Page 2 of 4 · complaints 51–100 of 171

2011 Mazda CX-9 complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2011 record →

Service Brakes
Filed Aug 4, 2018133,000 milesDE

BRAKE PEDDLE STIFF, MAKES HISSING NOISE. AT TIMES WHILE IN TRAFFIC LOSS OF BRAKING ABILITY HAPPENS.

Service Brakes
Filed Jul 6, 2018125,707 milesTX

CURRENT MILEAGE: 125707. NOTED BRAKE FADE, INSUFFICIENT BRAKING RESPONSE DURING NORMAL CITY DRIVING. THE VEHICLE WAS TOWED TO A LOCATION TO HAVE THE BRAKES EXAMINED. NEW FRONT ROTORS, CALIPERS AND BRAKE PADS WERE INSTALLED. BRAKE SYSTEM BLED AND VEHICLE TEST DRIVEN. NORMAL BRAKING DURING SPEED TESTS OF CITY DRIVING AND EMERGENCY BRAKING. VEHICLE THEN DRIVEN FOR 2-3 DAYS OF NORMAL OPERATION. OPERATOR DRIVING THE VEHICLE AND WHEN BRAKING TO A STOP ON APPROACH TO AN INTERSECTION NOTED THE BRAKE PEDAL WENT TO THE FLOOR BEFORE VEHICLE WOULD SLOW. THE PEDAL HAD TO BE PUMPED TO OBTAIN A MEASURE OF BRAKE RESPONSE. THE VEHICLE TOOK LONGER TO SLOW TO A STOP. ALSO NOTED DURING BRAKING WAS A "HISSING" NOISE WHEN DEPRESSING THE PEDAL. PEDAL WAS THEN PUMPED UP ON APPROACH TO ANY ANTICIPATED STOPPING POINT. VEHICLE TAKEN TO BE CHECKED FOR POSSIBLE AIR IN THE BRAKE LINES. BRAKE SYSTEM CHECKED FOR AIR IN THE BRAKE LINES AND NONE FOUND. TAKEN TO A THIRD-PARTY SHOP FOR ANALYSIS. IT WAS DETERMINED THAT THE MAZDA OEM POWER BRAKE BOOSTER HAD FAILED AND PER THE MECHANIC (NOTE ATTACHED PDF) THE DIAPHRAGM HAD BECOME "BRITTLE" AND THE BRAKE POWER BOOSTER FAILURE CAUSED THE "HISSING" NOISES AND THE BRAKES TO BE CAUSING THE BRAKES TO BECOME UNRESPONSIVE. THE OEM BRAKE BOOSTER HAD TO BE REPLACED. DURING A REVIEW OF ONLINE INFORMATION IT WAS DISCOVERED THAT THE NHTSA HAD CONDUCTED AN INVESTIGATION INTO THE ISSUE OF MASTER BRAKE CYLINDER LEAKAGE REGARDING THIS GENERATION OF MAZDA BRAKE BOOSTERS. THE VEHICL

Service Brakes
Filed Jul 6, 201875,000 milesNY

THE BRAKE START LOSING POWER AND NEED TO PUSH REALLY HARD TO STOP.. AND ALSO MAKE LOSING AIR SOUND WHEN PUSH ON BRAKE

Service Brakes
Filed Jun 28, 2018133,500 milesMI

MY BRAKES DID NOT RESPOND AS THEY NORMALLY WOULD UPON APPLICATION OF THE BRAKE PEDAL WHEN APPROACHING AN INTERSECTION ON THURSDAY MORNING. IT FELT ALMOST LIKE THERE WAS A PILLOW UNDER THE BRAKE PEDAL. THIS OCCURRED ONCE ON THURSDAY MORNING, AND ONCE ON FRIDAY AFTERNOON. FRIDAY EVENING BRAKE FLUID WAS FILLED TO ENSURE THAT THERE WAS NOT A LACK OF FLUID CAUSING THE PROBLEM, HOWEVER THE PROBLEM AGAIN OCCURRED SEVERAL TIMES ON FRIDAY EVENING AFTER ADDING BRAKE FLUID. BY SATURDAY MORNING IT WAS WORSENING BOTH IN FREQUENCY (OCCURRING WITH EVERY APPLICATION OF THE BRAKE) AND SEVERITY (FELT AS THOUGH NO MATTER HOW LONG AND HARD I APPLIED PRESSURE TO THE BRAKES IT WOULD NOT PERFORM IN A MANNER THAT WOULD BE EFFECTIVE IN ANYTHING OTHER THAN VERY SLOW SPEEDS WITH EXCESSIVE SPACE BETWEEN ALL VEHICLES). ON SATURDAY IT ALSO BEGAN MAKING A HISSING NOISE WHICH OCCURRED AS I WAS DEPRESSING THE BRAKE PEDAL, THEN STOPPED WHEN THE BRAKE PEDAL WAS FINALLY FULLY DEPRESSED (WHICH TOOK AN EXTRAORDINARILY LONG TIME). I FELT IT WAS NO LONGER SAFE TO DRIVE OTHER THAN TO GET IT TO OUR MECHANIC WHICH I DID ON MONDAY MORNING. OUR MECHANIC TESTED IT AND DETERMINED THAT THE BRAKE VACUUM BOOSTER HAD FAILED AND HAD TO BE REPLACED.

