Page 5 of 6 · complaints 201–250 of 278

2013 Mercedes-Benz C250 complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2013 record →

Fuel/Propulsion System
Filed Apr 10, 201840,000 milesAL

40,000 MILE VEHICLE. PROLONGED TO START WITH GRINDING NOISE FROM VALVE COVER. CHECK ENGINE LIGHT ILLUMINATED. CAR WAS TAKEN TO MERCEDES BENZ OF BIRMINGHAM WHERE IT WAS DIAGNOSED WITH FAULTY CAM ADJUSTERS, TIMING CHAIN, AND TIMING CHAIN TENSIONER $4,200 REPAIR ESTIMATE. COMMON PROBLEM WITH MERCEDES M271 ENGINE. CUSTOMER REFUSED REPAIR. PROBLEM OCCURRED WHILE AT A STOP AND IN MOTION.

Unknown or Other
Filed Apr 8, 201850,000 milesTX

MANUFACTURER RECALL NUMBER2017100005 NHTSA RECALL NUMBER17V627 AND MANUFACTURER RECALL NUMBER2018030004 NHTSA RECALL NUMBER18V043 BOTH ARE LISTED AS "RECALL INCOMPLETE, REMEDY NOT YET AVAILABLE" AND BOTH AFFECT DRIVER AIRBAGS. I NEED REMEDY FOR THESE ISSUES TO BE SURE I WON'T BE INJURED BY MY AIRBAGS.

Air Bags
Filed Apr 6, 201873,412 milesNC

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT RECEIVED RECALL NOTIFICATIONS FOR NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS) AND NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS). THE DEALER (MERCEDES-BENZ OF SOUTH CHARLOTTE, 950 N POLK ST, PINEVILLE, NC 28134, (704) 837-7955) WAS CONTACTED TO SCHEDULE AN APPOINTMENT FOR BOTH RECALL REPAIRS. THE DEALER STATED THAT THEY SERVICED THE VEHICLE FOR THE DRIVER'S SIDE AIR BAG RECALL ONLY. THE DEALER ALSO INDICATED THAT THE PARTS HAD NOT BEEN SUPPLIED FROM THE MANUFACTURER YET FOR ONE OF THE RECALLS. THE CONTACT STATED THAT THE AIR BAG INDICATOR REMAINED ILLUMINATED AFTER THE DEALER'S REPAIR FOR ONE OF THE TWO RECALLS, WHICH WAS A SAFETY CONCERN. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT FOR NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS) AND VIN TOOL CONFIRMS PARTS NOT AVAILABLE FOR NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS). *TT

Air Bags
Filed Mar 30, 2018TX

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS) WAS RECEIVED IN JUNE OF 2016. THE VIN LOOK UP INFORMED THE CONTACT THAT THE PARTS NEEDED TO REPAIR THE DEFECT WERE NOT YET AVAILABLE. THE MANUFACTURER AND LOCAL DEALER WERE NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed Mar 23, 2018OH

TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR AS THE RECALL NOTICE WAS RECEIVED OVER FIVE MONTHS AGO. THE DEALER (MERCEDES-BENZ OF COLUMBUS, 7470 VETERANS PKWY, COLUMBUS, GA 31909) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed Mar 19, 201844,065 milesSC

TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT STATED THAT THE "PASSENGER AIR BAG ENABLED" WARNING INDICATOR ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (BAKER MERCEDES-BENZ, 1511 SAVANNAH HWY, CHARLESTON, SC 29407) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 44,065. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed Mar 16, 2018102,000 milesCA

