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1997 Mercedes Benz E320 complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 1997 record →

Suspension › Front › Springs › Coil Springs
Filed Dec 26, 2002NY

CONSUMER STATED THE RIGHT FRONT COIL SPRING MOUNT COLLAPSED DUE TO RUSTING OUT, CAUSING THE VEHICLE TO DROP TO THE GROUND.*JB

Power Train › Manual Transmission
Filed Oct 8, 2002NJ

CONSUMER TOOK VEHICLE IN FOR SERVICE TO THE TRANSMISSION. CONSUMER WAS INFORMED THAT A TUNE UP WASN'T THE SOLUTION. CONSUMERS VEHICLE NEEDED A REPLACEMENT TRANSMISSION. SINCE THE REPLACEMENT TRANSMISSION, CONSUMER HAS EXPERIENCED THE VEHCILE NOT SHIFTING OUT OF FIRST WHEN STOPPING THE VEHICLE AND RESTARTING. THE VEHICLE WHEN COMING TO A STAND STILL WOULD NOT RESUME ACCELERATION UNTIL THE VEHICLE WAS CUT OFF AND RESTARTED. CONSUMER TOOK VEHICLE BACK TO THE SERVICE CENTER AND WAS INFORMED TWO OF THE PARTS IN THE REPLACEMENT TRANSMISSION WERE DEFECTIVE. *JG

Equipment › Appliance › Air Conditioner
Filed Aug 22, 2002GA

AIR CONDIRTIONER BLOWER REGULATOR WENT OUT. WHEN I CALLED TO FIND OUT THE PRICE OF THE PART, THE SALES PERSON INFORMED ME THAT THEY DID NOT MAKE THAT PARTICULAR MODEL # FOR THE PART THAT I NEEDED BECAUSE THEY WERE HAVING SO MANY PROBLEMS WITH IT. THEY HAVE A NEW PART THAT THEY ARE REPLACING THE OLD PART FOR. I PERSONALLY BELIEVE THAT IF THEY ARE HAVING SO MUCH DIFFICULTY WITH THAT PART THEN THEY SHOULD RECALL IT. I CAN NOT BELIEVE THAT THE AIR CONDITIONER DOES NOT WORK IN A 5 YEAR OLD CAR. ESPECIALLY A MERCEDES-BENZ. THIS IS SUPPOSE TO BE ONE OF THE TOP CARS IN AMERICA. AM I RIGHT OR WRONG? PLEASE GIVE ME SOME SOLID ADVICE AS TO WHAT I SHOULD DO. THANK YOU.*AK

Engine and Engine Cooling › Engine › Gasoline
Filed May 2, 2002CA

WHILE TRAVELING ON THE HIGHWAY HE NOTICED THAT OIL WAS LLEAKING FROM UNDERNEATH HIS VEHICLE. THE CONSUMER WILL FILL IN MORE INFO.*JB

Electrical System › 12v/24v/48v Battery1 injured
Filed Apr 26, 2002WA

WHILE DRIVING VEHICLE STALLED. TOOK BATTERY OUT OF VEHICLE TO TAKE IT TO DEALER TO HAVE IT REPLACED. AS PUTTING BATTERY DOWN, IT EXPLODED, INJURING CONSUMER. *AK

Fuel System, Gasoline › Storage › Tank Assembly › Filler Pipe and Cap
Filed Apr 22, 2002CA

FUEL WILL SPRAY OUT OF THE GAS CAP FILLER ON NO SPECIFIED CONDITIONS. DEALER REPLACED GAS CAP, BUT PROBLEM STILL EXISTS.*AK

Seats
Filed Mar 24, 2002MI

THE FRONT SEAT IS LOOSE ON TRACKS. FIRST COMPLAIN WAS AT 7630 MILES WAY BACK IN 1997 BUT DEALER SAID THEY COULD NOT DUPLICATE THE PROBLEM. NOW I AM HEARING SMILAR PROBLEMS FROM MANY OTHER 1997 MERCEDES-BENZ E CLASS OWNERS.

Engine and Engine Cooling › Exhaust System
Filed Mar 24, 2002MI

THE MAS IS AN EMISSION RELATED EQUIPMENT AND IT FAILED AT 57,535 MILES. REPLACEMENT WAS AT OWNER'S COST.*AK

Interior Lighting
Filed Feb 26, 2002CA

EXTERIOR LIGHT COMES ON AND OFF INTERMITTENTLY. DEALERSHIP IS AWARE OF PROBLEM.*AK

Suspension › Front
Filed Jul 9, 2001IL

THE SPRING SUPPORT TOWER IN THE FRONT RIGHT BROKE AWAY FROM THE BODY OF THE VEHICLE CAUSING A LOUD NOISE FROM THE RIGHT FRONT TIRE AREA, THE DEALER ONLY AGREED TO PAY 50% OF THE BILL BECAUSE THE WARRANTY EXPIRED THREE WEEKS BEFORE THE INCIDENT. NLM

Suspension › Front › Springs › Coil Springs
Filed Jun 7, 2001KY

WHILE TRAVELING AT 10 MPH RIVET WHICH SECURED COIL SPRING BRACE TO FRAME RUSTED, ALLOWING BRACKET WHICH HOLD THE COIL SPRING TO PULL AWAY, CAUSING VEHICLE TO DROP AND DRIVER LOST CONTROL. DEALER WAS NOTIFIED, AND INFORMED CONSUMER THAT THEY WOULD REPLACE RIVET AT 50% OFF REPAIRS. PLEASE FEEL FREE TO PROVIDE US WITH ANY FURTHER DETAILS CONCERNING THIS MATTER. *AK

Suspension › Front › Springs › Coil Springs
Filed Apr 9, 2001IL

CONSUMER WAS TRAVELING ABOUT 25 MPH ON A SIDE STREET AND SPRING COIL THAT HELD VEHICLE TOGETHER BROKE. DEALERSHIP WAS AWARE OF PROBLEM.*AK THE RIGHT FRONT SPRING TOWER BROKE AWAY FROM THE BODY. *YH

Visibility › Windshield
Filed Apr 14, 2000CA

SINCE THE VEHICLE WAS PURCHASED IN 1997, WE HAVE ENCOUNTERED SEVERE WINDOW HAZING DURING RAINING CONDITION. NUMEROUS REMEDIES BY MERCEDES BENZ HAVE NOT WORKED NOR HAS TH NHTSA REPLIED TO NUMEROUS LETTERS. THIS IS AN APPARENT NATIONWIDE PROBLEM WITH MERCEDES CREATING SEVERE VISABILITY PROBLEMS IN RAINEY WEATHER. POTENTIAL FOR SEROUS INJURY IS MAJOR DUE TO INABILITY TO PROPERLY SEE THE ROAD. PLEASE HELP. *AK

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 1997 Mercedes Benz E320 → · Every E320 year → · How the figures are calculated →