Service Brakes
Filed Jun 14, 201869,000 milesCA

NOTICE WHILE ON LINE FOR GAS, MAINTAINING FOOT ON BRAKE PEDAL CAR BEGAN TO MOVE FORWARD AND HAD TO APPLY MORE FOOT PRESSURE. CAR HAS 690000 MILES AND OVER 7 YEARS OLD. IN PARK WHILE DEPRESSING THE BRAKE PEDAL CAN HEAR A HISSING SOUND. SYMPTOMS GETTING WORST, BRAKING DISTANCES ARE LONGER AND TAKES MORE PEDAL PRESSURE.

Service Brakes
Filed May 17, 2018120,000 milesTX

TL* THE CONTACT OWNS A 2011 MAZDA CX-9. WHILE DRIVING AT AN UNKNOWN SPEED, THE BRAKES FAILED TO RESPOND WHEN THE BRAKE PEDAL WAS DEPRESSED. THERE WERE NO WARNING INDICATORS ILLUMINATED DURING THE FAILURE. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE BRAKE BOOSTER FAILED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 120,000.

Engine
Filed May 13, 201869,000 milesNM

CAR SURGES UNEXPECTEDLY EVEN WHEN GAS PEDAL NOT ENGAGED - CAN CAUSE A RUSHED FORWARD OR REVERSE MOTION, PUTTING PEDESTRIANS OR OTHER CARS AT RISK. THIS HAPPENS DAILY. PROBLEM WAS IDENTIFIED BY DEALERSHIP SEVERAL MONTHS AGO. THERE IS A RELATED OIL LEAK.

Engine
Filed Feb 6, 20183 milesCA

MAZDA CX-9 2011 HAS UN-DETECTED WATER PUMP LEAKS WHICH CAUSE TO ENGINE OVERHEAT AND EVENTUAL ENGINE DEATH. MAZDA CORPORATE IS UNWILLING TO CO-OPERATE. CAR SUDDENLY CAME TO A HALT SHOWING ENGINE LIGHT ON.

Power Train
Filed Jan 19, 201864,000 milesRI

64300 MILES ON ODOMETER AND AM EXPERIENCING TRANSMISSION SHUDDER AT 35 - 45 MPH IN 5TH GEAR. TORQUE CONVERTER PROBLEM? PRETTY LOW MILES FOR TRANSMISSION ISSUES. SMH

Power Train
Filed Jan 5, 2018182,000 milesPA

ANY TIME THERE IS EVEN A SLIGHT INCLINE IN THE ROAD AND ANYTHING THAT COULD LESSEN TRACTION SUCH AS A LITTLE GRAVEL, MY TIRES SPIN AND THE CAR DOES NOT MOVE. IT'S ESPECIALLY BAD IN ANY TYPE OF INCLEMENT WEATHER, RAIN, SNOW, SLEET. I LOOSE ALL TRACTION. THE BACK TIRES DO NOT MOVE AT ALL AND THE FRONT TIRES SPIN. THE TIRES HAVE GOOD TREADS.

Air Bags
Filed Dec 28, 201792,000 milesNY

TAKATA RECALL I HAD TO PUT IN MY VIN TO MAKE AN APPOINTMENT FOR RECALLS & WAS SENT A MESSAGE BACK STATING THERE ARE NO RECALLS ON MY CAR. WHEN I LOOKED IT UP ON YOUR WEBSITE IT SAYS MY CAR IS IN RECALL FOR AIRBAGS AND LOWER CONTROL ARM. BUT ACCORDING TO THE MAZDA DEALER & THE MAZDA WEBSITE I DON'T HAVE ANY RECALLS ON MY CAR!!! SO TO DATE I HAVEN'T BEEN ABLE TO FIX THE ITEMS THAT ARE BEING RECALLED. WHEN THE RECALL FOR THE AIRBAGS CAME OUT I CONTACTED MAZDA & THERE WAS NO RECALL. AGAIN WHEN THE RECALL WAS EXPANDED I CONTACTED MAZDA. MY VEHICLE WAS NOT ON THE LIST. I WENT TO YOUR SITE TO SEE WHAT YOU HAD ABOUT MY CAR & DISCOVERED YOU HAVE 2 OPEN RECALLS ON MY CAR THAT AS FAR AS FAR AS MAZDA IS CONCERNED I HAVE NONE. YET YOU HAVE ON YOUR WEBSITE THAT I DO SO I AM TRYING TO GET TO THE BOTTOM OF THIS. DOES MY CAR HAVE ANY RECALLS OR NOT? I ALSO WANT TO POINT OUT THAT THERE WAS A RECALL ON THE TRANSFER CASE ON MY CAR. NOW WHEN I BOUGHT THE CAR THE REASON WHY I BOUGHT IT WITH HIGH MILEAGE WAS BECAUSE THE CAR WAS SUPPOSED TO BE CERTIFIED PREOWNED. I WAS GIVEN THE 1 YEAR WARRANTY. THEN I WAS TOLD THAT THE RECALL ON THE TRANSFER CASE WOULD BE VALID UNTIL 100000 MILE. SO WHEN MY TRANSFER CASE NEEDED TO BE REPAIRED AT 92000 MILES. I CONTACTED MAZDA & AFTER MONTHS OF BACK & FORTH I WAS TOLD I DIDN'T QUALIFY FOR THEM TO TAKE CARE OF THE REPAIR EVEN THOUGH IT LOOKS LIKE A MONSTER TOOK A BITE OUT OF THE TRANSFER CASE AT 92000 MILES BECAUSE ACCORDING TO THEIR RECORDS MY CAR WAS NOT CERTIFIED

