Page 3 of 5 · complaints 101–150 of 221

2012 Mazda CX-9 complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2012 record →

Service Brakes
Filed May 27, 201756,000 milesCA

MY BRAKE BECOMES REALLY STIFF WHEN PUSHED. THIS SPECIALLY WHEN COMING TO A STOP WHERE YOU HAVE TO USE ALL YOUR ENERGY TO MAKE THE CAR STOP. MY WIFE USE THIS CAR WITH 2 YOUNG KID 5 AND 1 AND ONE ON THE WAY. THIS REALLY WORRIES ME SPECIALLY THAT ITS HAPPENING TO A LOT. IT MAY NOT SEEM A LOT TO MAZDA BUT ITS A LOT FOR THE CONSUMERS SPECIALLY WHEN LIVES ARE AT RISK. PLS FIX THIS PROBLEM BEFORE ITS TOO LATE . I WAS EVEN THINKING OF TRADING TO THE NEW 2017 MAZDA BUT NOW I HAVE DOUBTS

Engine
Filed May 23, 2017500 milesKS

PURCHASED THE VEHICLE NEW FROM DAVIS MOORE MAZDA- WICHITA, KS. FOR THE PAST 4 YEARS WE HAVE EXPERIENCED MULTIPLE ENGINE STALLS AS WELL AS COMPLETE ENGINE STOPPING WHILE DRIVING, CITY, HIGHWAY, TURNING ETC. HAVE HAD THE CAR INTO THEIR SERVICE DEPT. MANY TIMES AND THEY KEEP SAYING IT IS FINE ( THE LAST TIME THEY SAID IT MIGHT BE CAUSED BY HAVING 8 OZ TOO MUCH ENGINE OIL IN IT). WE HAVE LESS THAN 12,000 MILES ON IT TO DATE BECAUSE WE ARE AFRAID TO DRIVE IT. I BELIEVE THIS IS A VERY REAL SAFETY ISSUE. WE HAVE ALL THE PAPERWORK FOR EACH SERVICE DEPT. VISIT. LAST TWO VISITS WE WERE TREATED LIKE WE WERE MAKING THIS STUFF UP. THIS HAS BEEN HAPPENING EVERY YEAR SINCE PURCHASING.

Service Brakes
Filed May 19, 2017100,000 milesKY

TL* THE CONTACT OWNS A 2012 MAZDA CX-9. WHILE DRIVING VARIOUS SPEEDS, THE BRAKE PEDAL WAS DEPRESSED AND FAILED TO ENGAGE CORRECTLY. THE PEDAL FELT STIFF AND THERE WERE NO WARNING INDICATORS ILLUMINATED IN THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE BRAKE BOOSTER WAS FAULTY AND THERE WAS A LEAK IN THE MASTER CYLINDER THAT NEEDED REPLACEMENT. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED AND OPENED A CASE. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.

Service Brakes
Filed May 13, 2017143,000 milesKY

MY BREAK PEDAL FEELS AS IF IT BECOMES STIFF AND I HEAR A HISSING NOISE COMING FROM THE PEDAL. MY BREAKS WILL NOT SLOW THE VEHICLE. I HAVE TO REMOVE MY FOOT AND REAPPLY PRESSURE FORCEFULLY IN ORDER FOR THE BREAKS TO WORK. IT DOES THIS IN REVERSE, GOING DOWN AN INCLINE OR FLAT SURFACE. THIS HAPPENED WHILE MY CHILD WAS WITH ME. PLEASE REPUIREVA RECALL OR LIVES MAY BE AT STAKE.

Service Brakes
Filed May 10, 2017145,000 milesTN

BRAKE PEDAL INTERMITTENTLY WILL NOT DEPRESS AND WILL NOT STOP THE CAR FROM GOING FORWARD. BRAKE RESERVOIR FULL. MULTIPLE TIMES DURING A SINGLE DRIVE. VERY UNSAFE.

Service Brakes
Filed May 2, 201783,258 milesCA

WITHOUT WARNING THE BRAKES BECAME SPONGY AND DIFFICULT TO DEPRESS THE PEDAL. STOPPING DISTANCE SIGNIFICANTLY INCREASED AND A HISSING NOISE WHILE BRAKES PEDAL DEPRESSED. TOOK IT IN FOR EVALUATION AND DIAGNOSED WITH BRAKE BOOSTER FAILURE.

Air Bags
Filed Apr 27, 2017NY

TL* THE CONTACT OWNS A 2012 MAZDA CX-9. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V012000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE AND THE CONTACT HAD NOT SPOKEN WITH THE DEALER. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed Apr 20, 2017TX

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MAZDA CX-9. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V012000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE INTERIM RECALL NOTICE FROM THE MANUFACTURER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Service Brakes
Filed Apr 19, 201735,060 milesHI

BRAKES FAILED. ATTEMPTS TO STOP ONLY SLOWED VEHICLE DOWN UNLESS EXTREME PRESSURE APPLIED. PEDAL STOPPED HALFWAY. OCCASIONALLY ABS ACTIVATED DUE TO EXCESSIVE FORCE REQUIRED TO DEPRESS BRAKE PEDAL. REPAIR WITH REPLACED BRAKE BOOSTER. IMMEDIATELY FAILED AGAIN BY MAKING NOISE ON DEPRESSION THOUGH VEHICULAR IS STOPPING. DEALER ORDERING ANOTHER BOOSTER AND WILL NEED TO RETURN FOR REPAIR AGAIN WHEN IT COMES IN.

