TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ E350A. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS). THE CONTACT STATED THAT THE RECALL DATE WAS CHANGED BY THE MANUFACTURER FROM JANUARY 10, 2016 TO JANUARY 10, 2018 AFTER SHE CALLED ABOUT THE RECALL. THE CONTACT CALLED TWO DEALERS, INCLUDING MERCEDES-BENZ OF HOUSTON NORTH AT 281-305-8970 (LOCATED AT 17510 I-45 NORTH FREEWAY, HOUSTON, TX 77090) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *LN*JB
2013 Mercedes-Benz E350 complaints
Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2013 record →
ACCORDING TO TAKATA, IN THE EVENT OF AN INFLATOR EXPLOSION, METAL FRAGMENTS COULD PASS THROUGH THE AIR BAG CUSHION MATERIAL, WHICH MAY RESULT IN INJURY OR DEATH TO VEHICLE OCCUPANTS. THIS HAS BEEN GOING ON FOR A YEAR!!!! EVERY TIME I LOG IN TO SEE IF THE REMEDY IS AVAILABLE IT SAYS NO. THIS IS A DEATH RISK AND LAW SUIT WAITING TO HAPPEN.
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO REPAIR THE VEHICLE. ATLANTA CLASSIC CARS (1705 BOGGS RD NW, DULUTH, GA 30096, (770) 279-3600) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ E350. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT BECAME AWARE OF THE RECALL IN 2016. THE CONTACT SPOKE WITH FIELDS MOTORCARS MERCEDES-BENZ (4141 NORTH FLORIDA AVENUE, LAKELAND FL, 33805, (863) 688-8111) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
2013 MERCEDES BENZ E350. CONSUMER WRITES IN REGARDS TO TAKATA AIRBAG SAFETY RECALL. *LD THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE RECALL REPAIR. *JS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ E350. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS). MERCEDES-BENZ OF CALABASAS (24181 CALABASAS RD, CALABASAS, CA) AND THE MANUFACTURER STATED THAT THE PARTS NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TR CONSUMER STATED I AM RETURNING THE QUESTION WITH NO CHANGES. I WOULD LIKE TO KNOW WHEN THE PAIR WILL BE AVAILABLE BECAUSE I AM CONCERN ABOUT SAFETY. *JB
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ E350A. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR AS THE RECALL NOTICE WAS RECEIVED OVER A YEAR AGO. MERCEDES-BENZ OF HILTON HEAD (155 FORDING ISLAND RD, BLUFFTON, SC 29910, (843) 815-0300) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT CONTACTED TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS UNKNOWN.
TAKATA RECALL" THE RECALL ON MY AIR BAG HAS BEEN GOING ON SINCE JAN 2019 AND THE PART STILL ISN'T IN. IT SAYS IF THE AIRBAGS DEPLOY, METAL FRAGMENTS CAN FLY OUT AND KILL THE PERSON, THIS IS SERIOUS BUSINESS AND SHOULD BE TAKEN CARE OF ASAP! IT DIDN'T HAPPEN YET BUT I WANT A PUSH TO GET THIS RECALL COMPLETED BEFORE SOMEONE GETS HURT.
TAKATA RECALL - MANUFACTURER HAS STONEWALLED AND SLOW WALKED A RESOLUTION TO REPLACEMENT OF THE POTENTIALLY DEADLY AND DANGEROUS TAKATA AIRBAGS. CONSEQUENTLY, I DO NOT ALLOW MY WIFE AND FAMILY TO DRIVE THIS CAR FEARFUL OF THE IMPLICATIONS OF AIRBAG DEPLOYMENT. THE CAR BASICALLY SITS IN MY GARAGE AND HAS LOW MILES. MERCEDES COMMUNICATED A SOLUTION IN FEBRUARY 2018 VIA THE ATTACHED CORRESPONDENCE BUT HAS FAILED TO REMEDY THE ISSUE. I'M STUCK WITH THIS CAR SINCE ITS TRADE-IN VALUE IS NEGATIVELY AFFECTED UNTIL THE AIRBAG IS REPLACED.
