED NO FURTHER ASSISTANCE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Air Bags
Filed Sep 23, 2019FL

TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ GLK350W2. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR AS THE RECALL NOTICE WAS RECEIVED OVER A YEAR AGO. MERCEDES-BENZ OF PALM BEACH (4000 OKEECHOBEE BLVD, WEST PALM BEACH, FL 33409, (561) 609-0902) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed Sep 9, 2019RI

TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ GLK350. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V01000 (AIR BAGS) WAS RECEIVED. THE PARTS NEEDED TO REPAIR THE VEHICLE WERE NOT AVAILABLE. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed Aug 26, 2019PA

2014 MERCEDES BENZ GLK 350. CONSUMER WRITES IN REGARDS TO AIRBAG SAFETY RECALL. *LD THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE RECALL REPAIR. *JS *JS

Air Bags
Filed Aug 22, 2019CA

TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF FAIRFIELD (2950 AUTO MALL PKWY, FAIRFIELD, CA 94533, (707) 430-0101) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THE PARTS WOULD NOT BE AVAILABLE UNTIL MAY OF 2020. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed Aug 16, 2019CA

TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed Aug 13, 2019WA

TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF LYNNWOOD (17800 HWY 99, LYNNWOOD, WA 98037, (425) 329-4341) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS UNKNOWN.

Visibility › Sun/Moon Roof Assembly
Filed Aug 7, 201951,850 milesFL

TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ GLK350. WHILE DRIVING APPROXIMATELY 45 MPH, THE SUN ROOF SHATTERED. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO LOKEY AUTOMOTIVE GROUP (LOCATED AT 27758 US HWY 19 N, CLEARWATER, FL 33763, (727) 799-2151) WHERE THE CONTACT WAS INFORMED THAT THERE WAS NO EVIDENCE TO PROVE THAT THE SUN ROOF WAS STRUCK BY DEBRIS AND THAT THE FRACTURE WAS DUE TO A MANUFACTURER DEFECT. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE VEHICLE WAS REPAIRED FOR FREE. THE APPROXIMATE FAILURE MILEAGE WAS 51,850.

Air Bags
Filed Jul 22, 2019FL

TAKATA RECALL....I RECEIVED NOTICE OF THIS PROBLEM FROM MERCEDES IN EARLY FEBRUARY, 2019, CITING POSSIBLE INJURY OR DEATH. I CHECKED AGAIN THIS MORNING, AND MERCEDES DOES NOT HAVE THE PARTS. FORTUNATELY I HAVE NOT HAD A ACCIDENT AND BEING A 83 YEAR OLD VETERAN, I HOPE I'M NOT WIPED OUT BY SHRAPNEL IN MY OWN VEHICLE.

Air Bags
Filed Jul 15, 201937,000 milesCA

TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ GLK350W2. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN AN UNKNOWN NHTSA CAMPAIGN DUE TO THE PASSENGER SIDE AIR BAG. THE CONTACT SPOKE WITH FLETCHER JONES MOTORCARS (3300 JAMBOREE RD, NEWPORT BEACH, CA 92660, (949) 718-3000) AND WAS INFORMED THAT THERE WAS NO REMEDY FOR THE RECALL. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 37,000.

Air Bags
Filed Jul 10, 2019CA

WARNING LIGHT CONSTANTLY REMAINS ON ON MY DASHBOARD REGARDING AIRBAGS- WHEN CHECKING I FOUND VEHICLE HAD AIRBAG RECALL. MADE APPOINTMENT AT DEALERSHIP WHO SAID I HAD TO CONTACT MERCEDES. SHORTLY THEREAFTER GOT LETTER FROM MERCEDES-BENZ USA LLC MARCH 2019 STATING THE PASSENGER SIDE AIRBAG IS AFFECTED HOWEVER SUITABLE REPLACEMENT PART IS NOT AVAILABLE AND WILL SENT ANOTHER LETTER WHEN AVAILABLE. TO DATE NOTHING RECEIVED OR DONE. THE LETTER REFERENCES: NHTSA ID #19V0 10 - PND TAK PHASE 4.