Air Bags
Filed Apr 18, 2017MA

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MAZDA CX-9. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V012000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed Apr 17, 2017GA

TAKATA RECALL. MAZDA SAYS PARTS NOT AVAILABLE BUT THEN SAYS "DO NOT ALLOW PASSENGERS TO RIDE IN THE FRONT PASSENGER AREA". DO NOT GIVE ANY IDEA AS TO WHEN PARTS AVAILABLE. MY CAR HAS LIMITED USE TO ME IF I CAN'T ALLOW PASSENGER IN FRONT SEAT. IS THERE ANY RECOURSE?

Service Brakes
Filed Apr 11, 201770,000 milesFL

BRAKES ARE HARD TO PUSH. IT FEELS AS IF PRESSURE IS PUSHING UP AS I PUSH DOWN

Service Brakes
Filed Apr 4, 201740,300 milesTX

BRAKE PEDAL SUDDENLY BECAME VERY STIFF AND HARD TO DEPRESS. CAR WAS IN MOTION AND OCCURRED AS I WAS SLOWING DOWN FROM 30MPH TO 20MPH TO ENTER AN ACTIVE SCHOOL ZONE ON A RESIDENTIAL ROAD. AFTER COMING TO A STANDSTILL AND REPEATEDLY DEPRESSING THE BRAKE PEDAL A HISSING SOUND COULD BE HEARD EMANATING FROM THE BRAKE PEDAL AREA.

Electrical System
Filed Mar 2, 201768,000 milesMN

TL* THE CONTACT OWNS A 2012 MAZDA CX-9. THE CONTACT STATED THAT WHILE DRIVING AT LOW SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE FAILURE OCCURRED ON SIX OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 68,000.

Suspension
Filed Feb 16, 2017TN

TL* THE CONTACT OWNS A 2012 MAZDA CX-9. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V451000 (SUSPENSION); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO A DEALER FOR THE RECALL REPAIR, BUT WAS TOLD THAT PARTS NEEDED TO BE ORDERED. THE CONTACT WAITED FOR AT LEAST FOUR MONTHS WITH NO CONTACT FROM THE DEALER FOR RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Service Brakes
Filed Feb 8, 201764,200 milesNJ

UPON DRIVING MY VEHICLE, IT BECAME VERY DIFFICULT TO STOP AT ALL TIMES. I HAD TO USE BOTH FEET TO STOP AT A EMERGENCY STOP AND ALMOST HIT A CAR PULLING OUT IN TRAFFIC. THERE WAS NO STOPPING THIS VEHICLE USING THE BREAKS. I HAVE MY TWO SMALL CHILDREN THAT TRAVEL WITH ME, THIS PROBLEM WAS A HUGE THREAT TO THEIR SAFETY AND LIVES. THIS PROBLEM NEEDS TO BROUGHT TO THE ATTENTION OF OTHER DRIVERS BEFORE IT IS TOO LATE. BEFORE MY CAR CAUSED AN ACCIDENT, I BROUGHT IT TO MY MECHANIC AND HE TOLD ME IT WAS THE BREAK BOOSTER. HE ALSO TOLD ME THAT THIS SHOULD NOT BE HAPPENING CONSIDERING THE AGE AND MILEAGE ON MY VEHICLE. HE DID SOME RESEARCH AND FOUND SEVERAL COMPLAINTS RELATED TO THIS ISSUE, BUT NO RECALLS. WITH NO OTHER CHOICE I HAD HIM FIX THE PROBLEM. THIS IS A HUGE SAFETY PROBLEM AND SHOULD HAVE A RECALL. I WOULD LIKE TO BE REIMBURSED FOR THE MECHANIC I PAID TO FIX THE PROBLEM. IF IT WASN'T FOR THE DEFECT IN THE BREAK BOOSTER, I WOULDN'T HAVE HAD THIS PROBLEM IN THE FIRST PLACE. MY QUESTIONS TO YOU ARE, HOW MANY PEOPLE HAVE TO HAVE THEIR LIVES AND LOVED ONE'S LIVES PUT AT RISK IN ORDER FOR A RECALL TO BE ISSUED? IS IT CHEAPER TO HAVE A LAW SUIT OR TO ISSUE A RECALL?

Unknown or Other
Filed Nov 29, 2016TX

I RECEIVED A RECALL LETTER ON 6/2016 AND CALLED IN TO SCHEDULE OR REMEDY THE PROBLEM ON 07/18/2016, I TOLD THE PART WOULD BE ORDERED. CALLED BACK ON 9/20/2016 PART WAS NOT ORDERED BECAUSE PERSON IN CHARGE OF DOING SO WAS FIRED. THEY TOLD ME THAT THE PART WOULD BE ORDERED AGAIN AND THAT I WOULD BE CONTACTED. AGAIN, I CONTACTED MAZDA ON 10/2016 AND AGAIN THEY TOLD ME THAT THE PART WAS INACCURATELY ORDERED AND THAT THEY WOULD CALL ME ONCE IT WAS REORDERED AND RECEIVED. I HAVE NOT RECEIVED A CALL FROM MAZDA AND AM VERY TIRED OF GETTING THE RUN AROUND. I NEED TO REMEDY THIS ISSUE.