SUSPENSION ISSUES, I JUST PLACED 4 NEW TIRES ON MY CAR IN JUNE OF 2018. ON DEC 28, 2019 MY CAR FELT AS IF SOMEONE WAS UNSCREWING ALL OF MY WHEELS OFF AND I SPENT OUT LOSING CONTROL OF THE VEHICLE. I AM UNABLE TO GET MERCEDES-BENZ USA TO SHARE GROUND CLEARANCE SPECIFICATION FOR MY VEHICLE. MY CAR HAS 100.000 MILES. MBUSA DIRECTED ME TO THE LOCAL DEALER BUT THE DEALER COULDN'T FIND THE SPEC. I WAS TOLD I WOULD RECEIVE A CALL BACK AND NEVER DID. I GOOGLED INFO REGARDING MY ISSUES AND SAW THIS SITE AND WAS LIKE WOW.
SUSPENSION ISSUES, I JUST PLACED 4 NEW TIRES ON MY CAR IN JUNE OF 2018. ON DEC 28, 2019 MY CAR FELT AS IF SOMEONE WAS UNSCREWING ALL OF MY WHEELS OFF AND I SPENT OUT LOSING CONTROL OF THE VEHICLE. I AM UNABLE TO GET MERCEDES-BENZ USA TO SHARE GROUND CLEARANCE SPECIFICATION FOR MY VEHICLE. MY CAR HAS 100.000 MILES. MBUSA DIRECTED ME TO THE LOCAL DEALER BUT THE DEALER COULDN'T FIND THE SPEC. I WAS TOLD I WOULD RECEIVE A CALL BACK AND NEVER DID. I GOOGLED INFO REGARDING MY ISSUES AND SAW THIS SITE AND WAS LIKE WOW.
SUSPENSION ISSUES, I JUST PLACED 4 NEW TIRES ON MY CAR IN JUNE OF 2018. ON DEC 28, 2019 MY CAR FELT AS IF SOMEONE WAS UNSCREWING ALL OF MY WHEELS OFF AND I SPENT OUT LOSING CONTROL OF THE VEHICLE. I AM UNABLE TO GET MERCEDES-BENZ USA TO SHARE GROUND CLEARANCE SPECIFICATION FOR MY VEHICLE. MY CAR HAS 100.000 MILES. MBUSA DIRECTED ME TO THE LOCAL DEALER BUT THE DEALER COULDN'T FIND THE SPEC. I WAS TOLD I WOULD RECEIVE A CALL BACK AND NEVER DID. I GOOGLED INFO REGARDING MY ISSUES AND SAW THIS SITE AND WAS LIKE WOW. IT WAS RAINING AND I WAS DOING 60 MILES NOTHING MORE.
DESPITE ALL ATTEMPTS, I AM UNABLE TO GET MERCEDES-BENZ USA TO SHARE THE GROUND CLEARANCE SPECIFICATION FOR MY VEHICLE. MY CAR HAS 145,000 MILES. I NEED TO REPLACE FRONT SHOCKS/STRUTS. I NEED THE GROUND CLEARANCE SPEC IN ORDER TO DETERMINE WHETHER TO REPLACE FRONT SPRINGS AT THE SAME TIME. GROUND CLEARANCE IS COMMONLY PUBLISHED AS PART OF TECHNICAL SPECIFICATIONS FOR ALL OTHER CARS. THIS IS THE FIRST CAR I HAVE OWNED FOR WHICH THE GROUND CLEARANCE SPECIFICATION IS NEITHER PUBLISHED NOR AVAILABLE THROUGH OTHER MEANS FROM THE MANUFACTURER. MBUSA FIRST DIRECTED ME TO THE LOCAL DEALER BUT THE DEALER COULDN'T FIND THE SPEC. THEN THEY SAID THAT THEY DID NOT HAVE ACCESS TO THIS SPECIFICATION AND THEY COULDN'T HELP. NEXT, I REACHED OUT TO THE MERCEDES CUSTOMER ASSISTANCE CENTER IN EUROPE. BUT THEY COULDN'T FIND THE SPECIFICATION EITHER. FINALLY, I RECEIVED A PHONE CALL FROM MERCEDES-BENZ USA CUSTOMER ASSISTANCE CENTER. THEY GAVE ME A GROUND CLEARANCE SPECIFICATION THAT IS FAR LOWER THAN THE CLEARANCE ON MY CAR. FOR HIGH-MILEAGE CARS, THE GROUND CLEARANCE SHOULD BE LOWER THAN SPEC, NOT HIGHER. WHEN I STATED THIS, THEY GAVE ME A DIFFERENT HIGHER NUMBER. BOTTOMLINE - UNLESS I HAVE THE TRUE GROUND CLEARANCE SPECIFICATION FOR MY CAR, I CAN'T DETERMINE WHETHER MY CAR'S SUSPENSION IS IN GOOD HEALTH. A TIRED, SAGGING, SUSPENSION COULD LEAD TO SAFETY ISSUES. ON A RELATED NOTE, MERCEDES-BENZ HAS ZERO STOCK WORLDWIDE FOR THE FRONT SPRINGS FOR MY 2013 VEHICLE. THIS IS UNACCEPTABLE FOR A CAR THAT
