2016 Mazda CX-9 complaints

THE INFOTAINMENT SCREEN CONTAINING THE BACKUP CAMERA GOES BLANK . THE CAR HAS 16000 MILES ON IT AND HAS HAD THIS PROBLEM SINCE NEW. THE DEALER HAS THE CAR MULTIPLE TIMES AND HAS NOT FIXED THE PROBLEM. RESEARCH ON THE INTERNET REVEALS THAT THERE IS A MAJOR ISSUE WITH MANY MAZDA VEHICLES. THIS PROBLEM HAPPENS ON STARTUP AND WILL CONTINUE TILL SHUTOFF . IT MAY OR MAY NOT COME ON UPON RESTART

WHEN DRIVING AT 35-50 MPH, MY 2016 MAZDA CX-9 PERIODICALLY BRAKES SUDDENLY WHILE DRIVING TO A SCRUBBING FORCEFUL STOP TOSSING THINGS OFF THE BACK SEAT, PLACING ME IN DANGER OF A REAR-END COLLISION. SOMETIMES A VERY QUICK BEEPING SOUND IS MADE, "B-R-A-K-E" APPEARS ON THE PANEL IN LARGE LETTERS --- THEN THE CAR AUTOMATICALLY COMES TO A SUDDEN STOP OR IT OCCURS WITH NO NOTICE. I HAVE TAKEN IT TO THE DEALER 3 OR 4 TIMES ONLY TO BE TOLD THAT THEY COULD FIND NOTHING WRONG. NO OBJECTS OF VEHICLES WERE IMMEDIATELY IN FRONT OF ME AND THE SENSOR WAS CLEAN WHEN THIS HAS OCCURRED.THIS SUDDEN STOPPING HAS OCCURRED ON THE FREEWAY, IN RUSH HOUR TRAFFIC AND ON CITY STREETS. THIS HAS OCCURRED AT LEAST 6 TIMES SINCE PURCHASED 03/17/17. I AM FEARFUL THAT THIS PROBLEM WILL RESULT IN INJURY OR DEATH TO ME AND OTHERS.

IMMEDIATELY UPON MAKING A SHARP RIGHT TURN INTO A PARKING SPOT, THE CAR SUDDENLY ACCELERATED AT A VERY FAST PACE WITHOUT ME PUSHING THE GAS PEDAL. MY IMMEDIATE REACTION WAS TO PRESS ON THE BRAKE, BUT IT DID NOT STOP. THE CAR SLAMMED INTO A PLANTER IN FRONT OF ME. THE CAR MOVED SO QUICKLY THAT IT WAS LODGED INTO THE BUSHES AND HAD TO BE PULLED OUT BY A TOW TRUCK. I IMMEDIATELY CALLED THE DEALER SERVICE DEPARTMENT AND TOLD THEM WHAT HAPPENED. THE SERVICE MANAGER'S IMMEDIATE REACTION WAS TO SCOFF AT THE IDEA THAT THE CAR ACCELERATED ON IT'S OWN. MY HUSBAND MET ME AT THE DEALER AND HAD SUBSEQUENTLY FOUND INFORMATION ABOUT A RECALL OF CX-9 MODELS FROM 2012 FOR A SIMILAR MALFUNCTION. HE SHOWED IT TO THE SAME MANAGER WHO IMMEDIATELY KNEW THE ISSUE OF THE RECALL BUT WAS QUICK TO MENTION IT WAS THE 2012 MODEL, NOT THE 2016. THE DEALER KEPT THE CAR FOR A FEW DAYS AND TOLD ME IT WAS DRIVEN TWICE AND ALSO SOME INFO FROM THE COMPUTER WAS REVIEWED WITH MAZDA TECH SUPPORT PERSON. NO DATA INDICATING ANY KIND OF MALFUNCTION IN THE CAR AND THE SERVICE GUY DID NOT HAVE A PROBLEM WITH IT IN TWO SHORT TEST DRIVES, SO THEY SAID COME PICK IT UP IT'S SAFE TO DRIVE. HOWEVER, I WILL NEVER DRIVE THIS CAR AGAIN. THIS IS THE FULLY-LOADED SIGNATURE CX-9 THAT THEY FEATURE IN ALL THEIR ADS. I LOVED THIS CAR AT FIRST SIGHT AND DROVE IT OVER 24000 MILES IN LESS THAN 2 YEARS. THIS EXPERIENCE SCARED ME TO THE POINT THAT I WILL NEVER DRIVE THIS OR ANOTHER MAZDA AGAIN. I HAVE HAD OVER A WEEK TO PROCESS THIS EXPER