Service Brakes
Filed Nov 29, 201659,000 milesGA

I HAD TO PUSH HARDER AND HARDER ON MY MAZDA CX9 BRAKE PEDAL FOR MY CAR TO SLOWDOWN AND TO COME TO A COMPLETE STOP . THIS HAPPENED WHEN BACKING OUT OF MY GARAGE AND THE BRAKE IS GETTING WORSE EVERYDAY ON MY WAY TO WORK . ON THE DAY WHEN I HAD TO TAKE MY CAR TO THE MECHANICS , I HAD PRACTICALLY PUT BOTH FEET ON THE BRAKE PEDAL FOR THE CAR TO STOP . IT WAS A TERRIFYING EXPERIENCE THAT THE CAR WOULD NOT STOP AND CONTINUED TO ROLL FORWARD AND MORE SO AT EVERY TRAFFIC LIGHT . I TOOK MY CAR TO TWO DIFFERENT MECHANICS WITHIN ONE HOUR SINCE I DIDN'T BELIEVE THE FIRST ONE AND WANTED A SECOND OPINION . THEY BOTH TOLD ME THAT THE BRAKE BOOSTER AND THE MASTER CYLINDER WERE DEFECTIVE AND NEEDED TO REPLACE IMMEDIATELY BECAUSE I JUST DON'T HAVE BRAKE ON MY CAR ! THEY SAID THIS SHOULD NOT HAPPEN IN A CAR WITH ONLY 59,000 MILES . THE FIRST MECHANIC EVEN HAD ME SIGNED A WAIVER SINCE I DIDN'T WANT THEM TO FIX THE BRAKE AND WANTED A SECOND OPINION . I DID NOT BELIEVE THAT IT WOULD COST ME $1062,07 TO FIX THE BRAKE . UNFORTUNATELY THE SECOND MECHANIC GAVE ME THE SAME DIAGNOSTIC WITH THE COST OF $843 AND TWO DAYS TO ORDER THE PARTS SINCE IT WAS ON SATURDAY AND RECOMMENDED ME TO LEAVE THE CAR IN THEIR GARAGE . AND TO MAKE THE THING WORSE MY MAZDA DEALER SERVICE IS NOT OPEN ON THE WEEKEND . I GOOGLED AND FOUND OUT THAT THE DEFECTIVE BRAKE HAS HAD HAPPENED TO SEVERAL OTHER MAZDA CX 9 OWNERS AND NO RECALLS HAD EVER BEEN ISSUED . I DO HAVE PHOTOS OF THE DEFECTIVE BRAKE BOOST AND MASTER CYLINDER BUT DON'

Service Brakes
Filed Nov 28, 201658,500 milesSC

DROVE ~600 MILES WITH A FAILED BRAKE BOOSTER. FOUND OUT VIA INTERNET THAT MAZDA HAD PROVIDED AN EXTENDED WARRANTY TO COVER THIS DEFECT. WHEN THE DEALERSHIP WHERE I TOOK THE CAR TRIED TO FIND THE PART IT WAS ON BACKORDER WITH MAZDA. THE MAZDA SERVICE MANAGER AT PRESTON MAZDA, JOHN ROSENSTEEL, HAD ONE OF HIS PEOPLE DRIVE TO BUTLER, PA FROM BOARDMAN, OH TO PICK UP THE PART. I TOOK THE CAR TO THE DEALER ON THE DAY BEFORE THANKSGIVING AND THE CAR WAS READY TO GO WITH A NEW BOOST UNIT BY FRIDAY. THIS WAS ALL DUE TO THE EFFORTS OF AN EXCELLENT SERVICE MANAGER AT THE DEALERSHIP. MAZDA FAILED ME AS A CUSTOMER BY NOT HAVING THE BRAKE BOOSTER IN STOCK EVEN THOUGH IT WAS THE SUBJECT OF MULTIPLE FAILURES AND AN EXTENDED WARRANTY. *TR

Visibility › Sun/Moon Roof Assembly
Filed Oct 30, 201636,802 milesGA

THE SUNROOF ON MY 2012 MAZDA CX-9 SPONTANEOUSLY EXPLODED AS IT WAS JUST SITTING IN THE DRIVEWAY. NO ONE WAS NEAR THE CAR OR DRIVING IT. THERE WAS A LOUD "BOOM"'AND THE SUNROOF LOOKS LIKE IT EXPLODED OUTWARDS. *TR

Service Brakes
Filed Oct 30, 201618,300 milesSC

WHILE BRAKING NORMALLY FOR A STOP SIGN, THE BRAKES BECAME HARD TO PRESS AND DID NOT STOP THE CAR AS NORMAL. HISSING FROM THE PEDAL AREA WAS HEARD AND THE CAR FINALLY STOPPED HALFWAY THROUGH AN INTERSECTION AFTER NEARLY STANDING ON THE BRAKES.