Exterior Lighting
Filed Dec 27, 2017130,000 milesFL

MY DRIVER SIDE HEADLIGHT WENT OUT A MONTH AGO. I CHANGED THE HID BULBS, THE FUSE AND NOTHING WAS WORKING. I TOOK IT TO A MAZDA DEALER FOR MY WARRANTY WHEN I BOUGHT IT. AFTER MAZDA CHECKED IT OUT, THEY FOUND MY HID BALLAST WAS FRIED DUE TO WATER CONDENSATION. MY HEAD LIGHT IS NOT BROKEN OR MISSING ANY PARTS. MY WARRANTY WILL NOT COVER IT. I HAVE READ IN SEVERAL SITES THAT THIS IS COMMON AND MAZDA KNOW ABOUT IT AND HAS DONE NOTHING TO FIX IT. I HAVE BEEN PULLED OVER SEVERAL TIMES CAUSE OF THIS.

Air Bags
Filed Oct 31, 2017FL

TAKADA AIRBAG RECALL

Exterior Lighting
Filed Oct 31, 2017FL

DRIVERS LOW LIGHT BALLAST TOOK ON WATER AND RUSTED OUT CAUSING THE HEADLIGHT TO SHORT OUT.

Air Bags
Filed Oct 29, 2017IL

TAKATA INFLATORS RECALL? NO INCIDENT TO REPORT

Service Brakes
Filed Oct 27, 201774,000 milesAZ

TL* THE CONTACT OWNS A 2011 MAZDA CX-9. WHILE DRIVING 40 MPH, THE BRAKE PEDAL WAS DEPRESSED, BUT WAS EXTREMELY FIRM. THE CONTACT STATED THAT GRADUALLY THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD BEFORE THE VEHICLE WAS ABLE TO BE STOPPED. THE VEHICLE WAS TAKEN TO CARDINALEWAY MAZDA-PEORIA (8424 W BELL RD, PEORIA, AZ 85382, (623) 738-0755) WHERE IT WAS DIAGNOSED THAT THE BRAKE BOOSTER AND BRAKE BOOSTER SWITCH NEEDED TO BE REPLACED. THE CONTACT STATED THAT THE VEHICLE WAS CURRENTLY AT THE DEALER TO BE REPAIRED. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 74,000.

Service Brakes
Filed Sep 22, 201775,638 milesCO

LOST BRAKING POWER. PEDAL HAS TO GO TO FLOOR TO WORK.

Service Brakes
Filed Sep 19, 2017CA

BRAKE BOOSTER FAILURE BRAKE PEDAL HISSING AND STARTED TO STIFFEN I WAS DRIVING THEN STOPPED AT A TRAFFIC LIGHT NOTICED THAT THE BRAKES WERE HISSING AND WAS REALLY HARD TO PUSH ON TO A COMPLETE STOP

Service Brakes
Filed Sep 1, 2017115,000 milesWA

SITTING AT A STOPLIGHT, MY BRAKE PEDAL CAME UP AND THE CAR DIED. RESTARTED IT, AND IT RAN FINE. HAPPENED AGAIN AT A STOPLIGHT. I TOOK IT TO A SHOP WHO SAID IT WAS A "MAZDA" ISSUE . WITHIN A WEEK, MY BRAKES STARTED TO NOT WORK. I TOOK IT TO MAZDA & THEY TOLD ME I WAS PAST THE 90,000 EXTENDED WARRANTY. I ASKED THEM WHY THEY WOULDN'T HONOR FIXING IT WHEN IT WAS A MAZDA ISSUE AND THEY JUST SAID I WAS PAST THE WARRANTY. BEWARE OF BUYING A "CERTIFIED USED CAR"! WARRANTIES/RECALLS WILL NOT BE SENT TO YOU!

Air Bags
Filed Aug 27, 2017PA

TAKATA RECALL I RECEIVED A LAWSUIT CARD IN THE MAIL OF A DEFECTIVE AIR BAG.

