2016 Mercedes-Benz GLE 350 complaints

I RECEIVED A RECALL LETTER FROM MERCEDES BENZ REGARDING THE SAFETY OF MY VEHICLES POWER STEERING WHICH COULD GO OUT AT ANY TIME, CHANGING FROM AUTOMATIC TO MANUAL CONTROL. THE LETTER STATED "THE POWER STEERING ASSIST MAY DEACTIVATE, INCREASING THE RISK OF A CRASH." I CALLED MERCEDES BENZ USA AND WAS TOLD THEY COULD NOT GUARANTEE 100 % THAT THE CAR WAS SAFE TO DRIVE. THEY STATED THEY HAVE NO PARTS TO FIX PROBLEM AND WOULD SEND ANOTHER LETTER AS PARTS BECOME AVAILABLE. I EXPLAINED I DO MOUNTAIN DRIVING WEEKLY WHICH INCLUDES CHANGING WEATHER CONDITIONS THRU OUT THE YEAR, THEREFORE THIS RESPONSE IS NOT ACCEPTABLE. I WAS TOLD IT WAS UP TO ME IF I CHOSE TO PARK THE CAR AND NOT DRIVE IT UNTIL THEY HAVE PARTS (IN A MONTH OR SO). THE GENTLEMAN TOLD ME THEY DON'T EVEN KNOW WHAT THE EXACT PROBLEM IS. MERCEDES BENZ USA DOES NOT OFFER ANY HELP FOR THIS SITUATION.

TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ GLE350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V241000 (STEERING). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER (MERCEDES-BENZ OF SUGAR LAND 15625 SOUTHWEST FWY, SUGAR LAND, TX, 7748) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

DRIVER PULLED INTO PARKING SPOT. WHILE CAR WAS STOPPED, AND THE DRIVER ATTEMPTED TO PUT THE VEHICLE IN 'PARK', WHILE PRESSING THE BRAKE, THE CAR VIOLENTLY JUMPED FORWARD TWO TIMES, AT AN EXTREME SPEED, AND WOULD NOT DISENGAGE. TRANSMISSION DISPLAY (P, R, N, D) WAS FLASHING AND VEHICLE CAUSED INJURY TO THE DRIVER AND CHILD.