Exterior Lighting
Filed Sep 20, 201627,379 milesFL

WHILE TRAVELING ON THE TURNPIKE AT 70 MPH AT NIGHT MY ENTIRE DASH BOARD, INCLUDING SPEEDOMETER, WARNING LIGHTS AND TEMPERATURE CONTROLS AND HEAD LIGHTS AND BACK LIGHTS WENT BLANK AND DARK. PULLED OFF ROAD AND SHUT ENGINE OFF. WAS GOING TO CALL ROAD SERVICE, BUT TURNED ENGINE ON AND EVERYTHING CAME ON. DROVE ANOTHER 15 MINUTES AND THE ENTIRE DASHBOARD AND HEAD LIGHTS WENT OUT. PULLED OFF ROAD AND SHUT OFF ENGINE AND TURNED IT ON AGAIN AND ALL WAS WORKING AGAIN. GOT HOME SAFELY WITHOUT MORE PROBLEMS. SAME PROBLEMS WITH DASHBOARD DURING DAYLIGHT THEREAFTER. TOOK CAR TO DEALER ASAP WHERE ALL MY SERVICE HAS BEEN DONE SINCE CAR BOUGHT NEW. DEALER HAD CAR 4 DAYS AND COULD NOT DUPLICATE PROBLEM UNTIL THE THIRD DAY WHEN ONE OF THE MASTER TECHNICIANS DROVE THE CAR 30 MILES TO HIS HOME. THIS TIME I WAS TOLD THE ENTIRE DASHBOARD WENT BLACK AT NIGHT. WAS TOLD BY DEALER THAT THEY THINK THEY FIXED THE PROBLEM BY SOME COMPUTER ADJUSTMENT TO A SENSOR. REALLY GOT NO DETAILS OF WHAT WAS WRONG AND WILL IT HAPPEN AGAIN. ALL OF THESE PROBLEMS STARTED A FEW DAYS AFTER DEALER HAD CAR FOR THE FRONT LOWER CONTROL ARMS SAFETY RECALL 851G AND OTHER ROUTINE SERVICE SUCH AS OIL CHANGE, WHEEL ALIGNMENT, MULTI POINT INSPECTION AND BATTERY REPLACEMENT TO NEW BATTERY. ALSO TIRE ROTATION. OVERALL A VERY DANGEROUS SITUATION THAT COULD HAVE CAUSED AN ACCIDENT WITH SERIOUS INJURIES OR DEATH.

Air BagsCrash
Filed Sep 14, 201643,000 milesWA

TL* THE CONTACT OWNED A 2012 MAZDA CX-9. WHILE DRIVING 2 MPH, A PICK UP TRUCK REAR ENDED THE CONTACT'S VEHICLE. IN TURN, THE CONTACT CRASHED INTO A THIRD VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS DESTROYED AND TOWED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 43,000.

Service Brakes
Filed Sep 6, 201615 milesTX

BRAKES FELT HARD/STIFF AND VEHICLE DIDN'T STOP AS EXPECTED. ALMOST HIT ANOTHER CAR. HAD TO APPLY BRAKES MULTIPLE TIMES TO SLOW DOWN.

Service Brakes
Filed Aug 31, 2016101,000 milesSC

LOSS OF BRAKE FLUID; BRAKE PEDAL HARD TO PUSH. UNABLE TO STOP CAR; HISSING NOISE AT BRAKE PEDAL.

Engine
Filed Aug 30, 201633,000 milesOH

TL* THE CONTACT OWNS A 2012 MAZDA CX-9. WHILE DRIVING 20 MPH, THERE WAS A LOUD METAL TO METAL NOISE COMING FROM THE REAR OF THE VEHICLE. IN ADDITION, THE GEARS FAILED TO SHIFT CORRECTLY AND THE OIL AND ENGINE INDICATORS ILLUMINATED. THE DEALER DIAGNOSED THAT THE BRAKES NEEDED TO BE CHANGED. THE BRAKES WERE REPLACED, BUT THE FAILURE RECURRED AND WORSENED. THE CONTACT ALSO SMELLED FUEL COMING FROM THE VEHICLE AND THE VEHICLE HAD TROUBLE ACCELERATING. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 33,000.

Service Brakes
Filed Aug 16, 201644,000 milesNJ

AT 44,000 MILES, BRAKES FEEL HARD AND VEHICLE BRAKES SLOWER THAN IT SHOULD WAS NEARLY IN AN ACCIDENT DUE TO THIS. IT TOOK A MUCH LONGER DISTANCE TO STOP. EMERGENCY REPAIR AT LOCAL SHOP INDICATED BRAKE BOOSTER FAILED. REALLY DANGEROUS SITUATION. MAZDA SHOULD RECALL

Unknown or Other
Filed Aug 13, 201660,000 milesMD

BRAKE BOOSTER FAILED WHILE DRIVING CAUSING BREAK ABILITY TO FAIL COMPLETELY. CAR COULD NOT STOP. REALLY DANGEROUS SITUATION.