Service Brakes
Filed Jul 31, 201760,000 milesFL

TL* THE CONTACT OWNS A 2011 MAZDA CX-9. WHILE DRIVING, THE BRAKES WERE APPLIED AND FAILED TO RESPOND. ADDITIONALLY, THE BRAKE PEDAL BECAME HARD TO DEPRESS. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 60,000. *CN

Service Brakes
Filed Jul 22, 201775,400 milesCA

STIFF PEDAL. NO BRAKES

Service Brakes
Filed Jun 28, 201770,000 milesCA

MY CARS BRAKE PEDAL SUDDENLY BECAME STIFF AND WOULD NOT STOP MY CAR. I HAD TO SWERVE TO PREVENT MYSELF FROM REAR ENDING THE VEHICLE IN FRONT OF ME. AT THE NEXT STOP LIGHT I WAS EXTREMELY CAUTIOUS AND AFTER I FINALLY STOPPED, AS I WAITED FOR THE GREEN LIGHT THE CAR BEGAN IDLING ODDLY THEN IT STALLED. WAS ABLE TO START IT BACK UP. IT SEEMS TO BE SHIFTING A LITTLE ODDLY TOO. VERY SCARY DRIVING MY CAR. INCREDIBLY LUCKY WE WEREN'T INJURED NOR WAS ANYONE ELSE. WILL HAVE IT TOWED TO THE SHOP TO BE SAFE.

Service Brakes
Filed Jun 21, 201790,000 milesCA

TL* THE CONTACT OWNS A 2011 MAZDA CX-9. WHILE DRIVING APPROXIMATELY 30 TO 40 MPH, THE CONTACT ENGAGED THE BRAKE PEDAL AND ATTEMPTED MAKE A LEFT TURN, BUT THE BRAKES FAILED TO ENGAGE. THE CONTACT WAS ABLE TO STEER THE VEHICLE ONTO A DIRT ROAD TO BRING THE VEHICLE TO A STOP. THE VEHICLE WAS TOWED TO THE HYUNDAI MAZDA DEALER (14821 PANDELLI ROAD VICTORVILLE, CA 92392 PHONE 760-241-3801) WHERE IT WAS DIAGNOSED THAT THE BRAKE BOOSTER FAILED. THE MANUFACTURER STATED THAT THE BRAKE BOOSTER FAILURE WAS NOT WARRANTED FOR 90,000 MILES. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 90,000.

Service Brakes
Filed May 24, 2017CA

HAD A PROBLEM A FEW YEARS AGO RELATED TO THE TRACTION CONTROL SYSTEM AS INDICATED BY THE WARNING LIGHT APPEARING ON THE DASH. DEALER CONTACTED THE WARRANTY DEPARTMENT TO FILE A CLAIM AND SAID THAT IS WOULD NOT BE COVERED UNDER WARRANTY BECAUSE THEY FELT IT WAS DUE TO DIRT AND NOT A FAULTY SENSOR. THE DEALER NEVER CONFIRMED ONE OR THE OTHER. SECOND ISSUE IS RELATED TO A HISSING NOISE COMING FROM THE BREAK PEDDLE. RESEARCH SUGGESTED MAZDA WAS INVESTIGATED BY NHTSA BACK IN 2014 AND INSTEAD OF A RECALL, MAZDA ISSUED AND EXTENDED WARRANTY FOR 7 YEARS OR 90K MILES. UNFORTUNATELY MY VEHICLE IS WITHIN THE 7 YEARS BUT NOT THE 90K. I AM CURRENTLY AT 97K MILES. STILL WAITING TO SEE IF MAZDA WILL COVER THE REPAIR OR AT LEAST DISCOUNT IT.

Unknown or Other
Filed May 13, 2017CA

BREAKBOOSTER WHEN WE ASKED OUR MECHANIC TO CHECK IT AND END UP AFTER CALLING MAZDA FREMONT THAT IT IS COVERED BY THE EXTENDED WARRANTY FOR THIS. WHILE DRIVIG I THOUGHT I LOSS MY BREAK AND WAS NOT FULLY WORKING. WAS SCARED . MAZDA FREMONT ASSISTED US AND PROVIDED US A TEMPORARY CAR TO USE.

Air Bags
Filed Apr 6, 2017NY

TAKATA RECALL: THIS RECALL HAS NOT BEEN REPAIRED WITHIN A REASONABLE AMOUNT OF TIME (IT HAS BEEN ALMOST AN ENTIRE CALENDAR YEAR). I UNDERSTAND THERE ARE MILLIONS AFFECTED, BUT SERIOUS INJURY OR DEATH COULD RESULT! I FEAR FOR MY FAMILY AND YOUNG CHILD, WHEN WILL THIS BE RESOLVED???