TAKATA RECALL. RECEIVED NOTICE ON 2/18/19, AND MERCEDES INFORMS ME THAT REPLACEMENT AIR BAG WILL NOT BE AVAILABLE UNTIL MAY 2020. GIVEN THAT THE AIR BAG FAILURE MAY RESULT IN SERIOUS INJURY OR DEATH, MERCEDES SHOULD REPLACE IT ASAP, OR DISCONNECT THE POWER TO THE AIR BAG.
ACCIDENT IN WHICH VEHICLE WILL BE TOTALED. NO AIR BAGS DEPLOYED. HIT A POLE ON CENTER DIVIDER. MERCEDES ROADSIDE WAS ON SCENE IN MINUTES AND TOWED MY CAR. THEY SAID THE SYSTEM ALERTED THEM TO THE CRASH.
I RECEIVED NOTICE THAT THERE IS A RECALL FOR MY PASSENGER SIDE AIRBAG APPROXIMATELY ONE YEAR AGO. I HAVE BEEN CHECKING WITH MULTIPLE DEALER LOCATIONS AND THE PARTS ARE STILL NOT AVAILABLE. PLEASE ADVISE.
I HAVE SHOWN THE CAR TO DEALER AND THEY SAY I HAVE PPAY $4000 FOR REPALCEMENT OF CHAIN TENSIONER. THE SAME TIME FOR SECOND OPENION I SHOWED THE CAR TO ANOTHER EXPERT, THEY SAY THAT IF THE TENSIONER WAS BAD ENGINE LIGHT WILL APEAR AND CAR WILL NOT RUN. THE CAR DOES HAVE 100000 MILES POWER TRAIN WARRANTY AND MY CAR SERVICES AT DEALERSHIP SINCE I BOUGHT IT.WHEN I START THE VEHICLE IT SOUND LIKE SOME PARTS SOUND HITTING BODY OF ENGINE. ALSO THEY SAY THAT THIS CAR COME WITH HYDROLIC PUMP PUSHES OIL TO TOP OF ENGINE MAY BE THE PROBLEM. BUT THEY WANT TO CHARGE ME $4000.
TAKATA RECALL. RECEIVED A RECALL LETTER FROM MB IN FEBRUARY 2018 REGARDING THIS "SAFETY RECALL". AS OF TODAY NO ACTION HAS BEEN TAKEN AND THEY ARE REPORTING A REMEDY IS NOT AVAILABLE. HOW DANGEROUS IS THIS?
TAKATA RECALL I RECEIVED A LETTER FROM MERCEDES ADVISING OF PASSANGER SIDE AIR BAG RECALL. I CONTACTED A LOCAL DEALER AND WAS TOLD IT WOULD BE A YEAR BEFORE THE AIRBAG CAN BE REPLACED. I FIND THIS TROUBLESOME AND ALARMING.
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ E350. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS) WAS RECEIVED IN FEBRUARY OF 2018. AFTER CONTACTING THE DEALER (STAR MOTOR, 7000 KATY RD, HOUSTON, TX), THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE DEFECT WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TAKATA RECALL- MY RECALL FOR AN IMPORTANT AIRBAG SAFETY HAS BEEN RECALLED LAST FEB 2018. IT'S NOW FEB 2019, 1 YEAR LATER AND THERE IS NO REMEDY. IM VERY CONCERNED ABOUT THE SAFETY OF DRIVING MY CAR WITH A DEFECTIVE AIRBAG. I PAY FOR THE QUALITY OF A BENZ CAR, SO TO STILL HAVE MY AIRBAG RECALL PENDING IS VERY DIS-HEARTENING.