Air Bags
Filed Aug 10, 2016ID

TL* THE CONTACT OWNS A 2012 MAZDA CX-9. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V451000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Service Brakes
Filed Aug 8, 201640,000 milesOH

BRAKE PEDAL BECAME SPONGY AND STOPPING POWER DIMINISHED CONSIDERABLY. HEARD A LOUD HISSING SOUND FROM THE FRONT DRIVER'S SIDE. HAD TO FULLY DEPRESS THE BRAKE PEDAL TO STOP QUICKLY.

Service Brakes
Filed Aug 7, 2016107,000 milesFL

BRAKE BOOSTER - WHEN DEPRESSING THE BRAKES (ANY TIME OF DAY) THERE WAS A STRANGE HISSING NOISE, LIKE AIR BEING RELEASED FROM A BALLOON. IF THE PEDAL WAS PRESSED CLOSER TO THE FLOOR THERE WAS A HIGH PITCHED SQUEAL. BRAKES BECAME VERY HARD TO PRESS AND THE CAR BECAME EXTREMELY DIFFICULT TO STOP. LUCKILY THERE WERE NO CARD IN FRONT OF ME. A REPAIR SHOP INSTRUCTED ME TO CHECK BRAKE FLUID (WHICH WAS SLIGHTLY LOW, AND I FILLED IT). THIS DID NOT SOLVE THE PROBLEM. BRAKES ARE EVEN HARDER TO PRESS. FROM RESEARCH I SEE THAT MAZDA HAS HAD THIS PROBLEM FOR SOME YEARS NOW. THEY SHOULD RECALL THESE CARS AND REPLACE THE BOOSTERS BEFORE SOMEONE IS KILLED. WE HAVE FOUR KIDS IN OUR HOUSE AND THIS IS OUR ONLY TRANSPORTATION. THE CAR IS NO LONGER UNDER WARRANTY SO I WILL BE LEFT REPLACING THIS ON MY OWN.

Service Brakes
Filed Aug 2, 201675,000 milesFL

BREAKS SLOWLY STRTED TO GET HARFER TO PRESS , HERE AND THERE AND LAST FRIDAY WENT TO TAKE NY KIDS TO THE STORE AND A COUPLE NEIGHBORHOOD KIDS TAGED ALONG WHEN I GOT TO THE INTERSECTION MY BREAK PEDAL WOULD NOT PRESS DOWN SO THANKFULLY NO CARS WERE COMING AS I SLOW ROLLED THROUGH THE STOP SIGN ON A VERY BUSY FAST SPEED HIGWAY . CALLED MAZDA AND THEY SAID THEY HAVE HAD ISSUES . PLEASE IF U NOTICE ANY BREAK ISSUES GET THEM FIXED RIGHT AWAY THIS STORY COULD HAVE ENDED MUCH DIFFRENTLY WITH THE LOSS OF 5 KIDS KILLED BECAUSE THIS IS NOT A RECALL JUST A COMMON COMPLAINT AT THIS POINT IT WAS UNDER INVESTAGATION AT ONE POINT . MAZDA NEEDS TO STEP UP AND SEND LETTERS TO OWNERS OF THIS ISSUE .LET ME NOTE MAZDA WAS QIUCK TO GET IT N AND FIXED AND GAVE ME A RENTAL . THANK U FOR THAT BUT ALL I CAN THINK ABOUT IS HOW ALL THIS COULD HAVE ENDED .

Service Brakes
Filed Aug 1, 201683,500 milesTX

BRAKE BOOSTER - I HAD ISSUES PRESSING ON MY BRAKES, LIKE A BOOK HAD BEEN PLACED UNDERNEATH PREVENTING ME FROM FULLY APPLYING PRESSURE TO STOP MY VEHICLE. THIS HAPPENED WHEN I WOULD BACK OUT OF THE DRIVEWAY, GO DOWN THE HIGHWAY, AND IN TRAFFIC AS I SAT ON THE HIGHWAY. WHEN MY CAR WAS STATIONARY, I WOULD APPLY PRESSURE TO THE BRAKES AND COULD HEAR A VERY LOUD HISSING SOUND AS THOUGH SOMEONE WAS LETTING AIR OUT OF MY TIRES. LUCKILY I WASN'T IN AN ACCIDENT, HOWEVER, IT ALMOST HAPPENED ON A FEW OCCASIONS. WHEN I CALLED MAZDA TO HAVE MY CAR CHECKED OUT, I WAS TOLD THIS IS A COMMON PROBLEM THAT SEEMS TO HAPPEN WITH THE CX-9 AND I WAS ADVISED TO BRING MY CAR IN.

Service Brakes
Filed Aug 1, 2016IL

THE BRAKE PEDAL ON THE MAZDA CX-9 BECAME VERY VERY HARD TO PUSH. ALSO, WHILE I WAS STOPPED COMPLETELY WITH THE BRAKE ALL THE WAY DOWN, THE BRAKE WOULD TEMPORARILY RELEASE ITSELF AND I HAD TO USE TWO FEET ON THE PEDAL TO GET THE CAR TO COMPLETELY STOP! THIS SHOULD WARRANT A COMPLETE RECALL AS I ALMOST DRIVE INTO BUSY INTERSECTIONS TWICE SO FAR!

