2003 Mercedes Benz 500

Routine

Owners filed 11 complaints about this vehicle with federal regulators, most often about the fuel system, gasoline › storage › tank assembly. No safety recall has been issued.

What fails
ComponentReportsCrashesFiresInjuries
Tires1
000
Suspension › Front › Springs › Air Suspension System1
000
Suspension › Front › Control Arm › Lower Ball Joint1
100
Suspension1
000
Service Brakes, Hydraulic1
000
Seat Belts1
000
Fuel/Propulsion System1
000
Fuel System, Gasoline › Storage › Tank Assembly1
000
Fuel System, Gasoline › Delivery › Fuel Pump1
000
Fuel System, Gasoline1
000

What owners reported

Newest filings
Fuel System, Gasoline
Filed May 31, 201466,000 milesAZ

IN JUNE 2012 THE CAR DID NOT PASS INSPECTION AND WE WERE TOLD WE NEEDED A NEW GAS CAP. WE GOT A GAS CAP AND IT PASSED INSPECTION. SINCE THEN WE HAVE HAD A STRONG FUEL SMELL WHEN THE GAS TANK IS FILLED COMPLETELY. IF WE ONLY FILL THE GAS TANK ABOUT 3/4 OR LESS, THERE IS NO GAS SMELL. WE RECENTLY HAD THE CAR SERVICED AND THE MECHANIC TOLD US THE GAS CAP NEEDED TO BE REPLACED AND A SEAL/CAP IN AN OVERFILL TANK UNDER THE REAR SEAT WAS LOOSE. WE REPLACED THE GAS CAP AGAIN AND THE CAP TO THE OVERFILL TANK WAS TIGHTENED. WE FILLED THE TANK FULL AND HAVE A VERY STRONG SMELL OF GAS SO THOSE REPAIRS DID NOT FIX THE PROBLEM. IN A REVIEW OF SOME INTERNET RESEARCH, WE SAW THAT NHTSA AND MERCEDES-BENZ WERE JOINTLY INVESTIGATING A FUEL LEAKAGE IN THE UPPER PART OF THE GAS TANK FOR E-CLASS MERCEDES PRODUCED BETWEEN 2003 - 2008. WE THINK WE HAVE ONE OF THOSE FUEL LEAKS. WE WANT TO SELL THE CAR BECAUSE WE HAVE PURCHASED ANOTHER VEHICLE BUT DO NOT WANT TO SELL IT UNTIL WE HAVE FIXED THIS FUEL PROBLEM. *TR

Seat Belts
Filed May 31, 201475,000 milesFL

THE FRONT PASSENGER SEAT BELT DOES NOT EXTEND OUT AND DOES NOT WORK PROPERLY DURING HOT WEATHER. *TR

Suspension
Filed Apr 3, 201410,000 milesLA

WAS GOING DOWN ROAD AND FRONT STRUT BOTTOMED OUT BECAUSE OF AIR BELLOW FAILURE IN AIR LEVELING SYSTEM .MANY PEOPLE HAVE HAD SAME PROBLEM! *TR

Fuel/Propulsion System
Filed Apr 11, 2013116,322 milesTX

BROUGHT CAR IN FOR SERVICE AND ANNUAL STATE INSPECTION STICKER, WAS TOLD THAT THE GAS TANK NEEDED TO BE REPLACED DUE TO MALFUNCTION THAT ALLOWED GAS VAPORS TO ESCAPE FROM TANK. WAS TOLD THAT IT WAS NO FAULT OF MY OWN BUT TANK HAD TO BE REPLACED TO PASS INSPECTION!!! THE CAR WAS NOT MISUSED OR DRIVEN OFF ROAD OR ABUSED, OBVIOUSLY THIS WAS A DEFECTIVE PART MERCEDES PUT IN THEIR CARS AND THEY CHOSE NOT TO STAND BEHIND THEIR PRODUCT. CHARGED $1,400 FOR REPAIRS. *TR

Service Brakes, Hydraulic
Filed Oct 8, 201088,000 milesOH

I WAS DRIVING MY 2003 MERCEDES E500 DOWN A HILL WHEN THE BRAKES COMPLETELY FAILED. THIS OCCURRED SUDDENLY AND SIMULTANEOUSLY BY DASHBOARD LIT UP WITH WARNINGS AND ADMONISHING TO PULL OVER AND NOT DRIVE. I WAS AMAZED TO FIND OUT THAT MERCEDES HAS A 'PROGRAM' FOR THIS FAILURE BUT DOES NOT TELL CAR OWNERS ABOUT IT UNTIL IT OCCURS. I WAS ABLE TO STOP THE CAR WITH THE EMERGENCY BRAKE BUT I HAD NO OTHER BRAKING CAPABILITY. *TR

Electrical System
Filed Mar 15, 200524,000 milesNJ

WHILE PARKED THE BATTERY DIED. AS A RESULT, THE VEHICLE WOULD NOT UNLOCK. *AK THE VEHICLE HAD MULTIPLE ELECTRICAL SYSTEM PROBLEMS. *NM