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ E350. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS) AND STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO REPAIR THE VEHICLE. MERCEDES-BENZ OF CALABASAS (24181 CALABASAS RD, CALABASAS, CA 91302) CONFIRMED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. FLETCHER JONES MOTOR CARS (3300 JAMBOREE ROAD, NEWPORT BEACH, CALIFORNIA 92660, (855) 980-2099) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
MY CAR SPAT THE SEATBELT OUT, THE ENTIRE SEATBELT WAS THROWN OUT WHILE VEHICLE WAS IN MOTION ABOUT 40-50MPH. IT HAPPEN ON A STATE ROUTE. THIS HAPPEN ONCE ON 11/27/18 AND TODAY AGAIN THE DATE OF THIS REPORT. WILL TAKE IT TO DEALER FOR DUCUMENTATION.
TAKATA RECALL ALREADY 2019 WHEN WILL WE REPLACE
OPEN RECALL WITHOUT A REMEDY. THIS IS A DAILY SAFETY HAZARD AS I AM FORCED TO OPERATE MY VEHICLE WITHOUT A REMEDY. BEING MY CAR IS A COUPE PROVIDES ANOTHER INCONVENIENCE. EVEN IF I PLACE PASSANGERVINTO BACK SEAT, THE RECALL STATES THAT ANY OCCUPANT COULD EXPERIENCE DEATH OR SERIOUS INJURY IF THE AIR BAG DEPLOYS. I AM UNCOMFORTABLE DRIVING MY VEHICLE WITH NO SOLUTION. THIS IS UNACCEPTABLE.
TAKATA RECALL THE HANDLE ON THE SEAT HAVE SILVER SHARP MATERIAL THAT PEELED OFF AND SO SHARP IT CUTS YOUR HAND MY SON FRIEND HAVE ALL CUT OUR HAND MY SON HAD TO GO TO THE EMERGENCY ROOM. THIS SAME MATERIAL IS IN DIFFERENT MODELS OF MERCEDES IT'S IN THE R350 MODEL IT CUTSCENES FRIEND HAND ON THE STIRRING WHEEL. THE CARS WAS STANDING STILL PARKED
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ E350. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER FAILED TO PROVIDE THE PART WITHIN A REASONABLE TIME FRAME. THE DEALER (MERCEDES-BENZ OF SOUTH BAY, 3311 PACIFIC COAST HWY, TORRANCE, CA 90505, (310) 513-5300) STATED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TL* THE CONTACT OWNS A 2014 MERCEDES BENZ E350. THE CONTACT STATED THAT WHILE DRIVING AT 70 MPH, HE HEARD A LOUD ABNORMAL NOISE AND THE SUN ROOF HAD EXPLODED. THE VEHICLE WAS TAKEN TO THE DEALER AUTOHAUS OF PEORIA MERCEDES-BENZ (2322 W WAN WINKLE WAY, PEORIA, IL 61615, 309-740-0295) WHO DIAGNOSED THE VEHICLE BUT FAILED TO INFORM THE CONTACT OF THE DIAGNOSIS AS THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND ADVISED THEY WOULD CONTACT THE DEALER. THE FAILURE MILEAGE WAS APPROXIMATELY 36,000. *DT *JB
TAKATA RECALL STILL WAITING FOR A REPLACEMENT FOR THIS DEFECTIVE AIRBAG. WE LIVE IN SOUTH FLORIDA WHICH I UNDERSTAND ,DUE TO THE HUMID WE HAVE IN SOUTH FLORIDA, MAKES THESE AIR BAGS DANGEROUS. DEALER SAYS THEY ONLY REPLACED SOME AND THEY DO NOT HAVE THE AIR BAGS REPLACEMENT. WHEN WILL THESE BE MADE AVAILABLE?