Service Brakes
Filed Jul 19, 201651,000 milesTX

BRAKES BECAME STIFF AND DIFFICULT TO PRESS. WHEN BRAKE PEDAL PRESSED TO THE FLOOR, LOUD SQUEALING NOISE HEARD FROM INSIDE THE CAB. STOPPING DISTANCE AND BRAKE PEDAL DEPRESSION CONTINUE TO WORSEN AS TIME PASSES. THIS HAS NOW BECOME SO BAD THAT WE CAN NO LONGER DRIVE THE CAR SAFELY.

Service Brakes
Filed Jul 15, 201684,700 milesNY

BRAKES FEEL HARD AND VEHICLE BRAKES SLOWER THAN IT SHOULD. IT TOOK A MUCH LONGER DISTANCE TO STOP. HISSING SOUND FROM PEDAL. FOUND NUMEROUS DESCRIPTIONS ON SIMILAR PROBLEMS WITH BRAKE BOOSTER TEAR. DON'T UNDERSTAND WHY THIS WAS NOT RECALLED.

Service Brakes
Filed Jul 12, 201675,000 milesSC

POWER BRAKES ARE GOING OUT. WHILE DRIVING THE POWER ASSIST ON THE BRAKES GOES OUT. YOU HAVE TO PUSH AS HARD AS YOU CAN TO GET ANY STOPPING ABILITY AND THEN THEY WILL WORK FINE AGAIN. THIS HAPPENS RANDOMLY BUT FREQUENTLY. THE CAR HAS 75,000 MILES.

Air Bags
Filed Jul 4, 2016CA

I OWN A 2012 MAZDA CX9 . MY WIFE WEIGHS ABOUT 105LBS AND ABOUT 115LBS WITH HER USUAL LAP DOG. INITIALLY THE PAX SEAT AIRBAG WARNING LIGHT CAME ON INTERMITTENTLY WHEN SHE WAS IN THAT SEAT, CAR IN MOTION OR NOT. THE LIGHT WAS NORMAL WHEN I SAT IN THAT SEAT. TOWNE MAZDA RAN A TEST ON THE COMPONENTS. THEY INFORMED ME THE SYSTEM CHECKED NORMAL. HOWEVER, THE LIGHT AFTER THAT THEN ILLUMINATED EVERY TIME SHE OCCUPIED THE PAX SEAT. THE PROBLEM WAS DEMONSTRATED TO A SERVICE TECH; THE LIGHT WAS OFF WITH HIM IN THE SEAT (A LARGER MAN THAN ME) AND ON EVERY TIME MY WIFE SAT IN THE SEAT. SHE ATTEMPTED TO SHIFT HER POSITION, BUT NO POSITION DELETED THE LIGHT. I WAS INFORMED THAT THE DEALER WOULD CHECK WITH MAZDA, TO SEARCH FOR A SOLUTION. AFTER MONTH OF USING THE CAR, THE LIGHT HAS BEEN ON CONTINUALLY WHEN MY WIFE OCCUPIES THE PAX SEAT. THE SERVICE SUPERVISOR TOLD ME TO PUT HER IN THE BACK SEAT BECAUSE THERE IS NO WAY TO FIX THE PROBLEM.

Service Brakes
Filed Jun 24, 201662,350 milesMN

THE BRAKES HAVE BECOME VERY HARD TO PUSH, IT TAKES ALL MY MIGHT TO GET CAR TO STOP, AND THERE IS A SQUEALING SOUND WHEN PEDAL IS PUSHED ALL THE WAY DOWN. FEELS AS IF CAR ISN'T GOING TO STOP.

Service Brakes
Filed May 19, 201660,000 milesSC

BRAKE FAILURE AT 60K MILES (POSSIBLY EARLIER). I BOUGHT THE VEHICLE FROM A DEALER 2 MONTHS AGO AND WAS TOLD FRONT AND REAR PADS AND ROTORS HAD ALREADY BEEN REPLACED. THEY FELT INCONSISTENT BUT I THOUGHT THEY NEEDED TO SETTLE IN. THEN THE POWER BOOST BEGAN TO FAIL AND A HIGH PITCHED WHINING NOISE COMES FROM THE BOOSTER IF THE PEDAL IS HELD DOWN. IT HAS LURCHED FORWARD WITH MY FOOTRR ON THE PEDAL WHILE AT A FULL STOP. I NOW PUT IT IN NEUTRAL WHEN AT A STOP. GETTING IT TO STOP IS THE PROBLEM. VERY ,VERY DANGEROUS.

