Page 2 of 3 · complaints 51–100 of 109

2013 Lincoln MKZ complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2013 record →

Electronic Stability Control (esc)
Filed Feb 14, 202098,625 milesMO

I WAS DRIVING MY CAR AND ALL OF A SUDDEN MY POWER STEERING GOES OUT TRACTION CONTROL AND PARK HILL ASSIST ALL FLASH. THIS IS THE SECOND TIME IT HAS HAPPENED TRAVELING 70 MPH . I WAS ABLE TO GET OFF OF THE ROAD BUT HAD A DIFFICULT TIME TURNING THE WHEEL AS IT FELT LIKE IT WAS ALMOST LOCKED. PLEASE ADVISE. THANKS

Engine
Filed Feb 12, 202032,516 milesPA

2013 LINCOLN MKZ, 3.7L WITH 32516 MILES 2/7/20 AT 9:30 AM TRAVELING AT 60 MPH ON A 4 LANE HIGHWAY THE MOTOR CUT OUT. DROVE IT TO THE FORD DEALER WHO RAIN DIAGNOSTICS AND FOUND NOTHING.

Electronic Stability Control (esc)
Filed Feb 6, 2020186,000 milesGA

WHILE STATIONARY AFTER TURNING ON THE VEHICLE THERE IS A HARD SHIFT IN GEARS FROM PARK TO DRIVE. WHILE VEHICLE IS IN MOTION ON THE CITY STREET THERE IS A HARD SHIFT AROUND 35 MPH TO 55 MPH. WHILE DRIVING ON THE CITY STREET AFTER 5 MILES THE VEHICLE START SPUTTERING AND NOT SHIFTING GEARS PROPERLY THEN THERE ISN'T ANY ACCELERATION FROM A TRAFFIC LIGHT STOP AND GO. AND THEN IT PICKS BACK UP AND DRIVE HIGH RPM SOUND. OR HIGH REV SOUNDS. IN ADDITION THE GAS CAP UNIT IS FAULTY I REPLACED IT BEFORE AND NOW IT APPEARS IT HAS TO BE REPLACED AGAIN BECAUSE IT WON'T CLOSE PROPERLY. A P0171 CODE MAF SENSOR CAME UP ALONG WITH TRANSMISSION CODES FOR THE 5TH AND 4TH GEAR RATIO ACCORDING TO THE DIAGNOSTICS REPORTED FROM THE OB READING AND SOME ADDITIONAL CODES THAT I CAN'T EVEN DESCRIBE. FOR THE MOST PART THE VEHICLE STALLS WHILE DRIVING CITY AND HIGHWAY WHICH MAKES IT VERY DANGEROUS TO DRIVE

Unknown or Other
Filed Dec 16, 201955,000 milesMO

MY SYNC SOFTWARE ON MY LINCOLN MKZ WON'T UPDATE BECAUSE THE APIM IS DEFECTIVE. FORD/LINCOLN PREVIOUSLY PROVIDED A 5 YEAR WARRANTY EXTENSION ON THIS COMPONENT. THIS DEFECTIVE APIM CAUSES MY VOLUME TO EITHER TURN ALL THE WAY UP OR ALL THE WAY DOWN, NO IN BETWEEN. IT ALSO CAUSES THE MUSIC FROM MY PHONE TO PLAY ON MY PHONE SPEAKERS RATHER THAN THE CAR SPEAKERS AND ALSO RANDOMLY DISCONNECTS MY PHONE. THE FIVE YEAR WARRANTY EXPIRED ABOUT ONE YEAR AGO BUT I FEEL LIKE THIS SHOULD STILL BE COVERED BECAUSE IT CAUSES A SAFETY HAZARD WHEN MY PHONE DISCONNECTS AND I HAVE TO ATTEMPT TO FIX IT SO I CAN UTILIZE THE HANDS-FREE PHONE FEATURES.

Latches/Locks/Linkages › Doors › Latch
Filed Nov 27, 201980,000 milesKY

TL* THE CONTACT OWNS A 2013 LINCOLN MKZ. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V246000 (LATCHES/LOCKS/LINKAGES) IN 2015. WHILE DRIVING VARIOUS SPEEDS, THE DOORS SUDDENLY OPENED. THE CONTACT STATED THAT THE DOOR LATCHES FAILED A TOTAL OF THREE MORE TIMES. THE CONTACT FOUND THAT THERE WAS A SUPPLEMENTAL RECALL IN 2017 PER NHTSA CAMPAIGN NUMBER: 17V210000 (LATCHES/LOCKS/LINKAGES), BUT SHE DID NOT RECEIVE A RECALL NOTIFICATION. THE CONTACT TOOK THE VEHICLE TO OXMOOR FORD LINCOLN (LOCATED AT 100 OXMOOR LN, LOUISVILLE, KY 40222, 502-426-2500) AND WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN THE SUPPLEMENTAL RECALL. THE MANUFACTURER WS MADE AWARE OF THE FAILURE AND CONFIRMED THAT THE VEHICLE MET THE MANUFACTURING DATES OF THE RECALL AND THE LOCATION. THE MANUFACTURER PROVIDED CASE NUMBER: CAS24969610T1X3K6. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.

