DEALER REPLACED THE REAR RIGHT AND LEFT AIR SHOCKS, CONSUMER STATES THEY MADE A NOISE THAT SOUNDED LIKE A BASKET BALL BOUNCING UP AND DOWN. *SLC
1997 Lincoln Continental complaints
Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 1997 record →
WHEN CONSUMER TURNS VEHICLE POWER STEERING GOES, AND HE WOULD HAVE TO TURN VEHICLE OFF TO RESTART FOR STEERING TO GO BACK TO NORMAL. CONSUMER TOOK VEHICLE TO DEALERSHIP, AND MECHANIC SAID THAT THEY COULDN'T FIND THE CAUSE.*AK THE DEALER COULD NOT DETERMINE THE CAUSE OF THE PROBLELM AND THE VEHICLE IS UNSAFE. *YH
REPEAT FAILURES, REPAIRED 08/30/2000, MORE FAILURES, REPAIRED 10/21/2000, MORE FAILURES. NO SAFETY DEFECT MENTIONED IN SUMMARY. *AK
POOR VISIBILITY WITH REAR VIEW MIRROR. DEALER NOTIFIED, AND INFORMED OF COST TO CONSUMER IF REPLACEMENT WAS REQUESTED. *AK
MIHCELIN GREEN X TIRE EXPERIENCED BELT SEPARATION. *SLC
BOTH FRONT MICHELIN TIRES HAD SPLIT OPEN AND THE STEEL BELTS WERE SHOWING (MXVE-PLUS P225/60R16), CONSUMER REQUEST REIMBURSEMENT (CONSUMER IS ATTORNEY). NLM
3.86 LITER ENGINE , 6 CYLINDER, HEAD GASKET HAS BLOWN OUT, POSSIBLY CAUSING OTHER RELATED DAMAGE. *AK
TIRE WENT TO PIECES (MICHELIN XW4 RADIAL), WHEN LIFTED WITH THE JACK THE JACK WAS WEAK AND BENT, EXAMINATION OF THE TIRES SHOWED THAT ONE OTHER TIRE WAS ABOUT TO FAIL WITH THE METAL ROD EXPOSED IN THE INSIDE. *MJS
GEAR IN BACK OF LEFT FRONT TIRE CRACKED - ERRATIC ACTIVATION OF ANTI LOCK BRAKING *AK
VEHICLE HAS BEEN IN SHOP A TOTAL OF 8 TIMES TO DATE WITH THE SAME SYMPTOM. MOTOR SPINS, WON'T CRANK. SERVICE HAS REPLACED MANY DIFFERENT COMPONENTS. CONTINUES TO FAIL. *AK
REARVIEW MIRROR HAS DEVELOPED A LEAK WITHIN THE MIRROR HOUSING, LEAKING OIL ONTO THE DASH. ALSO THE OIL WAS VERY HOT. CONSUMER HAS CONTACTED THE DEALER. PLEASE PROVIDE ANY FURTHER DETAILS. *AK
THIS IS A SAFTEY ISSUSE THE CAR DIES WHILE IN THE MIDDLE OF DRIVING. THIS IS AT LEAST THE18TH TIME. FORD CLAIMS THEY CAN NOT FIND THE PROBLEM . CAN SOMEONE HELP BEFORE THIS CAR CAUSES AN ACCIDENT OR DEATH.*AK
VEHICLE EXPERIENCED SUDDEN ACCELERATION RESULTING IN COLLISION, NO DEPLOYMENT OF THE AIR BAG DURING IMPACT. *MJS
MY CAR HAS STALLED ON ME AND OTHERS AT LEAST 15 TIMES .I HAVE STALLED IN INTERSECTIONS .I HAVE NO STEERING OR BRAKES WHEN THIS HAPPENES. THE DEALER HAS HAD MANY MANY TIMES TO FIX THE CAR AND HAS NOT. WE HAVE ASKED FOR A LINCOLN REP AND HAVE BEEN REFUSED. I WAS ALMOST KILLED IN THIS CAR AND I AM GETTING NO HELP. THE DEALER WILL NOT HELP. FORD WILL NOT TALK TO US. SOMEONE NEEDS TO HELP BEFORE THERE IS A DEATH FROM THIS CAR. *AK