Air Bags
Filed Mar 28, 2017CA

RECALL IN MAY 2016, AS OF TODAY PER MANUFACTURER RECALL INCOMPLETE. REMEDY NOT YET AVAILABLE

Service Brakes
Filed Mar 7, 201793,000 milesMA

WHILE DRIVING IN THE CITY OR ON HIGHWAY SUDDENLY THE BRAKE PEDAL BECOMES HARD TO PRESS AND CREEPS DOWN TO FLOOR WITH LOSS OF BRAKE BOOSTER, A HISSING NOISE IS HEARD IN THE CAR AND IT BECOMES VERY HARD TO STOP THE VEHICLE

Power Train
Filed Jan 16, 201790,400 milesNC

I WAS DRIVING MY 2011 MAZDA CX-9 AND THE CAR WAS SMELLING LIKE IT WAS BURNING AND THEN IT SOUNDED LIKE A PILE OF ROCKS BEING TOSSED AROUND I PULLED OVER TO THE SIDE OF THE ROAD AND SOMETHING EXPLODED THE CAR CAME TO AN ABRUPT STOP AND SMOKE CAME FROM UNDERNEATH THE HOOD. I HAD IT TOWED TO A REPAIR SHOP AND WAS TOLD THE TRANSFER CASE WENT OUT AND MESSED UP THE TRANSMISSION. AFTER DOING RESEARCH ON THE INTERNET I FOUND OUT THIS IS A COMMON PROBLEM THAT MAZDA HAS KNOWN ABOUT FOR SOME TIME AND HAS FAILED TO NOTIFY THE CUSTOMER. THIS PROBLEM HAS APPARENTLY CAUSED VEHICLES TO CATCH FIRE WHILE DRIVING. AFTER CONTACTING MAZDA THEY SAY THEY EXTENDED THE WARRANTY TO 90,000 MILES BECAUSE OF THIS PROBLEM BUT HASN'T NOTIFIED THE OWNERS OF THE VEHICLE. MAZDA SAYS IT HASN'T BEEN RECALLED BECAUSE IT ISN'T A SAFETY ISSUE (WHICH I DISAGREE WITH, IT COULD CAUSE GREAT HARM OR DEATH) AND IT HASN'T BEEN REPORTED ENOUGH. MAZDA SAID THEY WOULD REPLACE THE TRANSFER CASE BUT NOT THE LABOR OR TRANSMISSION. I BELIEVE THIS SHOULD BE RECALLED SINCE APPARENTLY IT'S HAPPENING IN ALL CX-9 VEHICLES BETWEEN CERTAIN YEARS. IT'S A DEFECTIVE PART, NOTHING I DID AND I AM LEFT TO PAY TO FIX A PROBLEM THAT MAZDA KNOWS IS THEIR FAULT. MY CAR HAS BETWEEN 90,400 AND 90,500 MILES AND I SHOULDN'T BE HAVING THIS KIND OF MAJOR PROBLEM WITH A VEHICLE UNDER 100,000 MILES. IF I WOULD HAVE BEEN DRIVING DOWN AN INTERSTATE AT 70MPH I HAVE TO WONDER IF I WOULD HAVE HAD AN ACCIDENT WITH INJURY OR IF MY CAR WOULD HAVE CAUGHT FIRE W

Power Train
Filed Dec 31, 201692,000 milesNY

MY POWER TRAIN WAS SUPPOSED TO BE COVERED TO 100,000 MILES. WHEN THE TRANFER CASE HAD TO BE REPLACED AS PER WARNING IT HAPPENED AT 93000 ONSTEAD OF 90000 BUT I WAS TOLD THAT NOT ONLY EAS I NOT COVERED BUT THAT THE SUPPOSED WARRANTY COVERED TO 100000 MILES WAS NOT VALID EITHER BECAUSE THE CAR WASN'T CLASSIFIED AT MAZDA AS A CERTIFIED PRE-OWNED CAR AND THE ONLY REASON I BOUGHT THE CAR WAS ALTHOUGH THE MILEAGE WAS HIGH,APPROXIMATELY 54,300 MILES FOR A 2 YR.OLD CAR I PURCHASED IT BECAUSE WITH IT SUPPOSEDLY BEING PRE-OWNED CAR, THE POWER TRAIN WAS TO BE WARRANTEED TO 100000 MILES SO PICTURE MY SHOCK WHRN I WAS TOLD THAT THE CAR WAS NOT CONSIDERED TO BE PRE-OWNED AND THAT THE POWER TRSIN WOULDN'T BE COVERED. I MUST TAKE IT UP WITH THE DEALER. SO I WAS STICK WITH THE PAYMENT OF THE REPLACEMENT OF A PART THAT WAS LISTED FOR RECALL. SO FOR 2000 MILES PAST ORIGINAL RECALL MILEAGE AND BECAUSE MAZDA HAD NO RECORD OF MY CAR BEING PRE-OWNED I HAD TO PAY FOR EVERYTHING MYSELF. IT LOOKED LIKE A MONSTER HAD TAKEN A BITE OF THE PART IN QUESTION. I STILL HAVE PART CAUSE I 'M STILL TRYING TO GET MY MONEY BACK TO NO AVAIL#!!! IT WAS STATIONARY WHEN THE DEFECT BECAME EVIDENT.