Latches/Locks/Linkages › Doors › Latch
Filed Nov 26, 201932,700 milesMI

TL* THE CONTACT OWNS A 2013 LINCOLN MKZ. WHILE DRIVING 20 MPH, THE REAR PASSENGER SIDE DOOR OPENED WITHOUT WARNING. THE CONTACT MANAGED TO HOLD THE DOOR CLOSED WITH A TOWEL AND DROVE TO JACK DEMMER FORD (37300 MICHIGAN AVE, WAYNE, MI 48184, (734) 529-5521). THE DEALER TAPED THE DOOR CLOSED, BUT DID NOT DIAGNOSE THE VEHICLE. THE VEHICLE WAS THEN TAKEN TO SPIRIT FORD (4402 ANN ARBOR RD, DUNDEE, MI 48131, (734) 529-5521) WHERE IT WAS DIAGNOSED THAT THE REAR DOOR LATCH FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS CURRENTLY BEING REPAIRED. THE DEALER STATED THAT THE VEHICLE HAD PREVIOUSLY BEEN REPAIRED PER AN UNKNOWN RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED CASE NUMBER: 24889725, BUT NO FURTHER ASSISTANCE WAS PROVIDED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 17V210000 (LATCHES/LOCKS/LINKAGES). THE FAILURE MILEAGE WAS APPROXIMATELY 32,700.

Structure › Body
Filed Sep 30, 2019110,000 milesKY

DOOR LATCH BROKE IT IS UNDER RECALL WITH SOME 2013 LINCOLNS NOT ALL IT WAS IN OUR DRIVEWAY

Steering
Filed Sep 24, 201970,000 milesGA

WARNING THEN AFTER DRIVING LONGER (70 MILES) IT WOULD NOT STEER. HAD TO GO GET IT RESET. THE FLUID WAS FINE.

Steering
Filed Sep 14, 201991,186 milesMO

I WAS DRIVING AND MY POWER STEERING SERVICE LIGHT CAME ON AND BECAME VERY HARD TO STEER AND NOW MY TRACTION CONTROL LIGHT IS ON. IT TELLS ME TO HAVE SERVICED IMMEDIATELY BUT WHEN I CALL LINCOLN DEALERSHIP THEY TELL ME THEY CAN'T EVEN GET ME IN TIL OCTOBER 16TH. I AM NOW CONCERNED THAT I MAY END UP IN A CRASH. I CAN'T BELIEVE THIS IS NOT A RECALL.

Electrical System
Filed Jun 19, 2019110,000 milesMI

HEATED SEAT/AC SEAT MODULE GROUND PIN BURNED TO A CRISP RENDERING THE MODULE USELESS... THIS IS A FIRE HAZARD AND SHOULD BE RECALLED.

Seat Belts
Filed Apr 12, 201962,000 milesGA

THE SEAT BELT RETRACTOR FOR THE REAR 2/3 SEAT IS STUCK IN THE DOWN POSITION. SEAT BELT WILL NOT RELEASE. CANNOT GET SEAT BACK UP INTO UPRIGHT POSITION. CANNOT SIT MORE THAN 1 PASSENGER IN REAR. VEHICLE WAS STATIONARY AT THE TIME SEAT WAS RELEASED TO THE DOWN POSITION.

Engine
Filed Feb 18, 201993,000 milesTX

A FUEL LEAK IN THE PRESENCE OF AN IGNITION SOURCE MAY RESULT IN A FIRE THE CHECK ENGINE AND THE FUEL FIRING INLET WARNING LIGHTS ILLUMINATED. WHILE DRIVING THE CAR TWO DIFFERENT TIMES THE SYSTEM COMPLETELY SHUT DOWN CAUSING ME TO PULL OVER IN THE MIDDLE OF DRIVING. WHILE CAR IS IDLE SYSTEM SHUTS DOWN. A NUMBER OF TIMES

Power Train
Filed Nov 19, 2018100,000 milesIN

TL* THE CONTACT OWNS A 2013 LINCOLN MKZ. WHEN THE CONTACT PARKED THE VEHICLE, THE GEAR INDICATOR DID NOT DISPLAY THE PARK POSITION WHEN THE VEHICLE WAS SHUT OFF. THE CONTACT MUST RESHIFT TO THE PARK POSITION SEVERAL TIMES BEFORE IT THE GEAR POSITION DISPLAYED CORRECTLY. THE CONTACT CALLED NAPLETON'S RIVER OAKS LINCOLN, LLC (1777 RIVER OAKS DR, CALUMET CITY, IL 60409, (708) 891-5400) AND WAS ADVISED TO CALL THE MANUFACTURER. THE MANUFACTURER STATED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 100,000.

Wheels
Filed Sep 21, 201855,000 milesHI

AT MY 55000 MILE SERVICE I WAS INFORMED THAT ALL MY WHEEL LUG NUTS NEEDED TO BE CHANGED BECAUSE OF SWELLING. PER THE MECHANIC, THIS IS A KNOW PROBLEM WITH THIS LUG NUTS ON THIS MODEL OF LINCOLN. I JUST HAD THEM REPLACED WITH THE TOTAL COST OF REPAIR INCLUDING THREE DAMAGED LUG STUDS FOR APPROX $440. THE REPLACEMENT LUG NUTS WERE THE SAME AS THE ORIGINAL ONES.