Air Bags
Filed Jul 8, 2019OH

TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURE WAS NOTIFIED AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed Jul 2, 201925,000 milesTX

TAKATA RECALL. NHTSA RECALL # 19V010. WE LIVE IN DALLAS AND ARE AGAIN AT THE FRONT END OF OUR HOT TIME OF THE YEAR. IT SEEMS HOT AND OR HUMID WEATHER COULD CAUSE THE TAKATA INFLATOR TO BE MORE LIKELY TO EXPLODE. MERCEDES SEEM TO HAVE NO IDEA WHEN THIS ISSUE WILL BE ADDRESSED. NOR DO THEY SEEM VERY CONCERNED ABOUT THE WELL BEING OF THE OWNERS OF THESE VEHICLES. WHAT CAN THE NHTSA DO TO HAVE MERCEDES BUY BACK THESE VEHICLES OR OTHERWISE HELP OWNERS TO PURCHASE A REPLACEMENT MERCEDES?

Air Bags
Filed Jun 18, 2019MO

TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ GLK350W4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. PLAZA MERCEDES-BENZ (11910 OLIVE BLVD, CREVE COEUR, MO 63141, (314) 266-5469) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *BF *AS

Air Bags
Filed Jun 17, 2019AL

2014 MERCEDES BENZ GLK 350. CONSUMER WRITES IN REGARDS TO PASSENGER SIDE AIRBAG SAFETY RECALL. *LD THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE RECALL REPAIR. *JS

Air Bags
Filed Jun 2, 2019AL

I WAS NOTIFIED FEBRUARY, 2019 THAT MY CAR HAS THE DEFECTIVE TAKATA PASSENGER-SIDE AIRBAG THAT HAS BEEN RECALLED. I WAS ALSO NOTIFIED THAT A REPLACEMENT BAG IS NOT AVAILABLE. I FEAR FOR THE SAFETY OF ANY OF MY FAMILY MEMBERS WHO MUST SIT IN THE PASSENGER SEAT OF MY CAR. WHAT CAN I DO TO GET THE AIRBAG REPLACED?

Air Bags
Filed May 8, 2019TN

TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED RICK HILL IMPORTS (LOCATED AT 861 E STONE DR, KINGSPORT, TN 37662, (877) 549-1572) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed May 2, 2019TX

TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF HOUSTON GREENWAY (3900 SOUTHWEST FWY, HOUSTON, TX 77027, (713) 489-2111) WAS CONTACTED AND CONFIRMED THAT THE PARTS WOULD NOT BE AVAILABLE FOR THE RECALL REMEDY UNTIL 2020. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed Apr 6, 2019OR

TAKATA RECALL. I BOUGHT THE CAR TWO YEARS AGO, AND WAS NEVER NOTIFIED BY MERCEDES BENZ OF THE RISKS THAT THE CAR WAS GOING TO BE RECALLED. NOW I WANT TO SELL THE CAR BECAUSE I AM DRIVING A "TIME BOMB" AND NO DEALER WANTS TO TAKE IT AS PART PAYMENT OF ANOTHER CAR. I CALLED MERCEDES BENZ AND THE EARLIEST THEY CAN FIX IT IS MAY 2019, OVER 12 MONTHS FROM NOW. THIS IS TOTALLY UNACCEPTABLE. I NEED AN ALTERNATIVE WHILE THE CAR IS BEING RECALLED THAT ALLOWS ME TO CONTINUE TO HAVE A CAR WITH NO RECALL ISSUES AND THAT HOLDS THE VALUE OF MY CAR, SINCE TODAY I CANNOT SELL IT.

Air Bags
Filed Apr 1, 2019GA

TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). AFTER CONTACTING THE LOCAL DEALER (MERCEDES- BENZ OF SOUTH ATLANTA, 3775 ROYAL SOUTH PKWY, ATLANTA, GA) AND THE MANUFACTURER, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed Mar 29, 2019CA

TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED KEYES EUROPEAN MERCEDES-BENZ (LOCATED AT 5400 VAN NUYS BLVD, SHERMAN OAKS, CA 91401, (818) 574-5053) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed Mar 19, 2019MD

LETTER FROM SENATOR VAN HOLLEN ON BEHALF OF CONSTITUENT REGARDING HER DIFFICULTIES WITH HER MERCEDES BENZ WHICH HAD A RECALL AND THE AVAILABLE PARTS WON'T BE READY UNTIL 2020 ACCORDING TO DEALERSHIP. *AS *TR

