Owners filed 2 complaints about this vehicle with federal regulators, most often about the unknown or other. No safety recall has been issued.
| Component | Reports | Crashes | Fires | Injuries | |
|---|---|---|---|---|---|
| Unknown or Other | 1 | 0 | 0 | 0 | |
| Electrical System | 1 | 0 | 1 | 0 |
Car spontaneously caught fire while driving, without any warning, with smoke first coming from the air vents followed by smoke from under the bonnet then visible fire engulfing the front of the car, it was serviced 6 weeks prior without any concerning findings on the mechanical or electrical components. 911 was called and fire was extinguished and insurance claim filed, currently being investigated by insurance as to what may have caused the fire.
I would like to report that there is a Key Fob connection problem with my car causing it to lock with the key inside the car. This could pose safety issues. I placed my purse with my Key Fob and phone on the passenger seat. I loaded other items in the car. I closed the door to walk around the car to get in the drivers seat. When the door closed, the car immediately locked. My husband had to come with his phone to open with Mercedes Me App. It was a hot day. Fortunately, my infant granddaughter was not in the car. I discussed this event with my local dealer. They informed me that it is happening to other 2024 cars because the fob has a new design which allows it to go into a sleep mode to preserve the battery. They informed that it happens randomly. They were aware of it happening to other customers. I phoned customer service with Mercedes USA. They had previous reports of this happening. They even mentioned that a child had to be rescued by breaking the window. They suggested that I report the problem to your organization. I was told that was the only way that it could be addressed by a recall. Both the dealership and the USA representative said that there was no way to prevent it from happening again. This problem can result in children being locked in the car. This can also result in being locked out of the car in areas with no way to summons help. I am very concerned. There is no warning that could prevent this situation. I will be happy to provide my car for inspection.
2 of 2 complaints, reproduced as filed.
No unusual pattern of severe incidents in the complaint record.
Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.
Most recent recall on file: none. Source: NHTSA Office of Defects Investigation.