WHILE TRAVELING GAS GAUGE GIVES WRONG READING. DEALER HAS BEEN NOTIFIED. PLEASE PROVIDE FURTHER INFORMATION. *AK
WITHIN A 66,000 MILE PERIOD CONSUMER HAS REPLACED ALL FOUR TIRES FOUR TIMES DUE TO PREMATURE WEARING. PLEASE GIVE ANY FURTHER DETAILS. *AK
TIE ROD ENDS REPLACED, FRONT END REALIGNED, STEERING MAKING NOISE AND DEALER CLAIMED THAT STEERING RACK NEEDS REPLACED TO COST $500.00, DEALER CLAIMED REPAIRS NOT SUBJECT TO WARRANTLY NOR RECALL. UPON RESEARCH, I FIND THAT LINCOLN HAS ISSUED SERVICE BULLETINS FOR BOTH DEFECTS. I PAID FOR THE WORK TO REPLACE THE TIE ROD ENDS AND HAVE NOT HAVE HAD THE STEERING WORK DONE AS I THINK IT SHOULD BE LINCOLN'S RESPONSIBILITY. THESE FAILURES WERE AT LOW MILES 51,408 AND BECAUSE OF THE SERVICE BULLETINS, LINCOLN IS AWARE OF THESE PROBLEMS. *AK
NONE
VEHICLE IS WEARING OUT BOTH FRONT TIRES WHERE THE TREAD MEETS SIDEWALL, CAUSING TIRE TO BLOWOUT, TIRES CAME WITH VEHICLE . *AK
THERE IS A TSB #BC3422972301 ITEM#SB051461 RELATING TO MY PROBLEM. I HAVENT READ THE ENTIRE COPY BECASE I HAVENT ONE TO READ BUT THE BRIEF DISCRIPTION ON YOUR WEB SITE DESCRIBES "PREMATURE WEAR OF FRONT INNER TIRES". I EXPERIENCED THIS ON MY CAR TO THE POINT THAT THE LEFT FRONT TIRE LOST ALL AIR. THE CAR HAD BEEN TAKEN IN FOR SERVICE AT 22,559 MILES AND THE TIRES WERE INSPECTED THEN. IN LESS THAN 4000 MILES THEY WORE TO THE POINT THAT THEY WERE DANGEROUS. I FEEL THAT A RECALL SHOULD BE DONE TO RETURN ALL VEHICALES WITH THIS PROBLEM THAT HAVENT BEEN ADJUSTED TO NEW ALLIGNMENT SPECS.. THE FIX FOR THIS PROBLEM SHOULD BE PAYED FOR BY FORD NOT THE OWNER/DRIVERS. PEOEPLES LIVES SHOULD NOT BE PUT AT RISK IN THIS MANNER.( DOT NUMBER: NA TIRE SIZE: NA )
I AM ON MY 5TH SET OF TIRES IN 58000 MILES. DEALER REFUSES TO DO ANYTHING AND WILL NOT HAVE FACTORY REP. SEE CAR EVEN THOUGH I HAVE REQUESTED SAME. FORD HAS NOT DONE ANYTHING EVEN AFTER SEVERAL CALLS AND LETTERS. LAST TIRE FAILURE RESULTED IN CAR LEAVING ROAD AND GOING INTO DITCH. MY PREGNANT DAUGHTER WAS WITH ME AND WAS VERY SHAKEN. REASON GIVEN BY FORD FOR PREMATURE TIRE WEAR IS THAT I AM AN AGGRESSIVE DRIVER. I AM A 55YR. OLD BUSINESSMAN NOT A DRAG RACING KID. THEY HAVE NEVER