Seat Belts
Filed Aug 20, 201865,000 milesKY

WHEN LETTING THE SEAT DOWN IT WONT GO BACK UP THE MIDDLE SEAT BELT RETRACT GETS ST STUCK IT HAS HAPPENED TWICE IT HAS BEEN A RECALL ON THIS BUT NOT ON MY VIN

Structure › Body
Filed Aug 14, 201846,000 milesCA

INTERIOR DRIVER DOOR HANDLE NO LONGER SITS FLUSH WITH BODY. PERIODICALLY THE DOOR DOES NOT SHUT PROPERLY . I NOTICED A RECALL ON THAT PART. WHEN ASKED GRIDLEY FORD SERVICE (DWAYNE) HE EMPHASIZED ON YOUR WEB POSTING IT SAYS CERTAIN VEHICLES AND IS NOT ONE OF 'THOSE' . I ASKED THAT SINCE IT IS DISPLAYING SAME PROBLEM ADDRESSED HOW IS MY CAR NOT COVERED. HE PULLED UP A PRINTOUT THAT SHOWS MY VEHICLE AND THE RECALL IS NOT LISTED. I ASKED HIM IF THERE IS ANYONE HE CAN CALL TO ADVOCATE FOR MY VEHICLE AND HE SAID HE DOESN'T CALL ANYBODY FOR THAT. I WAS TOLD REPAIR COST WAS $200. I LEFT THERE CONFUSED AND ANGRY.

EngineCrash
Filed Jun 18, 2018MS

WHILE TURNING INTO MY DRIVEWAY I SLOWED TO MAKE THE TURN AND MY CAR IMMEDIATELY ACCELERATED RPMS REVVED UP. NO DAMAGE WAS DONE. THEN A COUPLE OF DAYS LATER I WAS PULLING INTO A PARKING SPACE AND SLOWED TO MAKE THE TURN AND THE RPMS SHOT UP AGAIN CAUSING ME TO HIT A PARKED CAR AND ALSO A BUILDING BEFORE I COULD BRING THE CAR TO A STOP. I TOOK THE CAR IMMEDIATELY TO GRAY DANIELS DEALERSHIP IN BRANDON MS AND THEY TOLD ME THEY CLD NOT EVEN LOOK AT IT UNTIL TUESDAY. THIS WAS FRIDAY JUNE 15, 2018. NO INJURIES OCCURRED, MY AIRBAG DID NOT DEPLOY. CAR HAS SIGNIFICANT DAMAGE BUT WAS DRIVABLE. I WAS UNCOMFORTABLE DRIVING THE CAR SO I GOT A RENTAL CAR AND TOOK THE MKZ BACK TO GRAY DANIELS. AFTER RESEARCHING THIS ISSUE, IT SEEMS A COMMON PROBLEM AND IT IS CALLED ELECTROMAGNETIC INTERFERENCE CAUSING UNWANTED ACCELERATION. THIS IS A HUGE SAFETY ISSUE THAT FORD HAS KNOWN ABOUT FOR YEARS!!!! THE DEALERSHIPS ARE ALSO AWARE! EVEN THOUGH GRAY DANIELS PLAYED IGNORANT, THEY ARE AWARE. I HAVE SENT THEM AN EMAIL OF COUNTLESS COMPLAINTS MADE BECAUSE OF THIS ISSUE AND OVER 5000 DEATHS THAT HAVE OCCURRED AND A HUGE LAWSUIT STIMPSON VS FORD FOR THIS VERY REASON! I WANT THIS PROBLEM RESOLVED AND A FORMAL COMPLAINT FILED. I WILL ALSO BE ADVISING FORD MOTOR COMPANY (NOT THAT THEY WILL DO ANYTHING) OF THE DEALERSHIP AND HOW I WAS TREATED. THE DEALERSHIP WAS COMPLETELY UNPROFESSIONAL AND MY DAUGHTER EVEN WENT TO THE DEALERSHIP AND EXPLAINED THEIR SERIOUSNESS OF THE ISSUE STILL GRAY DANIELS COULD CARE LESS AN

Seats
Filed Mar 30, 201840,000 milesWI

LEFT SIDE BOLSTER OF DRIVER SEAT EASILY BREAKS. CANNONT FIND A NON- BROKEN ONE AT ANY SALVAGE YARD. AND NO LOCAL FORD AND LINCOLN DEALER WANTS TO FIX IT BECAUSE IN THE EVENT OF HAVING TO REPLACE THE SEAT IN ORDER TO FIX THE SEAT. THEY WOULD HAVE TO ORDER DOZENS OF SMALL PARTS. EVEN A LOCAL BODY SHOP REFUSED TO FIX IT BECAUSE THEY COULDN'T FIND ME A USED ONE WITHOUT THAT BOLSTER BROKEN. IN MY CASE I WAS LEANING BACK TO GET SOMETHING OUT OF THE BACK SEAT AND IT BROKE. I DO THIS ALL THE TIME IN OTHER CARS AND NEVER HAVE THIS TROUBLE. I ONLY WEIGH 150LBS. I BELIEVE THAT THIS IS A SAFTEY ISSUE AND WOULD LIKE TO KNOW WHY THIS HAPPENS ONLY TO THE LEFT BOLSTER. THE SEAT WILL LOOK NORMAL UNTILL YOU MOVE THE BOLSTER BACK AND FORTH.