Service Brakes
Filed May 14, 201644,872 milesWA

WE HAVE NOTICED THE DIFFICULTY IN DEPRESSING THE BRAKE PAD ALONG WITH THE HISSING NOISE OVER THE PAST 1 MONTH AND IT HAS PROGRESSIVELY BECAME STRONGER. INITIALLY YOU BRUSH IT OFF THINKING YOU ARE IMAGINING IT. TODAY ON A HILL THERE WAS AN ACCIDENT SO TRAFFIC WAS BARELY MOVING, I STARTED TO LEAVE MORE AND MORE DISTANCE WITH THE VEHICLE IN FRONT OF ME AS IT WAS BECOMING INCREASINGLY DIFFICULT TO DEPRESS THE BRAKES. FINALLY I HEAR A STRANGE NOISE AND THEN COMPLETE QUIET AND MY TEENAGE DAUGHTER NOTICES TOO AND AS I RELEASE THE BRAKE TO MOVE I REALIZE THE CAR ENGINE HAD DIED (THE ENGINE HAS NEVER GIVEN ANY INDICATION OF ISSUES BEFORE) BUT THE ENGINE DASH LIGHTS WEREN'T ON INDICATING THERE WAS NOT POWER WHICH OF COURSE MEANS NO POWER STEERING EITHER, A QUICK SHIFT TO N AND RESTART AND ALL IS FINE THE REST OF THE WAY HOME. THE HISSING NOISE AND DIFFICULT DEPRESSION CONTINUED HOWEVER WHILE ON THE HILL WHEN I DID PRESS HARD ENOUGH FOR THE BRAKES TO RESPOND THEY DID SO AS THOUGH BYPASSING THE ANTI-LOCK SYSTEM AS THEY WOULD JOLT INTO THE STOP. VERY CONCERNING AS THE DISTANCE TO STOP HAS INCREASED, WHAT IF A PERSON WALKED IN FRONT OF ME MUCH LESS IF I'M ON THE FREEWAY AND COME UPON A SUDDEN NEED TO STOP. BUT HERE IT IS A SATURDAY EVENING AND HOW AND WHEN CAN I DEAL WITH AN OBVIOUS SAFETY ISSUE THAT CLEARLY IS REPEATED. I WONDER HOW MANY OUT THERE HAVE NOT TAKEN THE TIME TO REPORT, HAVE SPENT MUCH ON REPAIRS OR SIMPLY TRADED IN THEIR VEHICLE TO COME IN TO THE HANDS OF SOME OTHER UNSUSPECT

Service Brakes
Filed May 9, 201659,000 milesMN

BRAKES FEEL HARD AND VEHICLE BRAKES SLOWER THAN IT SHOULD. IT TOOK A MUCH LONGER DISTANCE TO STOP. HISSING SOUND FROM PEDAL. FOUND NUMEROUS DESCRIPTIONS ON SIMILAR PROBLEMS WITH BRAKE BOOSTER TEAR. DON'T UNDERSTAND WHY THIS WAS NOT RECALLED.

Service Brakes
Filed May 8, 201643,000 milesPA

WITH NO WARNING AT ALL THE POWER BRAKES STOPPED WORKING. TO STOP THE CAR YOU HAVE TO ALMOST STAND ON THE BRAKES. WHEN YOU PUSH ON THE BRAKE PEDAL YOU ALSO HEAR A VERY FAINT HISSING NOISE. THIS IS VERY DANGEROUS AS THERE IS NO WARNING OF THE BRAKE FAILURE. UNLESS YOU ARE A VERY STRONG PERSON THERE IS NO WAY TO STOP THE CAR IN AN EMERGENCY.

Service Brakes
Filed May 6, 201662,133 milesNY

THE BRAKES HAVE BECOME VERY HARD TO PUSH, IT TAKES ALL MY MIGHT TO GET CAR TO STOP, AND THERE IS A SQUEALING SOUND WHEN PEDAL IS PUSHED ALL THE WAY DOWN. FEELS AS IF CAR ISNT GOING TO STOP. THIS OCCURED ON THE HIGHWAY AND I WAS LUCKY I WAS ABLE TO DOWNSHIFT TO SLOW CAR AND GET OFF HIGHWAY

Service Brakes
Filed Apr 19, 201631,000 milesGA

I NOTICED THAT AT VERY SLOW SPEED (BACKING OUT, EASING FORWARD) THE BRAKE PEDAL WAS VERY HARD, DID NOT DEPRESS, AND CAR WAS DIFFICULT TO STOP. I DID NOT HAVE MUCH OF A PROBLEM AT REGULAR (60 MPH) SPEED. ONLY ONCE WAS THERE A LOUD HISSING ON THE DRIVERS SIDE WHEN THE PEDAL WAS DEPRESSED. THE DEALER TOLD ME BRAKES WERE FINE BUT THE CAR DID NOT DRIVE FINE. I TOOK IT TO MY MECHANIC WHO TOLD ME I NEEDED FRONT BRAKE PADS. UPON CHANGING BRAKE PADS, I WAS TOLD THE BRAKE BOOSTER WAS BAD AND CAUSING THE PADS TO WEAR ABNORMALLY FAST AND THAT THE PROBLEM WAS ACTUALLY WORSE WITH THE NEW PADS. DEFINITELY A PROBLEM AS I WAS ONLY AT 31,000MI. I DIDN'T NOT RETURN TO THE DEALER AND HAD THE MECHANIC DO THE REPAIR RIGHT THEN. WHAT I THOUGHT WAS MINOR MAINTENANCE TURNED INTO A $500 REPAIR. I FOUND OUT LATER THAT THERE IS AN EXTENDED WARRANTY OF 7YR/90,000MI ON THE BRAKE BOOSTER IF DIAGNOSED AND FIXED BY A DEALER.