I JUST GOT OFF THE PHONE WITH MBUSA CUSTOMER SERVICE ABOUT THE TAKATA RECALL. IN THE LETTER SENT OUT, IT STATES THAT 'A PASSENGER- SIDE INFLATOR EXPLOSION DURING DEPLOYMENT COULD RESULT IN SHARP METAL FRAGMENTS STRIKING THE FRONT PASSENGER OR OTHER OCCUPANTS, POSSIBLY CAUSING SERIOUS INJURY OR DEATH.' BUT THAT THERE ARE NO PARTS AVAILABLE TO FIX THIS POSSIBLE DANGEROUS SITUATION IF IT HAPPENS TO OCCUR. I TOLD THE PHONE REPRESENTATIVE I FEEL UNSAFE DRIVING MY CAR, ESPECIALLY WITH MY SON WITH ME AND ASKED IF MB CAN OFFER ME A RENTAL CAR UNTIL THE PARTS ARE AVAILABLE TO FIX THE RECALL. SHE SAID MB AT THIS TIME IS NOT IN THE POSITION TO OFFER RENTAL CARS. AND I REPLIED ' YOU ARE SAYING THAT MB IS NOT WILLING TO GIVE ME A RENTAL CAR WHILE YOU HAVE SENT OUT A RECALL STATING I CAN BE IN DANGER BUT ARE UNABLE TO FIX THE PROBLEM?. AND SHE REPEATED THAT MB IS NOT IN THE POSITION TO OFFER RENTAL CARS AT THIS TIME. I FEEL LIKE THERE SHOULD BE SOMETHING MERCEDES SHOULD DO. I UNDERSTAND MB IS SENDING OUT THE RECALL NOTICES TO SAVE THEMSELVES IF SOMETHING DOES HAPPEN TO A DRIVER DUE TO THE RECALL, AND I AM ASSUMING THEY ARE HOPING CUSTOMERS JUST DISREGARD THE NOTICE. IF A CUSTOMER, SUCH AS MYSELF FEELS UNSAFE BECAUSE OF THIS RECALL AND IF MB IS NOT GOING TO RESOLVE IT NOW, THEN WHAT ARE MY OPTIONS ?

Air Bags
Filed Mar 8, 2018NV

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT RECEIVED NHTSA CAMPAIGN NUMBERS: 17V627000 (AIR BAGS) AND 16V081000 (AIR BAGS). A DEALER WAS NOT CONTACTED TO INQUIRE ABOUT PART AVAILABILITY. THE CONTACT SPOKE WITH THE MANUFACTURER OVER THE PHONE AND WAS INFORMED THAT THE PARTS WOULD NOT BE AVAILABLE UNTIL SEPTEMBER OF 2019 AND THERE WAS 'NOTHING TO WORRY ABOUT'. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE FOR BOTH RECALLS.

Engine
Filed Mar 8, 201879,000 milesFL

I WAS ON I-95 AND THE CAR JUST STARTED SHAKING AND WOULD NOT ACCELERATE,VERY DANGEROUS. THE CAR ALSO HAS A DANGEROUS LAG WHEN TRYING TO ACCELERATE. I WAS TRYING TO ACCELERATE MAKING A U TURN TO ON COMING TRAFFIC AND THE CAR WOULDN'T ACCELERATE NEARLY CAUSING A CATASTROPHIC LIFE THREATENING ACCIDENT. I HAVE HAD MY CAR AT THE DEALERSHIP FOR 3 MONTHS TRYING TO FIX THE PROBLEM AND TO DATE EVERY TIME I GET IT BACK THE SAME THING HAPPENS. MY PAPERWORK IS WITH MY CAR THAT HAS BEEN AT THE DEALERSHIP SINCE FOR 3 MONTHS.

Air Bags
Filed Mar 8, 2018FL

I RECEIVED A RECALL NOTICE FROM MERCEDES ABOUT THE TAKATA AIRBAGS. WHEN I CALLED THE COMPANY TO SEE WHEN REPLACEMENTS WILL BE AVAILABLE THEY STATED THEY DID NOT KNOW SO I CALLED THE AUTO SAFETY HOTLINE. THEY TOLD ME NOT FOR A YEAR DUE TO MY MODEL IS 2013. I THEN CALLED MERCEDES BACK AND SAID THAT IS NOT A REASONABLE AMOUNT OF TIME AND WOULD LIKE A LOANER VEHICLE UNTIL MINE IS FIXED AND SAFE. MERCEDES STATED THEY ARE NOT GIVING LOANER VEHICLES AND ENCOURAGED ME TO KEEP DRIVING THIS VEHICLE SINCE THEY HAVE NOT HAVE ANY DEATHS. THIS IS NOT ACCEPTABLE TO ME AND I WOULD LIKE A LOANER OR REPLACEMENT VEHICLE. I DID SOME RESEARCH AND THERE ARE REPORTED ACCIDENTS WITH THEIR VEHICLES HAVING AIRBAG ISSUES AND INJURIES HAVE BEEN REPORTED. NOT HAVING ANY REPORTED DEATHS DOES NOT MAKE MY CAR SAFE, SINCE WHEN DOES SOMEONE HAVE TO DIE IN ORDER FOR A COMP[ANY TO ACKNOWLEDGE AND PROVIDE THEIR CUSTOMERS WITH A LOANER OR SAFE VEHICLE REPLACEMENT.