I WAS TOLD MY BATTERY DID NOT PASS MEDTRONICS TESTING DURING SCHEDULED MAINTENANCE SERVICE BUT I CHOSE NOT TO REPLACE BATTERY AT THAT TIME, EXACTLY 1 WEEK LATER MY CAR DOES NOT START WHILE OUT RUNNING ERRANDS. I TRY TO JUMP START VEHICLE AND STILL UNABLE TO START IT...I HAVE IT TOWED TO THE DEALERSHIP IT WAS AT 1 WEEK PRIOR. THEY REPLACE BATTERY AT $425 THEN TELL ME THAT MY CAR STILL WON'T START. THEY RUN OTHER DIAGNOSTIC TESTS AND TELL ME THAT MY KEY IS NOT RECOGNIZING THE STEERING WHEEL; THAT THE STEERING WHEEL LOCK MODULE NEEDS TO BE REPLACED AT A COST OF $1409. MY CAR IS STILL UNDER WARRANTY ALTHOUGH, BUT I AM BEING TOLD THAT THIS STEERING LOCK ISSUE IS NOT COVERED UNDER WARRANTY.
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (MERCEDES-BENZ OF CATONSVILLE, 6631 BALTIMORE NATIONAL PIKE, CATONSVILLE, MD 21228, (410) 788-7744) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS) AND STATED THAT THE MANUFACTURER FAILED TO REPAIR THE VEHICLE WITHIN A REASONABLE AMOUNT OF TIME. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND CONFIRMED THAT PARTS WERE NOT AVAILABLE TO REMEDY THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
THE RECALL STARTED INJANUARY OF 2016. WE ARE NOW MIDWAY THROUGH 2018. I WOULD LIKE TO PURCHASE A NEW CAR BUT BECAUSE OF THE RECALL I'VE BEEN TOLD THE DEALER CAN'T RESELL THE CAR. THEY CAN ONLY TAKE IT TO AUCTION. NOW MY TRADE IN VALUE IS LESS. I'VE CALLED MERCEDES AND WAS TOLD THEY HAVE NO IDEA WHEN THE AIRBAG WILL BE IN.
TAKATA RECALL MERCEDES NOT REPAIRING, DEALER HAS NO PARTS AND WON'T DISABLE AIR BAG.
I HAVE BEEN GIVEN A RECALL NOTICE THAT MY PASSENGER SIDE AIR BAG IS POTENTIALLY DANGEROUS AND COULD EXPLODE KILLING A PASSENGER, BUT I HAVE BEEN TOLD BY MERCEDES THAT THE PART TO FIX WILL NOT BE AVAILABLE UNTIL AT LEAST MARCH OF 2019. IT IS OUTRAGEOUS THAT I AM UNABLE TO SAFELY TAKE A PASSENGER IN MY CAR FOR A YEAR AND ALSO HAVE NO WAY OF SELLING THE CAR SINCE IT IS UNDER SUCH A SERIOUS RECALL. WHAT CAN BE DONE ABOUT THIS?
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ E350C. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER 16V081000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MERCEDES-BENZ OF WILSONVILLE AT (503) 454-5000 (25035 SW PARKWAY AVE, WILSONVILLE, OR 97070) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
AT A DEAD STOP ON A RED LIGHT THE CAR STARTED ACCELERATING BY ITSELF FORCING ME TO STEP ON THE BRAKES WITH A GREAT AMOUNT OF FORCE, IT HAPPEN SO UNEXPECTEDLY THAT I DIN'T KNOW WHAT WAS GOING ON. THE CAR ACCELERATED ITSELF THREE OR FOUR TIMES UNTIL I WAS ABLE TO PUT IT ON NEUTRAL VERY UNEASY AND SCARY SITUATION TO FIND YOUR SELF IN.
TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (MOTOR WERKS, 1000 W GOLF RD, HOFFMAN ESTATES, IL 60169) AND WAS INFORMED THAT THE PARTS WERE ON BACKORDER. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT *TR
PRE-SAFE WARNING LIGHT CAME ON SEE OPERATORS MANUEL INSTRUCTED TO TAKE TO DEALER.REPAIR INVOLVES DEFECTIVE WIRING HARNESS NOT COVERED UNDER WARRANTY. CAR WAS IN MOTION WHEN WARNING LIGHT CAME ON.