Fuel System, Gasoline
Filed Dec 27, 2016103,000 milesPA

TL* THE CONTACT OWNS A 2011 MAZDA CX-9. THE CONTACT STATED THAT WHILE DRIVING AT 70 MPH, A STRONG ODOR OF FUEL FUMES WAS INSIDE THE VEHICLE AND AN ABNORMAL NOISE COULD BE HEARD FROM THE FRONT OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE TRANSFER CASE NEEDED REPLACEMENT BUT THE REPAIRS WERE NOT COMPLETED. THE CONTACT THEN TOOK THE VEHICLE TO A DEALER WHERE THE FAILURE WAS THEN CONFIRMED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 103,000.

Air Bags
Filed Dec 20, 2016KY

2011 MAZDA CX-9. CONSUMER REQUESTS RENTAL VEHICLE UNTIL PASSENGER AIRBAG INFLATOR REPLACEMENT AND FRONT LOWER CONTROL ARMS RECALL NOTICES REPAIRS ARE COMPLETE. *SMD

Air Bags
Filed Dec 13, 2016FL

TAKATA RECALL. I HAVE BEEN WAITING FOR A REMEDY FROM MAZDA FOR A NOTIFICATION LETTER I RECEIVED BACK IN JULY 2016 TO REPLACE THE PASSENGER'S SIDE AIRBAG. HOW LONG DOES A MANUFACTURER HAS TO COMPLY WITH A RECALL? I CANNOT USE THE PASSENGER'S SEAT.

Engine
Filed Dec 9, 201681,000 milesPA

TRANSFER CASE - HAD UNUSUAL WEAR AND TEAR ON THE TRANSFER CASE THAT LEAD ME TO LOSE STEERING AND DRIVING CAPABILITY WHEN DRIVING TO WORK. TOOK MY CAR TO CAR DEALER AND THE TRANSFER CASE WAS GROUND DOWN AND THE TRANSMISSION WAS RUSTING. HAD NO WATER DAMAGE AND COST OVER $4,000. SINCE HAVE RESEARCHED AND FOUND THAT MANY MAZDA OWNERS HAVE BEEN EXPERIENCES ISSUES WITH THEIR TRANSMISSION AND TRANSFER CASE. I BELIEVE THIS SHOULD BE LOOKED INTO. *TR

Power Train
Filed Nov 22, 2016150,000 milesMN

2011 MAZDA CX-9 TRANSFER CASE BREAKDOWN WHILE MOVING DUE TO FLUID LEAKING OUT, CAUSING SEVERE WEAR ON THE TRANSMISSION AND DISABLING VEHICLE. MY WIFE HEARD A STRANGE SOUND 2 WEEKS AGO AND WHEN SHE PARKED THE CAR IN THE GARAGE, THERE WAS A STRANGE SMELL, LIKE BURNT WIRE OR ROTTEN EGG SMELL. HAD IT EVALUATED AT THE LOCAL GARAGE AND THEY DIAGNOSED LEAKING FLUID FROM TRANSFER CASE, WHICH DESTROYED THE BEARINGS AND THREADS AROUND THE SHAFT. THE MECHANIC SAYS THIS FLUID IS NEVER SUPPOSED TO HAVE TO BE CHANGED ACCORDING TO THE MAZDA MANUAL. AND THERE IS SO LITTLE FLUID IN THE TRANSFER CASE, IT IS HARD TO DETECT THE LEAKING WHEN IT HAPPENS. I CHECKED ON GOOGLE AND THERE WERE HUNDREDS OF SIMILAR REPORTS OF TRANFER CASE FAILURE. ONE GUY HAD FOUR TRANSFER CASES INSTALLED IN THE FIRST 20,000 MILES AFTER THE CAR WAS PURCHASED NEW. THIS IS DANGEROUS. IF THE TRANSFER CASE FAILS AT NIGHT OR DURING A SNOWSTORM, PEOPLE COULD GET KILLED. NOT TO MENTION THE $3,000.00 TO $8,000.00 BILL FOR REPAIR DEPENDING ON WHETHER IT IS JUST THE TRANSFER CASE OR IF IT ALSO THE TRANSMISSION THAT NEEDS REPAIR. THIS MATTER SHOULD BE INVESTIGATED AS A RECALL ITEM. APPARENTLY, THERE HAVE BEEN SEVERAL SERVICE BULLETINS AND EXTENSIONS OF TRANSFER CASE WARRANTIES OFFERED BY MAZDA. THE PROBLEM IS WIDESPREAD, WITH THE EDMUND'S COMPLAINTS OF FAILURE INCLUDING THE YEARS 2008-2014. IT DOES NOT NECESSARILY RLEATE TO THE AMOUNT OF MILES ON THE VEHICLE BECAUSE MANY HAVE FAILED SHORTLY AFTER BEING PURCHASED NEW. THE FACT THAT

Service Brakes
Filed Nov 12, 2016CA

A STRANGE, HISSING NOISE COMING FROM THE PEDAL AREA. I AM HAVING A HARD TIME PUSHING THE PEDAL DURING 'INITIAL PEDAL APPLICATION', BUT THAT EFFORT DIMINISHED AS THE PEDAL WAS PRESSED FURTHER WHILE DRIVING. THE BRAKES BOOSTER SQUEALS VERY LOUD IF YOU PUSH THE BRAKES DOWN WHILE NOT MOVING. I DID SOME RESEARCH AND FOUND THIS IS A DEFECTIVE BRAKE BOOSTER ISSUE THAT MAZDA HAD CONFIRMED.