Air Bags
Filed Mar 11, 2019CA

TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED AN UNKNOWN RECALL NOTICE REGARDING THE AIR BAGS. THE CONTACT SEARCHED ONLINE AND FOUND THAT THE PARTS WOULD NOT BE AVAILABLE UNTIL MAY OF 2020. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed Mar 1, 2019KY

MERCEDES-BENZ USA, LLC MAILED ME A NOTICE THAT APPLIES TO MY SPECIFIC VEHICLE THAT THE PASSENGER-SIDE AIRBAG IS FAULTY AND CAN POSSIBLY CAUSE SERIOUS INJURY OR DEATH BECAUSE OF SHARP METAL FRAGMENTS UPON DEPLOYMENT OF THE PASSENGER-SIDE INLATOR EXPLOSION, STRIKING ANY OCCUPANTS IN THE CAR. I CONTACTED THE LOCAL MERCEDES DEALERSHIP AND THEY HAVE NOT BEEN SENT THE REPLACEMENT PARTS. I AM UNCOMFORTABLE TO DRIVE OR RIDE IN MY CAR NOW.. PLEASE OVERNIGHT THE PART, OR PROVIDE A COURTESTY CAR TO USE WHILE WE ARE WAITING FOR THE PART AND REPLACEMENT SERVICE TO BE COMPLETED ON MY CAR. THANK YOU AND PLEASE ADVISE AS SOON AS POSSIBLE. (XXXX) I CAN BE CONTACTED AT THE FOLLOWING EMAIL OR PHONE NUMBER: (XXXX) OR CALL MY DIRECT NUMBER AT (XXXX) I HAVE UPLOADED THE NOTICE FOR YOUR REVIEW. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Air Bags
Filed Feb 27, 2019MD

TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER FAILED TO PROVIDE THE PART WITHIN A REASONABLE TIMEFRAME; THEREFORE, THE CONTACT WAS UNABLE TO SCHEDULE AN APPOINTMENT WITH A DEALER FOR MORE THAN TWO YEARS. MERCEDES-BENZ OF OWINGS MILLS (9727 REISTERSTOWN RD, OWINGS MILLS, MD 21117, 1-(844) 342-3678) STATED THAT THE PART WAS NOT AVAILABLE AND DID NOT KNOW WHEN IT WOULD ARRIVE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.

Air Bags
Filed Feb 21, 2019MD

TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ GLK350W4. THE CONTACT RECEIVED AN UNKNOWN RECALL NOTICE REGARDING THE AIR BAGS AND STATED THAT THE RECALL EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. MERCEDES-BENZ OF ANNAPOLIS (1920 FOREST DR, ANNAPOLIS, MD 21401) STATED THAT THE PARTS WERE NOT AVAILABLE AND DID NOT KNOW WHEN THE PARTS WOULD ARRIVE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed Feb 21, 2019TX

TAKATA RECALL - TO WHOM IT MAY CONCERN, WE JUST RECEIVED A RECALL INTERIM NOTICE BUT IT STATES THERE ARE NO REMEDY PARTS AVAILABLE AND NO ACTION DATE GIVEN. IT SIMPLY TELLS US WE HAVE TO KEEP WAITING, BUT HOW CAN THIS BE ALLOWED WITH SUCH A SAFETY ISSUE AS THIS HUGE TAKATA PROBLEM? WE KNOW THE NHTSA IS VERY AWARE OF THIS, BUT WE STILL HAVE TO PASS ON OUR COMPLAINT AND UNSETTLING FEELING OF THIS WAITING GAME. WE ARE WAITING TO HAVE THIS REPAIRED OR WAITING FOR A MEMBER OF OUR FAMILY OR FRIENDS TO BE KILLED. THANKS FOR YOUR TIME.

Air Bags
Filed Feb 14, 2019CA

TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS), WHICH INDICATED THAT THE PART WOULD NOT BE AVAILABLE UNTIL MAY OF 2020. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed Feb 11, 201932,000 milesNC

TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED AN INTERIM RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE DEALER WAS NOT CONTACTED BECAUSE THE MANUFACTURER INDICATED THAT THE PART MAY NOT BECOME AVAILABLE UNTIL MAY OF 2020. A LOANER VEHICLE OPTION WAS NOT PROVIDED. THE MANUFACTURER WAS CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT*JB

Air Bags
Filed Nov 24, 201842,950 milesCA

A MESSAGE APPEARS WITH SEATBELT AND AIR BAG FRONT LEFT MALFUNCTION SERVICE REQUIRED DEALER SAID THERE IS A SENSOR IN SEATBELT TREGERRING THIS MESSAGE.