SEEN ME DRIVE BUT CAN DEDUCE FROM THE FRONT TIRE WEAR THAT I AM AGGRESSIVE. I USE CRUISE CONTROL ALWAYS AND DO MOST OF MY TRAVELING ON INTERSTATE ROADS. EVEN THOUGH THE VEHICLE IS WITHIN FORD'S RECOMENDED CAMBER SETTINGS, I AM GOING TO GO TO A PRIVATE GARAGE AND EXPERIMENT WITH DIFFERENT SETTINGS. I CAN NOT PUT UP WITH TIRES THAT FAIL AFTER 10000 MILES. YOU HAVE NO WARNING BECAUSE THE FAILURE IS WHERE THE TREAD MEETS THE INSIDE SIDEWALL AND CAN NOT BE SEEN UNLESS THE CAR IS ON A LIFT. *AK
ONGOING STARTING PROBLEM; VEHICLE BEEN IN / OUT OF DEALER SHOP ON FOUR OCCASIONS, AND VEHICLE STILL REMAINED IN SHO.; ALSO, VEHICLE HAVING PROBLEMS WITH BRAKES MAKING NOISE WHEN APPLIED. DEALER NOTIFIED, AND INFORMED CONSUMER THAT WAS NORMAL FOR ALL VEHICLES. SEEKING HELP FROM NHTSA IN THIS MATTER. *AK
WHILE IN REVERSE OR DRIVE GEAR, VEHICLE'S MOTOR RACES AND LUNGES UNEXPECTEDLY ON SEVERAL OCCASIONS. MJS
WHEN ACCELERATING VEHICLE PULLS EXTREMELY TO THE LEFT. THE DEALER IS NOT ABLE TO CORRECT THE PROBLEM WITH THE VEHICLE. PLEASE PROVIDE ANY FURTHER DETAILS. *AK
VEHICLE DOES NOT HAVE CRUISE CONTROL. VISUAL INDICATOR WAS OMITTED AT THE TIME OF MANUFACTURING. THE CONSUMER CANNOT TELL IF CRUISE CONTROL HAS BEEN ACTIVATED. ALL OF THE 97 CONTINENTALS DO NOT COME WITH AN INDICTATOR, BUT EARLIER AND LATER MODELS DO SO. *AK
WHILE PULLING INTO PARKING LOT AIR BAGS DEPLOYED. DID NOT HIT ANYTHING. PASSENGER'S SIDE WINDOW BROKE IN THE PROCESS. THE DRIVER'S ARM ALSO BROKE. COULD NOT STEER VEHICLE DUE TO AIR BAG BEING WRAPPED AROUND STEERING WHEEL. VEHICLE HIT A CONCRETE BARRIER DUE TO LACK OF STEERING. THE SEAT BELTS LEFT VERY BAD BRUISES. *AK
WE HAD A VERY UNUSUAL TIRE WEAR PATTERN THAT RESULTED IN TWO NEW TIRE REPLACEMENTS. AFTER MAKING SEVERAL INQUIRIES AT THE DEALERSHIP AND AT FORD MOTOR COMPANY,I BECAME VERY SUSPICIOUS THAT THE TIRE WEAR WAS DUE TO A DESIGN PROBLEM THAT IS CHARACTERISTIC OF LINCOLNS WITH THIS FRONT END DESIGN. I SUBMITTED A CUSTOMER REVIEW REQUEST TO FORD VIA THE DEALERSHIP, AND WAS TOLD THAT THERE ARE NO PROGAMS OR RECALLS FOR THIS CONCERN. I NO LONGER OWN THE VEHICLE, BUT AM CONCERNED THAT THIS IS A VERY DANGEROUS CONDITION WHICH SHOULD BE INVESTIGATED. I HAVE PICTURES OF THE TIRE WEAR AND ONE OF THE TIRES IN MY POSSESSION. *AK
WHEN MAKING A RIGHT TURN THE GEAR RACK IN THE STEERINC COLUMN MAKES A GRINDING NOISE. THE GEAR RACK IS CRACKED. DEALER HAS BEEN CONTATCED. *AK