Air Bags
Filed Mar 7, 2018GA

RECEVIED A LETTER FORM MERCEDES BENZ REGARDING PASSENGER SIDE AIRBAG IN MY VEHICLE.(2013 BENEZ). I WILL BE CONTACTED FOR A NEW BAG.

Air Bags
Filed Mar 7, 2018FL

TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. CROWN EUROCARS IN SAINT PETERSBURG, FLORIDA WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed Mar 6, 2018FL

TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V627000 (AIR BAGS) AND 18V043000 (AIR BAGS). THE PARTS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF FT. PIERCE (4500 US-1, FORT PIERCE, FL 34982, (772) 617-0819) CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT *TR

Air Bags
Filed Mar 5, 2018GA

TAKATA INFLATORS-I CURRENTLY HAVE 2 RECALLS ON MY CAR; ONE 10/05/17 NHTSA 17V627 AND OTHER ONE FROM 1/10/18 #18V043 WITH THE AIRBAGS. NEITHER ONE HAS A REMEDY YET AND I WAS TOLD THIS WEEKEND AT THE DEALER TO NOT LET ANYONE SIT IN THE PASSENGER SIDE DUE TO DANGER. THIS IS NOT AN OPTION FOR ME. I WAS ALSO TOLD THE EARLIER RECALL IS ALSO DANGEROUS YET NO ETA ON REPAIRS. I AM SINGLE PARENT WITH COLLEGE STUDENT AS WELL AS HANDICAP MOTHER IN HER 80S ... I NEED THIS FIXED NOW.....JUST TO BE TOLD I WILL BE CONTACTED WHEN THERE IS A REPAIR IS NOT AN ANSWER. I AM TERRIFIED TO DRIVE THE CAR AND HAVE NO OPTIONS ON THIS. PLEASE HELP PUT MY CAR IN PRIORITY LINE FOR REPAIR OR ELSE I SHOULD HAVE LKQ LOANER UNTIL IT IS REPAIRED. MY CAR SUFFERED FLOOD DAMAGE AT 4 MONTHS OF AGE IN 2014 AND I AM VERY CONCERNED PARTS WERE COMPROMISED THAT COULD AFFECT THIS EVEN MORE! (THE CAR WAS PURCHASED IN SOUTH FLORIDA AND WE MOVED TO GA 2015 THUS HIGH HUMIDITY EXPOSURE)

Air Bags
Filed Mar 2, 2018CA

TAKATA RECALL. WE HAVE BEEN RECEIVING RECALL NOTICES SINCE JUNE 2016. EACH NOTICE STATES THE MANUFACTURER HAS NO PARTS TO REPAIR THE ISSUE AND NO TIMETABLE ON WHEN PARTS WILL BE AVAILABLE. WE PURCHASED THE VEHICLE AS A CERTIFIED PRE-OWNED CAR. HAD WE KNOWN ABOUT THIS MAJOR SAFETY ISSUE WE WOULD NOT HAVE SPENT SO MUCH MONEY ON PURCHASING THE VEHICLE. WHEN WE ATTEMPT TO TRADE THE VEHICLE IN WE ARE BEING LOWBALLED DUE TO THE OPEN SAFETY RECALL.

Power Train
Filed Feb 27, 201866,000 milesAZ

WHILE DRIVING THE VEHICLE ONE DAY THE CHECK ENGINE LIGHT CAME ON, CODE 0340 FOR A CAMSHAFT SENSOR. BOTH SENSORS ARE REPLACED, LIGHT RETURNS IN TWO DAYS AND ALL PROBLEMS PERSIST. VEHICLE HAS A LONG CRANK, WHEN DIAGNOSED AS THE TIMING CHAIN AND TIMING CHAIN TENSION($4400 OF WORK). VEHICLE HAS 66K MILES. AFTER FURTHER RESEARCH THIS IS A FAIRLY COMMON ISSUE. IN THE UK AND AUSTRALIA MERCEDES WAS FORCED TO PAY FOR REPAIRS BECAUSE OF CONSUMER PROTECTIONS. I'VE NOTICED A REDUCTION IN MY ABILITY TO SPEED UP QUICKLY AND I'VE READ ANECDOTES OF PEOPLE'S CARS STOPPING DEAD ON THE FREEWAY BECAUSE OF THIS. THIS IS A MANUFACTURER ISSUE AND MAJOR SAFETY CONCERN. HTTPS://MBWORLD.ORG/FORUMS/C-CLASS-W204/680776-C250-TIMING-CHAIN-ISSUES-STILL.HTML

Air Bags
Filed Feb 24, 2018CA

TAKATA RECALL, GROUNDING, ELECTRICAL.