Service Brakes
Filed Nov 10, 201821,000 milesPA

THE PARKING BRAKE FAILS TO RELEASE IN COLD WEATHERS.

Power Train
Filed May 21, 201726,000 milesSC

THE VEHICLE WILL NOT ENGAGE IN D OR R MODE. UNABLE TO DRIVE. ERROR MESSAGE IN COMBI DISPLAY = "SERVICE REQUIRED, DO NOT SHIFT GEARS, VISIT DEALER". THE CAR WAS ALREADY THREE TIMES AT THE MERCEDES DEALER & REPAIR SHOP FOR THE EXACT SAME PROBLEM, THIS IS THE FOURTH INCIDENT.

Service Brakes
Filed Jul 12, 201638,000 milesTX

WE WERE DRIVING ON THE INTERSTATE IN THE MIDDLE OF DENVER WITH CRUISE CONTROL ON WHEN THE BRAKES ENGAGED. WE WERE ALMOST AT A COMPLETE STOP WHEN MY HUSBAND WAS ABLE TO GET THE CAR TO ACCELERATE AGAIN AND WE LUCKILY WERE NOT REAR ENDED.

Vehicle Speed ControlCrash
Filed Jun 3, 201612,000 milesPA

TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ GLK350. THE CONTACT STATED THAT A WARNING LIGHT INDICATED A DANGER OF THE VEHICLE ROLLING OVER. THE CONTACT APPLIED THE ACCELERATOR PEDAL WHILE IN REVERSE, BUT IT DID NOT RESPOND AND THE WARNING LIGHT FLASHED. SUDDENLY, THE VEHICLE REVERSED AND CRASHED INTO THE GARAGE AND A POLE. THE VEHICLE WAS STUCK SIDEWAYS. A FLATBED TOW TRUCK WAS USED TO MOVE THE VEHICLE AND THE INSURANCE COMPANY REPAIRED THE BODY DAMAGE. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO A DEALER FOR FURTHER INSPECTION. THE APPROXIMATE FAILURE MILEAGE WAS 12,000.

Unknown or Other
Filed Apr 23, 201612,500 milesOK

ROLLING, BECAUSE OF GEAR SHIFT LEVER, YOU HAVE TO PUSH BUTTON TO GET IT INTO PARK AUTOMATIC, JEEP JUST HAD A RECALLED FOR THE SAME THING. MY MECERDE ROLL ON ME SEVERAL TIME. IT EASY TO FORGET TO PUSH BUTTON IF YOU DON'T IT STAY IN NEUTRAL

EngineFire
Filed Mar 2, 201614,000 milesGA

TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ GLK350. THE CONTACT STATED THAT THE VEHICLE LEAKED AN EXCESSIVE AMOUNT OF OIL ONTO THE ENGINE COMPARTMENT. IN ADDITION, THE CONTACT NOTICED A BURNING OIL SMELL COMING THROUGH THE AIR VENTILATION SYSTEM. FURTHERMORE, THE OIL LIGHT REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO BE REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 14,000. UPDATED 04/14/16*LJ *TR

Power Train
Filed Aug 12, 20156,800 milesSC

THE VEHICLE WILL NOT ENGAGE IN D OR R MODE. UNABLE TO DRIVE. ERROR MESSAGE IN COMBI DISPLAY = "SERVICE REQUIRED, DO NOT SHIFT GEARS, VISIT DEALER". THE CAR WAS ALREADY TWICE AT THE MERCEDES DEALER & REPAIR SHOP FOR THE EXACT SAME PROBLEM, THIS IS THE THIRD INCIDENT.