FUEL LEAKING FROM RIGHT REAR AREA - WHEN CAR IS FILLED UP - I STOPPED WHEN PUMP CLICKED OFF - DID NOT OVERFILL - YOU HAD A EXTENSION OF WARRANTY ON MERCEDES UP TO 2009 BUT THIS 2013 HAS THE SAME PROBLEM ITS UNDER THE REAR SEAT PASSENGER SIDE - RIGHT WHERE A CAR SEAT WOULD BE FOR A KID - SOMEONE IS GOING TO GET KILLED BY THIS. THIS SHOULD BE A MANDATORY SAFETY RECALL !! 2013 SHOULD BE INCLUDED IN THE EXTENTION BIG PROBLEM WE BOUGHT THIS CAR USED AND 1ST TIME WE FILLED IT UP
THE ELECTRIC STEERING COLUMN ADJUSTMENT TO MOVE STEERING WHEEL UP AND/OR DOWN HAS BECOME INOPERABLE. HOWEVER THE IN & OUT ADJUSTMENT STILL WORKS. THIS MAKES PROPER STEERING WHEEL AND AIR BAG LOCATION IMPOSSIBLE. IT WAS NOTICED WHILE DRIVING THAT THE STEERING WHEEL WAS NOT IN THE PROPER/COMFORTABLE POSITION. I HAVE GONE ONLINE AND THIS APPARENTLY IS A KNOWN AND COMMON PROBLEM IN MERCEDES BENZ AUTOMOBILES. SAFE ADJUSTMENT IS IMPOSSIBLE. VEHICLE STATIONARY.
AD BLU HEATER FAILURE WITH CHECK ENG LIGHT MULTIPLE FAILURES AND CODES.
CAR: 2013 MERCEDES-BENZ E-350 4-DOOR V6 SEDAN WITH SPORTS PACKAGE, 28,000 MILES. INCIDENT: VEHICLE WAS ACCELERATING FROM 25 MPH ON RAMP TO ENTER FREEWAY. BEFORE REACHING FREEWAY SPEED OF 65 MPH, CAR BEGAN TO MAKE LOUD NOISES FROM THE FRONT AND VIBRATE VIOLENTLY. ACCELERATING MADE IT WORSE. AT 35-40 MPH, DRIVER DECIDED TO EASE BACK TO 25-30, TURN ON HAZARD LIGHTS, AND TAKE NEXT EXIT. CAR WAS TOWED TO MERCEDES-BENZ DEALERSHIP FOR DIAGNOSIS AND SERVICING. DIAGNOSIS FROM DEALERSHIP: "CAR HAS A BAD CYLINDER HEAD THAT NEEDS TO BE REPLACED. CYLINDER HEAD #3 IS THE BAD ONE. THIS IS ALSO CAUSING THE MISFIRING OF CYLINDER #1 AND #2." SERVICE REQUEST: "R/S CYLINDER HEAD COMPLETE COOLANT GASKETS EST HOLE JOB PARTS". OVER $11,000 PARTS AND LABOR. COMMENTS: CAR HAD VERY RECENTLY BEEN SERVICED AS PER RECOMMENDED MAINTENANCE SCHEDULE BY SAME DEALERSHIP. EVEN THOUGH I AM SECOND OWNER AND BOUGHT CAR FROM A TOYOTA DEALERSHIP, MBUSA CONFIRMED THAT THE CAR HAD BEEN SERVICED AS PER SCHEDULE FROM THE BEGINNING, AND THERE WAS NO HISTORY OF MECHANICAL FAILURE. THIRD-PARTY MECHANICS HAVE NEVER HEARD OF A 2013 MB E-CLASS WITH ONLY 28,000 MILES SUFFERING FROM THIS KIND OF ENGINE PROBLEM UNLESS IT MISSED SERVICING ALONG THE WAY.
"TAKATA RECALL" ON NUMEROUS OCCASIONS WHEN I TRAVEL BACK HOME FROM WORK (DRIVING 85+MILES), I HEAR THIS BUBBLING SOUND COMING FROM THE ENGINE. I TOOK IT TO THE DEALER BUT THEY COULDN'T DUPLICATE THE PROBLEM. I TOLD THEM TO DRIVE ON THE FREEWAY AT HIGH SPEED AND THEN PARK THE CAR AND TURN OFF AND YOU SHOULD HEAR THE SOUND. IT SOUNDS AS THO SOMETHING IS BOILING. DEALER CLAIM THEY COULDN'T DUPLICATE THE PROBLEM BUT I'M AFRAID THAT ONE DAY SOMETHING WILL BURST AND I GET SCULLED.