Air Bags
Filed Feb 17, 2018NV

TAMARA RECALL PLEASE LET ME KNOW WHEN THIS WILL BE TAKEN CARE OF I RECEIVED A LETTER FROM MERCEDES BACK IN NOV STILL NO REMEDY.

Structure › Body
Filed Jan 28, 201863,000 milesWA

THE INTERIOR DOOR LATCH BROKE, KEEPING THE DRIVER FROM OPENING THE DOOR AND SAFELY EXITING THE VEHICLE. THIS IS A KNOWN DEFECT IN MANY MERCEDES BENZ VEHICLES WHERE THE INSIDE OF THE DOOR LATCH SNAPS OFF INSIDE THE DOOR. TO EXIT THE VEHICLE, THE DRIVER MUST LOWER THE WINDOW AND OPEN THE DOOR FROM THE OUTSIDE.

Fuel/Propulsion System
Filed Jan 18, 201860,000 milesTX

MY FUEL PUMP ORIGINALLY WAS DIAGNOSED AS FAULTY IN OCTOBER 2017 ORDERED FROM MERCEDES BENZ OF SA WHICH WAS STATED BY THE ETA PROVIDED. UPON CALLING BACK THEY WERE UNABLE TO GET A ETA ON MY FUEL PUMP WHICH HAS MY CAR RUNNING HORRIBLE AND SMELLING LIKE GAS BUT IS MY ONLY CAR. IT HAS BEEN OVER 4 MONTHS SINCE SITUATION UPON CALLING TODAY NO ETA HAS BEEN GIVEN OR UPDATED THEY VOICED ITS ON INTERNATIONAL BACK-ORDER EVERYWHERE YOU CALL IF AN ITEM LIKE THIS ISN'T AVAILABLE THERE IS A SERIOUS SAFETY ISSUES AND RECALL NEEDED IMMEDIATELY TO HOLD MERCEDES RESPONSIBLE. THIS IS AN UNFORTUNATE EVENT THAT NEEDS TO BE FIXED.

Steering
Filed Jan 18, 2018FL

BIG SOUND

Air Bags
Filed Jan 15, 2018CA

THE DEALERSHIP TOLD ME THEY DO NOT HAVE THE PARTS TO FIX THE AIRBAG RECALL

Air Bags
Filed Jan 13, 201835,500 milesTX

TOO LONG WAITING FOR ACCIDENT TO HAPPEN. HAVEN'T HAD AN INCIDENT, BUT THE LONGER THE WAIT, THE GREATER THE POSSIBILTY. WHEN WILL THE PARTS BE AVAILABLE ?

Air Bags
Filed Jan 8, 2018GA

TAKATA RECALL - NO SOLUTION YET TO REPAIR

Air Bags
Filed Jan 1, 2018CA

TAKATA RECALL I AM VERY CONCERNED AND SCARED TO BE DRIVING MY CAR. THIS RECALL HAS BEEN GOING ON FOR MONTHS AND NOTHING HAS BEEN DONE IN A TIMELY MANOR. THE FACT THAT THERE IS A WARNING THAT WHILE DRIVING WITH THIS MALFUNCTION MAY CAUSE SERIOUS INJURY OR POSSIBLY DEATH IS CONCERNING. I DO NOT FEEL SAFE DRIVING MY CAR ANYMORE AND WOULD LIKE A RENTAL CAR PROVIDED UNTIL THIS ISSUE IS FIXED.

Air Bags
Filed Dec 19, 2017SC

TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C250W. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED AND REMAINED LIT. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. A LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THERE WERE NO RECALLS ON THE VEHICLE. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed Dec 13, 201777,600 milesCA

TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. WHILE THE VEHICLE WAS STATIONARY AND WHILE DRIVING VARIOUS SPEEDS, THE PASSENGER AIR BAG INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. THE MANUFACTURER AND DEALER WERE NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 77,600.