Power Train
Filed Oct 27, 2016120,000 milesSC

TL* THE CONTACT OWNS A 2011 MAZDA CX-9. WHILE DRIVING 35 MPH, THE FRONT WHEELS SEIZED. THE VEHICLE SKIDDED AND CAME TO A COMPLETE STOP WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT MENTIONED THAT THE VEHICLE WAS SERVICED FOR THE LOWER CONTROL ARMS ONE DAY PRIOR TO THE FAILURE. THE VEHICLE HAD AN EXTENDED WARRANTY FOR THE TRANSFER CASE, BUT IT EXPIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 120,000.

Air Bags
Filed Oct 25, 2016CA

MY VEHICLE HAS TWO UNRESOLVED RECALLS. THE FIRST DATES BACK TO JULY 2015 RELATED TO THE FRONT SUSPENSION BALL JOINT FITTING. THIS HAS BEEN BROUGHT TO THE ATTENTION OF SOUTH BAY MAZDA ON MULTIPLE OCCASIONS AND THE ISSUE HAS NOT BEEN RESOLVED NOR HAVE I EVER RECEIVED A RESPONSE FROM THEM. A SECOND RECALL WAS ISSUED FOR MAZDA CX-9S RELATED TO THE PASSENGER SIDE AIRBAG IN MAY 2016. DUE TO THE POOR CUSTOMER SERVICE AT SOUTH BAY MAZDA I'VE TAKEN MY BUSINESS TO CULVER CITY MAZDA. CULVER CITY MAZDA GAVE ME A RENTAL VEHICLE ON AUG 8TH 2016 WHILE MAZDA NA ORDERS AND DELIVERS PARTS. I'VE HAD THE RENTAL VEHICLE FOR NEARLY THREE MONTHS WITH NO RESOLUTION IN SIGHT. IT'S VERY STRESSFUL TO DRIVE A RENTAL VEHICLE WHICH I WILL BE LIABLE FOR IF ANYTHING HAPPENS TO IT WHILE IN MY POSSESSION. IT'S ALSO VERY DISTURBING THAT THESE RECALLS ARE TAKING SO LONG TO REMEDY. I'M EXTREMELY DISAPPOINTED WITH MAZDA AT THIS POINT. WE'RE GROWING MORE CONCERNED WITH WHAT THE OUTCOME OF THESE RECALLS WILL BE AND FOR THE SAFETY OF OUR FAMILY IN OUR CAR WHEN IT'S RETURNED.

Service Brakes
Filed Oct 12, 2016128,000 milesTX

BRAKE MASTER CYLINDER HISSING AND SQUEALING WHILE ENGINE IS IN IDLE. AFTER REVVING (AND RELEASING) TO 2000 RPM'S AND APPLYING (HOLDING) BRAKE PRESSURE SIMULTANEOUSLY, THE BUILD UP VACUUM PRESSURE DOES NOT ALLOW ENGINE TO RETURN TO IDLE RPM. RPM HANGS AT 1500 RPM'S. IF VEHICLE IS IN DRIVE WHILE ACCOMPLISHING THIS THEN THE BRAKE PRESSURE APPLIED IS NOT ENOUGH TO BRING THE VEHICLE TO A STOP. AFTER FIND THE CAUSE OF THE ISSUE I WENT ONLINE AND FOUND PREVIOUS MESSAGE BOARDS ABOUT THIS ISSUED WERE POSTED IN EARLY 2014 BUT A RECALL WAS NEVER ISSUED. REPORTED THE ISSUE TO MAZDA (20161012) BUT WAS TOLD THAT SINCE THE VEHICLE IS 30K OUTSIDE OF THE EXTENDED WARRANTY THEN THE ISSUE BELONGS TO THE CONSUMER. (MAZDAREF 1-368-227-539).

Service Brakes
Filed Sep 26, 201670,000 milesCA

AS I WAS DRIVING MY CAR ON A CITY STREET, I LOST ALL STEERING AND BRAKING ABILITY. THE FIRST TIME IT HAPPENED - MAZADA THOUGHT IT WAS A SUCTION FROM THE BRAKE AND A TUBE THAT WAS BROKEN. HOWEVER IT JUST HAPPENED AGAIN AS I WAS REVERSING IN A PARKING LOT. THE CAR IS NOW WITH MAZADA BEING LOOKED AT...