Seat Belts
Filed Oct 20, 201729,196 milesDE

I PURCHASED A USED 2013 LINCOLN MKZ. AS OF OCTOBER 11,2014. IT HAS BEEN TO THE DEALERSHIP A TOTAL OF 11 TIMES DUE TO THE FOLLOWING PROBLEMS... KEY FAB, RECALL 14S21 SENOR AIR BAG, RECALL 15S16, RECALL 15S14 REPLACE POWER STEERING BOLTS, REPLACE AIR CONDITIONER IN THE CAR, KEY FAB, REDO RECALL FOR DOOR LATCHES, PHONE & RADIO DEVICE, DRIVER FRONT SEAT MOVED UP & DOWN & BACK & FORTH ON IT'S OWN. CAR WAS PUTTING ITSELF IN PARK. RECALL 15S16, CENTER READ CHECK LIGHTS, HEADLIGHTS ARE NOW NOT COMING ON AND I JUST PICKED UP TODAY. SO NOW A NEW PROBLEM. I WANT LINCOLN MOTOR COMPANY TO REPURCHASE THIS AUTO BACK. I FEEL VERY UNSAFE WITH DRIVING THIS CAR. MY FAMILY & I VALUE MY LIFE. ALL OF THESE PROBLEMS STARTED 9 MONTHS AFTER I PURCHASED. OCTOBER 20, 2017. THIS IS QUITE CONCERNING. THAT I'M AFRAID TO DRIVE THIS AUTO

Structure › Body
Filed Oct 4, 201796,000 milesNC

ON MY WAY TO WORK ON 10/03/2017 @ AROUND 7AM IN RUSH HOUR TRAFFIC MY LEFT PASSENGER FRONT DOOR SWUNG UP. I HAD TO SWERVE OUT OF TRAFFIC TO MISS FROM HITTING A VEHICLE NEXT TO MINE. I WAS ABLE TO SAFELY ARRIVE AT A RITE AID PARKING LOT. I HAVE RESEARCHED AND FOUND THAT MY MODEL CAR WAS UNDER A RECALL FOR FAULTY DOOR LATCH. MY CAR WAS TAKEN TO MY LOCAL FORD DEALERSHIP WHERE THEY ARE STATING IT WILL BE $652 TO REPAIR AND MY CAR WAS NOT UNDER RECALL. I'M HIGHLY UPSET AND FEEL THAT MY CAR SHOULD BE COVER UNDER THIS RECALL AS IT HAS EXPERIENCED THE SAME DEFECT AS PREVIOUS 2013 LINCOLN MKZ OWNERS

Unknown or Other
Filed Aug 21, 201732,000 milesDE

THE PASSENGER SIDE DOOR WILL NOT CLOSE. LATCH DOES NOT ENGAGE. THE VEHICLE WAS STATIONERY WHEN DISCOVERED.

Engine and Engine Cooling › Exhaust System
Filed Jul 27, 201758,000 milesAL

TL* THE CONTACT OWNS A 2013 LINCOLN MKZ. WHILE DRIVING 70 MPH, AN EXHAUST ODOR ENTERED INTO THE CABIN OF THE VEHICLE. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD ON THREE OCCASIONS IN ORDER TO GET FRESH AIR. THE VEHICLE WAS TAKEN TO ADAMSON FORD OF BIRMINGHAM, ALABAMA, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 58,000. THE VIN WAS NOT AVAILABLE.

Structure › Body
Filed Jul 13, 201725,000 milesDC

LINCOLN PASSENGER DOOR LATCH. THE VEHICLE WAS STATIONARY, AT A GAS STATION HAVING JUST REFUELED. THE PASSENGER WENT TO CLOSE THE DOOR AND DOOR DID NOT CLOSE. SO TRIED AGAIN AND REALIZED THE DOOR WAS NOT STAYING CLOSED. DRIVER CHECKED THE DOOR LATCH TO SEE IF IT NEEDED TO BE PUSHED DOWN AND REALIZED THIS WAS NOT THE PROBLEM. THE VEHICLE AND PASSENGERS WERE ON A TRIP OUT OF STATE MORE THAN 8+ HOURS FROM HOME AND IT WAS JULY 4TH HOLIDAY. NO DEALERSHIPS/ AND FORD/LINCOLN CUSTOMER SERVICE NOT AVAILABLE. HAD TO WAIT UNTIL NEXT DAY, CONTACTED 2 FORD DEALERSHIPS ONE WAS BOOKED THE OTHER HAD AVAILABILITY BUT IT WOULD TAKE A FEW DAYS. CONTACTED THE LINCOLN CUSTOMER SERVICE SINCE WE SAW ONLINE THERE HAD BEEN A DOOR LATCH RECALL. WE MENTIONED THIS AND THEY TOLD US THE DOOR LATCH RECALL HAD BEEN COMPLETED ON THIS VEHICLE IN NOVEMBER 2015. THIS CONCERNED ME EVEN MORE SINCE THIS REPLACEMENT PIECE THAT WAS TO REPAIR POTENTIALLY DEFAULT LATCHES DEFAULT EVEN MORE QUICKLY AND WITH LESS DRIVING. IN JAN 2016 WE MOVED OUT OF STATE TO DC WHERE WE PARK THE CAR AND RARELY DRIVE THE CAR, THEREFORE THE AMOUNT OF MILEAGE THIS LASTED WAS UNACCEPTABLE. WE HAD TO PAY $420 TO THE DEALERSHIP FOR THE LATCH REPAIR (FORD DID REFUND US $284 SINCE THEY FELT BAD EVEN THOUGH IT WAS OUT OF THE 12 MONTH WARRANTY) BUT ALSO HAS TO PAY $255 RENTAL CAR WHICH DURING HOLIDAY WEEK IN A VACATION TOWN WE GOT THE LAST RENTAL CAR. A DOOR LATCH SHOULD NOT BREAK AFTER 20 MONTHS WITH NORMAL DRIVING, NOT TO MENTION THE LIMITED USE