Air Bags
Filed Dec 12, 2017CA

TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (SILVER STAR MERCEDES-BENZ, 3905 AUTO MALL DR, THOUSAND OAKS CA 91362) AND WAS INFORMED THAT THERE WAS NO FAILURE UNLESS THE SRS WARNING INDICATOR ILLUMINATED AND THERE WAS A MESSAGE ON THE INSTRUMENT CLUSTER. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND DIRECTED THE CONTACT TO THE LOCAL DEALER, IF THE WARNING INDICATOR ILLUMINATED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Structure › Body
Filed Nov 29, 201728,000 milesFL

INSIDE DRIVERS DOOR HANDLE BROKE AT THE ATTACH POINT TO CABLE. ON INSPECTION FOUND THAT HANDLE IS MANUFACTURED IN SUCH A WAY THAT IT DOES NOT HAVE ENOUGH MATERIAL IN THE BODY OF THE JOINT TO MAINTAIN INTEGRITY FOR SUCH A HIGH USE ITEM. THIS PRESENTS A DANGER AS THE HANDLE WILL FAIL AND COULD FAIL IN A DANGEROUS SITUATION, TRAPPING THE DRIVER IN THE CAR.

Air Bags
Filed Nov 25, 2017CA

TAKATA RECALL..: I RECEIVED A NOTICE THAT THE AIRBAG IN MY CAR IS ON RECALL...WOULD LIKE TO KNOW WHEN I SHOULD EXPECT THE REPLACEMENT. THE BEVERLY HILLS DEALERSHIP DIDN'T KNOW WHEN THEY WOULD HAVE A REPLACEMENT FOR MY CARE. I DON'T FEEL SAFE DRIVING MY CAR KNOWING ABOUT THIS PROBLEM

Electrical SystemFire
Filed Nov 14, 20175 milesNJ

MY CAR BURNT YESTERDAY MORNING ON MY WAY TO WORK, NO WARNING, NOTHING NOTED. JUST STARTED SMOKING AND THEN FLAMES CAME UP AND BURN THE WHOLE FRONT END

Air Bags
Filed Nov 9, 2017FL

I KEEP CALLING MERCEDES DEALER ABOUT THIS AIRBAG RECALL AND THEY KEEP SAYING MY CAR IS NOT IN THE RECALL LIST AND BY THE VIN# IT IS. IT IS AGAINST THE LAW TO LYE TO PEOPLE ABOUT A SAFETY ISSUE THAT CAN CAUSE DEATH. I DON'T FEEL SAFE IN MY CAR AND I DON'T HAVE ANOTHER CAR TO DRIVE. CAN SOMEBODY HELP ME, PLEASE? 813-451-8033

Air BagsCrash1 injured
Filed Nov 9, 201747,296 milesCA

TAKATA INFLATORS INVOLVED ON A CAR ACCIDENT ON 02/27/2017 WERE THIS VEHICLE AIR BAGS DIDN'T DEPLOYED. THIS VEHICLE WAS A TOTAL LOSS AND GOT PAID OFF BY MY INSURANCE BUT I AM STILL HURT.

Air Bags
Filed Nov 6, 2017MO

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER MERCEDES-BENZ OF ALBUQUERQUE (8920 PAN AMERICAN FWY NE, ALBUQUERQUE, NM 87113) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT CONTACTED AND WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed Nov 6, 2017CA

TAKATA RECALL I WAS DRIVING ON ON STREET AND TRIED TO MAKE E A LEFT TURN WHEN THE STEERING WHEEL CLICKED AND THE AIRBAG MALFUNCTION MESSAGE CAME ON THE DASHBOARD. THIS IS THE 2ND TIME THAT THIS HAS HAPPEN THIS YEAR. I HAD TO FIGHT WITH THE DEALER LAST TIME (FEB 2017) BECAUSE THEY'RE TELLING ME THAT MY VEHICLE IS NOT REGISTERED FOR THIS RECALL. AT THIS MOMENT I HAVE NO CONTROL OVER THE CONTROL PANEL ON MY STEERING WHEEL NOR AM I ABLE TO SEE THE REGULAR DASHBOARD DISPLAY WHEN THE CAR IS ON BECAUSE THE AIRBAG ICON AND MESSAGE "FRONT LEFT MALFUNCTION SERVICE REQUIRED" IS NOTED AND WON'T GO AWAY. CAN SOMEONE PLEASE HELP ME? I DO NOT WANT TO HAVE AN ACCIDENT OF THE AIRBAG DEPLOYING OR MALFUNCTIONING AND THEN FIND OUT THAT MY VEHICLE SHOULD BE ON THE LIST. VEHICLE - MERCEDES BENZ C250 2013