FRONT END SUSPENSION OUT OF ALIGNMENT. *YC
RACK AND PINION ASSEMBLY FAILED. NLM
ALTERNATOR ASSEMBLY FAILED. YH
FRONT PASSENGER SEAT ADJUSTMENT IS INOPERABLE. YH
BATTERY CABLE CONNECTION TO STARTER SOLENOID IS LOOSE.MGM
SEAT BELT MALFUNCTIONED. YH
WHILE THE VEHICLE WAS PARKED THE HORN STARTED BLOWING FOR NO APPARENT REASON. THE DEALER/MANUFACTURER ARE AWARE OF THE PROBLEM. THE PROBLEM HAS NOT BEEN CORRECTED. THE MOTOR STOPPED NO POWER STEERING, NO POWER BRAKES. ALSO THE LIGHTS WENT OUT COMPLETELY. THE VEHICLE HAS BEEN IN THE SHOP 5 TIMES FOR THIS PROBLEM. OWNER HAS NOT DRIVEN THE VEHICLE SINCE. *AK
STEERING RACK IS CRACKED, COULD LEAD TO AN ACCIDENT. DEALER ASK NOT TO DRIVE IT
2 SETS OF FRONT TIRES HAVE WORN OUT AT 17000MI & 32000MI & 3RD SET IS SHOWING WEAR AT37600MI. WEAR WAS TO STEEL BELTS WERE TREAD MEETS INSIDE SIDEWALL. CAN NOT SEE UNLESS ON LIFT. WENT TO 2 GARAGES AND BOTH CONFIRM ALIGNMENT OK. CAR DEALER SAID THIS IS "NORMAL" AND YOU HAVE TO WATCH IT.THE COST OF REPLACING TIRES IS NOT MAJOR CONCERN. VEHICLE IS USED AT INTERSTATE SPEEDS MOST OF TIME AND IF I SHOULD FAIL TO NOTICE THE WEAR WHICH I CAN'T READILY SEE, A SERIOUS ACCIDENT COULD OCCUR. I DON'T THINK 15000 MI. SHOULD BE CONSIDERED NORMAL. I WOULD LIKE TO RECEIVE A COPY OF YOUR SERVICE BULLETIN NOS. BC1021297230 & BC3422972301.( DOT NUMBER: UNKNOWN TIRE SIZE: P225/60R16 )
VEHICLE HAS A SMELL OF RAW GASOLINE. SOMETIMES WHEN CONSUMER DRIVES THE VEHICLE. THIS HAS MADE HIM AND WIFE SICK. *AK *SLC
REARVIEW MIRROR IS DISTORTED. THE DRIVER CANNOT LOOK THROUGH THE MIRROR. THE DEALER IS AWARE OF THE PROBLEM. A NEW MIRROR HAS BEEN ORDERED. *AK
PASSENGER'S SIDE REAR DOOR HANDLE BROKE COMPLETELY, DISABLING THE DOOR.
SPEEDOMETER IS DIFFICULT TO SEED DURING DAYLIGHT HOURS.
BRAKES FADE.
FRONT BRAKES FAILED CAUSING THE VEHICLE TO SHAKE TERRIBLY WHEN BRAKING.
GAS PEDAL STUCK, ENGINE WOULD NOT DECELERATE WHEN FOOT WAS REMOVED FROM ACCELERATOR.
CONSUMER COMPLAINS THAT SPEEDOMETER DIFFICULT TO READ IN DAYLIGHT.
OWNER STATES WHILE DRIVING DOWN ROAD THE TIE ROD END BROKE. OWNER NOTES WHEN HE WENT TO LOOK AT THE PROBLEM HE NOTICED THAT THERE WAS NO LUG: NUT HOLDING ROD. *AK
Reading these
NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 1997 Lincoln Continental → · Every Continental year → · How the figures are calculated →