Electrical System
Filed Jul 5, 201731,953 milesDE

I HAVE ONLY OWNED THIS CAR FOR 32 MONTHS. AND YET IT HAS BEEN IN FOR SERVICE APPROX. 9 TIMES FROM RECALLS NOTICE THAT I HAVE RECEIVED NOTICES ON 14S21,15S16,15S14KEY FAB PROBLEMS 2 TIMES, AIR CONDITIONER, SIDE MIRROR WAS BROKEN, THE HAS PUT INSELF INTO PARK WHEN THE SEAT BELT IS TAKEN OFF. DRIVER SEAT STARTED MOVING BY ITSELF FROM FORWARD TO BACKWARDS & UP AND DOWN. VEHICLE CONTROL PANEL HAS BEEN REPLACED TWICE. START & STOP BUTTON HAS BEEN REPLACED.

Unknown or Other
Filed Jun 21, 201749,000 milesTX

RECALL ON DOOR LATCHES BUT THERE ARE NO REPLACEMENT PART AVAILABLE. UNKNOWN WHEN THEY WILL BE IN STOCK WHEN I WAS NOTIFIED OF THE RECALL I ASKED THEM TO ORDER PARTS BUT THEY HAVE BEEN ON BACK ORDER

Latches/Locks/Linkages › Doors › Latch
Filed Jun 21, 2017TX

TL* THE CONTACT OWNS A 2013 LINCOLN MKZ. WHILE WAITING FOR AN EXTENDED PERIOD OF TIME FOR THE MANUFACTURER TO SUPPLY THE REMEDY AND PARTS, THE REAR PASSENGER DOOR LATCH FRACTURED AND FAILED TO REMAIN SECURE WHILE THE VEHICLE WAS IN MOTION. THE DEALER (AUTONATION FORD BURLESON, 850 N BURLESON BLVD, BURLESON, TX 76028, (817) 522-3224) WAS UNABLE TO PROVIDE THE PART. THE MANUFACTURER DID NOT KNOW WHEN THE PART AND REMEDY WOULD BE AVAILABLE FOR NHTSA CAMPAIGN NUMBER: 15V246000 (LATCHES/LOCKS/LINKAGES). THE VEHICLE WAS TOWED TO THE DEALER. THE MANUFACTURER INDICATED THAT THEY WOULD PROVIDE A LOANER VEHICLE FOR A WEEK, AND THEN THE CONTACT WOULD NEED TO MAKE THE ADJUSTMENT TO WAIT UNTIL THE REMEDY AND PARTS WERE AVAILABLE. THE FAILURE MILEAGE WAS NOT AVAILABLE.

Seat Belts
Filed May 19, 2017ME

TL* THE CONTACT OWNS A 2013 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V875000 (SEAT BELTS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER DID NOT KNOW WHEN THE PARTS WOULD BE AVAILABLE, BUT ESTIMATED JUNE OR JULY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Seat Belts
Filed May 15, 201762,000 milesTX

REAR SEAT BELT RETRACTOR STUCK. REAR 2/3 SEAT STUCK IN DOWN POSITION SEAT BELT WILL NOT RELEASE. LET SEAT DOWN FOR THE VERY FIRST TIME AND WAS UNABLE TO GET IT BACK UP. VEHICLE WAS STATIONARY

Wheels
Filed May 10, 201715,896 milesIL

ORIGINAL OWNER OF 2013 LINCOLN MKZ DISCOVERED ON 6/27/14 AT 15896 MILES A BULGE ON THE SIDEWALL OF THE RIGHT REAR P245/40 R19 PIRELLI PZERO NERO TIRE. SAME OWNER/VEHICLE ON 4/2/15 AT 27600 MILES ANOTHER BULGE ON THE SIDEWALL OF THE LEFT FRONT TIRE. EACH TIRE WAS IMMEDIATELY REPLACED AT OWNERS EXPENSE PRIOR TO CATASTROPHIC FAILURE. THE TIRES DID NOT STRIKE A CURB OR EXPERIENCE ANY UNUSUAL OR HARSH ROADS. THE OWNER WAS NOT INFORMED BY THE TIRE STORE OF THIS SAFERCAR FORM AND ACTION, HENCE THE DELAY OF THIS ENTRY.