Air Bags
Filed Nov 2, 201740,000 milesFL

"TAKATA INFLATORS RECALL". I'VE CALLED LOCKEY MERCEDES BENZ IN CLEARWATER TWICE AND THEY KEEP TELLING ME MY CAR IS NOT IN THE LIST FOR THIS RECALL THAT I SHOULD NOT WORRY. I THINK THEY DON'T WANT TO TAKE RESPONSIBILITY FOR IT AND THAT ITS AGAINST THE LAW. THEN I CALLED MERCEDES BENZ IN TAMPA AND I ALSO WENT THERE TO SPEAK TO SOMEONE ABOUT IT. THEY SAID I AM IN THE RECALL LIST AND THERE IS NOTHING THEY CAN DO ABOUT IT. THEY CAN'T FIX IT BECAUSE THEY DON'T HAVE THE PART FOR IT. THEY ARE NOT EVEN OFFERING A LOANER. I DON'T FEEL SAFE IN THIS CAR ANYMORE. I DON'T HAVE ANY OTHER CAR TO DRIVE. PLEASE CAN YOU TELL WHAT SHOULD I DO?

Air Bags
Filed Nov 2, 201738,000 milesCA

CLICKING IN STEERING COLUMN. MERCEDES BENZ STATED THAT I WOULD HAVE TO PAY . THE CAR WAS IN MOTION. I WAS PARKING. MY AIRBAG LIGHT IS ON AND I STILL HEAR CLICKING WHEN I TURN THE WHEEL

Air Bags
Filed Nov 2, 2017TN

"TAKATA RECALL" : I TRIED TO TAKE TO MERCEDES AND THEY DENIED FIXING MY ISSUE!

Air Bags
Filed Nov 2, 2017CA

RECEIVED A TAKATA AIRBAG RECALL AND LOOKED IT UP AND I HAVE A RECALL ON MY CAR. NHTSA RECALL NUMBER : 17V627 MANUFACTURER RECALL NUMBER: 2017100005

Air Bags
Filed Oct 31, 2017MD

TAKATA RECALL. I RECEIVED THE INDICATOR LIGHT IN MY CAR THAT THEY ARE NOT FUNCTIONING. I CALLED THE DEALERSHIPS AND THEY DON'T HAVE THEM IN STOCK. I DRIVE CHILDREN IN MY CAR AND WE ARE ALL IN DANGER NOW. WHAT ARE WE SUPPOSED TO DO?

Air Bags
Filed Oct 31, 2017TX

HI TEAM, I HAVE GOT A AIR BAG RECALL FOR MY CAR WITH BELOW DETAILS. NAME [XXX] VIN NO [XXXXXX] CAR MERCEDES BENZ C250 2013 BUT MERCEDES IS SAYING THEY DO NOT HAVE ANY INFORMATION FOR THIS AND WILL NOT BE ABLE TO REPLACE THE AIRBAG. I HAVE CHECKED MY VIN NO IN THE WWW.SAFERCAR.GOV AND AS WELL AS WWW.AIRBAGRECALL.COM AND BOTH THE SITE IS CONFIRMED THAT MY AIRBAG SHOULD BE REPLACED BY MERCEDES. PLEASE HELP ME. ('PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).')*JB

Air Bags
Filed Oct 27, 2017GA

TAKATA RECALL I CALLED MY LOCAL MERCEDES BENZ DEALER WHO STATED THAT IN THEIR SYSTEM I HAD NO AIR BAG RECALL ON MY VEHICLE. I ENTERED MY VIN # ON THE AIRBAGRECAL WEBSITE IT SHOWED I DID? MERCEDES BENZ DEALER IS CLEARLY NOT CLAIMING RESPONSIBILITY. REP TOLD ME THAT THE LETTER WAS SENT TO ALL OWNERS OF MERCEDES BENZ CARS AND THAT MY CAR DOES NOT HAVE AN RECALL? I DON'T AGREE WITH HER AND WOULD LIKE TO FILE A COMPLAINT DUE TO NON-ASSISTANCE AND NEGLIGENCE ON MERCEDES BENZ DEALER END FOR NOT LOOKING INTO MY VEHICLE MORE. THE RECALL FOR THE AIRBAG ISSUED A WARNING OF SAFETY SO I'M UNPLEASANTLY DISMAYED AT THE FACT THAT THE MERCEDES BENZ REP WOULD DISMISS MY CONCERN SO NONCHALANTLY TO DISCUSS A SOFTWARE UPDATE NOTICE SHE DID FIND IN HER SYSTEM WHICH I WAS DUE FOR? I CURRENTLY HAVE A AIRBAG LIGHT ON IN MY VEHICLE WHICH IS ALARMING AND WORRIES ME A BIT TO SAY THE LEAST. I WOULD LIKE SOME ACTION TO TAKE PLACE IN GETTING THIS ISSUE RESOLVED. THE DEALER SHOULD BE OFFERING TO TAKE A LOOK AT ALL MERCEDES BENZ CUSTOMER VEHICLES TO ENSURE AIRBAG IS NOT INSTALLED AND EVERYTHING IS OKAY?