Air Bags
Filed Sep 13, 2016FL

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MAZDA CX-9. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V356000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Service Brakes
Filed Sep 13, 2016105,900 milesKY

DRIVING FROM WORK TODAY ON A HIGHWAY BEHIND AN ELECTRIC TRUCK THAT STOPPED ABRUPTLY, I APPLIED MY BREAKS KIND OF QUICKLY AND AFTER STOPPING AND TAKING OFF AGAIN WHEN TRYING TO APPLY BRAKES TO SLOW THE PEDDLE WOULD BE REALLY HARD TO PRESS AND IT FELT LIKE THE PEDDLE WAS PUSHING UP AGAINST YOU. THERE IS A HISSING NOISE WHEN BRAKE IS APPLIED AND IF YOU PRESS THE BRAKE ALL THE WAY TO THE FLOOR THERE IS A SQUEALING NOISE. THE HISSING NOISE IS INSIDE THE CARE AND SOUNDS TO BE COMING FROM AROUND THE BRAKE PEDDLE AREA. THE CAR CAN NOT BE DROVE AT THIS TIME BECAUSE WHEN IN MOVEMENT THE BRAKE IS REALLY HARD TO PRESS AND IT TAKES VERY LONG DISTANCES TO GET STOPPED. I CAN'T PUT MY CHILDREN IN THIS CAR TO GO ANYPLACE!

Service Brakes
Filed Sep 8, 2016105,239 milesID

THERE WAS A RATAL SOUND ANYTIME I WOULD GO OVER A BUMP OR DIP AT ANY SPEED. THE RATAL GOT LOUDER. I WENT TO MY MECHANIC AND HE SAID THE CALIPERS IN THE FRONT HAD TO BE REPLACED. SPECIFICALLY THE DRIVER'S SIDE IT LOOKED WORN AND THERE WAS RUST SO HE THOUGHT MOISTURE HAD GOT INTO THE CALIPERS. THOUGHT THIS WAS UNUSAL. SO BOTH HAD TO BE REPLACED IN ADDITION TO MY BRAKES. IT ALSO CAUSED MY BRAKES NOT TO FUNCTION CORRECTLYL.

Air Bags
Filed Sep 7, 2016FL

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MAZDA CX-9. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V356000 (AIR BAGS) WAS RECEIVED IN JUNE OF 2016. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed Aug 16, 2016OH

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MAZDA CX-9. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V356000 (AIR BAGS) HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS UNAVAILABLE. UPDATED 11/08/16*LJ UPDATED 12/12/16

Service Brakes
Filed Aug 16, 2016130,000 milesTX

REFERENCE SSP93 - BRAKE BOOSTER DIAPHRAGM LEAKAGE ON 2010-2012 MAZDA CX-9 VEHICLES. ON, OR ABOUT AUGUST 5, 2016 POWER BRAKES FAILED, CAUSING A NEED TO APPLY HEAVIER THAN NORMAL PEDAL PRESSURE TO STOP VEHICLE, RESULTING IN VERY NEAR REAR-END COLLISION WITH VEHICLE AT STOP SIGN. THIS DEFECT IS KNOWN BY THE MANUFACTURER AND WAS INVESTIGATED BY NHTSA IN 2014. INVESTIGATION WAS CLOSED WITH NO RECALL ACTION RECOMMENDED. THERE SHOULD INDEED BE A RECALL MANDATED FOR THIS DEFECT SINCE IT CAN RESULT IN SERIOUS COLLISIONS DUE TO FAILURE TO SAFELY STOP VEHICLE.

Tires
Filed Aug 11, 201653,664 milesFL

AS I WAS DRIVING MY MAZDA CX-9, I HEARD A LOUD BANGING AGAINST THE RIGHT BACK SIDE OF THE VEHICLE. A FEW MINUTES LATER THE BANGING NOISE WAS EVEN LOUDER. WHEN I CHECKED THE RIGHT BACK TIRE, AT LEAST A FOOT OF THE OUTER TREAD OF THE TIRE WAS COMPLETELY MISSING DOWN TO THE STEEL. THE TIRE WAS REPLACED.

Unknown or Other
Filed Aug 9, 2016ID

FRONT LOWER CONTROL ARMS SAFETY RECALL 8515G / NHTSA CAMPAIGN NO. 15V-451 :: JULY 19 2016 WENT TO TEAM MAZDA SUBARU (6218 CLEVELAND BLVD. NAMPA ID) FOR RECALL REPLACEMENTS AND WAS TOLD IT WOULD TAKE 2 WEEKS FOR PARTS TO BE ORDERED & DELIVERED. AUGUST 8TH, I CALLED TEAM MAZDA AFTER NOT RECEIVING ANY CALL/ NOTIFICATION AND WAS TOLD I WOULD RECEIVE A CALL BACK. STILL NO CALL BACK (AUGUST 9TH; THREE WEEKS LATER).

Service Brakes
Filed Jul 17, 201659,000 milesNC

LOSS OF BRAKE FLUID; BRAKE PEDAL HARD TO PUSH & NOT STOPPING CAR; NOISE AT BRAKE PEDAL

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2011 Mazda CX-9 → · Every CX-9 year → · How the figures are calculated →