2017 Mercedes-Benz AMG G63

Defect. Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.

Risk. Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.

Remedy. MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall began March 12, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.

PLEASE CONSIDER THIS A FORMAL COMPLAINT AGAINST MERCEDES-BENZ FOR ONGOING SENSOR AND BACKUP CAMERA SAFETY FAILURES. REAR CAMERAS AND SENSORS CONTINUE INTERMITTENT FAILURE EVEN AFTER YEARS OF SERVICE BY MERCEDES BENZ AND HAVE ACTUALLY CAUSED 1 ACCIDENT. FULL EXPLANATION AND DOCUMENTATION SUBMITTED IN 4 ATTACHMENTS.

MERCEDES BENZ ISSUED A RECALL NOTICE NHTSA RECALL 21V058 ... NEITHER THE DEALER NOR MERCEDES BENZ CAN PROVIDE THE FIX ... NOR WILL PROVIDE A PATH OR DATE TO THE REPAIR. SEE ATTACHED FILES. FULL DESCRIPTION OF THIS COMPLAINT CONTAINED IN THE PDF FILE.