Air Bags
Filed Oct 24, 2017TX

TAKATA RECALL CALLED HOY FOX FAMILY AUTO WHERE I PURCHASED AUTO AND HAVE HAS MAINTENANCE DONE BEFORE. MAINTENANCE SECTION STATED THEY ARE NOT YET AUTHORIZED TO REPLACE AIR BAGS AND WILL CALL LATER. I AM CONCERNED BECAUSE AIRBAG RECALL WEB PAGE ATAKATA AIR BAGS NEED TO BE REPLACED FAST DUE TO POSSIBILITY OF DEATH IN MINOR CRASH.

Unknown or Other
Filed Aug 23, 201766,790 milesCA

DRIVERS SIDE DOOR HANDLE BECAME DISENGAGED FROM CABLE. I COULD NOT OPEN THE DOOR FROM THE INSIDE OF THE CAR. THIS INCIDENT DID NOT IMMEDIATELY AFFECT MY SAFETY, BUT I AM REPORTING THIS ISSUE BECAUSE I FORESEE A PROBLEM WITH THE CONSTRUCTION OF THIS FLIMSY DOOR OPENING SYSTEM. MY CAR IS BARELY 4 YEARS OLD AND IF I WAS IN AN ACCIDENT AND COULD NOT OPEN MY DOOR IMMEDIATELY, IT COULD SPELL TROUBLE. ANY NUMBER OF SCENARIOS COULD AFFECT A DRIVER WHO CANNOT OPEN THE DOOR WITHOUT BREAKING A WINDOW OR ROLLING DOWN THE WINDOW TO OPEN THE DOOR WITH THE OUTSIDE HANDLE. I HAVE FOUND MANY BLOG POSTS OF PEOPLE WHO HAD THIS IDENTICAL PROBLEM WITH THEIR C250 SEDAN. .

Visibility › Sun/Moon Roof Assembly
Filed May 22, 201734,234 milesSC

TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT FOUND WATER ON THE FLOOR OF THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE DRAINAGE CHANNEL ON THE SUN ROOF WAS PLUGGED AND CAUSED WATER TO DRAIN INTO THE VEHICLE. THE MANUFACTURER STATED THAT THE FAILURE WAS NOT COVERED BY THE WARRANTY. THE CONTACT WAS ADVISED TO CONTACT THE INSURANCE COMPANY. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 34,234. UPDATED 06/23/17*LJ *AS

Seat BeltsCrash2 injured
Filed May 1, 201790,000 milesAL

TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. WHILE DRIVING APPROXIMATELY 58 MPH IN THE RAIN, THE VEHICLE HYDROPLANED, FLIPPED TWICE, AND CRASHED IN A DITCH. THE AIR BAGS DID NOT DEPLOY. THE CONTACT ALSO STATED THAT THE SEAT BELTS DID NOT SECURE BOTH THE DRIVER AND FRONT PASSENGER TIGHT ENOUGH. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE DRIVER STRUCK HER HEAD ON THE STEERING WHEEL AND THE FRONT PASSENGER STRUCK HER HEAD ON THE DASHBOARD. BOTH OCCUPANTS SUSTAINED MINOR INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A BODY SHOP. IT WAS NOT DETERMINED WHETHER THE VEHICLE WAS TOTALED. THE FAILURE MILEAGE WAS APPROXIMATELY 90,000.