THE PUSH BUTTON ON/OFF SWITCH DOES NOT PROTECT AGAINST TURNING THE VEHICLE OFF IF TRANSMISSION IS ACCIDENTALLY LEFT IN ANY POSITION OTHER THAN 'P'. FOR EXAMPLE ITS POSSIBLE TO PUT THE TRANSMISSION IN 'R' AND TURN THE VEHICLE OFF. FOR A BUSY PARENT (TARGET DEMOGRAPHIC OF THIS VEHICLE), THIS IS VERY DANGEROUS. IF ON AN INCLINE, THE VEHICLE WILL START ROLLING FORWARD OR BACKWARD (DEPENDING ON INCLINE/SLOPE AND R/D TRANSMISSION POSITION). THERE SHOULD BE A SAFEGUARD OR A BEEP/WARN SYSTEM TO PROTECT THE DRIVER/OCCUPANTS THIS HAPPENED TO ME ON AN INCLINED DRIVEWAY WHEN I ACCIDENTALLY LEFT TRANSMISSION IN 'R' AND TURNED VEHICLE OFF. I TOOK FOOT OFF THE BREAK AND GOT OUT AND REALIZED VEHICLE WAS ROLLING BACKWARDS.

ONE MILE FROM HOME THE SMART BRAKE SYSTEM MALFUNCTION & FRONT RADAR SYSTEM MALFUNCTION WAS DISPLAYED. CAR WAS SHAKING AND ACTING AS IF THE EMERGENCY BRAKE WAS ACTIVE WHILE THE CAR WAS IN MOTION. CAR WAS SLOW TO ACCELERATE. HAD I BEEN ON THE INTERSTATE I COULD HAVE BEEN REAR-ENDED. PULLED OVER TO TURN THE CAR OFF AND BACK ON. CAR WAS OKAY THE REMAINDER OF MY 20 MILE DRIVE.

AFTER A MINOR REAR END ACCIDENT, THE DRIVER FRONT SEAT NOW ROCKS SIDE TO SIDE AND IS DISTRACTING AND UNSAFE. IT WAS TAKEN TO THE LOCAL MAZDA DEALERSHIP THAT PROVIDED AN INSPECTION AND SAID THAT THERE IS NO PROBLEM WITH THE SEAT. THEY STATE THAT IT IS NORMAL FOR THEIR SEATS TO ROCK SIDE TO SIDE. HOW UNSAFE AND FRIGHTENING. PLEASE SEE ATTACHED DOCUMENTATION FROM THE DEALERSHIP.

I BOUGHT THE CAR SATURDAY. FOUR DAYS LATER, I FILLED THE TANK AT 2:00 PM FOR THE FIRST TIME. I THEN DROVE ABOUT 30 MILES. WHEN I ARRIVED HOME AT 5:00PM, I PARKED IN THE GARAGE. I NOTICED THE ODOR OF FUEL AS SOON AS I EXITED THE CAR AND CHECKED TO MAKE SURE I HAD SECURED THE GAS CAP, WHICH I HAD. THIRTY MINUTES LATER, THE ENTIRE DOWNSTAIRS OF OUR HOUSE SMELLED LIKE GASOLINE. THE GARAGE WAS CONSUMED WITH FUEL ODOR, AND THE FIRE POTENTIAL CAUSED US TO RETURN THE CAR TO THE DEALERSHIP IMMEDIATELY AFTER THAT. THE FUEL ODOR WAS PRESENT WITHIN THE CAR AS WELL.