Engine
Filed Apr 11, 201750,800 milesTX

TL* THE CONTACT OWNS A 2013 LINCOLN MKZ. THE CONTACT STATED THAT WHILE DRIVING, THE CHECK ENGINE AND THE FUEL FIRING INLET WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V227000 (FUEL SYSTEM, GASOLINE). THE FAILURE MILEAGE WAS 50,800.

Air BagsCrash2 injured
Filed Mar 8, 201740,000 milesPA

TL* THE CONTACT OWNED A 2013 LINCOLN MKZ. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE WAS INVOLVED IN A MINOR FRONT END CRASH. WHILE THE CONTACT WAS EXCHANGING INFORMATION WITH THE OCCUPANT OF THE OTHER VEHICLE, THE CONTACT'S VEHICLE UNINTENTIONALLY ACCELERATED INTO A STONE WALL. A POLICE REPORT WAS NOT FILED. THE SEAT BELT PRETENSIONER DID NOT RESTRAIN THE OCCUPANT. THE AIR BAGS DID NOT DEPLOY. THE VEHICLE WAS TOWED TO A COLLISION CENTER WHERE IT WAS DEEMED DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THERE WERE TWO INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS INVOLVED IN NHTSA CAMPAIGN NUMBER: 16V875000 (SEAT BELTS); HOWEVER, THEY DID NOT RECEIVE NOTIFICATION OF THE RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000.

Engine
Filed Jun 15, 201651,898 milesTN

CAR COMPLETE STALLS AND SAYS "RUN POWER ACTIVE". VERY UNSAFE SITUATION. CAR WAS NOT ABLE TO BE MOVED. WAS NOT ABLE TO BE STARTED AGAIN FOR OVER A MINUTE

Electrical System
Filed May 4, 201636,000 milesIL

I AM A 66 YR OLD WOMAN WHO GOT INTO HER CAR AT MIDNITE FOR A LONG RIDE HOME AND AS I PRESSED MY START BUTTON NOTHING HAPPENED! THE LIGHTS, THE RADIO AND THE COLD AIR WAS BLOWING BUT IT KEPT GIVING ME THE MESSAGE TO PRESS THE START BUTTON.I WAS ON A DARK STREET LEAVING A FRIENDS HOME AND MY CAR WOULD NOT START. I HAD TO CALL A TOW TRUCK AND THEY PROCEEDED TO TRY TO JUMP START MY CAR BUT IT WOULD NOT GO INTO NEUTRAL SO HE COULD PUT IT ON HIS FLAT BED.AFTER 1 HOUR HE MANAGED TO GET IT ON THE FLAT BED AND TAKE TO THE DEALER.AT FIRST THEY THOUGHT STARTER OR ALTERNATOR BUT INSTEAD IT WAS PART OF A BULLETIN THAT WAS OUT REGARDING THIS PROBLEM. I HAVE HAD 5 RECALLS ON THIS CAR AND THEN I WAS STRANDED AT MIDNITE. IS THIS A RELIABLE CAR FOR A SENIOR CITIZEN? I HAVE HAD THIS CAR EXACTLY 1 YEAR AND HAVE HAD MORE PROBLEMS THEN ALL THE JUNK CARS I HAVE OWNED IN PREVIOUS YEARS. I WANT TO TRADE IT IN FOR ALL THE AGGRAVATION THIS CAR HAS COST ME. ARE THERE MORE RECALLS COMING??? SHOULDN'T I BE REIMBURSED FOR THIS TROUBLE? WHY DID I HAVE TO PAY $99 TO HAVE MY CAR FIXED? ANSWERS PLEASE!!!

Latches/Locks/Linkages
Filed Feb 18, 2016MD

TL* THE CONTACT OWNS A 2013 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V246000 (LATCHES/LOCKS/LINKAGES) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Latches/Locks/Linkages
Filed Oct 19, 2015MI

TL* THE CONTACT OWNS A 2013 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V246000 (LATCHES/LOCKS/LINKAGES); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATE 01/15/16 MA THE SAFETY RECALL WAS COMPLETED ON OCTOBER 27, 2015. UPDATED 01/27/16. *JB

Service Brakes
Filed Aug 27, 2015MI

TL* THE CONTACT OWNS A 2013 LINCOLN MKZ. WHILE DRIVING APPROXIMATELY 30 MPH DURING INCLEMENT WEATHER CONDITIONS, THE WINDSHIELD WIPERS FAILED TO PROPERLY ADJUST TO THE DESIRED SPEED LEVEL. IN ADDITION, THE BRAKE PEAL TRAVELED ABNORMALLY TO THE FLOORBOARD WHEN DEPRESSED AND THE STEERING WHEEL REQUIRED EXCESSIVE FORCE IN ORDER TO MANEUVER THE VEHICLE. THE CONTACT ALSO STATED THAT THE VEHICLE FAILED TO SHIFT GEARS PROPERLY AND FAILED TO DRIVE OVER 35 MPH. THE SPEEDOMETER FAILED TO READ PROPERLY THE ACCURATE READING LEVELS. THE VEHICLE WAS TOWED TO THE DEALER BUT THE FAILURE WAS UNABLE TO BE REPLICATED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBERS: 15V250000 (STEERING) AND 13V594000 (POWER TRAIN). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.

