TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ E330. WHILE DRIVING APPROXIMATELY 10 MPH, THE "VEHICLE INOPERATIVE, SEE OWNER'S MANUAL" WARNING MESSAGE ILLUMINATED AND THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE; HOWEVER, AFTER DRIVING A SHORT DISTANCE, THE FAILURE RECURRED. THE VEHICLE WAS TOWED TO MERCEDES-BENZ OF WILMINGTON (LOCATED AT 3801 LANCASTER PIKE, WILMINGTON, DE 19805, (302) 995-2211) TO BE DIAGNOSED, BUT THE MECHANIC WAS UNABLE TO PROVIDE A DEFINITE CAUSE FOR THE FAILURE. THE CONTACT WAS INFORMED THAT A SOFTWARE UPDATE MAY BE NECESSARY TO PREVENT THE FAILURE FROM RECURRING. THE VEHICLE WAS NOT REPAIRED AND THE SOFTWARE UPDATE STILL HAD NOT BEEN PERFORMED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 29,000. THE VIN WAS NOT AVAILABLE.
2013 Mercedes-Benz E330
Owners filed 2 complaints about this vehicle with federal regulators, most often about the engine. No safety recall has been issued.
| Component | Reports | Crashes | Fires | Injuries | |
|---|---|---|---|---|---|
| Engine | 1 | 0 | 0 | 0 | |
| Electrical System | 1 | 0 | 0 | 0 |
What owners reported
Newest filingsWHEN YOU START UP THE CAR THERE IS A LOUD TAPPING/RATTLING NOISE SOUND. YOU CAN ALSO HEAR THIS NOISE WHILE IDLING IN TRAFFIC. IF I STOP AT A TRAFFIC LIGHT THE NOISE APPEARED TO GET LOUDER. I TOOK THE CAR TO THE DEALER AND WAS TOLD BY THE SERVICE MANAGER THAT M BENZ HAS RECTIFIED THE PROBLEM IN THE ENGINE BY PUTTING INSULATION. I HAVE ALSO SPOKEN TO OTHER OWNERS WHO HAD TO REBUILD THE ENTIRE MOTOR IN ODOR TO STOP THE NOISE. AS A CONSUMER, I AM ASKING FOR YOUR HELP BECAUSE I AM NOT SURE WHAT IS WRONG WITH THIS CAR AS IT GIVES OFF AN ODOR AND I AM NOT SURE IF THE FUEL INJECTORS ARE LEAKING. PLEASE HELP AS I DO NOT WANT TO PUT MYSELF OR MY FAMILY IN DANGER. *TR
2 of 2 complaints, reproduced as filed.
Reading this record
No unusual pattern of severe incidents in the complaint record.
Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.
Most recent recall on file: none. Source: NHTSA Office of Defects Investigation.