2019 Lexus UX Hybrid

Routine

Owners filed 3 complaints about this vehicle with federal regulators, most often about the service brakes. It has been recalled 1 time.

What fails
ComponentReportsCrashesFiresInjuries
Structure › Body1
000
Service Brakes1
100
Forward Collision Avoidance › Warnings1
100

1 safety recall

Part 573 reports
Service Brakes19V544000
Filed Jul 24, 20196,925 vehiclesToyota Motor Engineering & Manufacturing

Defect. Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2019 Lexus LS500, LC500, ES300h, UX250h, LS500h, Toyota Prius, RAV4 HV, 2019-2020 Toyota Prius Prime, and 2020 Corolla HV vehicles. The brake booster pump may fail causing a deactivation of the Vehicle Stability Control system and a loss of braking assist. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 126, "Electronic Stability Control Systems."

Risk. Deactivation of the vehicle stability control system or a loss of braking assist increases the risk of a crash.

Remedy. Toyota will notify owners, and dealers will inspect and, if necessary, replace the brake booster pump, free of charge. The recall began September 20, 2019. Toyota owners may contact Toyota customer service at 1-888-270-9371 and Lexus owners may contact Lexus customer service at 1-800-255-3987. Toyota's numbers for this recall are K1L/K0L. Lexus' numbers for this recall are K2F/KLF.

What owners reported

Newest filings
Forward Collision Avoidance › WarningsCrash
Filed Apr 28, 20216,500 milesFL

TL* THE CONTACT OWNS A 2019 LEXUS UX250 HYBRID. THE CONTACT STATED THAT UPON EXITING A CAR WASH, THE BRAKES FAILED TO OPERATE UPON DEPRESSION WITHOUT WARNING. DUE TO FAILURE, THE CONTACT COLLIDED WITH ANOTHER VEHICLE IN FRONT OF HIM. THE AIR BAGS DID NOT DEPLOY DUE TO THE CRASH. NO INJURIES WERE REPORTED AND A POLICE REPORT WAS NOT FILED. THE CONTACT CALLED THE MANUFACTURER WHERE AN APPOINTMENT WAS MADE TO INSPECT THE VEHICLE. THE CONTACT HAD TAKEN THE VEHICLE TO LEXUS OF PALM BEACH (5700 OKEECHOBEE BLVD, WEST PALM BEACH, FL 33417) WHERE THE BLACK BOX INVESTIGATION DETERMINED THAT THE CONTACT'S FOOT WAS ON THE ACCELERATOR AND THAT THE BRAKES WERE NEVER DEPRESSED. THE CONTACT CONTESTED THE FINDINGS OF THE REPORT STATING THAT MORE DAMAGE WOULD HAVE CAUSED TO THE VEHICLE HAD HIS FOOT BEEN DEPRESSED ON THE ACCELERATOR. HE ALSO MENTIONED THE FORWARD COLLISION WARNING SYSTEM FAILED TO OPERATE DURING THE ACCIDENT. THE VEHICLE HAD BEEN REPAIRED FOR MINOR DAMAGE. THE FAILURE MILEAGE WAS APPROXIMATELY 6,500.

Structure › Body
Filed Oct 29, 20206,200 milesCA

THE SUNROOF OF MY 2019 LEXUS UX250H EXPLODED AND GLASS SHATTERED WHEN I WAS DRIVING ON THE FREEWAY. THERE WERE NO OVERPASS IN THAT SEGMENT OF THE FREEWAY.

Service BrakesCrash
Filed Mar 12, 202010,500 milesCA

TL* THE CONTACT OWNS A 2019 LEXUS UX250H. THE CONTACT STATED WHILE DRIVING 35 MPH, THE DRIVE LOSS CONTROL OF THE VEHICLE AS THE STEERING AND BRAKE WAS INOPERABLE, CAUSING THE VEHICLE TO HIT A GUARDRAIL AND TWO TREES. THE CONTACT STATED THAT NO AIR BAGS DEPLOYED. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT AUTO BODY FACILITY FOR BODY DAMAGE ESTIMATE AND REPAIRS. THE CONTACT STATED A LOCAL DEALER WAS CONTACTED HOWEVER, NO ASSISTANCE WAS OFFERED. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 10,500.

3 of 3 complaints, reproduced as filed.

Across model years

Worst on record: 2019
YearComplaintsRecallsFiresDeathsAssessment
20252200Routine
20241000Routine
20231000Routine
20221000Routine
20212010Routine
20202000Routine
2019 — this page3100Routine

Compare every UX Hybrid year →

Reading this record

No unusual pattern of severe incidents in the complaint record.

Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.

Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.

Most recent recall on file: Jul 24, 2019. Source: NHTSA Office of Defects Investigation.