Latches/Locks/Linkages › Doors › Latch
Filed Jul 31, 201510,000 milesNV

TL* THE CONTACT OWNS A 2013 LINCOLN MKZ. WHILE DRIVING APPROXIMATELY 50 MPH, THE FRONT PASSENGER SIDE DOOR OPENED WITHOUT WARNING. UPON INSPECTION, THE CONTACT DISCOVERED THAT THE DOOR WOULD NOT STAY CLOSED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE DOOR LATCH WAS FAULTY. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 10,000.

Structure › Body
Filed Jun 1, 201518,600 milesFL

PARKED CAR AND AFTER OPENING THE RIGHT FRONT DOOR IT WOULD NOT LATCH UPON CLOSING. I UNDERSTAND THIS ISSUE IS IDENTIFIED IN NHTSA RECALL 15V246.

Power Train
Filed Feb 20, 2015MD

TL* THE CONTACT OWNS A 2013 LINCOLN MKZ. THE CONTACT STATED THAT THE PART FOR NHTSA CAMPAIGN NUMBER: 14V597000 (AIR BAGS, SEAT BELTS) WAS NOT AVAILABLE TO REPAIR THE VEHICLE. THE RECALL REPORT DATE WAS SEPTEMBER 26, 2014 AND THE RECALL REMEDY WAS STILL NOT AVAILABLE IN FEBRUARY OF 2015. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT DID NOT DISCLOSE IF A FAILURE OCCURRED. UPDATED 4/6/15*CN THE CONSUMER STATED TWO DAYS AFTER HAVING THE VEHICLE SERVICED AT THE DEALER FOR RECALLS, THE STEERING WHEEL WOULD NOT TURN.

Air Bags
Filed Jan 29, 2015KY

TL*THE CONTACT OWNS A 2013 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V597000 (AIR BAGS, SEAT BELTS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Structure › BodyCrash
Filed Oct 8, 201416,420 milesMI

THE CAR WAS PULLED INTO A PARKING SPACE (SPACE IN FRONT OF A CANAL) AND PUSHED BUTTONED INTO PARK AND THE CAR THEN LURCHED FORWARD, GOING INTO THE CANAL (FRONT HALF ONLY, THE BACK HALF WAS STOPPED BY THE SEA WALL). WE SEE THERE WAS A RECALL FOR THE SAME PROBLEM FOR 2013 LINCOLN MKZ HYBRIDS (OURS IS NOT A HYBRID). *TR

Seat Belts
Filed Aug 23, 20146,300 milesCA

FRONT PASSENGER SEAT BELT WARNING DOES NOT DOES NOT LIGHT UP OR BEEP FOR AROUND 4 BLOCKS OF TRAVEL. IF MOST ACCIDENTS HAPPEN CLOSE TO HOME THIS COULD BE SERIOUS OR EVEN FATAL. THE DEALER SAYS IT IS THIS WAY WITH ALL THE OTHER MODELS HE COMPARED MINE TO. THIS DOES NOT MAKE A SAFE SITUATION. THE DRIVER'S WARNING WORKS RIGHT AFTER MOTION BEGINS. THE PASSENGER'S BELT WARNING SHOULD WORK THE SAME WAY. THE OWNERS MANUAL STATES IT WILL LIGHT AND BEEP IF NOT CONNECTED AND THE SEAT IS OCCUPIED. *TR

Electrical System
Filed Aug 8, 20144,500 milesPA

TL-THE OWNS A 2013 LINCOLN MKZ. THE CONTACT STATED THAT WHILE DRIVING 45 MPH, THE COLLISION WARNING INDICATOR INTERMITTENTLY ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER AND THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 4,500.LB

Equipment Adaptive/Mobility
Filed Jul 24, 20141,994 milesFL

WHILE TRAVELING AT ABOUT 35 MPH WITH NO VEHICLES IN FRONT OF ME ALL OF A SUDDEN THE COLLISION WARNING SYSTEM ACTIVATES. THIS FIRST STARTED 9/10/2013 AND CONTINUES TO BE A FALSE WARNING FROM TIME TO TIME UP THROUGH 7/23/2014, MILEAGE NOW 15125. GOING BACK TO DEALER AGAIN. *TR

Vehicle Speed Control
Filed Jul 18, 201430,000 milesLA

WHEN DRIVING THE CAR IT WILL SHIFT FROM DRIVE TO S1, S2, S3, S4, IT WILL DECREASE IN SPEED, LIKE A HESITATION AND SLOWING DOWN. I AM AFRAID IF THIS CONSTANTLY HAPPENS SOME ONE WILL HIT ME IN THE REAR., CAUSING A SERIOUS ACCIDENT. WE HAVE TAKEN THIS CAR IN TWICE FOR REPAIRS, STILL ISN'T FIXED. FIRST, OH ITS NEED TO BE PUT ON THE COMPUTER AND RECALIBRATED. SECOND, AFTER TEST DRIVING THE DEALERSHIP SERVICE DEPARTMENT COULDN'T ASSESS THE CAUSE AND IT DIDN'T OCCUR WHILE THEY DID A TEST DRIVE. THIS IS A SERIOUS DEFECT AND DANGER TO ME, MY FAMILY AND OTHERS ON THE HIGHWAY. IT NEEDS TO BE INVESTIGATED AND REPAIRED.THIS IS STILL OCCURRING WHILE DRIVING DAILY. SERIOUSLY THINKING ABOUT RETURNING THIS VEHICLE. *TR