Seat BeltsCrash
Filed Apr 26, 201726,000 milesOK

INVOLVED IN A REAR END COLLISION, WHICH TRIPPED ALL AIRBAG & SEAT BELT SENSORS. INCLUDING THE REAR SEAT BELTS, CAUSING THEM TO NOT LOCK IN THE EVENT OF A COLLISION, RENDERING THE REAR SEAT TO BE UNSAFE FOR PASSENGERS. THE CAR HAS BEEN REPAIRED EXCEPT FOR THE REAR SEAT CUSHION. THE BODY SHOP HAS HAD THE SEAT CUSHION, BUT REFUSED TO INSTALL UNTIL THE INSURANCE COMPANY PAYS AN ADDITION $2000.00. THIS ACCIDENT HAPPENED ON 10/14/2016. I GOT THE CAR BACK ON 12/30/2017 WITH THE ORIGINAL REAR SEAT CUSHION INSTALLED. THIS HAS BEEN ONGOING FOR 4 MONTHS NOW, AND, NOBODY IS WILLING TO ASSIST ME. I HOPE I HAVE NOT WASTED YOUR TIME WITH THIS, BUT, DON'T KNOW WHAT ELSE TO DO

Power Train
Filed Apr 6, 201758,200 milesTX

WHILE MERGING ONTO THE HIGHWAY MY MB C250 WITH 58K MILES SHIFTER SUDDENLY INTO 2ND GEAR. I MOVED ONTO THE SHOULDER AND STOPPED THE CAR. THE ENGINE LIGHT IMMEDIATELY ILLUMINATED. I TURNED THE CAR OFF. WHEN I STARTED IT AGAIN THE LIGHT WAS STILL ON. WHEN I SHIFTED INTO DRIVE THERE WAS A LOUD SOUND AND THE CAR JULTED FORWARD. I SHIFT BACK IN PARK BUT IT REPEATED THE SOUND AND JERK. I I SHIFTED INTO DRIVE AGAIN (SAME SOUND/JERK) AND PROCEDED AT 30MPH ON THE SHOULDER OF THE HIGHWAY TO A GERMAN AUTO REPAIR SHOP CLOSE BY. THEY CHECKED THE ENGINE CODES AND TOLD ME THAT THE ENTIRE TRANSMISSION SYSTEM MUST BE REPLACED. THEY SAID THAT ACCORDING TO THE COMBINATION OF CODES THAT EVERY MAJOR COMPONENT OF THE TRANSMISSION WAS SHOT. THEY SAID THAT THERE IS NO SPECIFIC REASON THIS WOULD HAPPEN BECAUSE MY TRANSMISSION FLUID WAS FULL AND CLEAN AND THE ENGINE DIDNT HAVE ENOUGH MILES FOR SO MANY DIFFERENT PARTS TO HAVE WORN OUT YET. THEY ALSO SAID THEY TO RESET THE COMPUTER BUT THE CAR WENT BACK INTO "LIMP MODE" AND ALL CODES CAME BACK. THE TRANSMISSION COST PLUS LABOR IS $4150. THIS WOULD HAVE BEEN COVERED BY WARRENTEE. UPON INVESTIGATING THIS MODEL AND THE PERTICULAR TRANSMISSION IN MY CAR (221.9) I FOUND HUNDREDS OF OWNERS WITH THE 221.9 HAVE HAD THE EXACT SAME PROBLEM. THIS TRANSMISSION HAS BEEN PUT IN MULTIPLE MB VEHICLES FOR THE PAST DECADE AND RANDOMLY OWNERS REPORT THIER CARS GOING INTO LIMP MODE AND NEEDING NEW TRANSMISSIONS. I BELIEVE MERCEDES HAS NEGLECTED TO RECALL THE PROBLEM BECCAUS

Air BagsCrash1 injured
Filed Mar 22, 2017CA

I WAS IN A MOTOR VEHICLE COLLISION RECENTLY, WITH SEVERE CAR DAMAGE FOR OVER $10K, BUT MY AIRBAGS DIDN'T DEPLOY.

Structure › BodyFire
Filed Feb 15, 201725,500 milesWA

ON 1/29/17 WE AWOKE TO THE SMELL OF SMOKE COMING FROM OUR GARAGE. UPON OPENING THE INSIDE DOOR TO OUR GARAGE, WE DISCOVERED THE ENTIRE GARAGE WAS ON FIRE. SUBSEQUENT INVESTIGATIONS RESULTED IN AN UNKNOWN CAUSE. HOWEVER THE FIRE WAS CENTERED AROUND THE LEFT REAR OF THE VEHICLE AND THE LEFT REAR DOOR WAS FOUND OPEN/AJAR? THE CAR HAD BEEN PARKED IN THE GARAGE FOR OVER 24 HOURS PRIOR AND AS RECENTLY AS 9PM THE NIGHT BEFORE ALL WAS WELL WHEN I VISITED THE GARAGE?

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2013 Mercedes-Benz C250 → · Every C250 year → · How the figures are calculated →