Service Brakes
Filed Apr 19, 201695,300 milesNM

TL* THE CONTACT OWNS A 2012 MAZDA CX-9. WHILE DRIVING APPROXIMATELY 35 MPH, THE BRAKE PEDAL WAS DEPRESSED AND A LOUD SQUEALING NOISE EMITTED. AFTER APPLYING THE BRAKE PEDAL NUMEROUS TIMES, THE VEHICLE CAME TO A COMPLETE STOP. THE VEHICLE WAS TOWED TO THE DEALER AND CURRENTLY BEING DIAGNOSED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 95,300. THE VIN WAS UNAVAILABLE.

Service Brakes
Filed Apr 8, 2016TX

THE BRAKES DO NOT WORK. WHEN I INITIALLY DEPRESS THE BRAKE FROM PARK TO DRIVE, THE CAR BEGINS TO ROLL AS IF I DID NOT HAVE MY FOOT ON THE PEDAL. I HEAR A HISSING SOUND NOW WHEN I DEPRESS THE BRAKE. THE BRAKE SYSTEM HAS RAPIDLY DETERIORATED IN JUST 1 WEEK. SOMETIMES, I AM NOT ABLE TO STOP THE VEHICLE AT ALL. I WILL BE TAKING MY VEHICLE BACK TO THE DEALERSHIP TOMORROW. 4.9.16

Service Brakes
Filed Mar 26, 201699,000 milesPA

MY WIFE COMPLAINED TO ME ABOUT HER BRAKES BECOMING HARD TO THE POINT SHE COULDN'T STOP THE CAR. I THEN TOOK HER CAR FOR A DRIVE AND WHILE IN MOTION I HIT THE BRAKES AND THE BRAKES BECAME SO HARD I HAD TO USE AN UNREASONABLE AMOUNT OF FORCE TO GET THE VEHICLE TO STOP. THE VEHICLE ALSO HAS REALLY DIMINISHED STOPPING POWER WHEN THIS OCCURS. THIS SEEMS TO OCCUR WHEN MORE FREQUENTLY WHEN THE BRAKES ARE PUSHED MORE THAN ONCE IN A SHORT PERIOD OF TIME SUCH AS STOP AND GO TRAFFIC.THE VEHICLE ALSO MAKES A HISSING NOISE WHEN THE BRAKES ARE APPLIED. I BELIEVE THAT THIS COULD BE A BAD BRAKE BOOSTER. I FEEL IT IS A SAFETY ISSUE AND MAY CAUSE AN ACCIDENT.

Suspension
Filed Mar 18, 2016IL

I RECEIVED A LETTER IN SEPTEMBER 2015 REGARDING A RECALL THAT INVOLVED THE FRONT SUSPENSION AND THE DANGERS THAT COULD BE INVOLVED, BUT THERE WERE NO PARTS AVAILABLE AT THIS TIME TO FIX THE PROBLEM. I STILL HAVEN'T RECEIVED NOTIFICATION OF PARTS BEING AVAILABLE 6 MONTHS LATER. NO DAMAGE HAS BEEN DONE MY VEHICLE AS OF YET HOWEVER ANOTHER SNOWY WINTER IN ILLINOIS HAS PASSED AND THE DANGER OF "SALTWATER INTRUDING INTO THE BALL JOINT, CAUSING CORROSION, WHICH CAN RESULT IN GENERATING LOOSENESS OF THE BALL JOINT IN THE FITTING". THE RESULT OF THIS CORROSION, ACCORDING TO THE RECALL LETTER, CAN CAUSE THE BALL JOINT AND LOWER ARM TO SEPARATE CAUSING LOSS OF STEERING CONTROL AND INCREASED CRASH RISK. I THINK 6 MONTHS IS AMPLE TIME TO PRODUCE PARTS NEEDED TO FIX THESE VEHICLES AND TO SAVE LIVES AND IT IS INCREDIBLY IRRESPONSIBLE OF MAZDA TO NOT EXPEDITE THIS FIX.

Service Brakes
Filed Mar 15, 201641,680 milesUT

THE BRAKES HAVE BECOME VERY DIFFICULT TO PUSH. THEY SLOW DOWN THE CAR, BUT REQUIRE INTENSE PRESSURE TO BRING THE VEHICLE TO A COMPLETE STOP. THERE IS ALSO A SLIGHT HISSING NOISE WHEN THE BRAKES ARE APPLIED. IT TAKES ABOUT TWICE THE DISTANCE TO COME TO A COMPLETE STOP THAN PREVIOUSLY. THERE IS NO INDICATION OF A PROBLEM ON THE DASHBOARD; NO WARNING LIGHT HAS BEEN DISPLAYING, BUT SOMETHING IS DEFINITELY WRONG. I DO NOT FEEL VERY SAFE WHEN DRIVING.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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