Structure
Filed Jul 10, 201424,500 milesMI

MY HUSBAND WAS EXITING THE PASSENGER SIDE WITH THE DOOR OPEN AND HAD HIS RIGHT HAND ON THE DOOR FRAME, FINGERS ON THE EDGE OF THE ROOF. I HAD JUST SHUT THE CAR OFF AND PUSHED THE BUTTON TO CLOSE THE LARGE PANORAMA SUNROOF. THE SUNROOF IS ABOVE THE CAR AND OVER THE BACK WINDOW WHEN IT'S OPEN, SO IT WAS COMING FORWARD AND DOWN AND CLOSED ON TOP OF HIS FINGERS. HE WAS SCREAMING IN PAIN AND I HAD TO FIGURE OUT WHAT WAS WRONG, AND QUICKLY PUSH THE BUTTON TO GET THE SUNROOF BACK OPEN AND FREE HIS FINGERS. HIS FINGERS ARE SEVERELY BRUISED TODAY. IT SEEMS LIKE THERE SHOULD BE A SAFETY MECHANISM WHERE IF THE ROOF IS CLOSING ON SOMETHING IT REVERSES ITSELF. IF THAT HAD BEEN A CHILD'S FINGERS, I THINK IT'S LIKELY THEY COULD HAVE BEEN SEVERED. *TR

Unknown or OtherCrashFire
Filed Jun 27, 2014350 milesOK

TL* THE CONTACT OWNS A 2013 LINCOLN MKZ. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE CONTACT WAS ADVISED BY ANOTHER DRIVER THAT THE VEHICLE HAD CAUGHT ON FIRE FROM UNDERNEATH. THE CONTACT ATTEMPTED TO SHUT OFF THE VEHICLE BUT FAILED TO RESPOND. AS A RESULT, THE CONTACT CRASHED INTO A PARK. THE FIRE DEPARTMENT HAD TO EXTINGUISH THE FIRE TWICE BECAUSE ONCE IT WAS LOADED ON THE TOW TRUCK THE FIRE STARTED AGAIN. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 350.

Steering
Filed Jun 24, 20149,800 milesVA

FOLLOWING DRIVING THROUGH A PUDDLE, NOT AN OVERLY DEEP PUDDLE, PERHAPS 3-4 INCHES, THE POWER ASSIST MALFUNCTION MESSAGE APPEARED AND THE POWER STEERING TURNED OFF. AFTER ALLOWING THE CAR TO DRY, THE FAILURE CLEARED FOR A SHORT TIME BUT COMES BACK ON WITHIN 5 MILES OF DRIVING. TAKING CAR TO DEALER FOR SERVICE. *TR

Steering
Filed Jun 5, 20147,071 milesTX

INCIDENT OCCURRED AFTER TURNING RIGHT FROM A FULL STOP AT A STOP LIGHT ONTO CURVY ROAD WITH MODERATE DOWNHILL SLOPE AND CONSTRUCTION BARRICADES ON THE PASSENGER SIDE. TRAFFIC WAS APPROACHING IN OPPOSITE LANE. ROAD WAS CURVING TO THE RIGHT. FRONT COLLISION AVOIDANCE AUDIBLE ALARM AND FLASHING RED LIGHT ACTIVATED. AT THE SAME TIME, ANOTHER ALARM SOUNDED AND A WARNING SCREEN CAME THE DASHBOARD INDICATING THAT THERE WAS A MALFUNCTION IN THE POWER ASSIST STEERING. THE STEERING WHEEL BECAME NEARLY IMPOSSIBLE TO TURN, AND THE CAR BEGAN TO VEER INTO ONCOMING TRAFFIC. ONLY WITH GREAT EFFORT WAS I ABLE TO PULL THE CAR TO THE RIGHT AND BACK INTO MY OWN LANE TO AVOID A HEAD ON COLLISION. CAR IS NOT DRIVABLE AND IS BEING TOWED THIS MORNING. *TR

Power Train
Filed Jun 5, 20147,000 milesMD

THE WRENCH ICON APPEARED ON THE STEERING WHEEL DASHBOARD, PROMPTING TO CHECK OWNERS' MANUAL. WHEN YOU LOOK UP THE INCIDENT IT READS POWERTRAIN FAULT OR AN AWD FAULT HAS BEEN DETECTED. CONTACT DEALERSHIP AS SOON AS POSSIBLE. OTHER PAST RECALLS HAVE MENTIONED THIS TO BE A TRANSMISSION RANGE SENSOR ISSUE. AN ISSUE THAT CAN RESULT IN A SHIFT OUT OF PARK--USING THE PUSHBUTTONS ON THE DASHBOARD THAT THE MKZ SUBSTITUTES FOR A TRADITIONAL SHIFT LEVER--WITHOUT THE DRIVER FIRST HAVING TO PRESS THE BRAKE PEDAL. *TR

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2013 Lincoln MKZ → · Every MKZ year → · How the figures are calculated →