Fuel System, Gasoline › Delivery › Fuel Pump
Filed Nov 8, 200412 milesFL

WHEN APPLYING THE BRAKES VEHICLE STALLED INADVERTENTLY. CONSUMER CONTACTED THE MANUFACTURER, WHO TOLD CONSUMER THAT THIS VEHICLE HAD RECALL REPAIRS DONE. CURRENTLY, STALLING PROBLEMS RECURRED. *AK

Suspension › Front › Control Arm › Lower Ball JointCrash
Filed Sep 30, 200412,895 milesDC

WHILE DRIVING THE LOWER BALL JOINTS ON THE PASSENGER SIDE SNAPPED IN HALF, CAUSING A COLLISION. CONSUMER COMPLAINED TO THE DEALER THAT THE FRONT END FELT LOOSE WHILE DRIVING. VEHICLE WAS TAKEN TO THE DEALERSHIP THREE TIMES. THERE WERE NO INJURIES.*AK

Tires
Filed Feb 27, 200419,500 milesFL

ON 2/13/04 MY WIFE WHO IS 8 MONTHS PREGNANT WAS GOING HOME AFTER A DOCTORS APPOINTMENT WHEN SHE EXPERIENCED A FLAT TIRE IN HER 2003 MERCEDES C240 ON I 75 GOING SOUTH NEAR ARVIDA PARKWAY EXIT, SHE IMMEDIATELY PULLED OFF TO THE SIDE OF THE RODE AND PROCEDED TO CALL ROADSIDE ASSISTANCE FROM MERCEDES, THEY ADVISED HER NOT TO MOVE THE CAR ANY FURTHER AND THEY WOULD DISPATCH SOMEONE IN ABOUT AN HOUR. BEING A HEAVILY TRAVELED ROAD SHE WAS CONCERNED DUE TO THE AMOUNT OF TRAFFIC AND HER BEING RIGHT ON THE SHOULDER, SHE THEN CONTACTED ME AS I WAS ON MY WAY TO WORK LEAVING THE SAME DOCTORS APPT, I PROCEDED TO HEAD TO HER ASSISTRANCE AND ADVISED HER TO PULL FURTHER OFF THE SHOULDER INTO THE GRASS WHICH SHE DID, I ARRIVED TO HER LOCATION APPROXIMATLY 45 MIN LATER AND THERE WAS STILL NO ASSISTANCE THERE, ABOUT 30 MIN AFTER I ARRIVED ONE OF THE I75 ROAD RANGERS ARRIVED AND HELPED CHANGE THE TIRE WHICH WAS A MICHELEN MXV4 PLUS RADIAL XSE4, AFTER THE TIRE WAS REPLACED WE WERE PROCEDING TO THE MERCEDES DEALER IN PEMBROKE PINE TO GET THE TIRE REPLACED WHEN MY WIFE PHONED ME THAT THE CAR WAS NOT RIDING CORRECTLY AND PULLING TO THE RIGHT , BEFORE SHE COULD GET TO THE NEXT EXIT MAYBE A HALF A MILE THE OPPISITE TIRE DISINIGRATED WITH THE WHOLE SIDE OF THE TIRE COMMING OFF, WE AGAIN PULLED OVER AND CALLED MERCEDES AGAIN AND WAS TOLD SINCE WE CANCELED THE FIRST CALL WE WOULD HAVE TO WAIT OVER AN HOUR AND WOULD HAVE TO PAY TO TOW THE CAR SINCE WE HAD NO SPARE WHICH WAS USED EARILER. WE THEN LEFT THE C

Suspension › Front › Springs › Air Suspension System
Filed Feb 26, 20041,500 milesMA

CONSUMER COMPLAINED ABOUT AN AIR SUSPENSION PUMP PROBLEM. THIS DEFECT CAUSED THE VEHICLE TO DROP DOWN, CUTTING ALL FOUR TIRES. CONSUMER TOOK THE VEHICLE TO THE DEALER. HOWEVER, THEY WERE NOT PROVIDING MUCH INFORMATION. *AK

Fuel System, Gasoline › Storage › Tank Assembly
Filed Oct 1, 2002VA

SERIOUS FUEL TANK LEAK RESULTING FROM POSSIBLE DESIGN/MANUFACTURER DEFECT OR DAMAGE IN SHIPPING REQUIRING REPLACEMENT OF TANK. MERCEDES WILL NOT ALLOW MY INVESTIGATOR TO INSPECT TANK. MR

11 of 11 complaints, reproduced as filed.

Across model years

Worst on record: 1993
YearComplaintsRecallsFiresDeathsAssessment
2003 — this page11000Routine
20009000Routine
19997000Routine
19982000Routine
19978000Routine
19966000Routine
19958001Fatalities reported
19946100Routine
199323111Fatalities reported
199215111Fatalities reported
19910100Routine
19901200Routine

Compare every 500 year →

Reading this record

No unusual pattern of severe incidents in the complaint record.

Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.

Most recent recall on file: none. Source: NHTSA Office of Defects Investigation.