Wheels
Filed Jul 3, 201510,104 milesNY

THE TIRES ON MERCEDES VEHICLES ARE UNSAFE. THE ARE VERY FRAGILE AND ARE VERY QUICK TO BLOW OUT OR DEFLATE. IN LESS THAN 2YRS, WE HAVE REPLACED 5 TIRES. THERE HAVE BEEN 343 COMPLAINTS TO THE OFFICE OF CONSUMER AFFAIRS ABOUT THE CONTINENTAL TIRES ON MERCEDES VEHICLES. IN ADDITION, THERE ARE DOZENS OF WEB SITES AND FORUMS COMPLAINING ABOUT THIS ISSUE, INCLUDING: HTTP://WWW.WORLDLAWDIRECT.COM/FORUM/CLASS-ACTIONS-DEFECTIVE-PRODUCTS/7442-MERCEDES-BENZ-TIRES-DONT-SUPPORT-VEHICLE.HTML HTTP://WWW.MBCA.ORG/FORUM/BAD-CONTINENTAL-TIRES HTTP://MBWORLD.ORG/FORUMS/C-CLASS-W204/428474-BUBBLES-CONTINENTAL-TIRES.HTML HTTP://WWW.BENZWORLD.ORG/FORUMS/W211-E55-AMG-E63-AMG/1173312-CONTINENTAL-TIRE-PROBLEMS.HTML HTTP://ANSWERS.EDMUNDS.COM/QUESTION-2009-MERCEDES-SL-550-TIRE-RIM-PROBLEMS-109191.ASPX THE HIGH RATES OF BLOWOUTS AND FLATS INCREASE THE RISK OF AN ACCIDENT. MERCEDES NEEDS TO DO A RECALL ON THESE TIRES AND REPLACE THEM WITH STRONGER TIRES.

Air BagsCrash2 injured1 killed
Filed Oct 20, 20143,700 milesPA

2014 M-B GLK350 WAS TRAVELING ON A SIX LANE ROAD: THREE LANES IN THE NORTH DIRECTION; THREE LANES IN THE SOUTH DIRECTION. GLK350 WAS TRAVELING IN THE NORTH DIRECTION RIGHT LANE AT APPROX. 15 MPH WHEN IT WAS BROADSIDED ON THE DRIVER'S SIDE BY A PICKUP TRUCK WHO WAS COMING FROM THE SOUTH DIRECTION. THE PICKUP TRUCK MADE AN ILLEGAL LEFT HAND TURN AND CROSSED OVER THREE LANES OF TRAVEL IN AN ACCELERATING MODE BEFORE IMPACT WITH THE GLK350. THE PICKUP TRUCK WAS TRAVELING AT LEAST 25 MPH. IMPACT ZONE ON THE GLK350 WAS CENTERED BELOW A-PILLAR IN THE VICINITY OF THE FIREWALL, A VERY WELL REINFORCED AREA. NO AIRBAGS WERE DEPLOYED DURING THIS IMPACT --- ESPECIALLY CURTAIN AND SIDEBODY BAGS. DRIVER WAS INJURED ( CONCUSSION ); PASSENGER WAS INJURED AND DIED ( COMPLICATIONS OF TRAUMATIC BRAIN INJURY - CONCUSSION AS STATED ON DEATH CERTIFICATE ). THIS APPEARS TO BE A MAJOR MALFUNCTION IN THE SAFETY ASPECTS OF HAVING 9 AIRBAGS AS MARKETED BY THIS MANUFACTURER. ADDITIONALLY, M-BRACE TELEMETRICS SYSTEM DID NOT AUTOMATICALLY ENGAGE WITH THIS HARD IMPACT ASKING US IF WE NEEDED ASSISTANCE OR TO SUMMONS A POLICE OFFICER.... NOTHING !..UPDATED 10/28/14 *BF *TR

Unknown or Other
Filed Oct 12, 20143,830 milesVA

LIGHT APPLICATION OF THE BRAKES RESULTED IN ABRUPT FULL STOP AND LEFT CAR IN PARK. COULD NOT GET CAR TO SHIFT OUT OF PARK EVEN WHEN APPLYING BRAKE AS INDICATED IN DASHBOARD MESSAGE. OTHER SCREEN MESSAGE INDICATED "DANGER OF ROLLING" AND DISPLAYED PICTURE OF CAR WITH AN ARROW ABOVE IT. NO OTHER WARNING LIGHTS. DEALER REPLACED ELECTRONIC IGNITION AND PROVIDED NEW KEYS.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2014 Mercedes-Benz GLK350 → · Every GLK350 year → · How the figures are calculated →