WHILE PARALLEL PARKING IN FRONT OF A SMALL RESTAURANT IN A LARGE NORTH TEXAS CITY THE VEHICLE QUICKLY ACCELERATED BACKWARDS AT A HIGH SPEED BACKWARDS, CLIMBING OVER A SIDEWALK CURB AN THEN CLIMBED OVER A NEARLY 3 FOOT HIGH RETAINING WALL. THE REAR END OF THE CAR RESTED ON TOP OF THE RETAINING WALL. IF THE RETAINING WALL BETWEEN THE SIDE WALK AND THE RESTAURANT HAD NOT STOPPED THE VEHICLE IT WOULD HAVE LIKELY CONTINUED TO PICK UP SPEED AND GONE THROUGH THE RESTAURANT. MAY HAVE BEEN THE CRUISE CONTROL MECHANISM OR RELATED ACCELERATION SYSTEM.
I FIRST HAD A TIRE BLOW-UP IN A MINOR POTHOLE. GOT IT REPAIRED AT THE DEALERSHIP. HOWEVER, RECENTLY I HIT ANOTHER MINOR POTHOLE IN NEW JERSEY, AND THIS TIME, THE RIM OF THE WHEEL CRACKED! THIS TIME I WAS ON THE HIGHWAY WITH MY CHILD IN THE CAR SEAT, AND COULD HAVE GOTTEN INTO A MAJOR ACCIDENT. I DO NOT THINK THE SO CALLED "HIGH PERFORMANCE" WHEELS ARE MEANT FOR THE US ROADS. THE MATERIAL SEEMS SUB-STANDARD. I HAVE COMPLAINED TO MERCEDES, BUT THE REP DID NOT SEEM TO CARE OR SHOW ANY CONCERN. I HAVE KEPT THE DAMAGED RIM WITH ME IF YOU'D LIKE TO SEE. SENDING PICTURES ALSO. THANKS.
TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ E350. WHILE DRIVING 10 MPH, THE CONTACT'S VEHICLE ACCELERATED WITHOUT WARNING AND REAR ENDED THE PRECEDING VEHICLE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED MINOR INJURIES TO THE BACK AND NECK, BUT MEDICAL ATTENTION WAS NOT REQUIRED. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED, BUT NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 45,700.
TL* THE CONTACT OWNED A 2013 MERCEDES-BENZ E350. WHILE DRIVING INTO THE GARAGE AT A LOW SPEED, THE VEHICLE UNINTENDEDLY ACCELERATED AND CRASHED INTO THE GARAGE DOOR. THE FRONT DRIVER SIDE AND FOOT AIR BAGS DEPLOYED. A POLICE REPORT WAS NOT FILED. THE DRIVER SUFFERED MINOR BRUISES TO ARM, CHEST, AND NECK. ALSO, SUFFERED SEVERE PAIN TO CHEST WALL. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 13,043. ...UPDATED 04/19/16 *BF *TR
THE ELECTRIC STEERING COLUMN ADJUSTMENT TO MOVE STEERING WHEEL UP AND/OR DOWN BECOMES INOPERABLE. HOWEVER THE IN & OUT ADJUSTMENT STILL WORKS. THIS MAKES PROPER STEERING WHEEL AND AIR BAG LOCATION IMPOSSIBLE. IT WAS NOTICED WHILE DRIVING THAT THE STEERING WHEEL WAS NOT IN THE PROPER/COMFORTABLE POSITION. I HAVE GONE ONLINE AND THIS APPARENTLY IS A KNOWN AND COMMON PROBLEM. A PLASTIC PART CALLED THE COUPLING COLLAR, PART #A203 462 06 78 BREAKS AND RENDERS THE UP AND DOWN ADJUSTMENT IMPOSSIBLE. FROM WHAT I HAVE READ THIS COVERS MULTIPLE MODELS AND MODEL YEARS.
Reading these
NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 2013 Mercedes-Benz E350 → · Every E350 year → · How the figures are calculated →